Technical Question Paper (Set 8)

1. Which of the following are associated with ROM? (Choose Three) A. B. C. D. E. DMA MBR BIOS POST CMOS

2. A customer states that after someone borrowed a computer, a larger than normal black border appeared around the edge of the Windows desktop. What is the first logical question would you ask? (A) Have you adjusted the contrast? (B) Has the operating system just been upgraded? (C) Have you checked to see if the video cable is loose? (D) Have you checked the video monitor control settings? 3. You just installed a second IDE slave hard drive to the primary controller in your Windows 9x system. You double click my computer and cant see the second drive. What are the reasons for this? (Choose two) (A) Your hard drive is not partitioned. (B) The BIOS has not been updated. (C) The floppy drive is not connected. (D) The proper drivers are not loaded. (E) Device manager needs to be refreshed. 4. Assuming that the primary and secondary IDE controllers are both enabled, what is the maximum number of devices that can be connected? (A) 3 (B) 4 (C) 5 (D) 6 5. What must you do after replacing the CMOS battery? (A) (B) (C) Set the date and time Provide Voltage to battery Processor should be replaced.

6. A customer calls and says the computer will not boot. The system brings up the first screen that shows the memory count but it freezes immediately so that the user cant enter the CMOS setup screen. What should you take to the site to fix the problem? (A) (B) (C) CPU RAM Motherboard

7. The resolution on a new 19 ULTRA VGA monitor was set to 640 x 480 16 colors. You change the resolution to 800x600 High color 16-bit. But the monitor goes blank. What could be the problem? (A) (B) (C) The refresh rate is too fast for the monitor, Problem with the Power connector Problem with the Video Card.

8. The monitor is displaying mostly in green and not in normal colors. Which of the following would cause this? (Choose Two)

(A)

The monitor is defective Pin on the connector is bent Memory Problem Problem with SMPS Graphic Processor is damaged

(B)
(C) (D) (E)

9. How many pins does a standard IDE connector have? (A) (B) (C) 40 20 60

10. Which kind of devices does SCSI support? (Choose Three) (A) (B) (C) (D) (E) CD-ROM Printer Video Card Tape Devices Hard Drives

11. How many pins are on a serial port connector? (Choose two) (A) (B) (C) (D) 9 25 15 2

12. Which of the devices have similar looking connectors. (Choose Two)? (A) (B) (C) (D) PS/2 mouse RJ45 RJ11 ATX keyboard

13. What would cause a keyboard error message? (Choose Two) (A) (B) (C) (D) Stuck Key Error in BIOS setting Mouse Problem. Keyboard not plugged in

14. What is the smallest storage access unit on an IDE hard drive? (A) (B) (C) Sector Vector Bisector

15. A customer calls for support with a monitor problem but cant wait for a service technician. She describes the problem being no monitor signal, no screensaver and no hibernation and she reports that she thinks its the video card. The customer also mentions that she has three identical functioning systems in her office. What could you ask the customer to switch with one of the functioning systems? (A) (B) (C) (D) The monitor Processor Power supply SMPS

16. _______ are hardware lines over which devices can send interrupt signals to the microprocessor ? (A) (B) (C) (D) Front Side Bus IRQs DMA channels ATX

17. How many DMA (Direct Memory Access) Channels are available for in a computer system? (A) (B) (C) (D) 5 4 7 8

18. Which of the following source present a risk factor for virus infection on a PC? (CHOOSE TWO) (A) (B) (C) A floppy disk received from a friend. CD-ROM received from a friend A downloaded file from the internet.

19. You get an error during POST on a PC. What could this mean? (Choose two) (A) There is a hardware failure. (B) BIOS needs to be reset. (C) Windows ME problem (D) Hard disk problem. 20. What must you do to attach a new IDE hard drive? (CHOOSE THREE) (A) (B) Set the master/slave jumper. Ensure proper cable orientation. Install drive bay and secure it properly Operating system compatibility

(C)
(D)

21. On a diskette drive data cable, what is the drive letter assigned to the drive after the twist? (A) (B) (C) A C D

22. A user uninstalled an application in the Windows 98 and it still appears in a starts menu. How do you remove it? (Choose two) A. Shut down and reboot the PC. B. Delete the item in the device manager. C. Right click the menu item on the start menu and select delete. D. Right click the desktop and choose display properties, click start menu. E. Right click the taskbar, choose properties and click remove under customize start menu. 23. What does virtual memory do? A. Uses hard disk space for extra memory. B. Uses shared parallel processor memory. C. Borrows memory from other systems on the network. D. Uses video and NIC address space and shares available memory with other systems on the network. 24. A client calls for service on a Windows 9x system. A video card and drivers were installed and now windows will not start. What should be done to resolve the problem?

A.

Replace monitor cabling.

B. Reinstall the monitor bonus software. C. Delete video divers from the system directory. D. Start the safe mode and change the video standard VGA. 25. The system you are working on hangs after starting windows message appears. You suspect that something in either config.sys or autoexec.bat is causing the problem. Which key can you hold down after seeing this starting windows message to have windows ignore those two files at start up? A. <ALT> B. <ESC> C. <CTRL> D. <SHIFT> 26. What are the essential boot files of a Windows 98 system? (Choose Three) A. Config.sys B. AUTOEXEC.BAT C. IO.SYS D. COMMAND.COM E. MSDOS.SYS 27. What are the ways for launching the MS DOS screen in Windows 98? (Choose Two) A. Start>Run>CMD B. Start>Run>Command C. Start>Program Files>MS-DOS D. Start>Program Files>Accessories>MS-DOS 28. A customer tries to log in to an Internet service provider and repeatedly prompted to enter their username and password. Which of the following are the possible causes? (Choose two) A. Net BEUI is not installed. B. IPX/SPX is not installed. C. The modem is not functioning. D. There customer account is no longer active. E. They are using an incorrect username and password combination. 29. What operating systems transition would be the easiest to implement? A. Windows 95 to Windows 98. B. Windows NT to Windows 98. C. Windows 3.1 to Windows NT. D. Windows 2000 to Windows 98. 30. Your customer can only connect to 28.8Kbps even with a 56Kbps modem. The ISP has all v.90/x2 modems. What should you suggest? A. Disable v.90 in the modem properties. B. Check the internet for the latest v.90 updates for the modem. C. Replace the existing modem with an x2 modem v.90 modem only connect at 28KBPS. D. Optimize the dial up setting because modem speeds faster than 28.8KBPS can only be achieved under the most ideal conditions. 31. Which of the following are ways to set the system time? (Choose three) A. Command prompt, time. B. Device manager, select clock. C. Control panel, select date/time. D. Task bar properties, show clock. E. Double click on the clock in the system tray. 32. A user is connected to Internet through an ISDN connection. He visits three different sites. Suddenly a message is given indicating that the site is unavailable. What might be the problem? A. The host server is down.

B. The local IP has changed. C. The host protocol is incorrect. D. The net BEUI time exceeded. 33. What causes a disk defragmenter to take an excess amount of time to complete? A. Hard disk access modifies drive content. B. User does not have sufficient drive access. C. User does not require enough drive space. D. Hard disc errors exceed available drive space. 34.Which command allows viewing or editing of common configuration files? A. SYSEDIT. B. REGEDIT. C. CFGEDIT D. AUTOEDIT. 35. Which conversion does the Windows98 drive converter perform? A. FAT16 partition into NTFS partition. B. FAT32 partition into a FAT16 partition. C. Fat16 partition into a FAT32 partition and a FAT32 partition into a FAT16 partition. D. FAT16 partition into a FAT32 partition but not a FAT32 partition into a FAT16 partition. 36. During boot up which function key allows you to boot directly to safe mode in Windows 9x? A. <F4> B. <F5> C. <F6> D. <F8> 37. Which is one way to create a short cut on desktop in Windows 9x? A. Right click on a desktop, new, shortcut, browser for a target application. B. Windows explorer, tools, create shortcut, browse for a target applications. C. Start, programmes, accessories, create short cut, browse for target application. D. Start, settings, control panel, add/remove programmes, browser for target application. 38. Which of the following operating systems come with Internet connection sharing ICS? (Choose two) A. Windows 95. B. Windows 95osr2. C. Windows98. D. Windows 98 SE. E. Windows 2000. F. Windows NT 4.0 39. Where can users of Windows 2000 system be prevented from installing unsigned device driver? A. Local users and groups, drivers. B. Hard ware profiles, device driver. C. Device manager, computer name. D. System properties, hardware, signing. 40. Scandisc checks and fixes (Choose two) A. Tape drives. B. Hard drives. C. Floppy drives. D. CD Rom drives. E. DVD Rom drives. 41. What must an IDE hard drive have in order for a PC to boot? A. Active partition. B. Passive partition. C. Dynamic partition. D. Extended partition. 42. A user states that after opening an e-mail, attachment files were either missing or caused an error when opening. What would cause this cause this problem? A. A possible virus. B. An incorrect setting in config.sys. C. Autoexec.bat loading improperly. D. An incorrectly installed e-mail program. 43. What is the name for a single user dial mail server account type? A. POP. B. FTP. C. FTTP.

D. HTTPS.
44. What is the maximum distance for fiber optic cable? A. 100 meters B. 5 km

C. 25 km D. No limitations for fiber optic cable 45. Which of the following are not advanced attributes in Windows 2000? A. Hidden B. Archive C. Encrypted D. Compressed 46. NTFS stands for: A. B. C. D. Networking Technology File System New Technology File System Network Transfer File System None of the Above

47. What does OSI stand for? A. Operating System Intelligence B. Open Systems Integration C. Operating Systems Interaction D. Open Systems Interconnections 48. WWW is a popular protocol on which layer in the OSI Reference Model? A. Presentation B. Application C. Internet D. Session 49. Windows 9x and Windows 2000 are what type of operating systems? A. 12- bit operating systems B. 8- bit operating systems C. 16- bit operating systems D. 32- bit operating systems 50. Applications that help users get their work done are referred to as: A. Utilities. B. Productivity tools. C. Entertainment D. Control panels 51. The program that performs the Windows 9x installation is called? A. INSTALL.BAT B. SETUP.DAT C. SETUP.EXE D. INSTALL.DAT 52. The DOS command that partitions the hard drive is called what? A. FORMAT.EXE B. XCOPY.EXE C. FDISK.EXE D. FDISK.COM 53. What partition types can be read both by Windows 98 and Windows NT 4.0? (Choose all that apply) A. FAT B. NTFS C. HPFS D. FAT32 54. How should you create a FAT16 partition in Windows 98? A. FAT16 is not supported in Windows 98. B. Select Y when prompted for large partition running FDISK. C. Select N when prompted for large partition running FDISK. D. Select N when prompted fro extended partition when running FDISK 55. What is a dynamic IP address? A. WINS assigned address. B. DHCP assigned address. C. Manually entered address. D. Permanent assigned address. 56. A technician needs to convert a FAT16 partition to NTFS from a DOS prompt. Which command should the technician use? A. FORMAT C:/S B. CONVERT C:/FS:NTFS C. FDISK/MBR D. SYS C:A:C:

57. Windows 98 includes a tool which can be used to known more about your computer, to diagnose issues with your computer, or to access other tools that are included with Windows 98. The name of the utility is: A. System Configuration Utility (MSCONFIG) B. System Information Utility (MSINFO32) C. SCANREG Utility (SCANREG) 58. MAN stands for: A. Metropolitan Area Network B. Multi-Access Network C. Major Area Network D. Multi-Access Node 59. What is the minimum number of steps to install a USB peripheral when Windows 2000 includes a device driver for that peripheral and USB ports are active?

A. Plug in the device, start the system, run the Add/Remove hardware wizard and choose the

appropriate device. Windows 2000 will automatically install the drivers and activate the device. B. Shut down the system, plug the device and start the system. Windows 2000 will automatically recognize the device, install the drivers and activate the device. C. Shut down the system, plug in the device, start the system run the Add/Remove hardware wizard, choose the appropriate driver from the list and restart the system. D. Plug in the device while the system running. Windows 2000 will automatically recognize the device, install the drivers and activate the device. 60. Which of the following disk management features is available in Windows 2000 but not Windows NT?

A. B. C. D.

A. PERMISSION B. COMPRESSION C. FILE ATTRIBUTE D. QUOTA