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Second level 495 EXPRESS LANES

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ELECTED OFFICIAL BRIEFING

OCTOBER 16 AND 17, 2012

JENNIFER AUMENT AND ROB KERNS

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Todays Briefing Click to edit Master title style

What drivers should expect when the Click to edit Master text styles Express Lanes open Second level HowThird level Lanes will work Express

On-Road Experience Fourth level Tolling Fifth level E-ZPass Enforcement Customer Service

Actions travelers need to take today to be ready and to stay safe

Timing Click to edit Master title style

Click fall edit Master text styles Late to 2012 Second level Date to be announced approximately Third out 3 weeks level Fourth level Do not wait: travelers need to take action Fifth level right away so they are prepared

What to Expect Click to edit Master title style

Post-Opening Most significant change in more than 30 years Changing traffic patterns and routes New signage New traffic signals Driver error System error

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Pre-Opening Second level Sign covers coming Third level down Fourth level New arterial signals Fifth level uncovered, flashing Extensive law enforcement presence Opening after midnight on weekend

Be prepared, stay safe Click to edit Master title style

Click to edit Master text styles Step 1: Get an E-ZPass

Second level Order today to avoid rush, ensure delivery Sign Third October get 1 week free up in level
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Step 2: Visit 495ExpressLanes.com

Map route Familiarize with signage Make sure to use E-ZPass properly Understand pricing Learn important safety information

Extensive education Click to edit Master title style

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Advertising edit Master Click to Festivals & events Second level Employer outreach Third level Media outreach Fourth level Social media Fifth level Contests and incentives driving E-ZPass adoption Targeted special user groups, including HOV Continues through at least February 2013

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How Express Lanes will Work

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495 Express Lanes Click to edit Master title style

Click to edit Master High occupancy or toll (HOT)text styles

lanes

Four new lanes on the Virginia side Third level Beltway of the Capital
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Option for faster, more predictable Fifth level travel

New access points

Introduction of carpooling opportunities and reliable bus service on I-495

Express Lanes allow you to take control of your valuable time.

Keeping edit Master title style Click to Traffic Moving

Dynamic edit Master text Click totoll rates adjust to styles

keep lanes free flowing

Mandatory E-ZPass: Third level all-electronic with no toll Fourth level booths or options to pay cash
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Enhanced incident response

Improved driver information

Express Assist to aid disabled drivers

Unlike current HOV, in effect 24/7

Rules of the road Click to edit Master title style

HOV-3+ free with E-ZPass Flex Click to edit Master text styles Hybrids must pay toll if not HOV-3+ Second level Third level Motorcycles free, no E-Zpass required Fourth level Two-axle Fifth level allowed trucks 18-wheel trucks prohibited Trailers prohibited

Accessing the Express style Click to edit Master title Lanes

text styles

Can enter just north of Click to edit Master the Dulles Toll Road and just south of Second level Braddock Road Third level

Fourth Not available from level every Beltway Fifth level entry/exit

Entry and exit points to and from highways and major side routes

On-Road Signage Click to edit Master title style

Click to edit Master text White banner, purple = Express styles

The first two exits and prices will show the cost to travel to two popular destinations from your entry point The final exit and price you see will show the cost to travel to the furthest point you can go in the Express Lanes from that entry point Drivers will always see the maximum toll they could pay

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HOV-3+ Travel Toll-Free Click to edit Master title style

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HOV-3+ toll-free travel with E-Zpass Flex

E-ZPass Flex operates as standard E-ZPass on all other toll roads

Flip before your trip

Limit one E-ZPass per vehicle

Staying Safe Click to edit Master title style

Click to edit Master text styles Keep new traffic Safety service
patrol available to assist you Avoid distractions
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patterns in Second level mind

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an emergency

Mind the barrier

State Police will patrol and enforce HOV rules

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Dynamic Tolling Up Close

Dynamic Pricing Overview Click to edit Master title style

First time in region text styles Click to edit Master Sets toll prices based Second level on traffic level Third demand Fourth level Helpsto maintain Fifth level federal required performance standards of 45 mph + speeds Series of checks and balances in place to prevent toll spikes

About the Toll Algorithm Click to edit Master title style

Click to edit Master text styles Toll for each segment based on prevailing, real-time traffic Second level conditions Third level Toll is set based on traffic density Fourth level in the Express Lanes Fifth level Vehicle origin and destination is identified by toll gantries along trip route Customer pays sum of all segments traveled Seamless for customers; indicated on signage

Expectededit Master title style Click to Prices

Pricesto edit Masterreal-time traffic and Click vary based on text styles distance traveled Second level

Models show averages of $3- $6 during rush hours; Third level $1 - $2 during non-rush hours Fourth level Could be more or less depending on trip length and Fifth level on-road conditions

Expected toll rates are comparable to other regional toll roads (ICC, Dulles Toll Road, Dulles Greenway), but usage patterns will be different

Express Lanes Operations style Click to edit Master title Center

24/7 operations Click to edit Master text styles center level Second Third level Connects to the Fourth level road Fifth level Control room Incident Detection Customer service

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E-ZPass

Where edit Master title Click toto get E-ZPass style

Virginia Maryland

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ONLINE

www.ezpassva.com Second level 877-762-7824 Fourth level Fifth level Tysons Corner DMV

www.ezpassmd.com

PHONE

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888-321-6824

DMV

Maryland Motor Vehicle Administration (MVA)

RETAIL

Giant Wegmans AAA Mid-Atlantic Northern Virginia Service Center (Herndon)

Giant Mars

CUSTOMER SERVICE LOCATIONS

E-ZPass Stop-In Center Locations

Choosing E-ZPass title style Click to edit Master in Virginia

No action required unless you want to carpool toll-free

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level Obtain E-ZPass
$35 pre-paid tolls $.50 per month

I currently have an E-ZPass

I need an E-ZPass Second

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Fourth level I want to carpool toll-free level Fifth Obtain new E-ZPass Flex

on Express Lanes

$35 pre-paid tolls $1 per month No fee for exclusive carpool use on Express Lanes

I currently have an E-ZPass, but want to exchange it for a Flex

Online or at DMV/VDOT Herndon Center No pre-paid toll requirement for existing accounts $1 per month No fee for exclusive carpool use on Express Lanes

Choosing E-ZPass title style Click to edit Master in Maryland

E-ZPass Flex

Click$9 edit Master text styles to Purchase for Purchase for $18
No account fee if customer uses Maryland toll facilities three or more times per month $1.50 account fee per month if do not use Maryland toll facilities three times per month

Standard E-ZPass

Second level No account fee if customer uses Maryland toll facilities three or more Third level times per month
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$1.50 account fee per month if do not Fifth level use Maryland toll facilities three times per month

Detailed information about Maryland E-ZPass plans available at https://www.ezpassmd.com/en/about/plans.shtml

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Express Lanes Enforcement

Enforcement of the title style Click to edit Master Lanes

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Potential Violations Click to edit Master title style

Enforcement Method Video Virginia State Police Virginia State Police Virginia State Police

Offense

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Toll Violations invalid E-ZPass, no E-ZPass or no funds Second level

Third level HOV Violations customer nominates HOV status will less than three people in car level Fourth

Unauthorized Vehicle Violations 18-wheeler Fifth level

Reckless Driving Violations vehicle travels through barriers

There will be between two and three State Troopers enforcing 495 Express Lanes at any given time, with as many as 6 during rampup and blitz periods. Enforcement, including the new Virginia State Police positions, are funded by the project.

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W D d Ds > h h

UNPAID TOLL INVOICE

TOLL INVOICE WITH ESCALATING FEES

Additional letter requesting payment d

DEBT COLLECTION
D / per trip. Refusal to pay could result in summons

COURT
Judges discretion: outstanding tolls with $100 per trip administration fees, civil penalties $50-$1,000 for repeat offenders. Other fees and charges may be applied by Fairfax Courts (current court costs are $62)

HOV Violators Click to edit Master title style

Under Virginia law a judge may choose to issue Click to edit Master text styles the following civil penalties: Second level
$50 $250 $500 $1,000

Third level 1st Offense 2nd Offense Fourth level 3rd Offense Fifth level (within 2 years of 2nd offense)

4th Offense + (within 3 years of 2nd offense)

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Customer Service

CUSTOMER ASSISTANCE

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www.495ExpressLanes.com 855-495-XPRS (9777) customercare@expresslanes.com

495 Express

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Get E-ZPass

Pay missed toll Dispute tolls Pay toll invoice Trip routes/maps On-road issues

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www.ezpassva.com 877-762-7824 customerservice@ezpassva.com

Virginia accounts Third level

Fourth level Pay bill Virginia E-ZPass E-ZPass Fifth level isnt working
E-ZPass fees Update account info

Maryland E-ZPass

Virginia accounts Get E-ZPass Pay bill E-ZPass isnt working E-ZPass fees Update account info

www.ezpassmd.com 888-321-6824

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In closing, we need your help

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Be prepared, stay safe Click to edit Master title style

Click to edit Master text styles Step 1: Get an E-ZPass

Second level Order today to avoid rush, ensure delivery Sign Third October get 1 week free up in level
Fourth level Fifth level

Step 2: Visit 495ExpressLanes.com

Map route Familiarize with signage Make sure to use E-ZPass properly Understand pricing Learn important safety information

What you can do Click to edit Master title style

Use tools to Master text styles Click to edit help respond to constituent inquiries level Second Third level Send 495 Express team feedback Fourth level and questions, especially in earliest days Fifth level Distribute information through newsletters, e-blasts and other forums Let us know how we can help

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THANK YOU

495ExpressLanes.com