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AppsWatch 7 User Guide Protocol Independent Performance Monitoring

AppsWatch 7

User Guide

AppsWatch 7 User Guide Protocol Independent Performance Monitoring

Protocol Independent Performance Monitoring

User Guide: AppsWatch

CONTENTS

INTRODUCTION TO APPSWATCH

5

APPSWATCH ARCHITECTURE

5

APPSWATCH COMPONENTS

6

BEFORE YOU INSTALL

6

APPSWATCH INSTALLATION

6

1. INSTALL APPSWATCH BASE

7

2. INSTALL SCENARIOSTATION

13

3. INSTALL SCENARIOBUILDER

20

END USER LICENSE AGREEMENT

25

TERMINOLOGY

27

CREATE A SCENARIO USING SCENARIO BUILDER

28

SEND SCENARIO TO THE APPSWATCH BASE

32

LAUNCH APPSWATCH

33

APPSWATCH BASE - DEFAULT VIEW

34

SCENARIOSTATIONS

35

MANAGE SCENARIOSTATIONS

35

ADD NEW SCENARIOSTATION

35

ADDING MULTIPLE SCENARIO STATIONS

37

MONITORS

39

APPLICATION MONITORS

39

ADD NEW APPLICATION MONITOR

40

CHECK APPLICATION MONITOR STATUS

43

EDIT APPLICATION MONITOR

49

DELETE APPLICATION MONITOR

51

PAUSE/RESUME APPLICATION MONITOR

52

Pause an Application Monitor

52

Resume an Application Monitor

54

GROUPS

55

MANAGE GROUPS

55

Pause a Group

56

Delete a Group

56

Edit a Group

56

Add New Group

57

SERVICES

60

DASHBOARD STATUS PAGE

60

ADD A SERVICE

60

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

FAILURES AND ALERTS

65

ACTIVE ALERTS

65

FAILURE SCREENSHOTS

65

EVENTS

67

MANAGE EVENTS

67

Delete an Event

68

Edit an Event

68

Add New Event

68

Apply an Event

71

REACTIONS

72

MANAGE REACTIONS

72

Delete a Reaction

73

Edit a Reaction

73

Add New Reaction

73

Apply a Reaction to an Event

78

REPORTS

79

CREATE REPORTS

79

Management Reports

80

Top (n) Reports

81

Response Time Reports

82

Alert Reports

83

MY REPORTS

85

Assign Reports

85

Delete Reports

86

SCHEDULE AUTOMATIC EMAIL REPORTS

86

Delete a Scheduled Report

87

Edit a Scheduled Report

87

DASHBOARDS

89

CREATE A DASHBOARD

89

EDIT DASHBOARDS

92

DELETE A DASHBOARD

94

UNLINK A SERVICE FROM A DASHBOARD

95

BACKEND MONITORS

97

SYSTEM MONITORS

97

Add New System

97

Active Processes

102

Add File Size Monitor

103

Add Process Count Monitor

105

Add Application Process Monitor

107

Delete a System

109

Pause a System

109

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User Guide: AppsWatch

Clone a System

111

TASKS

114

CREATE AN ACTIVE DIRECTORY TASK

114

CREATE AN ADVANCED WEB SERVER TASK

116

CREATE A CUSTOM TASK

119

CREATE A DATABASE TASK

121

CREATE A DNS SERVER TASK

124

CREATE AN FTP TASK

126

CREATE AN LDAP TASK

129

CREATE A MAIL SERVER TASK

131

CREATE A NETWORK FILE COPY TASK

134

CREATE A TNS PING TASK

137

CREATE A URL SEQUENCE TASK

139

CREATE A WEB SERVER TASK

143

MANAGE TASKS

146

Edit a Task

146

Delete a Task

146

Pause a Task

147

Resume a Task

147

Run Now

148

LOGS

149

LOGS OVERVIEW

149

LOGS AGENT INSTALLATION

149

LOGS CONFIGURATION

150

Add New Log Agent

150

Edit A Log Agent

151

Delete a Log Agent

152

Add New Log Facility

153

Edit, Delete or Clone a Log facility

154

LOG FILTERS

155

LOG FILTERS CATEGORIES

157

SNMP

160

SNMP OVERVIEW

160

SNMP SYSTEM

160

Add New SNMP System

160

Add OID to SNMP System

162

MIB Browser

164

MANAGE SNMP

165

Edit an SNMP system

165

Delete an SNMP System

166

Pause an SNMP System

166

Clone an SNMP System

166

Edit an SNMP OID

167

© 2012 NRG Global. All rights reserved.

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Delete an SNMP OID

167

Pause an SNMP OID

167

NODES

168

NODES OVERVIEW

168

ADD NEW NODE

168

AUTO DISCOVER NODES

170

IMPORT A LIST OF NODES

173

CSV FILE

174

Create a CSV File Using Text Editor

175

Create a CSV File Using Excel

175

MANAGE NODES

176

Edit Node

176

Delete Node

177

Pause Node

177

SETUP

178

GLOBAL OPTIONS

178

HOSTS

179

Add New Host

181

Edit Host

182

Manage Host Monitors

182

Delete a Host

184

PROFILES & OUTAGES

185

Add Monitoring Window Profile

185

Add New Host Outage

186

Edit Host Outage

188

Delete Host Outage

188

Add Object Monitoring Exclusion

188

Edit Object Monitoring Exclusion

190

Delete Object Monitoring Exclusion

191

Add New Maintenance Hours

191

Delete Maintenance Hours

192

USER MANAGEMENT

192

Add New User

193

Edit User

194

Delete User

194

Add New User Group

194

Edit User Group

196

Delete User Group

196

CHANGE PASSWORD

196

EXPORT MONITORING RESULTS

196

SMTP SERVER CONFIGURATION

199

PROXY SERVER CONFIGURATION

200

© 2012 NRG Global. All rights reserved.

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INTRODUCTION TO APPSWATCH

AppsWatch is NRG Global’s application monitoring solution that tackles the ultimate performance monitoring challenge: Measuring availability and response times of ANY application from the end-user’s perspective.

In minutes, AppsWatch reveals answers to questions that have been plaguing you for months, or even years!

Where are the slow points in my application?

When did performance degradation start?

Is there a trend to this behavior?

Which transaction in my application is slow?

What other activities are occurring during the slow period?

Are performance problems caused by network, server, application or database issues?

APPSWATCH ARCHITECTURE

AppsWatch accurately monitors response time from the user standpoint because robots on ScenarioStations repeatedly generate scenarios exactly as a real user would. ScenarioStations are situated at your key locations and report response times to the AppsWatch Base. Organized views of data for troubleshooting, SLA reports, graphs, and alerting controls are available from the AppsWatch Base.

graphs, and alerting controls are available from the AppsWatch Base. © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

APPSWATCH COMPONENTS

1. AppsWatch: the Base from which you monitor and control tests and gather results

2. ScenarioStation: the robot that executes and runs tests configured in the Base

3. ScenarioBuilder: the tool that creates the exact scenarios that real users perform

BEFORE YOU INSTALL

You have options when installing AppsWatch. It is a flexible solution that can be installed in a number of ways. Please review the following before proceeding with your installation:

Method 1: Install the three components on one machine. If you select this method, make a note to install ScenarioStation in “Dedicatedmode to ensure that the station locks/unlocks when scenarios play/finish playing.

Method 2: Install AppsWatch and ScenarioBuilder on one machine and ScenarioStation on another. If you select this method, the two machines must have identical specs (OS, default browser, color depth, etc.). Ideally, this method is used on machines that are clones of each other.

Method 3: Install AppsWatch on one machine and ScenarioBuilder and ScenarioStation on another. This method is the preferred multi-machine configuration as it ensures that Scenarios are created on the desktop from which they will be played back.

Generally, it is preferable to install ScenarioStation on a PC rather than a server.

AppsWatch components can be installed on either Physical or Virtual machine(s).

For your first test, we recommend that you install the three AppsWatch components on one Microsoft Windows PC.

APPSWATCH INSTALLATION

Start by downloading the AppsWatch installation package from the Product Downloads page on the NRG Global website. Save the appswatch_suite_setup.zip file to your Windows PC and extract the contents of the file to a new folder. You will find a separate folder for AppsWatch, ScenarioStation and ScenarioBuilder. Within each folder is a setup file for its respective component.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

1. INSTALL APPSWATCH BASE

Run the setup.exe file in the AppsWatch folder.

BASE Run the setup.exe file in the AppsWatch folder. Click “Next” to advance to the “End

Click “Next” to advance to the “End User License Agreement” (EULA). (Note: If upgrading from an older version of AppsWatch, a window will open indicating that the “AppsWatch Installer has detected an older version (x.x.x.x) of AppsWatch installed on your system.” Choose “Upgrade” to proceed.)

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Review the terms of the EULA and click “I Agree” to continue. ©

Review the terms of the EULA and click “I Agree” to continue.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Select the destination folder for the AppsWatch program installation. Click “Next” to accept

Select the destination folder for the AppsWatch program installation. Click “Next” to accept the default location or “Browse” to an alternate location, then click “Next.”

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch The AppsWatch Base can be opened in a web browser. The “Web Server

The AppsWatch Base can be opened in a web browser. The “Web Server Port” setting determines the port through which AppsWatch’s web services are accessible.

Choose the default unless it is used by another application. You can check if a port is open in your network by issuing the telnet* command. If the port is open, you will see a blank screen after issuing the following command:

telnet [ipaddress][port]

where:

[ipaddress] is the IP address of the server to which you are trying to connect

[port] is the port number you are checking

If the port is open, you will see a blank screen, indicating that the port is open and available for AppsWatch.

* In Windows Vista and Windows 7 you may need to enable telnet first.

Enter port setting and click “Next” to initiate the AppsWatch installation process.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Complete the AppsWatch SMTP Configuration screen.* Enter the email address that you want

Complete the AppsWatch SMTP Configuration screen.*

Enter the email address that you want email alerts sent to.

Enter the address of your SMTP server.

Enter the “from” email address – this is the address from which email alerts will be sent.

Click “Install” to initiate the installation process.

*The SMTP configuration is required. Enter data into these fields to the best of your knowledge. If necessary, you may edit SMTP Server Configuration after AppsWatch is installed.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Click “Finish” to complete the AppsWatch installation. © 2012 NRG Global. All rights
User Guide: AppsWatch Click “Finish” to complete the AppsWatch installation. © 2012 NRG Global. All rights

Click “Finish” to complete the AppsWatch installation.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

2. INSTALL SCENARIOSTATION

Run the setup.exe file in the ScenarioStation folder.

Run the setup.exe file in the ScenarioStation folder. Click “Next” to advance to the “End User

Click “Next” to advance to the “End User License Agreement” (EULA). (Note: If upgrading from an older version of ScenarioStation, a window will open indicating that “ScenarioStation version x.x.x.x is already installed on this environment. This installer currently doesn’t support upgrades, if you wish to continue, please uninstall the old version first and try again.” Click “OK” to close this window.)

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Review the terms of the EULA and click “I Agree” to continue. ©

Review the terms of the EULA and click “I Agree” to continue.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Select the destination folder for the ScenarioStation program installation. Click “Next” to

Select the destination folder for the ScenarioStation program installation. Click “Next” to accept the default location or “Browse” to an alternate location, then click “Next.”

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Select “Standard” or “Dedicated” mode.* *If ScenarioStation is i nstalled in “Dedicated”

Select “Standard” or “Dedicated” mode.*

*If ScenarioStation is installed in “Dedicated” mode, it can be switched to and from “Standard” mode after installation; however, if installed in “Standard” mode, switching to “Dedicated” mode requires an uninstall and a reinstall of the program.

Click “Next”.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Enter the following ScenarioStation parameters: AppsWatch Base Hostname / IP – the name

Enter the following ScenarioStation parameters:

AppsWatch Base Hostname / IP the name or IP address of the server hosting the AppsWatch Base.

AppsWatch Base Port – this is the port that was assigned to the AppsWatch “Web Server Port” in the AppsWatch installation.

ScenarioStation Port * the port through which the ScenarioStation listens to the Base.

ScenarioStation Location description field to help identify ScenarioStation

Check the “AppsWatch Base uses a secure web interface (SSL)” box if your web server uses the SSL protocol.

* Choose the default unless it is used by another application. You can check if a port is open in your network by issuing the telnet command.

Click “Install” to initiate the ScenarioStation installation process.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Click “OK” to close “ScenarioStation successfully registered with AppsWatch Base” window. ©
User Guide: AppsWatch Click “OK” to close “ScenarioStation successfully registered with AppsWatch Base” window. ©

Click “OK” to close “ScenarioStation successfully registered with AppsWatch Base” window.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Click “Finish” to complete the Scenario Station installation. © 2012 NRG Global. All

Click “Finish” to complete the ScenarioStation installation.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

3. INSTALL SCENARIOBUILDER

Run the setup.exe file in the ScenarioBuilder folder.

Run the setup.exe file in the ScenarioBuilder folder. Click “Next” to advance to the “End User

Click “Next” to advance to the “End User License Agreement” (EULA). (Note: If upgrading from an older version of ScenarioBuilder, a window will open indicating that “ScenarioBuilder version x.x is already installed on this environment. This installer currently doesn’t support upgrades, if you wish to continue, please uninstall the old version first and try again.” Click “OK” to close this window.)

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Review the terms of the EULA and click “I Agree” to co ntinue.

Review the terms of the EULA and click “I Agree” to continue.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Select the destination folder for the ScenarioBuilder program installation. Click “Next” to

Select the destination folder for the ScenarioBuilder program installation. Click “Next” to accept the default location or “Browse” to an alternate location, then click “Next.”

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Enter the IP address of the server hosting the AppsWatch Base in the

Enter the IP address of the server hosting the AppsWatch Base in the “Base Hostname / IP” field.

Enter the “Base Port” address – use the same port that was assigned to the AppsWatch “Web Server Port” in the AppsWatch installation.

Check the “Base uses a secure web interface (SSL)” box if your web server uses the SSL protocol.

Click “Install” to initiate the installation process.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

User Guide: AppsWatch Click “Finish” to complete the ScenarioBuilder installation. © 2012 NRG Global. All rights

Click “Finish” to complete the ScenarioBuilder installation.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

END USER LICENSE AGREEMENT

IMPORTANT -- PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User license Agreement ("EULA") is a contract between (a) you (either an individual or the entity you represent) and (b) NRG Global, Inc. ("NRG GLOBAL") that governs your use of the software product (“Software”).

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT ACCEPT THIS EULA, YOU MUST DESTROY ALL COPIES OF THE SOFTWARE AND ACCOMPANYING DOCUMENTATION WITHIN 1 DAY OF PURCHASE FOR A REFUND FROM NRG GLOBAL.

1. THIRD PARTY SOFTWARE. The Software may include, in addition to NRG GLOBAL proprietary software

(“NRG GLOBAL Software”), software under licenses from third parties (“Third Party Software” and “Third Party License”). Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License. Generally, the Third Party License is located in a file such as license.txt or read.me file;

you should contact NRG GLOBAL support if you cannot find any Third Party License.

2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and conditions of

this EULA: a. Use. NRG GLOBAL grants you a license to Use one copy of the NRG GLOBAL Software. "Use" means installing, copying, storing, loading, executing, displaying, or otherwise using the NRG GLOBAL Software. You may not modify the NRG GLOBAL Software or disable any licensing or control feature of the NRG GLOBAL Software. Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the NRG GLOBAL Software for Use. You do not have the right to distribute the NRG GLOBAL Software. b. Copying. You may copy the NRG GLOBAL software for back-up and archival purposes, provided any copy contains all the original software’s proprietary notices.

3. UPGRADES. To Use NRG GLOBAL Software provided by NRG GLOBAL as an upgrade, update, or

supplement (collectively “Upgrade”), you must first be licensed for the original NRG GLOBAL Software identified by NRG GLOBAL as eligible for the Upgrade. To the extent the Upgrade supersedes the original NRG GLOBAL Software, you may no longer use such NRG GLOBAL Software. This EULA applies to each Upgrade unless NRG GLOBAL provides other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will prevail.

4. TRANSFER. a. Third Party Transfer. The initial end user of the NRG GLOBAL Software may make a one-

time transfer of the NRG GLOBAL Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not

be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA. Upon transfer of the NRG GLOBAL Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the NRG GLOBAL Software or Use the NRG GLOBAL Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the NRG GLOBAL Software except as expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All ownership and intellectual property rights in the Software and User

Documentation are owned by NRG GLOBAL and/or its suppliers and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

notice, or proprietary restriction from the Software.

6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the

NRG Global Software, except and only to the extent that the right to do so is allowed under applicable law.

7. CONSENT TO USE OF DATA. NRG Global and its affiliates may collect and use technical information you

provide in relation to (i) your Use of the Software or the NRG GLOBAL Product, or (ii) the provision of support

services related to the Software or the NRG GLOBAL Product. All such information will be subject to NRG GLOBAL’s privacy policy. NRG GLOBAL will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services.

8. LIMITATION OF LIABILITY. Under no circumstances shall NRG GLOBAL or its suppliers or resellers be

liable to licensee or any other person for any special, incidental, indirect, or consequential damages, including

damages for loss of goodwill, lost profits, work stoppage, business interruption, personal injury, computer failure, loss of privacy, or any and all commercial damages or losses, even if NRG GLOBAL or any supplier has been advised of the possibility of such damages. Further, in no event shall NRG GLOBAL’s liability under any provision of this agreement exceed the license fee paid to NRG GLOBAL. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

9. U.S. GOVERNMENT RESTRICTED RIGHTS AND COMPLIANCE WITH EXPORT LAWS. This software is

provided with RESTRICTED RIGHTS. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software clause of DFARS 252.227-7013 or subparagraphs (c)(i) and (2) of the Commercial Computer Software- Restricted Rights at 48 CFR 52.227-19, as applicable. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Software, or (ii) restricting the Use of the Software.

10. RESERVATION OF RIGHTS. NRG Global and its suppliers reserve all rights not expressly granted to you in this EULA.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

TERMINOLOGY

The following terms are commonly used in AppsWatch and are discussed in detail throughout this guide:

AppsWatch Base: The central console from which tests are organized, managed and monitored.

ScenarioStation: The station simulating real-user interactions against the application under test with a specified frequency.

ScenarioBuilder: The tool used to create real life Scenarios replicating the actions of users.

Dashboard: A user-defined overview representing the performance of metrics organized into logical groups called Services.

Monitor: A User-defined metric which measures response times for Systems, SNMP, Nodes, Applications, Tasks, Logs, or Custom Metrics. Frequency and Profile are controlled by the associated Group.

Service: A logical, user-defined grouping of metrics comprised of Monitors and/or other Services. Alerts can be set on any level of Service or metric

.

Group: A collection of Monitors that share the following characteristics: frequency, connect time-out, and

Profile.

Profile (aka Monitoring Window Profile): The property of a Group which establishes the monitoring schedule (e.g. 24/7, Weekdays, Business Hours, etc.).

System: A computer defined primarily by its address and operating system (e.g. Windows, Linux, or Solaris). Attributes of a System are connection method, login, password, Profile and description. Within a System are various metrics (CPU, Memory, disk IO, etc.).

SNMP: Any Simple Network Management Protocol enabled device in your network can be monitored with AppsWatch. Such devices include routers, switches, servers, workstations, printers, modem racks and more. Attributes include device status, hardware environment (power supply, processor temperature, fan, etc.) packets sent/received, uptimes, traffic errors, and more.

Nodes: AppsWatch can track availability and response times of Nodes such as servers, routers, switches, and other vital network components as well as any TCP connect-based Application by opening ports and performing pings.

Application: AppsWatch monitors any software Application from the end-user perspective.

Tasks: AppsWatch monitors availability and response time of your Applications from the application layer perspective by executing user defined Tasks.

Logs: AppsWatch monitors logs from system, databases, applications and syslog.

© 2012 NRG Global. All rights reserved.

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Event: An incident that registers with AppsWatch when a Service or Monitor reports a result that exceeds specific user-defined conditions such as threshold and duration.

Reaction: A response triggered by an Event. Reactions include Email, Restart, SNMP Trap, or custom responses.

Alert: A message shown on the Active Alerts page, and separate from Reactions or other messages. Alerts are attached to Events and include the user-defined Alert Message as well as a severity or type (Down, Error, Warning, or Information).

CREATE A SCENARIO USING SCENARIO BUILDER

Before launching AppsWatch, create a Scenario with ScenarioBuilder. AppsWatch uses Scenarios for Application Monitors. The following Scenario will launch the Notepad application, type a message, and then close the application.

1. Open ScenarioBuilder and click “New Scenario”.

application. 1. Open ScenarioBuilder and click “New Scenario” . © 2012 NRG Global. All rights reserved.

© 2012 NRG Global. All rights reserved.

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2. In the “Scenario Name” field enter Notepad_Test; choose “Blank” from the “How would you like to begin your

Scenario” section; click “OK”.

like to begin your Scenario” section; click “OK”. 3. Double click on Begin Transaction (under Application)

3. Double click on Begin Transaction (under Application) in the left pane to add it to your Scenario. In the right

Properties pane, enter the Transaction name: LaunchNotepad.

right Properties pane, enter the Transaction name: LaunchNotepad . © 2012 NRG Global. All rights reserved.

© 2012 NRG Global. All rights reserved.

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4. Double click on Start Application (under Application) in the left pane to add it to the Scenario. In the right

Properties pane, type the application to be launched: notepad.exe

Note: Don’t forget to include the .exe extension

Note: Don’t forget to include the .exe extension 5. Double click on Window Actions (under Window).

5. Double click on Window Actions (under Window). In the right properties pane, configure the Window Action

Name. Use the pull-down menu to select Wait Window. Enter the Window Name: Untitled Notepad; enter

the Window Class Name: Notepad.

Untitled – Notepad ; enter the Window Class Name: Notepad. © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

6. Double click on Window Actions again. In the right properties pane, configure the Window Action Name.

Use the pull-down menu to select Maximize Window. Enter the Window Name: Untitled Notepad; enter the Window Class Name: Notepad.

– Notepad ; enter the Window Class Name: Notepad. 7. Double click on End Transaction (under

7. Double click on End Transaction (under Application) in the left pane to add it to your scenario. In the right

Properties pane, use the pull-down menu in Transaction Name to select the transaction to end:

LaunchNotepad. This means that the test will record the amount of time for all the steps that occurred between Begin Transaction and End Transaction. In this case, the test will give a measurement of the total time taken to launch notepad and maximize the window.

of the total time taken to launch notepad and maximize the window. © 2012 NRG Global.

© 2012 NRG Global. All rights reserved.

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8. Double click on Type Text (under Keyboard). In the right properties pane, click on the Text field to open the

text window. Enter your desired text to be typed (i.e. Hello World) and click OK.

desired text to be typed (i.e. Hello World ) and click OK. 9. Double click on

9. Double click on Close Application (under Application). In the right Properties pane, type the application to be

closed: notepad.exe. Check the Use Task Kill property to bypass the Notepad “Save” pop-up.

Here’s the final scenario:

Notepad “Save” pop -up. Here’s the final scenario: SEND SCENARIO TO THE APPSWATCH BASE In the

SEND SCENARIO TO THE APPSWATCH BASE

In the “File” menu, click the “Send Scenario to Controller” option. You will see a dialog box indicating “Send successfulupon completion.

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

LAUNCH APPSWATCH

AppsWatch can be launched either by double-clicking the desktop shortcut;

launched either by double-clicking the desktop shortcut; Or by entering the hostname or ip address followed

Or by entering the hostname or ip address followed by the webserver port into the address bar of a browser;

by the webserver port into the address bar of a browser; Enter “User Name” and “Password”

Enter “User Name” and “Password” and click “Log In” button (“admin” is default User Name and Password);

button ( “admin” is default User Name and Password); The AppsWatch Base opens to the default

The AppsWatch Base opens to the default view;

Name and Password); The AppsWatch Base opens to the default view; © 2012 NRG Global. All

© 2012 NRG Global. All rights reserved.

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User Guide: AppsWatch

APPSWATCH BASE - DEFAULT VIEW

In the AppsWatch Base default view, you’ll see the “Menu Bar” across the top of the page, the “Metrics Tree” pane on the left side, and the “Active Tabs” window in the middle of the page. The “Active Tabs” window shows the “Dashboard Statusof the last viewed dashboard. This “Dashboard Status” tab remains open throughout your session. Subsequent pages viewed during your session will open in new tabs.

To view the status of a different Dashboard, in the “Metrics Tree” pane, click the “Dashboards” tab;

the “Metrics Tree” pane, click the “Dashboards” tab; In the drop-down box, select the Dashboard you

In the drop-down box, select the Dashboard you wish to view;

In the drop-down box, select the Dashboard you wish to view; The selected Dashboard will populate

The selected Dashboard will populate the “Dashboard Status” tab in the “Active Tabs” window:

the “Dashboard Status” tab in the “Active Tabs” window : © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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SCENARIOSTATIONS

Upon installation, a ScenarioStation will “register” itself with the AppsWatch Base. To view currently registered ScenarioStations, from the “Application Monitors” menu, click “Manage ScenarioStations”;

Monitors” menu, click “ Manage ScenarioStations”; The “ScenarioStations” page opens in a new tab; MANAGE

The “ScenarioStations” page opens in a new tab;

The “ScenarioStations” page opens in a new tab; MANAGE SCENARIOSTATIONS In the “Actions” field next to

MANAGE SCENARIOSTATIONS

In the “Actions” field next to each ScenarioStation, there are seven icons:

Delete the ScenarioStationfield next to each ScenarioStation, there are seven icons: Edit the properties of the ScenarioStation Synchronize

Edit the properties of the ScenarioStationthere are seven icons: Delete the ScenarioStation Synchronize the ScenarioStation with the Base Send Scenario

Synchronize the ScenarioStation with the BaseScenarioStation Edit the properties of the ScenarioStation Send Scenario to ScenarioStation (use when ScenarioStation

Send Scenario to ScenarioStation (use when ScenarioStation is added after Scenarios have been sent from ScenarioBuilder to AppsWatch Base).Synchronize the ScenarioStation with the Base Check ScenarioStation for access from the Base Reboot

Check ScenarioStation for access from the Basehave been sent from ScenarioBuilder to AppsWatch Base). Reboot computer hosting ScenarioStation Pause (suspend all

Reboot computer hosting ScenarioStationBase). Check ScenarioStation for access from the Base Pause (suspend all monitoring on) ScenarioStation ADD NEW

Pause (suspend all monitoring on) ScenarioStationaccess from the Base Reboot computer hosting ScenarioStation ADD NEW SCENARIOSTATION From the “Application Monitors”

ADD NEW SCENARIOSTATION

From the “Application Monitors” menu, click on “Scenario Stations”;

© 2012 NRG Global. All rights reserved.

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Click on The “Station Form” opens; User Guide: AppsWatch at the bottom of the “Scenario

Click on

Click on The “Station Form” opens; User Guide: AppsWatch at the bottom of the “Scenario Station”

The “Station Form” opens;

User Guide: AppsWatch

at the bottom of the “Scenario Station” tab;

AppsWatch at the bottom of the “Scenario Station” tab ; Station Name : Specify a name

Station Name: Specify a name for this station

Comm. Mode: The Base can handle a mix of policies and will communicate with each Station according to the Station’s policy. Select the communication mode which applies to this station:

Base <- >Station = two-way, no restrictions, communication between Base and Station is open. In this mode, the Station's Web Server port (8000 by default) must be reachable by AppsWatch Base (apply firewall exceptions where necessary.

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Base -> Station = one-way, Base to Station only. The Station cannot reach the Base therefore all communications are initiated by the Base (i.e. Station is located in a branch that does not have access to AppsWatch Base). Station's Web Server port (8000 by default) must be reachable by AppsWatch Base (apply firewall exceptions where necessary). The Base will deliver instructions to, and collect results from the Station.

Station -> Base = one-way, Station to Base only. The Base cannot reach the Station therefore all communications are initiated by the Station (i.e. ScenarioStation is installed on customer’s site, the Base may not have access to the Station). Web Server port (8888 by default) must be reachable from the Station, and must allow incoming connections from external hosts (apply firewall exceptions where necessary). ScenarioStation will fetch instructions from the Base and deliver results to the Base.

Hostname / IP Address: Specify either the hostname or IP address of the computer hosting the Station.

Port: The port through which the ScenarioStation will listen to the Base. Choose the default unless it is used by another application. You can check if a port is open in your network by issuing the telnet command.

Location: Optional description field to help identify this ScenarioStation.

Time Offset: Specify the time difference between the Station and the Base. For example, if the ScenarioStation is located in a time zone 3 hours ahead of the Base’s time zone, enter “3” here. If no difference in time zones, leave this at “0”.

Description: Optional description field to further identify this ScenarioStation.

Complete the “Station Form” and “Submit”. You will see the Station listed in the ScenarioStations page on the AppsWatch Base:

listed in the ScenarioStations page on the AppsWatch Base: ADDING MULTIPLE SCENARIO STATIONS You can easily

ADDING MULTIPLE SCENARIO STATIONS

You can easily add multiple ScenarioStations depending upon the license you have for AppsWatch. Simply

follow the steps outlined above. After installing, use the “Send Scenarios”

the newly installed ScenarioStation. A dialog box will open. Choose the Scenario from the dropdown list then click “Send”;

the Scenario from the dropdown list then click “Send” ; icon to distribute Scenarios to ©

icon to distribute Scenarios to

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User Guide: AppsWatch A message pops up stating “Scenario successfully queued for sending” ; Click “OK”

A message pops up stating “Scenario successfully queued for sending”;

up stating “Scenario successfully queued for sending” ; Click “OK” to complete the sending of the

Click “OK” to complete the sending of the Scenario.

© 2012 NRG Global. All rights reserved.

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MONITORS

Monitors are the mechanisms through which response times and metrics are measured. In AppsWatch, there are two general Monitor types:

Application Monitor: Tracks the availability and measures response time of any application from the user's perspective. ScenarioStations are used to create and play back Scenarios from specific locations. All data from ScenarioStations is sent to the AppsWatch Base where Alerts are managed, reports are viewed, and this information is integrated with the other Monitors.

Backend Monitor: Tracks the metrics related to the networks, servers, systems and resources supporting your applications. There are several categories of Backend Monitor in AppsWatch:

Systems: These monitors are for OS performance, specifically, CPU, memory, disk, file systems, processes, and services.

Tasks: AppsWatch will monitor availability and response time of your applications from the application layer perspective by executing user defined tasks at specified intervals. Task types include: Database, FTP, Web Server, Advanced Web Server, DNS server, Mail Server, LDAP server, Active Directory server, Network File Copy, and Custom tests.

Logs: Monitors logs from Systems, Databases, Applications and Syslogs. With its simple user interface, you can easily manage different log files of several applications and Operating Systems. Once you specify the log events that are important to you, Logs agent will scan the log files and will alert you about those key events.

SNMP: Monitors SNMP enabled devices or servers in your network. The purpose is to collect data on such things as device status, hardware environment (power supply, processor temperature, fan, etc.) packets sent/received, uptimes, traffic errors, and many others.

Nodes: Monitors availability/response time of servers, routers, switches, and other vital network components as well as any TCP connect based applications. Opens application ports and performs pings, gives availability and response time results.

Custom Metrics

APPLICATION MONITORS

This guide uses the Application Monitor to explain much of the ancillary functionality of AppsWatch (Alerts, Reactions, Reports, etc.). Please note that this functionality applies to Backend Monitors as well. Backend Monitors are explained in detail later in this document.

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ADD NEW APPLICATION MONITOR

From the “Application Monitors” menu, select “Add New Application”;

Monitors” menu, select “Add New Application”; The “New Application” page opens in a new tab; Group

The “New Application” page opens in a new tab;

The “New Application” page opens in a new tab; Group : Select a Group from the

Group: Select a Group from the drop-down list to establish the frequency how often the Scenario is executed

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User Guide: AppsWatch

(i.e. Every 5 minutes), and the profile monitoring schedule (i.e. 24/7) associated with the Monitor.

Scenario Alias: Specify an Alias (name) for this Monitor

ScenarioStation: Select the ScenarioStation where this Scenario will be played.

Scenario: Select the Scenario which will be played.

Host/Server: Optional field used for advanced monitoring of System Outages

Events: Events trigger Alerts and Reactions when their conditions are met. complete the following parameters. Click here for more about Events.

To add an Event to your Monitor,

Type: Choose one of the following Alert types to be associated with this Event (ranked from least to most severe): Informational; Warning; Error; Down

Event: Select an Event from the drop down box. If the desired Event is not listed, you will have to Add New Event.

Profile: Select a Monitoring Window Profile from the drop down list. This determines the window during which Events will register (i.e. Business Hours). If the desired Profile is not listed, you will have to Add Monitoring Window Profile.

Reaction 1 & Reaction 2: Select up to two Reactions to be triggered by this Event (i.e. Email me). If the desired Reaction is not listed, you will have to Add New Reaction.

Description: Optional description field to further identify this Application Monitor

Complete the “New Monitor” parameters and “Submit”.

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Example “New Monitor” shown below. In this example, Notepad will run every 5 minutes on the ScenarioStation called Scenario Station in LA. A warning Alert and an email Reaction will be triggered if the Scenario’s response time exceeds two minutes:

be triggered if the Scenario’s response time exceeds two minutes: © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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CHECK APPLICATION MONITOR STATUS

In the “Metrics Tree” pane on the left side of the AppsWatch Base, click the Monitorstab;

of the AppsWatch Base, click the “ Monitors ” tab; Select “Applications” from the drop down

Select “Applications” from the drop down box to filter out all except the Application Monitors;

down box to filter out all except the Application Monitors; Click the Monitor to open its

Click the Monitor to open its Stats” page in a new tab;

the Monitor to open its “ Stats ” page in a new tab; Note: The color

Note: The color of the icon

Stats ” page in a new tab; Note: The color of the icon next to the

next to the Monitor indicates the status of the Monitor based on its last check:

Monitor indicates the status of the Monitor based on its last check: © 2012 NRG Global.

© 2012 NRG Global. All rights reserved.

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In the following example, the “Notepad” Scenario status is shown:

In the following example, the “Notepad” Scenario status is shown: © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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To create a graph for a specific period, enter Start and End dates and times into the fields located above the graph;

dates and times into the fields located above the graph; Click the “Reset” icon to update

Click the “Reset” icon to update the graph per your selections:

“Reset” icon to update the graph per your selections: Use the scroll arrows to step through

Use the scroll arrows to step through and graph different time periods;

arrows to step through and graph different time periods; Export the current graph data to CSV

Export the current graph data to CSV file;

different time periods; Export the current graph data to CSV file; © 2012 NRG Global. All

© 2012 NRG Global. All rights reserved.

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Use the zoom icon to change the graph’s time increment from minutes, to hours, to days, to months;

graph’s time increment from minutes, to hours, to days, to months; © 2012 NRG Global. All

© 2012 NRG Global. All rights reserved.

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Change the graph style;

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Change the graph style; User Guide: AppsWatch © 2012 NRG Global. All rights reserved. Page 47

© 2012 NRG Global. All rights reserved.

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To include Transactions in the graph, click the icon;

To include Transactions in the graph, click the icon; Click on any failure point on the

Click on any failure point on the graph to open a screenshot of the failure;

any failure point on the graph to open a screenshot of the failure; © 2012 NRG

© 2012 NRG Global. All rights reserved.

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Screenshot opens in a new browser window, displaying the screen that was open at the time of the failure:

the screen that was open at the time of the failure: EDIT APPLICATION MONITOR In the

EDIT APPLICATION MONITOR

In the “Monitors” tab of the “Metrics Tree” pane, select “Applications;

tab of the “Metrics Tree” pane, select “Applications; The “Metrics Tree” pane displays all available

The “Metrics Tree” pane displays all available Groups>Application Monitors>Transactions. Expand the tree to drill down through the levels;

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User Guide: AppsWatch Edit a Monitor by either of the following methods: a) right click the

Edit a Monitor by either of the following methods:

a) right click the Monitor to open the shortcut menu”; click “Edit”

click the Monitor to open the shortcut menu ”; click “Edit” Or: © 2012 NRG Global.

Or:

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b) left click the Monitor to highlight it; click “Edit Monitor” from the “Application Monitors” menu;

Monitor” from the “Application Monitors” menu; The Monitor’s “Properties” page opens in a new tab.

The Monitor’s “Properties” page opens in a new tab. Modify the properties as required and click “Submit” to save the changes.

DELETE APPLICATION MONITOR

In the “Monitors” tab of the “Metrics Tree” pane, select “Applications;

tab of the “Metrics Tree” pane, select “Applications; Delete a Monitor by either of the following

Delete a Monitor by either of the following methods:

a) right click the Monitor to open the shortcut menu”; click “Delete”

click the Monitor to open the shortcut menu”; click “Delete” © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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Or:

User Guide: AppsWatch

b) left click the Monitor to highlight it; click “Delete Selected Monitor” from the “Application Monitors” menu;

Monitor” from the “Application Monitors” menu; “Confirm” window pops up ; Click “Yes” to complete

“Confirm” window pops up;

Monitors” menu; “Confirm” window pops up ; Click “Yes” to complete the deletion of the Monitor.

Click “Yes” to complete the deletion of the Monitor.

PAUSE/RESUME APPLICATION MONITOR

Pausing an Application Monitor suspends the playback of its Scenario until the Monitor is resumed.

PAUSE AN APPLICATION MONITOR

In the “Monitors” tab of the “Metrics Tree” pane, select “Applications;

tab of the “Metrics Tree” pane, select “Applications; © 2012 NRG Global. All rights reserved. Page

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Pause a Monitor by either of the following methods:

a) right click the Monitor to open the shortcut menu”; click “Pause Monitoring”

to open the shortcut menu”; click “Pause Monitoring” Or: b) left click the Monitor to highlight

Or:

b) left click the Monitor to highlight it; click “Pause/Resume Monitors” from the “Application Monitors” menu;

Monitors ” from the “Application Monitors” menu; “Success” window pops up; Click “OK”; Paused

“Success” window pops up; Click “OK”;

menu; “Success” window pops up; Click “OK”; Paused Monitors appear in the “Metrics Tree” pane

Paused Monitors appear in the “Metrics Tree” pane highlighted in blue, and in italics:

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User Guide: AppsWatch RESUME AN APPLICATION MONITOR Resume a Monitor by either of the following methods:

RESUME AN APPLICATION MONITOR

Resume a Monitor by either of the following methods:

Right click the Monitor to open the shortcut menu”; click “Resume Monitoring”;

open the shortcut menu”; click “Resume Monitoring” ; Or, left click the Monitor to highlight it;

Or, left click the Monitor to highlight it; click “Pause/Resume Monitors” from the “Application Monitors” menu;

Monitors” from the “Application Monitors” menu; “Success” window pops up; Click “OK”; © 2012 NRG

“Success” window pops up; Click “OK”;

Monitors” menu; “Success” window pops up; Click “OK”; © 2012 NRG Global. All rights reserved. Page

© 2012 NRG Global. All rights reserved.

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GROUPS

Groups establish the schedule (check Frequency and monitoring window Profile) for Monitors. There is no limit to the number of Groups that can be created, and multiple Monitors may share a Group. An administrator may assign a user as the owner of a Group and may specify the sharing privileges for a Group.

MANAGE GROUPS

Select “Groups List” from the “Groups” menu to open the Groups page in a new tab;

the “Groups” menu to open the Groups page in a new tab; The page displays a

The page displays a list of currently configured Groups including their Check Frequency, Profile and Description;

including their Check Frequency, Profile and Description; Sort and manage columns by clicking the arrow next

Sort and manage columns by clicking the arrow next to a column heading. By default all columns are shown, but you can uncheck any columns you don't want to see. You can also sort any column in Ascending or Descending order;.

can also sort any column in Ascending or Descending order;. Search for a specific Group by

Search for a specific Group by using the Search field at the bottom of the screen. Type a keyword in the

search box and then click

the screen. Type a keyword in the search box and then click to find the group
the screen. Type a keyword in the search box and then click to find the group

to find the group you're looking for, or click

to display all defined groups;

group you're looking for, or click to display all defined groups; © 2012 NRG Global. All

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PAUSE A GROUP

Pause a Group to suspend all Monitors affiliated with that Group (Paused Groups appear in italics);

with that Group (Paused Groups appear in italics ); Resume monitoring for a paused Group; DELETE

Resume monitoring for a paused Group;

appear in italics ); Resume monitoring for a paused Group; DELETE A GROUP Click the “Delete”

DELETE A GROUP

Click the “Delete” icon next to the Group you wish to delete;

the “Delete” icon next to the Group you wish to delete; If a Group is in

If a Group is in use it cannot be deleted;

wish to delete; If a Group is in use it cannot be deleted; EDIT A GROUP

EDIT A GROUP

To modify a Group’s properties (Group Name, Frequency, Profile and Description), click the “Edit” icon;

Frequency, Profile and Description) , click the “Edit” icon ; © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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ADD NEW GROUP

To add a new Group, select “Add New Group” from the “Groups” menu;

s elect “Add New Group” from the “Groups” menu ; or click the “Add New Group”

or click the “Add New Group” button at the bottom of the Groups page;

New Group” button at the bottom of the Groups page; The “Add New Group” page opens

The “Add New Group” page opens in a new tab;

page; The “Add New Group” page opens in a new tab; Group Name : Specify a

Group Name: Specify a name for this Group. Group names appear in drop lists when adding Monitors and other watch objects, so use a name that is descriptive and representative of the Group ( i.e. Check_10min).

Frequency: This value establishes how often, in minutes, the Monitors that belong to this group will run.

Profile: This determines the window during which monitoring occurs (e.g. Business Hours). Profiles can be used to prevent false Alerts and their subsequent Reactions. If the desired Profile is not listed, you will have to Add Monitoring Window Profile.

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Custom Profile*: Expand this section to utilize a template for a customized frequency schedule (not available for System Group). Note: a Custom Profile overrides the Frequency and Profile parameters above.

Description: Optional description field to help identify this Group.

Complete the “New Group” parameters and “Submit”.

Example “Group Form” shown below. This example shows the Check_5min Group which checks its associated Monitors every 5 minutes during business hours.

checks its associated Monitors every 5 minutes during business hours. © 2012 NRG Global. All rights

© 2012 NRG Global. All rights reserved.

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*Custom Profile parameters;

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*Custom Profile parameters; User Guide: AppsWatch © 2012 NRG Global. All rights reserved. Page 59

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SERVICES

A Service is a single Monitor or a logical combination of Monitors and/or other Services defined by the user. Services provide a visual overview of the performance status of their children based on their Service Policy. Services can be added to Dashboards for an intuitive representation of performance information.

DASHBOARD STATUS PAGE

The Dashboard Status page is the home page for AppsWatch. It displays the status of all Services within the selected Dashboard.

Note: AppsWatch automatically creates an “All Services” Dashboard and automatically links all new Services to it.

Dashboard and automatically links all new Services to it. ADD A SERVICE From the “Services” menu

ADD A SERVICE

From the “Services” menu*, select “Add new Service”;

the “Services” menu * , select “Add new Service”; * The “Services” menu is only visible

*The “Services” menu is only visible when the Dashboards Metrics Tree” pane located on the far left of the Base.

Metrics Tree” pane located on the far left of the Base. tab is selected in the

tab is selected in the

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The New Service Form opens;

User Guide: AppsWatch

The New Service Form opens; User Guide: AppsWatch Service Alias : Specify a meaningful name that

Service Alias: Specify a meaningful name that describes the purpose of your Service. For example, if this Service contains webservices metrics you might name it Webservices.

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Service Policy: Specify the rule that determines how the Service’s status is inherited from its children.* Choose “Highest Status” if you want your Service to reflect the most severe status of any of its children. Choose “Lowest Status” if you want your Service to reflect the least severe status of any of its children.

There are six status levels available in AppsWatch

children. There are six status levels available in AppsWatch *Status is defined in the Monitor’s Event

*Status is defined in the Monitor’s Event “Type” setting.

Example of how Service Policy works;

“Type” setting. Example of how Service Policy works; In the above example, the Service on the

In the above example, the Service on the left – “File_Server” - has three System Monitors attached. If the CPU on any of the three Monitors exceeds its Event threshold, the “File_Server” Service reports a Service Status of “Down” (red) because the Service Policy is set to Highest Status. An example where this might be used is if the three Monitors were on three virtual machines on one server. If the Disk usage reaches a critical stage it would impact all three virtual machines. The Service on the right – “DNS_Server” - has three Nodes Monitors attached. If one or two of the nodes goes down, the “DNS_Server” Service will report as “Up” (green) because the Service Policy is set to Lowest Status. The DNS servers rollover to the next available, so unless all three are down, this is not a critical issue, thus the Lowest Status setting.

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Background: You can add a background image to a Service to help you visualize what the Service is monitoring. The image is visible when drilling down from the Dashboard to the Service

Members: Link metrics to the Service by dragging from the left pane and dropping on the Service name in the right pane. The left pane contains all of the metrics (Application Monitors, Backend Monitors and Services) created by the administrator;

Backend Monitors and Services) created by the administrator; Filter list by choosing a metric type from

Filter list by choosing a metric type from the drop down box;

list by choosing a metric type from the drop down box; or enter keywords in filter

or enter keywords in filter field at the bottom of the left pane to view only desired metrics;

field at the bottom of the left pane to view only desired metrics; © 2012 NRG

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Create nested Services by clicking the “Add New Service” icon

nested Services by clicking the “Add New Service” icon Refresh the Members list by clicking the

Refresh the Members list by clicking the “Reload Service Tree” icon

Events: Events trigger Alerts and Reactions when their conditions are met. complete the following parameters. Click here for more about Events.

in the Members pane.

Click here for more about Events . in the Members pane. in the Members pane. To

in the Members pane.

To add an Event to your Monitor,

Type: Choose one of the following Alert types to be associated with this Event (ranked from least to most severe): Informational; Warning; Error; Down

Event: Select an Event from the drop down box. If the desired Event is not listed, you will have to Create a New Event.

Profile: Select a Monitoring Window Profile from the drop down list. This determines the window during which Events will register (i.e. Business Hours). If the desired Profile is not listed, you will have to Add Monitoring Window Profile.

Reaction 1 & Reaction 2*: Select up to two Reactions to be triggered by this Event (i.e. Email me). If the desired Reaction is not listed, you will have to Create a New Reaction. *These Reaction fields overwrite the Reactions specified within the Event’s properties.

Description: Optional description field to further identify this Application Monitor

Complete the “New Monitor” parameters and “Submit”.

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FAILURES AND ALERTS

ACTIVE ALERTS

Alerts are used in conjunction with Events and are manifested as user-defined messages displayed on the “Active Alerts” page;

messages displayed on the “Active Alerts” page; A status “Type” accompanies the Alert. Following are
messages displayed on the “Active Alerts” page; A status “Type” accompanies the Alert. Following are

A status “Type” accompanies the Alert. Following are the status types with their color codes:

Green: no alertFollowing are the status types with their color codes: Blue: information alert Yellow: warning alert Orange:

Blue: information alertare the status types with their color codes: Green: no alert Yellow: warning alert Orange: error

Yellow: warning alerttheir color codes: Green: no alert Blue: information alert Orange: error alert Red circle white arrow

Orange: error alertno alert Blue: information alert Yellow: warning alert Red circle white arrow icon: down alert Grey

Red circle white arrow icon: down alertinformation alert Yellow: warning alert Orange: error alert Grey with black question mark: not found alert

Grey with black question mark: not found alertOrange: error alert Red circle white arrow icon: down alert FAILURE SCREENSHOTS AppsWatch provides a gallery

FAILURE SCREENSHOTS

AppsWatch provides a gallery of screenshots showing images from actual desktops, captured at the time of failures. From the “Failures and Alerts” menu, select “Failure Screenshots”;

the “Failures and Alerts” menu, select “Failure Screenshots”; © 2012 NRG Global. All rights reserved. Page

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The “Failure Screenshots” page opens in a new tab;

The “Failure Screenshots” page opens in a new tab; Repeated failures are grouped together and counted.

Repeated failures are grouped together and counted. Scenario Transaction and Step along with a brief description of the failure are indicated in the left pane of the page, with an accompanying screenshot in the right pane.

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EVENTS

Events occur when the watch object (Monitor or Service) to which they are attached, returns a result that meets user-defined conditions (i.g. exceeds a threshold for a duration). Events trigger Alerts and Reactions.

MANAGE EVENTS

From the “Events” menu, select “Events List”;

EVENTS From the “Events” menu, select “Events List”; The “Event List” opens in a new tab;

The “Event List” opens in a new tab;

“Events List”; The “Event List” opens in a new tab; Search for a specific Event by

Search for a specific Event by using the Search field at the bottom of the screen. Type a keyword in the

search box and click

of the screen. Type a keyword in the search box and click to find the Events

to find the Events you're looking for;

box and click to find the Events you're looking for; Click to clear the search box

Click

and click to find the Events you're looking for; Click to clear the search box and

to clear the search box and return all Events.

Customize Event window columns by clicking the search arrow at the bottom of the Events screen;

by clicking the search arrow at the bottom of the Events screen; © 2012 NRG Global.

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Or by mousing over and clicking the arrow beside any of the column headings at the top of the Events screen, then choosing which columns to display. By default, all columns are shown, but you can uncheck any columns you don't want to see or check columns you do want to see. You may also sort any column in ascending or descending order.

may also sort any column in ascending or descending order. DELETE AN EVENT Click the “Delete”

DELETE AN EVENT

Click the “Delete”

or descending order. DELETE AN EVENT Click the “Delete” icon next to the Event; EDIT AN

icon next to the Event;

AN EVENT Click the “Delete” icon next to the Event; EDIT AN EVENT Click the “Edit”

EDIT AN EVENT

Click the “Edit”

icon next to the Event; EDIT AN EVENT Click the “Edit” icon next to the Event.

icon next to the Event. Event form opens;

ADD NEW EVENT

To add a new Event, select “Add New Event” from the “Events” menu;

select “Add New Event” from the “Events” menu; or click the “Add New Event” button at

or click the “Add New Event”

the “Events” menu; or click the “Add New Event” button at the bottom of the Events

button at the bottom of the Events page;

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The “Add New Event” form opens in a new tab;
The “Add New Event” form opens in a new tab;

Event Name: This name appears in drop lists when defining the events for a particular watch object.

Type: Specify whether this Event is for a Monitor or a Service.

Operator: The mathematical operator used to compare the retrieved value and the threshold (>, <, >=, <=, +, -, =)

Threshold: Thresholds have different units, depending on the monitoring test performed. For example, Nodes measures response time in seconds, while a Systems file test measures the size of the file in MB.

Duration: How many seconds the brokenthreshold state must persist before Reactions and Alerts are triggered. For example, 1 means the state must persist for 1 minute before the Event is triggered. Enter 0 for no duration (i.e. Event occurs immediately upon threshold being surpassed).

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Special note for Duration: Use the format d/f (d=duration; f=check frequency) to specify a check frequency other than the frequency of the Monitor to which this Event is attached. For example, 3/1means the state must persist for 3 minutes, and will be checked every 1 minute.

Reaction #1 and Reaction #2: You can have up to two Reactions per Event. Reaction types are Email, Restart, SNMP Trap or Custom Response

Alert message: This message will be shown on the Active Alerts page, and is separate from Reaction E-mail or other messages. The Alert Message field contains the data you specify. Include variables to create customized messages that include names and values specific to this Event. Select from the “Variabledrop down list to incorporate variables into your message. Use as many variables as you desire in the message.

Variable: The following variables are available for use in your message:

ObjectAlias: Object monitored or Service alias. For example, SQLServer_master

GroupName: Object group alias. It is only populated for Nodes and Tasks type monitors. You can find this field in the Node or Task Edit form.

SystemAlias: The name of the System. It is only populated for Systems and SNMP type monitors.

Threshold: Value defined in “Threshold” field of this form.

ValueWatched: The value result of the test.

Duration: Value defined in “Duration” field of this form.

AlertState: Value defined in the “Execute On” field of the Reactions form.

AlertType: Value defined in the Event “Type” field of the watch object.

StartDate: Event's start date and time.

ServiceChildren: Used for Services objects. Service Children and their statuses.

LogMessage: Used for Logs, it displays the Log Message.

Description: Optional text to describe the Event.

Severity (optional): Used in conjunction with “Default For” value to establish this Event as the default for a type of watch object (Monitor or Service). Next time you add that type of watch object, the “Event” section will be pre-populated with this Severity type.

Default For (optional): Used in conjunction with “Severity” value to establish this Event as the default for a type of watch object (Monitor or Service). Next time you add that type of watch object, the “Event” section will be pre-populated with this Event.

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Complete the “New Event Form” parameters and “Submit”.

APPLY AN EVENT

You can apply an Event to multiple metrics or Services at once by clicking the Apply Event” Window Opens;

at once by clicking the “ Apply Event” Window Opens; icon next to the Event. Select

icon next to the Event.

“ Apply Event” Window Opens; icon next to the Event. Select the type of metrics where

Select the type of metrics where the event will be applied.

Use the filter to see only specific metrics.

Select an Event Category (Down, Error, Warning, or Information).

Select a Monitoring Window Profile

Select the metrics or Groups to which the Event is being applied (mouse left click + ctrl to select multiple metrics or groups).

Click Applyto save your settings.

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REACTIONS

Reactions are applied to Events and are manifested either as Email, Restart, SNMP Trap or Custom Response (a script). Reactions are triggered when Event thresholds are exceeded. Up to two Reactions can be applied to each Event.

MANAGE REACTIONS

From the “Events” menu, select “Reactions List”;

From the “Events” menu, select “Reactions List”; The “Reactions” page opens in a new tab; Search

The “Reactions” page opens in a new tab;

List”; The “Reactions” page opens in a new tab; Search for a specific Reaction by using

Search for a specific Reaction by using the Search field at the bottom of the screen. Type a keyword in the

search box and click

of the screen. Type a keyword in the search box and click to find the Reactions

to find the Reactions you're looking for;

box and click to find the Reactions you're looking for; Click to clear the search box

Click

click to find the Reactions you're looking for; Click to clear the search box and return

to clear the search box and return all Reactions.

Customize Reaction window columns by clicking the search arrow at the bottom of the Reaction screen;

the search arrow at the bottom of the Reaction screen; Or by mousing over and clicking

Or by mousing over and clicking the arrow beside any of the column headings at the top of the Reactions screen, then choosing which columns to display. By default, all columns are shown, but you can uncheck any columns you don't want to see or check columns you do want to see. You may also sort any column in ascending or descending order.

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User Guide: AppsWatch DELETE A REACTION Click the “Delete” icon next to the Reaction; EDIT A

DELETE A REACTION

Click the “Delete”

Guide: AppsWatch DELETE A REACTION Click the “Delete” icon next to the Reaction; EDIT A REACTION

icon next to the Reaction;

A REACTION Click the “Delete” icon next to the Reaction; EDIT A REACTION Click the “Edit”

EDIT A REACTION

Click the “Edit”

next to the Reaction; EDIT A REACTION Click the “Edit” icon next to the Reaction. Reaction

icon next to the Reaction. Reaction form opens;

ADD NEW REACTION

To add a new Reaction, select “Add New Reaction” from the “Events” menu;

select “Add New Reaction” from the “Events” menu; or click the “Add New Reaction” The “Add

or click the “Add New Reaction”

the “Events” menu; or click the “Add New Reaction” The “Add New Reaction” form opens in

The “Add New Reaction” form opens in a new tab;

button at the bottom of the Reactions page;

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User Guide: AppsWatch Reaction Type: Select the type of Reaction to be triggered when the Event's

Reaction Type: Select the type of Reaction to be triggered when the Event's threshold is exceeded:

Email

Restart

SNMP Trap

Custom Reaction (a script)

Execute on: Select the circumstances under which the Reaction is executed:

Event Start and Event End: When the Event is triggered and when the problem is fixed. For example, if the web server goes down you will receive the reaction and when the web server comes back up you will receive the reaction.

Event Start Only: When the Event is triggered. For example, if the web server goes down.

Event End Only: When the problem is fixed. For example, if the web server comes back up.

Reaction Name: This is a unique name given to the Reaction

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Description: Enter a meaningful description of this reaction.

Variable: The following variables are available for use in Email, Restart and Custom Reactions:

ObjectAlias: Object monitored or Service alias. For example, SQLServer_master

GroupName: Object group alias. It is only populated for Nodes and Tasks type monitors. Value defined in the Node or Task form.

SystemAlias: The name of the System (Systems and SNMP monitors only).

Threshold: Value defined in Event form.

ValueWatched: The value result of the test.

Duration: Value defined in Event form.

AlertState: Value defined in the “Execute On” field of the Reactions form.

AlertType: Value defined in the Event “Type” field of the watch object.

StartDate: Event's start date and time.

LogMessage: Used for Logs, it displays the Log Message.

AlertMessage: Value defined in Events form.

AcknowledgedMessage: URL for acknowledging the Log message (Log monitors only)

AcknowledgeAll: URL for acknowledging all un-acknowledged messages for that particular Log monitor

(Log monitors only).

AcknowledgeAlert: URL for acknowledging the Alert via a regular PC.

AcknowledgeAlertPDA: URL for acknowledging the Alert via a PDA or other similar device. (Please

refer to PDA product documentation for details on this feature).

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Email Reactions:

User Guide: AppsWatch

Email Reactions: User Guide: AppsWatch Email Addresses : Enter addresses for desired email recipients. Separate multiple

Email Addresses: Enter addresses for desired email recipients. Separate multiple email addresses with commas.

Users: Select from the AppsWatch Users list to add their email address to this Reaction.

Subject: Type text into the subject field. This is the subject line of the Email to be sent. To insert one or more variables, select the variable from the drop down list on the right side of the Subject field. Do this for each variable you wish to add.

Body: Type the message that will appear in the body of this Email. Insert variables as desired by selecting the variable from the drop down list. Do this for each variable you wish to add.

Custom Reactions:

Do this for each variable you wish to add. Custom Reactions: Path and Arguments : Type

Path and Arguments: Type the commands to execute the script you would like to run. Select variables from the drop list. The selected program or script must be on the same machine where AppsWatch is installed.

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Restart Reaction:

User Guide: AppsWatch

Restart Reaction: User Guide: AppsWatch Restart What? : Select from the drop down list - Service,

Restart What?: Select from the drop down list - Service, Process, or Computer.

Host: Select the Service, Process or Computer host to restart.

Name: Leave blank if you would like this restart reaction to start, the same service/process/computer that triggered the event. Otherwise, enter the name of the Service/Process/Computer that you would like to restart. When restarting a process, provide full path to the process binary, if it is not in the environment path. note: The same option is only applicable, when this reaction is applied on a host/process/service being monitored by Systems.

SNMP Trap:

host/process/service being monitored by Systems. SNMP Trap: SNMP Host : Type the Host IP of the

SNMP Host: Type the Host IP of the machine that receives the trap. You need to have a trap receiver program on the receiver machine.

Port: Type the Port number. This is the port number the trap receiver uses (default is 126 when left blank).

Message: Type text in the message field. This is the text that the trap receiver will get when the threshold is exceeded. Insert one or more alert variables by selecting the variable from the drop down list on the right side of the message field.

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Complete the “New Reaction Form” parameters and “Submit”.

APPLY A REACTION TO AN EVENT

When adding or editing an Event, assign a Reaction to either Reaction#1 or Reaction#2.

have been defined will appear in the Reaction#1 and Reaction#2 drop lists on the Event form;

All Reactions that

and Reaction#2 drop lists on the Event form; All Reactions that © 2012 NRG Global. All

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REPORTS

AppsWatch offers a variety of reports covering the spectrum of statistical analyses necessary to monitor application performance. Reports can be viewed, created, saved and assigned by users with administrative rights.

CREATE REPORTS

From the “Reports” menu, select “Reports”;

From the “Reports” menu, select “Repo r ts”; The “Reports” page opens in a new tab;

The “Reports” page opens in a new tab;

select “Repo r ts”; The “Reports” page opens in a new tab; © 2012 NRG Global.

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MANAGEMENT REPORTS

Click the report you wish to run from the “Management Reports” section;

you wish to run from the “Management Reports” section; “ Report Form” pops up; Report Name

Report Form” pops up;

Reports” section; “ Report Form” pops up; Report Name : Enter a name for your report

Report Name: Enter a name for your report

Report Date: Run the report for today's data, yesterday's data, or choose a date.

Groups/Systems/Monitors/Services (For Daily/Monthly/Yearly Report only): Drag and drop the Groups, Systems, Monitors and Services you’d like to include in the report, from the left pane onto the “Selected Members” icon in the right pane. Don't drag anything if you want your report to include all Groups, Systems, Monitors and Services.

Dashboard (For SLA Report only): Select the Dashboard containing the Services on which you want to report

Click Runto view the report. Report will launch in a new tab under the name you specified. From this tab you may:

Print the report: Click the “PDF” button at the bottom right corner of the screen; : Click the “PDF” button at the bottom right corner of the screen;

Email the report: Click the “Email PDF” button at the bottom right corner of the screen; : Click the “Email PDF” button at the bottom right corner of the screen;

Export the report: Click the CSV button at the bottom right corner of the screen; : Click the CSV button at the bottom right corner of the screen;

Click Saveto save the report in My Reports.

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Click “Close” to cancel the report without saving.

TOP (N) REPORTS

Click the report you wish to run from the “Top(n) Reportssection;

you wish to run from the “ Top(n) Reports ” section; “Report Form” pops up; Report

“Report Form” pops up;

“ Top(n) Reports ” section; “Report Form” pops up; Report Name : Enter a name for

Report Name: Enter a name for your report

Top (n): Select how many values to include in your report (i.e. Top 25)

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Groups/Systems/Monitors/Services: Drag and drop the Groups, Systems, Monitors and Services you’d like to include in the report, from the left pane onto the “Selected Members” icon in the right pane. Don't drag anything if you want your report to include all Groups, Systems, Monitors and Services.

Metric (For Highest [METRIC] during last

only): Choose a metric on which to report from the drop down list.

Click Runto view the report. Report will launch in a new tab under the name you specified. From this tab you may:

Print the report: Click the “PDF” button at the bottom right corner of the screen; : Click the “PDF” button at the bottom right corner of the screen;

Email the report: Click the “Email PDF” button at the bottom right corner of the screen; : Click the “Email PDF” button at the bottom right corner of the screen;

Export the report: Click the CSV button at the bottom right corner of the screen; : Click the CSV button at the bottom right corner of the screen;

Click Saveto save the report in My Reports.

Click “Close” to cancel the report without saving.

RESPONSE TIME REPORTS

Click “Response Time Summary Report” from the “Response Time Reports” section;

Report” from the “ Respon se Time Reports” section; “Report Form” pops up; © 2012 NRG

“Report Form” pops up;

“ Respon se Time Reports” section; “Report Form” pops up; © 2012 NRG Global. All rights

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Report Name: Enter a name for the report

Report Date: Select a date or a date range for the report. Choose a pre-defined value from the drop down field. Pre-defined range values will automatically populate the “From” and “To” fields. Select “Choose” from the drop down list to manually input a range.

From: Starting point of the date range.

To: Ending point of the date range.

Groups/Systems/Monitors/Services: Drag and drop the Groups, Systems, Monitors and Services you’d like to include in the report, from the left pane onto the “Selected Members” icon in the right pane. Don't drag anything if you want your report to include all Groups, Systems, Monitors and Services.

Click Runto view the report. Report will launch in a new tab under the name you specified. From this tab you may:

Print the report: Click the “PDF” button at the bottom right corner of the screen; : Click the “PDF” button at the bottom right corner of the screen;

Email the report: Click the “Email PDF” button at the bottom right corner of the screen; : Click the “Email PDF” button at the bottom right corner of the screen;

Export the report: Click the CSV button at the bottom right corner of the screen; : Click the CSV button at the bottom right corner of the screen;

Click Saveto save the report in My Reports.

Click “Close” to cancel the report without saving.

ALERT REPORTS

Click the report you wish to run from the “Alert Reports” section;

you wish to run from the “Alert Reports” section; “Report Form” pops up; © 2012 NRG

“Report Form” pops up;

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User Guide: AppsWatch

User Guide: AppsWatch Report Name : Enter a name for the report Report Date : Select

Report Name: Enter a name for the report

Report Date: Select a date or a date range for the report. Choose a pre-defined value from the drop down field. Pre-defined range values will automatically populate the “From” and “To” fields. Select “Choose” from the drop down list to manually input a range.

From: Starting point of the date range.

To: Ending point of the date range.

Groups/Systems/Monitors/Services (For By Monitor only): Drag and drop the Groups, Systems, Monitors and Services you’d like to include in the report, from the left pane onto the “Selected Members” icon in the right pane. Don't drag anything if you want your report to include all Groups, Systems, Monitors and Services.

Dashboard (For By Dashboard only): Select the Dashboard containing the Services on which you want to report.

Click “Run” to view the report. Report will launch in a new tab under the name you specified. From this tab you may:

Print the report: Click the “PDF” button at the bottom right corner of the screen; : Click the “PDF” button at the bottom right corner of the screen;

Email the report: Click the “Email PDF” button at the bottom right corner of the screen; : Click the “Email PDF” button at the bottom right corner of the screen;

Export the report: Click the CSV button at the bottom right corner of the screen; : Click the CSV button at the bottom right corner of the screen;

Click “Save” to save the report in My Reports.

Click “Close” to cancel the report without saving.

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MY REPORTS

Saved reports are stored in “My Reports” and can be assigned to selected users.

ASSIGN REPORTS

From the “Reports” menu, select “Reports”;

REPORTS From the “Reports” menu, select “Reports”; The “My Reports” page opens in a new tab;

The “My Reports” page opens in a new tab;

“Reports”; The “My Reports” page opens in a new tab; Click the icon next to the

Click the

The “My Reports” page opens in a new tab; Click the icon next to the report

icon next to the report you wish to assign to other users;

icon next to the report you wish to assign to other users; “Assign” form pops up;

“Assign” form pops up;

wish to assign to other users; “Assign” form pops up; Click the user(s) to whom you

Click the user(s) to whom you want to assign the report (use ctrl + left mouse click to select multiple users);

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Note: Users are created and managed in the User Management section of the Setup Menu.

Click “Assign” to complete the assignment. Selected users will see assigned reports in their My Reports tab.

DELETE REPORTS

Click the

reports in their My Reports tab. DELETE REPORTS Click the icon next to the report you

icon next to the report you wish to delete;

Click the icon next to the report you wish to delete; SCHEDULE AUTOMATIC EMAIL REPORTS From

SCHEDULE AUTOMATIC EMAIL REPORTS

From the “Reports” menu, select “Schedule Email Reports”;

“ Reports ” menu, select “Schedule Email Reports”; “Schedule Email Reports ” page opens in a

“Schedule Email Reportspage opens in a new tab;

“Schedule Email Reports ” page opens in a new tab; The “ Schedule Email Reports ”

The Schedule Email Reportspage displays a table of the scheduled reports.

Add new Scheduled Report by clicking the

scheduled reports. Add new Scheduled Report by clicking the button at the bottom of the screen.

button at the bottom of the screen.

Search for a specific report by using the search field at the bottom of the screen. Type a keyword in the search

box and click

of the screen. Type a keyword in the search box and click to find the reports

to find the reports you're looking for;

the search box and click to find the reports you're looking for; © 2012 NRG Global.

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Click

Click User Guide: AppsWatch to clear the search box and return all reports. Customize Schedule Email

User Guide: AppsWatch

to clear the search box and return all reports.

Customize Schedule Email Reports window columns by clicking the search arrow at the bottom of the Schedule Email Reports screen;

arrow at the bottom of the Schedule Email Reports screen; Or by mousing over and clicking

Or by mousing over and clicking the arrow beside any of the column headings at the top of the Schedule Email Reports screen, then choosing which columns to display. By default, all columns are shown, but you can uncheck any columns you don't want to see or check columns you do want to see. You may also sort any column in ascending or descending order.

may also sort any column in ascending or descending order. DELETE A SCHEDULED REPORT To delete

DELETE A SCHEDULED REPORT

To delete a scheduled report, click the

A SCHEDULED REPORT To delete a scheduled report, click the icon next to the report; EDIT

icon next to the report;

a scheduled report, click the icon next to the report; EDIT A SCHEDULED REPORT To edit

EDIT A SCHEDULED REPORT

To edit a Scheduled Report, click the

A SCHEDULED REPORT To edit a Scheduled Report, click the icon next to the report. “Schedule

icon next to the report. “Schedule Report Form” opens;

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User Guide: AppsWatch Email Addresses : Enter the email addresses of the people receiving the scheduled

Email Addresses: Enter the email addresses of the people receiving the scheduled reports, separate the email addresses by commas.

Report: This dropdown is populated from the My Reports” tab. Select the report you need to schedule for sending.

Time: Enter the time that the email is to be sent.

Weekday: Enter the day of the week that the email is to be sent.

Day of Month: Enter the day of the month that the email is to be sent

Note: Optional text you enter to describe the scheduled report.

Complete the “Schedule Report Form” parameters and “Submit”.

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