LEADING IT SOLUTION PROVIDERS IN E COMMERCE INDUSTRY

1. SAP CRM
The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP AG that targets business software requirements of midsize and large organizations in all industries and sectors. Features & functions of SAP CRM SAP (Systems, Applications and Products in Data Processing) is the leading IS service provider in the e commerce industry. Its major features and functional areas are follows: E-COMMERCE SAP CRM provides an e-commerce application that enables to turn the Internet into both a profitable sales channel and an interaction channel for business customers and consumers. With SAP CRM, customers can be offered personalized Web experience and convenient self-services. Plus, the application delivers a fully integrated Web channel, that strengthen sales and service operations while reducing transaction costs and customer service calls. SAP CRM enables a complete range of e-commerce processes, including:

E-marketing
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Support demand generation and customer loyalty processes via the Internet. Personalize customer Web experiences with the most relevant and convenient online interactions and information.

Generate additional revenue through a Web-based channel via comprehensive support for catalog management, content management, campaign execution, customer segmentation, personalization, and a store locator. Run business-to-business (B2B) or business-to-consumer (B2C) selling processes on the Internet. Enable a full range of e-selling processes, including quote and order management, pricing and contracts, interactive selling and configuration, web auctions, and selling via partners. Streamline sales and fulfillment operations with an end-to-end order-tocash process. Offer your customers an intuitive channel to perform service tasks, from requesting a service visit to logging a complaint or registering a product. Enable customers to perform service-related tasks such as checking order status, obtaining order tracking information, managing accounts and payments, and researching and resolving product problems. Service complex products that require sophisticated maintenance. Gain insight into, analyze, and act on e-business trends. Measure and optimize the success of your Web shop and online content. Perform analysis across the breadth of marketing, sales, and service from a Web perspective and track and use Web behavior to target customers and drive future marketing activities.

E-selling
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E-service
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E-analytics
o o o

SAP gives an easy way to leverage your existing SAP functionality and IT investments to build an e-commerce presence. Implement the SAP E-Commerce application with existing SAP ERP application for an entry-level solution to quickly turn the Web into a profitable sales and interaction channel. The application supports end-to-end, order-to-cash processes with easy-to-use, interactive selling

and self-services and provides an easy upgrade path to the complete SAP CRM application.

2.OPENTAPS
OpenTaps offers an all in one solution for business houses. This open source tool provides ERP and CRM solutions to an enterprise. Its numerous functions include point-of-sales, warehouse, customer management, ecommerce, general ledger, accounting, mobility integration, build-in business intelligence solutions, and online store. Equipped with Google calendar, mobile phone, and Microsoft Outlook, OpenTaps is based on Apache OFBiz Foundation. Low cost and flexibility... these are two main characteristics of this software and this is the reason why OpenTaps is best for small business. Features of OpenTaps: The general features of OpenTaps are as follows:

It is a software, which functions as a complete business solution. It takes care of CRM and ERM systems of a business. It integrates marketing, sales, and accounting with customer services. It supports unlimited online and physical stores, categories, catalogs, and products. It ensures up-sells and cross-sells of products of a business house. It provides various supports to product management such as physical products, downloadable products, digital products, configurable products, and variant products. It sets group and individual specific pricing.

Working of Open Taps OpenTaps software works to join various components of a business. There are four main parts in its functionality: operating process, teamwork processes,

enterprise teams, and unified database. Within the cycle, customers are connected with these business components. The functionality of the cycle is as follows:

Customers/ partners/ suppliers get connected with Business Operating Processes. The business operating processes is linked with business teams. Business teams collaborate with enterprise teamwork processes. The unified database teams up directly with business operating processes, teamwork processes, and business teams, thereby indirectly linking customers, partners, and suppliers. The entire system collectively forms a strong Contextual Collaboration between customers and business.

3. Compiere Compiere is the leading Cloud-based, open-source ERP software and customer relationship management (CRM) system. Compiere solutions provide businesses, government agencies, and non-profit organizations with easy, flexible, low-cost access to rich functionality for managing all financial, distribution, sales, and service processes. With Compiere, customers can easily and affordably customize the solution to fit their business requirements with no or minimal programming. The application and source code is provided on the basis of version 2; this comprises the Community Edition. Also available for a fee is a Profession OpenPro
ERP is the first open architecture full featured business system. The system is the most powerful advance business system available today. OpenPro ERP is a web-based ERP business solution for small and medium sized companies that is using the open source LAMP technology. OpenPro Enterprise ERP solution is designed for larger organization and has over 30 modules for most business functions. OpenPro is built using a open architecture that is flexible to run on all industry standard operating systems and hardware platforms. OpenPro runs on PCs to Mainframes systems. OpenPro also works with the most popular SQL databases including (MySQL, MSSQL, DB2, Oracle, to name a few). Using OpenPro, ERP organizations automate functions and business processes in their organization. OpenPro handles all functions like Finance, Supply Chain Distribution, Manufacturing, Customer Relationship

Management, system management and E-commerce shopping cart. OpenPro Web-based ERP software enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; supply chain, order management and fulfillment; inventory management; finance; general Ledger; payables; receivables; e-commerce and Web site management; manufacturing; fixed assets; warranty management; and employee productivity. OpenPro Web-based ERP software is implemented traditionally at the customer's site, or can be deployed as software-as-aservice (SaaS). OpenPro can also create and export reports and data to several formats, such as PDF and Microsoft Excel

Features

The early open source leader On-premise or hosted delivery International partner channel Semi-mature product suite New management team GPL or commercial license

Functioning Compiere encompasses ERP functionality, but in order to avoid the duplication of information and the need for synchronization, it's organized in a different way. Compiere modules are: Quote to Cash Requisition-to-Pay, Customer relationshimanagement, Partner Relations Management, Supply Chain Management Performance Analysis, Warehouse, Double-entry bookkeeping,Work-flow-Management and Web Store. A manufacturing module is being developed within an independent project CMPCS Major Benefits Core ERP & CRM Functionality Cross-platform Java Client PDF Report Writer Web-based Architecture and UI Business View Reporting Layer Enterprise-level Data Security Support

Available on Amazon Cloud Multi-server Support Management Dashboards Visual Dictionary Editor Web Services Support

4. ERP5
ERP5 is an open source ERP based on Python and Zope. It has the particularity of being based on an unified Model to describe its implementation. Whereas most ERPs are based on business field specific models and culture dependent ontologies, ERP5 uses a single model, called the Unified Business Model, that is used to describe all its components. This approach to enterprise modeling was introduced in 2002 by Smets and Carvalho[1]. The UBM relies on 5 generic concepts, namely Node, Resource, Movement, Item and Path. According to Carvalho, abstraction and genericity not only reduce the complexity of ERP5 systems but also increase code reuse incentive and sustainability[2]. Thanks to this unification, a typical ERP5 implementation thus consists of 20 to 30 tables whereas the implementation of an ERP based on traditional enterprise modeling requires thousands to tens of thousands of tables because they need to piece together several components Features

Unique workflow capabilities Strong international capabilities Unique OLAP and data warehousing Several vertical market solutions Web browser solution Documentation upgrade needed

5.OpenMFG

Open MFG(usually abbreviated "OMFG") is an open source based, fully integrated accounting, ERP, and CRM enterprise software solution, from xTuple. Built with the open source PostgreSQL database, and the open source Qt framework from Trolltech for C++, it provides functionality for a range of businesses and industries. It includes the following modules:

Accounting (multi-company, general ledger, accounts receivable and payable, bank reconciliation, financial reporting) Sales (quotes, order entry, sales reporting, shipping) CRM (universal address book, incident management, opportunity management, to-do lists, project management) Purchasing (purchase orders, receiving, vendor reporting) Product Definition (items, infinite-level bills of material, bills of operations, breeder bills of material, costing) Inventory (multiple facility, multiple locations, other advanced warehouse features) Manufacturing (work orders, support for make-to-order, make-to-stock, repetitive) Planning (Manufacturing Requirements Planning-MRP, Master Production Scheduling-MPS, Buffer Management-TOC) OpenRPT open source report writer

OpenMFG runs on Windows, Linux, and Mac - and is internationalized (multicurrency, support for multiple tax structures, and multilingual translation packs maintained by a global community). OpenMFG is licensed under the "xTuple Commercial End User License"

6.OpenPro
OpenPro is a commercial open source software company. The head office of OpenPro Inc.. is located in Los Angeles, USA. A sales office is located inOrange

County, California. The company is responsible for the development of several products: OpenPro Easy ERP, OpenPro On-Demand SAAS and OpenPro Enterprise ERP. For the worldwide distribution and implementations of its software, OpenPro relies heavily on its partner network.[2] OpenPro is the first (since 1998) web based ERP solution using open source LAMP technology. OpenPro ERP is the first open architecture full featured business system. The system is the most powerful advance business system available today. OpenPro ERP is a web-based ERP business solution for small and medium sized companies that is using the open source LAMP technology. OpenPro Enterprise ERP solution is designed for larger organization and has over 30 modules for most business functions. OpenPro is built using a open architecture that is flexible to run on all industry standard operating systems and hardware platforms. OpenPro runs on PCs to Mainframes systems. OpenPro also works with the most popular SQL databases including (MySQL, MSSQL, DB2, Oracle, to name a few). Using OpenPro, ERP organizations automate functions and business processes in their organization. OpenPro handles all functions like Finance, Supply Chain Distribution, Manufacturing, Customer Relationship Management, system management and Ecommerce shopping cart. OpenPro Web-based ERP software enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; supply chain, order management and fulfillment; inventory management; finance; general Ledger; payables; receivables; e-commerce and Web site management; manufacturing; fixed assets; warranty management; and employee productivity. OpenPro Web-based ERP software is implemented traditionally at the customer's site, or can be deployed as software-as-a-service (SaaS). OpenPro can also create and export reports and data to several formats, such as PDF and Microsoft Excel. Key Chracterstics

Browser-based solution Workflow tool useful Over 75 active global partners

Hosted delivery option Unique document imaging capability LAMP stack architecture