Client: Alaska National Insurance Project: Overview Brochure Date: 1/22/08

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ALASKA NATIONAL
Insurance Company [headline]

A spirit of pride
[intro] Alaska: the very name speaks of adventure. It took a special breed of people to settle this great frontier. The same qualities that helped establish Alaska hard work, diligence, drive and resourcefulness are still alive today at Alaska National. For over a quarter century, Alaska National has provided financially secure risk protection for companies and individuals doing business in this challenging territory. And while weve grown from an Alaskan industry leader into a well-diversified regional company with national proficiency, we still call Alaska home. Its where we first learned that peril and adventure can be managed effectively especially when it comes to protecting your businesss bottom line. ** [headline]

Every journey has a beginning

Alaska National began when a group of Anchorage business entrepreneurs, each with a particular expertise in corporate finance and commercial insurance, joined together to form a new caliber of company. The driving vision for this new venture was to provide Alaska businesses with financially secure risk protection, supported by delivery of consistently superior underwriting, loss control and claims service by regional professionals.

While weve grown and evolved over the years, our mission of providing customers with a highly tailored, superior quality approach to their insurance needs has not wavered. Alaska headquarters Our home base is Anchorage, Alaska, where we have a long-standing reputation for responding quickly to changing market conditions and a diversity of client needs. We offer a comprehensive array of commercial line insurance products, including Workers Compensation, General Liability, Commercial Multi-Peril, Equipment Breakdown, Commercial Auto and Umbrella. Northwest expansion In 1990, Alaska National opened its Seattle office, initially focused on writing Workers Compensation coverage and serving clients in the seafood industry. The office quickly diversified into other areas of underwriting activities. More recently, the Seattle office has added a full range of commercial lines coverage to its employee-risk product offerings, including General Liability, Commercial Multi-Peril, Equipment Breakdown, Commercial Auto and Umbrella. In 2000, Alaska National opened its third office, based in San Francisco. The offices first primary purpose was to support development of a State Act Workers compensation program. To enhance the San Francisco offices continued development, we recently broadened coverage offerings to include middle-market guaranteed cost Workers Compensation, General Liability, Commercial Multi-Peril, Equipment Breakdown, Commercial Auto and Umbrella. National expertise Today, Alaska National serves a broad spectrum of leading business entities throughout the West, as well as maintaining a presence around the nation as needed by our clients. We are proud to have earned an A (excellent) rating from A.M. Best; a rating weve held since 1991. By focusing on our customers needs, Alaska National has enjoyed a remarkable journey; one that we believe has just begun. **

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Focus on what you do best

Just like people, every company has its own unique talents. At Alaska National, our specialties are underwriting, loss control and claims service. What we do is not so unique. How we do it definitely is. We believe a tailored, long-term approach to risk management is the key to adding value to your business. Relationships matter People make a difference at Alaska National. Our team of highly trained professionals brings a proven track record in all facets of workers compensation, USL&H, general liability, property/casualty and maritime claims. And our team takes personal pride in the ability to provide quality service to our customers. One important distinction youll discover at Alaska National is that our claims examiners have an industry-low number of caseloads (typically 100 or less). Also, each examiner is supported by a full-time assistant. Our lower caseloads allow our examiners to be more informed and pro-active in their handling of individual claims. Likewise, our loss control consultants are not limited by arbitrary standards to determine the appropriate level of service, but by customer need. A customized fit Our clients appreciate the attentive, focused service they receive. And our people take pride in partnering with customers to achieve meaningful results. Even though were living in a global economy, theres no one universal formula for serving every customer. We believe our attentive, tailored approach is the best way to meet todays evolving business demands. In fact, our individualized approach to doing business begins the moment you first call.

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Our areas of specialty

A commitment to serving customers is embedded in everything we do. Heres a quick look at how our customeroriented approach impacts three areas of our business. Creative Underwriting Service at Alaska National begins even before a policy is issued. With each new account submitted to us for consideration, a prompt review is undertaken, and an early indication of interest or declination is provided. By doing so, our agents and brokers can then plan accordingly by providing the additional information required so we can complete our underwriting, or pursue other markets as necessary. We will often schedule a loss control visit to evaluate the exposures, identify opportunities for accident prevention and discover additional customer needs. These early visits will lay the groundwork for more comprehensive loss prevention plans should we later provide insurance coverage. Occasionally, we will provide an Account Service presentation to determine each customers required service level, confirm all customer needs, answer questions and provide a more complete understanding of Alaska Nationals service options. Once our underwriting evaluation is complete, we communicate our proposal to the agent or broker, both verbally and in writing. If our proposal is chosen, we will notify all Alaska National service providers and begin coordinating the initial implementation of services. [possible sidebar] Insurance Products & Services Offered by Alaska National: Commercial Auto General Liability Umbrella Commercial Property Workers Compensation & Employee Risk Premium Audit Services

Loss Control For our customers, the most important claim is the one that doesnt happen. Therefore, the primary purpose of our Loss Control department is to assist policyholders in their efforts to avoid accidents. Whether the potential loss involves people, property, autos or a third-party liability, we can help. With our Needs Based approach to loss control, we get to know your business, identify your exposures, analyze your losses and assess existing controls. Then we suggest ways we can work together to enhance your safety program. This thorough, customized approach to loss prevention is rarely found today. Its one more example of our commitment to tailoring a solution that meets or exceeds each customers expectations. Most of our Loss Control Consultants have attained credentials and certifications widely recognized in the safety and insurance fields. In addition, we offer an extensive array of safety programs and resources to help your business and employees manage risk and avoid accidents. [sidebar] Sample Safety Programs Respiratory Protection Hearing Conservation Lockout/Tag-out Forklift Safety Hazard Communication Sample Resources Library of Safety Videos and DVDs (available for free loan to customers) Technical Safety Library (NFPA Codes, Building Codes, selected ANSA Standards, OSHA and other regulatory standards) Internet Access to Loss Control and Safety Management Programs Claims Service In the event of a claim, our staff is available around the clock, seven day a week to assist you in any way possible.

We maintain a team of highly trained claims professionals with the technical knowledge and expertise to address a variety of claims under the coverages we make available. These include state workers compensation, U.S.L.&H., maritime employers liability, commercial property, general liability, business auto and garage liability, and inland marine. Each of our customers receives a Claims Kit that includes all required posting notices, claim forms, accident investigation notices and other materials. In addition, an adjuster, specifically assigned to the account will call within 24 hours to introduce themselves and provide contact information for the team. Our claims examiners have industry low caseloads and each has the support of a claims assistant. This allows our claims handlers to give your claim the consideration it deserves and the attention necessary to achieve a satisfactory conclusion. Speed and efficiency are important to us as well. Alaska National has a sophisticated electronic claims system that provides prompt handling of claims and timely dispersal of information. Our claims examiners maintain close personal contact with our customers and are available to discuss any detail of a claim, either in person or by telephone. We believe this partnership is key to reducing your expenses and keeping your business healthy and profitable. ** [closing]

Were here to help

you sleep at night

At Alaska National, we know your business terrain can change at a moments notice. Thats why our products and services are specifically tailored to your needs to help you rest easy at night. Our ultimate goal is to add value to your business. We understand that there is no one surefire solution for every situation. By investing our time and expertise into understanding your specific needs, we can create an optimum solution for your long-term business success.

We invite you to visit us at alaskanational.com to learn more about our company. Better yet, give us a call today to see how we can tackle your unique needs. Were confident our partnership with you will be beneficial. Heres to a prosperous journey and your continued business success. Alaska National Insurance Company (logo)
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