ETIQUETTE

'Etiquette' is a French word which means a 'ticket', on ceremonial or other important occasions a 'ticket' of instructions was issued to visitors detailing what they should do. Thus the ticket enlists the rules of well-mannered behaviour observed in a polite society. In a professional sense this includes behaviour towards clients and colleagues which is in their best interests. Etiquette basically determines the nature of every individual, how well organized that person is. Etiquettes is like a passport to success, and this shows how humble that person is by nature. Etiquettes determine discipline of every individual, if u show respect towards other, only then u can gain respect.

In Fact, Words only account for 7% of an initial impression. Vocal quality accounts for another 38%. A whopping 55% of any first impression is based on non-verbal perceptions of appearance and behavior. Majorly whatever u speak or do, accounts for less communication, but instead ur entire expression counts for the maximum u can achieve. Rules in Etiquette:1. 2. 3. 4. 5. Office Etiquette. Dining Etiquette Social Etiquette Meeting Etiquette Call Etiquette There are various ways through etiquettes are determined, by having them all implemented in real life, we can definitely build good example of discipline in front of others.

Work etiquette: By the word work etiquette we understand the various manners and the norms that are followed at the workplace while interacting and communicating to others working in the same surrounding. Work etiquette helps us to understand the professional and personal boundaries. Professional etiquette: Importance of Professional Etiquette:

As a working professional it is expected from the person to understand the culture of the workplace and thus, it becomes essential to follow some basic professional etiquette. The basis of professional etiquette stands on the ethics of respecting other individuals in the workplace and displaying courteous behaviour while business interactions. Professional etiquette can have long-lasting and far-fetched impact on professional life; be it your personal career growth or a rising business for your company. Professional etiquette can thus, put a person in the good/bad book of his/her immediate boss or potential clients. Some points that are considered at the workplace: Both men and women shake hands in all professional and many social settings. Offer a firm, confident handshake and make eye contact. Women even, have an equal standing at the work place. During a meeting, turn off your mobile phone or put it on silent. It is considered extremely rude to allow a mobile phone to ring during a meeting and it is very offensive when someone actually takes a call while sitting in a meeting. If you absolutely must take a call, it is best to discreetly excuse yourself from the meeting and take it out into the hall or private area. The other points that are also considered at the workplace are as follows: Office equipment: Its there to make the work easier.... One must use it judiciously and handle all the equipments carefully. One must care for the equipments available in the office, as they care for anything owned by them. Misuse of office equipments leads to breakdowns, affecting the productivity. Misuse of office equipments also includes using it for personal work; office telephones, computers, photocopiers, transport and stationery items are meant for office use and not for personal use. One must respect the trust kept by the employer on the person and should not violate it! Avoid emotional outbursts: One should correlate the personal and professional life. Messing the personal problems with professional leads to emotional tension giving rise to stress and lower involvement at the workplace which results in lower productivity of the person. Respect others cubicle/ office space: One should respect the privacy of others. One should not eavesdrop on anyone. It is a RUDE thing to do! One should give each individual the space he or she is due, as they would expect to be given their own space and privacy. Respect their individuality and privacy. Choosing the Company carefully: One must be careful about the crowd he/she is associated with. It is being nice to be friendly with the colleagues at the workplace but its not good being in friendship with them, as it may relate to personal bonding which may or may not be beneficial for the organisation. Keep noise to a minimum: One should not involve oneself in creating indisciplinary acts in the office surroundings. It is nice to fit in, especially when one has to spend so much time with the same people. But office is not the place to hang out with friends and get boisterous. It is the place of work and not for fun.

Make comfortable Distance: Maintain about an arms length of talking space between you and the other person. Touching is generally avoided during a formal conversation. Refrain from Gossips: One should keep the gossips and other hurtful information to oneself and should not spread rumours. Gossiping is against the principles of kindness. Would anyone like if someone to gossip about them? Always be on time: Punctuality is key factor. If you must be late, call ahead and let people know where you are and when you expect to arrive.

Dressing and Grooming: It is often said that the first impression is the best impression. So, efforts must be taken to ensure that a positive long lasting impression is made the first time. Appearance and the way one carries oneself are the two things that are first noticed on entering a room. So, corporate dressing etiquette is to be given great importance. The way we dress reflects our inner self. Dress can make a person look confident and in control of the situation. Proper attire which reflects a strong personality can induce the customer to accept the ideas put forward. The good attire can imbibe confidence from team members who will be willing to look upon you as a leader. Companies invest a great deal of time, effort and money on creating and maintaining brand image. The importance of proper attire has been accepted by many. Companies like Tata Consultancy Services provide a dress allowance to employees who are working with the customer onsite to create a better image on its manpower. The recognition of the power of a well dressed individual is reflected by this example. Customer are more willing to accept the ideas put forth by a well dressed person as the better the image projected, the better the confidence they have in you. The personality, the confidence can be made conspicuous by dressing in accordance to the situation. An enterprise with well dressed manpower can speak of better confidence, thus adding to its brand value. Some of the important Dressing Etiquettes

Always wear neat and nicely pressed formal clothes. Choose corporate shades while you are picking up clothes for your office wear. Women should avoid wearing exposing dresses and opt for little but natural make-ups. Men need to keep their hair (including facial hair) neatly trimmed and set. Always polish your shoes. Keep your nails clean. Wear clothes which you are comfortable in and can carry well. This is very important while you are in a business meeting or client presentation.

The most often made mistake that men make is when they adjust their neck tie in a way that lets it hang too short or very long. A properly worn neck tie is one that will graze the top of a mans pants to cover the pants buttons.

Dressing Etiquettes for Women: Dressing for different social situations can be difficult at times. Not only are fashions always changing, but there is a broad spectrum of women's clothing to choose from, depending on the formality of the event. Unfortunately, there is no set dress code for women, but there are guidelines you can follow to make choosing an outfit a little easier. Business: o Unfortunately dress etiquette for women can be challenging in a business environment. Women aren't able to wear the same suit and similar tie everyday, so they must have a broad selection of work appropriate clothing to choose from. A good rule of thumb when dressing for business is dress to impress, and if you have doubts, always dress up more than less. For instance, if you are uncertain about whether to wear a suit, it's best to wear a suit with a shirt beneath that could function on it's own, that way you can remove the jacket if the situation is more casual. Always wear dress pants with a dressy shirt. You can also wear a professional looking skirt, as long as it is not shorter than knee length. Avoid any necklines or hemlines that show too much skin, especially clothing that you have to pull at all day to keep it from being too revealing. Carry a professional-looking bag and wear professional shoes.

Parties: o Dressing for parties can be tricky if you don't know how formal the event is. If you attend a lot of parties, you may want to invest in a "little black dress" or neutral coloured cocktail dress that will be suitable for any type of event. If you are attending a casual party with friends on the weekend, your dress code is a little more flexible. You can wear a party dress, a skirt and shirt, or even jeans with a dressy shirt and heels. If you are uncertain what type of party you are attending, do a little research before you choose your outfit. Pay attention to the invitation. Check whether the invite itself says the dress code, and also note how formal the invitation itself looks. If you are still uncertain what to wear, try to assemble an outfit that can be dressed up and down with accessories, such as jewellery, heels, and shawls or jackets. You can always add or subtract elements of the outfit later to help your ensemble fit in.

Black Tie: o If you are attending a black tie event, you are required to wear a formal gown. You may be able to get away with a shorter, knee length or tea length gown, as long as it is formal in the other details. However, if you happen to know that the event is extremely formal, you may be safest in a long gown. Make sure you have the accessories to match this type of outfit. The wrong shoes, purse, or outerwear can ruin the look of a beautiful dress. Also, you will need to make sure your hair is ready for this type of dress. You don't have to necessarily get a professional updo, but you

do want to make sure it is dressed up, to go with the theme of the evening. If you are uncertain what to do with your hair, add a sparkly barrette or hair pin, and curls the ends to make it look a little more dressy than your usual style. Dressing Etiquettes for Men: Your dress code will be a main factor to highlight your personality because people are getting you on first impression. Therefore you have to dress as smart. I have mentioned bellow key dressing etiquettes for men. By reading these tips you can get a rough idea about how to match your dress. Shirt and Trouser o Normally men are wearing shirts (Long Sleeve) and trousers to office. When you select a shirt, its colour should be lighter than trouser colour. Men are preferred to wear dark colour trousers like black or dark blue. Then you can choose a light colour shirt like light blue to dark blue trouser and any light colour to Black. Belt and Shoes o When you select belts or shoes, their colours should be match to each other. If you wear brown shoes, your belt also needs to be brown colour. But you have to consider your trouser and shirt colour also when you select those belts and shoes. Socks o Lots of peoples are not interesting about their socks because they think shocks are covered by their trouser. But it is not true. Didnt you see peoples socks when they are sitting? Then assume a man wearing black trouser, brown shoes and red socks. How funny. Therefore you socks colour should be to match your trouser or shoes colour. Here you have a choice to match socks to one of either shoes or trouser. Then your socks will not highlight. Now they show as part of the trouser of shoe. Tie and Serviette o Tie colour also very important. You can select a tie by matching shirt colour. Most probably it will be a dark colour with comparing shirt. This can be plain, stripe or design with matching colour. Sometime your serviette will see others. Therefore it is better you select white or light coloured serviettes with mixing tie colour (boarder from tie colour). Tie Pin and Cufflink o Tie Pin and Cufflink should be same style and same color. Normally those items are selling as set. Therefore it will not be a big issue. These are the basic dressing etiquettes for men. If you can select your dress accordingly, you will be highlight among your colleagues. Attire basics 1. Black Tie: a. Men: Tuxedo or dark suit. b. Women: Formal evening dress or dressy cocktail dress. 2. Black Tie Optional: a. Men: Either a tuxedo or dark suit with white shirt, conservative tie. b. Women: Formal evening dress or dressy cocktail dress.

3. Business: a. Men: Solid colour, conservative suit and tie, dark socks, briefcase or portfolio. b. Women: Solid colour conservative suit with coordinated blouse, moderate shoes, limited jewellery, light make-up, no perfume. 4. Business Casual: a. Men: Khakis or slacks, seasonal sport coat or blazer, open collar shirt (polo shirts generally acceptable; blazer is generally optional). b. Women: Khakis or slacks, skirt, open-collar shirt or knit shirt, nice sweater. 5. Sport Casual: a. Men: Khakis or jeans; nice tee, polo, or casual button-down-the-front shirt. b. Women: Khakis or jeans; nice tee, polo, or casual button-down-the-front shirt.

Telephone Etiquette: Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person's limitations, allowing that person time to speak, communicating clearly and much, much more. Your voice must create a pleasant visual impression over the telephone. Good phone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see us. We must compensate by choosing our words carefully and using much more tone inflection to convey our message than if we were face to face. Some of the points to be considered while attaining telephone etiquette are: Feel good about your work: When you are on the telephonic conversation with someone, then you must take utmost care that the person to whom you are talking should feel good and should not get irritated by the act of yours. Smile: As already mentioned one cannot see the facial expression on the phone. So the tone of the person dealing with the telephonic conversation should be as such that the opposite person feels that you are in the happy mood and always carry a smile on your face. Positive Attitude:

Once the person who is talking with the client or any other opposite person talks in a respectful manner or calmly, a sorts of positive attitude is generated in the mind of the opposite person about the person who is speaking. Always keep a Notepad and a Pen: Avoid leaving long winded messages. Remember, someone has to listen to your message, write it down and then act upon it. Your message may be just one of many messages that need to be handled. It is often a good habit to write down or type out your message in advance. Keep it brief and to the point. Organize your Desk: Even if it is a telephonic conversation, it is always reliable to have an organized desk so that if any important note or document or any other things are required at the time of conversation, it can easily be accessed by sitting at one place and one has not to leave the place or ask the opposite person to hold the call for long.

Etiquettes to be followed while making a call: Plan your Conversation: Remember that a conversation over the phone carries just as much weight as a face-to-face meeting, as it is a great opportunity to communicate in real time. Scheduling calls: At the beginning of each day: make a list of the calls you have to make put them in order of priority (essential, desirable, those that can be rescheduled if necessary) allocate times for each call trying, if possible, to bunch them and to bear in mind when each call is likely to be suitable for your respondent. Identify yourself and Company: While conversing on phone, remember to start the conversation by introducing yourself. It is important to convey to the receiver of your call who you are and the purpose behind your call. Remember that you are taking his precious time. A simple, "Hello, this is Mary Robert from Off the Wall Productions. May I please speak with Mark Grand?" will do. Have a Pleasant tone and be Courteous: Remember too that you give out subliminal signals by the tone of your voice, the clarity with which you speak, how fast you speak, the pitch of your voice. You should always devote your full attention to the call; mistakes and misunderstandings will arise if you are doing something else at the same time. Even if the call is a difficult or heated one, stay calm; try to be helpful and never slam the phone down.

Courtesy is as important in speaking over the phone as in talking to people face to face. Phone calls generally should not be made before 7:00 in the morning or after 9:30/10:00 at night. Try to avoid mealtimes. The person at the other end of the phone cannot see your facial expressions or gestures and the impression he receives depends on what she hears. The telephone carries your voice at its natural volume and pitch. Try not to shout but speak clearly and distinctly. Common Telephone Courtesy Hints: (1) Make sure of the correct number so as not to risk disturbing strangers. (2) Make sure that your conversations with busy people are as brief as possible. (3) When calling friends who do not recognize your voice, announce yourself right away. (4) Time your calls so as not to interfere with the work schedule of those you call. (5) Make business calls well before the close of the office hours. (6) After dialing a wrong number simply say, "Sorry, wrong number." (7) When the number you are calling is not answered quickly, wait long enough for someone to put aside what he or she is doing. It is very annoying to have been disturbed just to pick up the telephone and find the caller has hung up. End on a Positive note: When you close the call you should: make sure that the caller has no more queries thank the caller let the caller put down the receiver first so they don't feel you have cut them off. Do not end the call abruptly. Make your point, give the person on the other end, a chance to respond and end the call with a suitable greeting. It is important to give due consideration to the age and position of the person on the call. If the time is right, and you have had a lengthy and satisfying conversation, a good closing is, "It has been so much fun talking to you. I must go now, but you take care, and thank you for calling." Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. Whether you are the front office receptionist or an executive secretary, the following phone tips should always be followed.

1. 2. 3. 4. 5. 6. 7. 8. 9.

Speak clearly. Use normal tone of voice when talking on phone. Do not eat or drink while you are on telephonic conversation. Do not use slang words or poor language. Address the caller properly by his or her title. Listen to the caller and what they have to say. Be patient and helpful. Always ask if you can put the caller on hold. Always focus on the call.

Email Ettiquette: Of all Internet activities, email is the most popular. Almost 88 percent of all Internet users in the U.S. use email. This information comes from a survey conducted by the UCLA Center for Communication Policy (The UCLA Internet Report: Surveying the Digital Future. UCLA Center for Communication Policy. 2001). According to the same survey, approximately 90 percent of those who use the Internet at work use it to access business email. There are two reasons I decided to write an article about email etiquette. The first one is the sheer number of people using email, especially those using it for business communications. Since you are reading this article which appears on the Web, there's a good chance you use email to communicate with others, including your boss, colleagues, clients, or prospective employers. So, what's the second reason? Well, as the Career Planning Guide here on About, I receive a lot of email. A lot of it is well written. A lot of it isn't. Some messages go on and on and on, until finally the question is asked. Sometimes the length is necessary -- other times the writer could be more concise. Some messages get right to the point ... a little too quickly. The writer wastes no time asking for what he or she needs without bothering to be polite. Some of my younger readers (I assume) use what I can only describe as some sort of shorthand, i.e. "Can U plz send info on careers?" This may be appropriate for communicating with your buddies through instant messaging, but not for writing to someone you've never met. Besides, being a little more specific might help me find the information faster. Sometimes there are glaring errors, such as misspellings and very poor grammar. While this annoys me some, I can only imagine what a prospective employer would think when receiving a poorly written message. Because your correspondence says a lot about you, you should be aware of some basic email etiquette, sometimes known as netiquette. Mind Your Manners What three words have a total of only 14 letters yet carry a great deal of meaning? People may not notice these words when they're there, but if you forget to use them, you'll come across looking disrespectful and ungrateful. Give Up? These very powerful words are "Please" and "Thank You." Please take my advice. You'll thank me later.

This isn't something that especially bothers me, but there are others who are very sensitive to being addressed by their first names. When in doubt, use Mr., Mrs., or Dr. (if appropriate). When you are replying to an email and the sender of the original message has used his or her first name only, then you could safely assume it's okay to use that person's first name as well.

Don't Use that Tone With Me Tone is a difficult thing to explain. Remember when your parents would say "Don't use that tone of voice with me, young lady (or young man)?" Your feelings come across by the way you say something. It is easy to change your tone when you're speaking. When you are writing it's very hard to do it. Whenever I write an email, I read my message over several times before I hit send. I want to make sure I come across as respectful, friendly, and approachable. I don't want to sound curt or demanding. Sometimes just rearranging your paragraphs will help. If you're writing to someone you've communicated with before, you might want to begin by saying "I hope you are well." Email writers often use emoticons to convey a certain tone. For those of you who don't know what these are, emoticons are little faces made up by arranging parentheses, colons, and semi-colons. Use good judgement here. If you write to someone frequently and you have a less formal relationship, then emoticons are okay. If, however, you're writing to a prospective employer, stick to words only. Avoid writing your message using all upper case letters. It looks like you're shouting. Don't use all lower case letters either. Some people say it will make it seem like you're mumbling. And Your Point Would Be...? When possible, be brief. Most people don't have a lot of time to spend on email, so if you want your recipient to pay attention to your message, make sure you get to your point as quickly as possible. However, don't leave out important details. If providing a lot of background information will help the recipient answer your query, by all means, include it. You may even want to apologize for being so wordy at the beginning of the message. Plz Don't Abbrvt. My teenage nieces send me email using all sorts of abbreviations -- U instead of you, 2 instead of to or too, plz instead of please, and thanx instead of thanks. That's fine for personal email. Business email should be more formal. Of course, commonly used abbreviations such as Mr. and Mrs., FYI (for your information), inc., and etc. are fine. What's In a Name? Take a look at your email address. What does it say about you? Are you a sexymom@isp.com? Maybe. But do you want a prospective employer to think so? Consider getting a more formal address. Perhaps your first initial and last name would be good. If you're really attached to your

address and don't want to change it, consider adding a second one for professional use only. If your ISP (Internet Service Provider) only provides a single address, look into getting a free account. If you're currently working, you may have a company email account. Do not use this address for job hunting purposes. Use a personal account only. Spelling Counts... Grammar Too Use your spell checker. That is what it's for. Don't rely entirely on the spell checker though. If you are using the wrong spelling for a particular use of a word, i.e. two vs. to vs. too, the spell checker won't pick up your mistake. Don't try to guess the spelling of a word. Look it up. Personally I use Merriam-Webster Online. Good grammar is important. As you can see, I believe in using a conversational tone when writing. It sounds friendlier. Contractions are okay. Slang is not. Under no circumstances should you use offensive language. Don't Get Too Attached Attachments are the bane of my existence. I receive them often but I don't open them unless I know the sender. And even then, I hesitate. As one of my colleagues said recently, "I don't open attachments unless they're from my own mother." Another colleague responded: "I don't open attachments especially if they're from my mother." Attachments often carry viruses which the sender usually doesn't even know he or she is sending to you. As a matter of fact, the sender may not even know he or she is sending you an email. There are many viruses that cause your email program to send everyone in your address book an infected file. If you need to send someone an attachment, you can contact the recipient first to ask if it's okay to send it. If you're sending a resume, it is better to paste it right into the email message itself. While we're on this topic, let me remind you that when sending email, avoid using hypertext markup language, or HTML. Not every email program can interpret it, and what the recipient winds up with is an unreadable mess. Use plain text only. Sorry, you will have to change that beautifully formatted resume into something a little less fancy. Make a Good First Impression I love email. It's much less intrusive than a phone call and faster than a letter. It may be your introduction to someone you've never met before. Take your time putting together a well-written message. Once you hit the send button you won't have another chance.

12 tips for better e-mail etiquette I remember opening my first e-mail account and thinking how much fun it was to send a message to a friend. However, most people now no longer find e-mail simple or fun. E-mail messaging now exceeds telephone traffic and is the dominant form of business communication. Some workers tell me that handling e-mail consumes half of their day. A recent Wall Street Journal report indicates that soon employees will spend three to four hours a day on e-mail. Don't you wish that every person who received a new e-mail account had to agree to follow certain rules to use it? There are certain professional standards expected for e-mail use. Here are some things to keep in mind regarding professional e-mail conduct: 1. Be informal, not sloppy. Your colleagues may use commonly accepted abbreviations in e-mail, but when communicating with external customers, everyone should follow standard writing protocol. Your e-mail message reflects you and your company, so traditional spelling, grammar, and punctuation rules apply. 2. Keep messages brief and to the point. Just because your writing is grammatically correct does not mean that it has to be long. Nothing is more frustrating than wading through an e-mail message that is twice as long as necessary. Concentrate on one subject per message whenever possible. 3. Use sentence case. USING ALL CAPITAL LETTERS LOOKS AS IF YOU'RE SHOUTING. Using all lowercase letters looks lazy. For emphasis, use asterisks or bold formatting to emphasize important words. Do not, however, use a lot of colors or graphics embedded in your message, because not everyone uses an e-mail program that can display them. 4. Use the blind copy and courtesy copy appropriately. Don't use BCC to keep others from seeing who you copied; it shows confidence when you directly CC anyone receiving a copy. Do use BCC, however, when sending to a large distribution list, so recipients won't have to see a huge list of names. Be cautious with your use of CC; overuse simply clutters inboxes. Copy only people who are directly involved. 5. Don't use e-mail as an excuse to avoid personal contact. Don't forget the value of face-to-face or even voice-to-voice communication. E-mail communication isn't appropriate when sending confusing or emotional messages. Think of the times you've heard someone in the office indignantly say, "Well, I sent you e-mail." If you have a problem with someone, speak with that person directly. Don't use e-mail to avoid an uncomfortable situation or to cover up a mistake. 6. Remember that e-mail isn't private. I've seen people fired for using e-mail inappropriately. Email is considered company property and can be retrieved, examined, and used in a court of law. Unless you are using an encryption device (hardware or software), you should assume that e-mail over the Internet is not secure. Never put in an e-mail message anything that you wouldn't put on a postcard. Remember that e-mail can be forwarded, so unintended audiences may see what you've

written. You might also inadvertently send something to the wrong party, so always keep the content professional to avoid embarrassment. 7. Be sparing with group e-mail. Send group e-mail only when it's useful to every recipient. Use the "reply all" button only when compiling results requiring collective input and only if you have something to add. Recipients get quite annoyed to open an e-mail that says only "Me too!" 8. Use the subject field to indicate content and purpose. Don't just say, "Hi!" or "From Laura." Agree on acronyms to use that quickly identify actions. For example, your team could use <AR> to mean "Action Required" or <MSR> for the Monthly Status Report. It's also a good practice to include the word "Long" in the subject field, if necessary, so that the recipient knows that the message will take time to read. 9. Don't send chain letters, virus warnings, or junk mail. Always check a reputable antivirus Web site or your IT department before sending out an alarm. If a constant stream of jokes from a friend annoys you, be honest and ask to be removed from the list. Direct personal e-mail to your home email account. 10. Remember that your tone can't be heard in e-mail. Have you ever attempted sarcasm in an email, and the recipient took it the wrong way? E-mail communication can't convey the nuances of verbal communication. In an attempt to infer tone of voice, some people use emoticons, but use them sparingly so that you don't appear unprofessional. Also, don't assume that using a smiley will diffuse a difficult message. 11. Use a signature that includes contact information. To ensure that people know who you are, include a signature that has your contact information, including your mailing address, Web site, and phone numbers. 12. Summarize long discussions. Scrolling through pages of replies to understand a discussion is annoying. Instead of continuing to forward a message string, take a minute to summarize it for your reader. You could even highlight or quote the relevant passage, then include your response. Some words of caution:

If you are forwarding or reposting a message you've received, do not change the wording. If you want to repost to a group a message that you received individually, ask the author for permission first. Give proper attribution. Use these suggestions as a starting point to create e-mail etiquette rules that will help your team stay efficient and professional.

Tips for creating a good image at workplace

Use basic phrases of courtesy: basic phrases are to be used while communicating it makes communication successful and makes opposite person comfortable to communicate future. It reflects the politeness of communicator. It is very helpful for both the parties to start conversation in proper way. It is good to initiate the introduction and introduce yourself with a handshake and smile. If shaking hand is difficult , a quick head nod is a good substitute. Initiating with good smile and handshake it helps to build a good image and rapport. Ex: good morning, hello, etc.

Use standard , accepted business phrase: Uses of standard and accepted business phrases should be there so that opposite person should not be hurt and misunderstanding can be avoided Avoid slang: Slang is something which is only connected to a particular job professional, business or some other work or is not a perfect word or valid word which can be use everywhere. Slang is not a particular word not a particular language but it is just a language outside conventional usage Slang is a shortcut that suggest excessive informality and lack of appreciation for the workplace settings and expectations. Do not chew gum: Chewing gum is creates a bad impression on opposite person so it should strictly avoided by the communicator. Person those habitual of chewing gum they have to change their habit because lots of people do not prefer to communicate with this type of people for long time Always help others in their work: An employee should always have helping nature. Employee having helping nature are very positive towards their work they should help their colleagues and subordinates in their department so it creates a good impact in the minds of the colleagues and subordinates. This type of employees are always get the support from their colleagues. Helping others bring good complements on employees behavior and attitude so it automatically create a good image at workplace. Keep your promises: An employee should have to be on his promises which he had done earlier to his colleagues, superior, subordinates. Promises made should be imaginary and can easily fulfilled otherwise he cannot fulfill and creates very bad impact on the image of an employee. Smile while speaks: An employee should have a smile on face while communicating it brings positivity in the minds of the listeners and creates a impression in the minds of listeners.

If any employee of the organization having smile on face while communicating with the people so opposite person also interested in communicating with this type of person so communication can come to an end successfully.

Do not disturb others. Respect one others. Always stay away from gossips.

The handshakes A handshake says much more about your personality and most important it shows how much confidence you are while shaking hand with your upper authority and superior. Handshakes are the only acceptable physical contact between men and women in the business arena. Handshakes are universally accepted business greetings. You are judged by the quality of your handshake. Handshake produces a higher degree of intimacy and trust within a matter of seconds, conversely a poor handshake sends a long lasting message which can hinder your ability to build a positive business relationship. A proper handshake conveys confidence warmth.

Types of handshake The limp fish: whole hand comes forward but no strength. The wrestler: whole hand comes forward with too much strength. The cup: hand is in the shape of a C allowing the other person to extend their fingers. The finger toucher: one person limply touches the other persons outstretched hand. The cling on: once they got hold of your arm they do not let go. A proper handshake Start with eye contact and a smile: A great handshake isn't just about a physical gesture, it is about connecting with the other person. It is a physical greeting and you want to convey

your pleasure in greeting the other person. The best way to do that is with your face and your eyes. Go for the thumb: Keep your hand open and make sure your handshake will be a hand shake, not a finger or palm shake. This means getting the joint of your thumb (the lower joint - the tissue between your thumb to your forefinger) nestled into the joint of their thumb. This allows you to truly have a full handshake. Firm, not strong: A good handshake is firm but not overpowering. It isn't the precursor to a wrestling match, and it doesn't feel like a dead fish. Do you wanted to be handed or greeted with a dead fish? I doubt it! Always make your grip firm, but make adjustments based on the firmness of the other person's grip. Up and down not back and forth: A good handshake has a nice up and down motion, not a back and forth one, as if you were jointly trying to saw some wood. Again, adjust the motion to what seems natural and comfortable to the other person. Adjust duration: Some people prefer a long handshake, others prefer them much shorter. Observe the other person and adjust the duration to the situation, how well you know the person, and what seems comfortable to them. Consider your left hand: While it may not be appropriate in some cultures, often use other hand to grasp the other side of the person's hand or to touch their arm. This gesture makes the handshake warmer and more personal. When trying to convey those feelings include left hand as well. You might consider doing that too. Close with eye contact and smile: If the smile and eye contact hasn't continued throughout the handshake, finish it out that way. Keep your focus on the other person, and you will naturally do many of the things on the list. You will make the handshake a natural part of your connection process. You will make eye contact. You will smile. You will connect. You naturally adjust your grip, etc. You will focus on the other person. As a leader or a person responsible for interacting with Customers in any way, the value of this skill is obvious. The fact is though that having a great handshake is a life skill we should all cultivate. It matters to us in creating first impressions and in building relationships.

Personal Hygiene

Avoid body odour: - The truth is that everyone has the tendency to smell. If you live in a hot climate where the sun shines everyday with vengeance, you are bound to sweat. Like every waste

product from the body, sweat can smell which means anybody that sweats may smell. Unfortunately body odour can be quite offensive and embarrassing particularly to those who have to work or live in close proximity with the bearer. It may also stifle a persons career or business growth as people generally avoid a person with serious body odour.

The following are guidelines that can help deal with this delicate but important matter:1. Shower or take a bath daily, this is non-negotiable. 2. If you have been out all day and need to attend an evening event, it will be wise to take shower, and at the least change your top, especially if you live in a region of hot climate. 3. Air your jackets well and avoid mixing used clothes with clean ones. 4. Wear a safe deodorant. 5. If you have a case of sweaty feet, avoid taking off your shoes in a public place. a

Use mouth freshener: - To minimize bad breath, carry mints on you to freshen your mouth especially if you have been silent for long or if you are fasting. Also brush your teeth daily and if you can, floss regularly. If you suffer from excessive sweating or have a serious case of bad breath, a visit to a doctor will be helpful.

Avoid pungent food: - Pungent taste derives from the elements of Fire and Air and is hot, dry, and light. It is the hottest of all the 6 Tastes and is found in certain vegetables (such as chilli peppers, garlic, and onions), and in spices (like black pepper, ginger, and cayenne). In small amounts, Pungent taste stimulates digestion, clears the sinuses, promotes sweating and detoxification, dispels gas, aids circulation, improves metabolism, and relieves muscle pain. Finally, every one must make the effort to find out how they are doing in this area so as to avoid the peril of wrong assumption. You may assume you are doing well when in reality you arent. Dont forget, you may well be the last to know. We all benefit when we do things right.

Lunch at Office

Treat office workers with respect:-If you want to ensure success, building employee morale is a necessary component of any successful business. While working to improve morale, a good management team is able to cultivate leadership abilities within its employees.

Instructions: 1. Respect all employees and treat them fairly. Take a genuine interest in their lives, and always interact with them in a courteous manner. If you treat employees how you desire your boss to treat you, things will go smoothly. 2. Ask for feedback and perform performance reviews. We all want to know where we stand in a work situation. If you perform individual reviews of your employees, you have ample time to sit down and discuss any issues one on one. Allow each employee to voice any concerns relative to the work environment. 3. Create productivity goals for employees that are attainable. Outline the goals with each employee, and give her tips on how to reach the goals. Reaching goals makes any employee feel as though she is accomplishing something at work.

Avoid making comments about the food: - With todays tough times, eating out is a luxury that you might only be able to afford once in a while. Unless you have access to an expense account (or are independently wealthy), the best option is to bring a packed lunch from home.

Leave your eating area in better condition: -Clear a space if you are eating at your workspace. Crumbs that fall in keyboards and spilled drinks can destroy computers. Clean your eating area when you are done. Wrap up leftovers and trash in a plastic bag to reduce odors. Throw trash in receptacles in the kitchen rather than at your desk. Mind your manners in the presence of others. Smacking and talking with your mouth is not only rude, it's annoying. Office Party Etiquette Why is office party etiquette important for your career? People ruin their careers at an office party because of inappropriate behavior. If you act appropriately, you can use these events to further your career. The bottom line is to remember that this is a company function. Even though it is a party, you need to observe the same rules that you would if you were in the workplace. Some people believe that their actions are not noticed or important. This couldn't be further from the truth. Your actions are being watched, and it does matter what you do.

Some important tips are there which Always follow party dress cod 2. Dont Tell Dirty or Off-Color Jokes 3. Dont Use Foul Language 4. Dont Talk About People behind Their Backs 5. Dont Bring Uninvited Guests 6. Dont Underestimate the Importance of Your Guests Behavior