Eilin Cabutto

International relations professional. Bilingual in Spanish/English; expertise in insurance, finance brokerage and the Latin-American Market www.eilincabutto.com E-mail: eilanice1@gmail.com www.linkedin.com/in/eilincabutto New York, NY 10472

SUMMARY
Highly motivated, success oriented professional with four years of proven experience in clientele management, and customer service, within Venezuelan National companies. Confident in communicating with senior level executives. Experience maintaining and increasing clientele with the ability to manage stressful and demanding work conditions while working within small and large groups of people. Strengths in organization, corporate image, efficiency, analytical, multi-task and team work skills. Fluent in Spanish and English.

PROFESSIONAL EXPERIENCE
GLOBAL MARKETS INFORMATION (Caracas Venezuela) Feb 2011 - Oct 2011 Global Markets Information is a Venezuelan company dedicated to providing consulting services, relevant market information and the daily progress in financial markets. It also supplies financial instruments to Venezuela and around the world in real time. Junior broker Reported daily on financial macroeconomic and political events in the world, detailed the international stock and commodities markets, and consummated advice for each high range client according to their investment profile. Key Achievements: Developed consistent face-to-face presentation skills with possible GMI high end clients, such as bank owners. Trained possible customers by phone and face-to-face to be aware of Contracts for Difference system. Financially advised clients to work with short and long operations in the international stock market and commodities. Opened seven accounts during my time with the company, with each account opening at a minimum of $20,000. Ranked/Became second best adviser in the Castellana branch. MAPFRE LA SEGURIDAD (Caracas Venezuela) Jun 2009 - Oct 2011 MAPFRE is a Spanish insurance firm, based in Majadahonda, Madrid. It is leading insurance company in Spain and the largest nonlife insurance company in Latin America. Insurance broker Assisted on advice to customers in order to facilitate the transaction of purchasing insurance products, pointed out appropriate coverage and gaps in coverage, sold automotive, health, property and casualty insurances to existing and future MAPFRE clients, managed clientele. Key Achievements: Quickly set up clientele base within 7 months compared to company average of 1-2 years. Kept clienteles loyalty for over more than three years, even after leaving company. Developed new strategies to make insurance products more marketable to possible customers, increasing overall sales at the end of 2010 in the Urbina branch. Developed consistent face-to-face presentation skills with mainstream clients. MINISTRY OF PEOPLE'S POWER FOR FOREIGN AFFAIRS (Caracas Venezuela) Oct 2008 - Jan 2009 MPPRE is tasked with protecting the rights and promoting the welfare of Venezuelans overseas, mobilizing them as partners in national development. It also is responsible for increasing international understanding of Venezuelan culture for mutually-beneficial relations with other countries. Consular Relations Office Assistant (Intern) Assisted the office executives, reported memos, made reports about the Venezuelan consular offices foreign affairs cases, managed Venezuelan's births, marriages and deaths established in other countries to register them, and inserted them into the National System. Key Achievements: Completed requirements to obtain Bachelors degree in International Studies. Received high recommendations from the Consular Relations Offices Director for completion of internship effectively and efficiently.

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DIGITEL CORPORATION (Caracas Venezuela) Nov 2006 - Sep 2008 It is a mobile phone company in Venezuela, and the country's first to deploy a GSM network. With more than 3 million subscribers, Digitel currently provides wireless data transmission capabilities through its GSM-GPRS and high speed EDGE network. Sales & Service Representative Provided general customer assistance and personalized service, troubleshoot customer technical phone and account issues, researching company system database and other sources to achieve solution. Key Achievements: Completed over 4 courses in clientele services, strengthening skills to become a better sales person. Succeeded in mastering all corporate systems such as Siebel and Kenan for managing mobile systems and SAP for billing. Promoted from part time to full time contract with full commission benefits of the groups final sales in the Chuao branch due to excellent sales results and work ethic. Earned high points in quality service, corporate image, personal efficiency and team work, through customer surveys. PN MORTON AND ASSOCIATES (Caracas Venezuela) Previously an accounting firm with client base in small businesses. The firm is no longer in existence. Oct 2005 - Nov 2006

Office Assistant Provided general customer assistance, handling paperwork, billing, and various administrative responsibilities such as receiving calls, managing an agenda and collaborating logistics and organization of office events. Key Achievements: Employed for the first time at a young age, learning all aspects of customer service. Received great recommendations from supervisors.

EDUCATION & QUALIFICATIONS

COLLEGE EDUCATION Santa Maria College (USM) (Caracas Venezuela) Degree: Bachelors Degree in International Studies Key Achievements: Graduated as Salutatorian of class. Maintained a high GPA, remaining eligible for the FOGADEs scholarship. Balanced working full time for two and a half years while attending school full time. Served as a Protocol Agent at the same University for six months. OTHER EDUCATION Technical Institute MAPFRE (Caracas Venezuela) Degree: Insurance broker license Jun 2009 - Jan 2011 Oct 2004 - Oct 2009

Courses in clientele services: Thirty six hours course in quality service, corporate image, personal efficiency, teamwork skills. SKILLS Language skills: Fluent in Spanish, English Computer skills: Microsoft Suite (Windows, Excel, Power Point, Word, Outlook), SAP, Siebel and Kenan systems