Technical Bulletin

Date Ref. No. Model

08.07.10
Subject

09TV066R13

EX-2N_Peppermint_AVC Chassis

BC
IRIS

Software Packages Follow-Up for EX-2N_Peppermint_AVC Chassis [REVISION 13]

SYMPTOM The latest software package #42 is valid for all EX-2N_Peppermint with AVC chassis models, and solves the following issues. Issue Occasionally picture and sound are activated at night * When the TV wakes up for ASU (3:00 AM) or for OAD (5:00 AM) at night, picture and sound sometimes appear. Problem with BBC MHEG when selecting services (UK) * The TV crashes, freezes and reboots when the BBC MHEG application is used to select services on the BBC interactive channel. TV reboots with R6 MUX (France) * Due to a change in the French broadcaster signal, when any service of M6 Mux is selected, the TV freezes with only a banner displayed while the screen is dark. Next, the red LED lights up and the TV switches off. Incorrect EPG language selection (Greek) * EPG language for MPEG4 channels appears in English instead of Greek. Teletext subtitles problem (France) * The subtitles are permanently displayed. French accents are not correctly displayed. Inconsistent display of EPG data * EPG data is not displayed for cross carried services. Several channels show No Event Information. Subtitles in ARTE HD (DVB-T service) are not displayed (France) TV switches off and restarts by itself after 30 seconds (Iceland) Picture squeeze vertically in half when changing AV inputs Wrong EPG coding * Some specific Polish characters have a wrong EPG coding. Crash at Wehlo network (Finland) * Due to a change in the signal at the Wehlo cable broadcaster in Finland, a set may crash showing several symptoms, such as blocked, no response to remote commander or buttons, or automatic restart'. TV hangs in Marseille (Numericable) * Due to a change in broadcaster signal, the TV hangs up in Numericable network in DVB-T services. Real time subtitle Teletext does not work properly (Italy) * The real time subtitles of Teletext are refreshed too quickly. TV Blocked in Canal Sur (Spain) * Due to a change in the signal at AXION (a Spanish DVB-T Broadcaster), the TV gets blocked when Canal Sur is selected. There is no picture, no sound, and the green LED in on. IRIS code 217X Rev. R13

6286

R13

E11A

R12

U721 C286 1286 D732 3722 6336 1731

R12 R12 R11 R11 R11 R11 R11

D11F

R11

D11F 1286 E11A

R11 R11 R11

Preventive Remedying

Condition code x x

Symptom code xxx xxx

Part number

Ref. 09TV066 09TV066

Section code SFT SFT

PCB

Defect code 1 1

Repair code 2 3

Qty.

Sony Europe (Belgium) NV Customer Satisfaction Europe Quality & Service Engineering 1/3

2/3 Issue

09TV066R13 IRIS code 1286 Rev. R10

Wrong event information on banner width TF1 * When a long event is overlapped with a short event, the banner should display the short event, but instead it is showing the long event. Start on program 0 from Standby * After some hours in standby mode, when the customer tries to start the set (Power ON from the remote commander), it goes to program 0 instead of the last one tuned. No or noisy sound after power on * When starting the TV after having put it in Standby or having it powered off for a minute, the sound is noisy or completely missing. Reboot when switching to R1 MUX (North of France) * After zapping to MUX R1, the TV is blocked with green and red LEDs ON, and the TV reboots after a few seconds. All HD (MPEG4) encrypted services are lacking audio No picture on encoded services (Latvia) * On encoded MPEG4 services, there is no picture (black screen with top menu). The audio in encoded MPEG2 is working correctly. Translation error * In the feature menu, the option Display area is not translated into the following languages: Bulgarian, German, Greek, Polish, Romanian, Russian, Slovak, Turkish. Missing Latvian subtitles * Latvian language is missing in the Subtitles Setup menu of one service. TXT subpages - only 6 pages displayed * When more than 6 sub pages are available, only the first pages can be seen/selected. Blocked TV Symptom 4 (Italy) * While zapping between certain channels, the operations slow down or freeze between LCD10 and LCD11 (Republica TV and FR24). No Switch On after Standby * Having left the set in standby overnight, it does not power on the next morning. Unplugging of the mains recovers normal operations. Audio gets on by itself during the night from Standby * No video, red LED lights up. Blocked TV Symptom 2 * Due to the analog switch-off in some regions, the TV can become blocked while watching DVB-T. The problem can happen in different services and different muxes. No remote commander reaction, neither front panel buttons. Blocked TV Symptom 3 * TV switches off by itself and on again after 30 seconds. Then it blocks. Some of the 290 Services in Italy are listed with LCN number 1000 Delay between Audio and Video (TVG - Television Galicia) * Audio mutes (approximately 1 sec), causing an accumulative delay from audio to video of 5 to 6 seconds. Default Audio Track is stereo * In DVB-T, when a service broadcasts both Stereo and Dolby Digital 3:2 audio tracks, the default selection is "Stereo". Unstable Picture * VCR over RF does not work properly. Wrong teletext language * When the country is set to Bulgaria, Russian teletext is not shown in Cyrillic. Auto tuning problem * TV crashes during auto tuning (Czech MUX). Digital programmes order lost * The digital programmes order is lost due to an ASU feature malfunction when the TV is left in standby overnight. HD Service Macro Blocking * While watching DVB-T services in High definition, the picture shows block noise.

1272

R10

1540

R10

1722 1510 C310

R10 R10 R9

1731 1732 1286 C11F

R9 R9 R8 R8

1119 H520

R7 R7

C11F

R7

C11D 1263 1536

R7 R7 R6

158X 1350 1731 1262 1727 134A

R5 R5 R5 R5 R4 R4

09TV066R13

3/3

Issue Blocked TV Symptom 1 * In certain conditions, the TV does not respond to the remote commander or any key button anymore. Pink picture in Standard mode * The picture has a tendency to pink after setting the Picture Settings to Standard and Colour Tone to Neutral. Tuning process stops without channel storage (Hungary) * During digital tuning and after finding 2-3 stations, the tuning stops without having finished, and switches off itself after approximately 30 seconds. One minute later, a message is displayed saying no stations are stored. SOLUTION

IRIS code 111F 1420 1422

Rev. R3

R2

3727

R1

Install the latest software package #42, using the files attached to this document and following the abridged procedure for issue fixes below. For the full procedure, refer to TB 09TV065. Date Attachment Remark Software versions SW M 5.163 NVM N 5.163 Standby: S 6.8.0.0 Upgrader: 5.6.0.0 OND Upgrader: 1.5 For KDL-32P5600 For KDL-32S5600 For KDL-37P5600 For KDL-37S5600 For KDL-40P5600 For KDL-40S5600

M_AVC_M5R42_FHD37_Development.upg

July 2010

WriteNVM_AVC_M5R42_FHD32_MID17.upg WriteNVM_AVC_M5R42_FHD32_MID14.upg WriteNVM_AVC_M5R42_FHD37_MID16.upg WriteNVM_AVC_M5R42_FHD37_MID13.upg WriteNVM_AVC_M5R42_FHD40_MID15.upg WriteNVM_AVC_M5R42_FHD40_MID12.upg

Update procedure 1. Take an empty USB stick, and create a folder called upgrades. 2. Download the attached M_AVC_M5Rxx_FHD37_Development.upg file. 3. Copy it inside the upgrades folder of the USB stick. 4. Insert the USB stick in the USB TV slot, and switch on the TV. 5. Open the Service Menu by clicking <info> + <5> + <Vol+> + <standby> or via TT mode select Menu. 6. Within the Service Menu, select Software Upgrade. The TV will automatically restart and the Upgrader Menu will appear. 7. Select the M_AVC_M5Rxx_FHD37_Development.upg file. 8. The upgrade process starts, indicated by the process bar moving from 0 to 100 %. Wait until the download menu again appears. 9. Reset the TV by unplugging the AC power cord for 5 minutes (simply powering off is not enough), and plug it again. IMPORTANT: It is essential to respect these 5 minutes in order to have the Standby micro correctly updated. 10. Apply TT08.