UTTARAKHAND OPEN UNIVERSITRY

Principles of Management
BBA-10 PAPER CODE: 101 Section-A Note - Section-A consists of 15 questions carrying 01 mark each. Objective Type Questions
Match the following: 1. 2. 3. 4. Fourteen Principles of Management Hawthorne Experiments Bureaucracy Time and Motion Study (Moderate) (Unit-2) Answer-1 ii 2 i 3 iv 4 iii Fill in the blanks i) Elton Mayo ii) Henri Fayol iii) F. W. Taylor iv) Max Weber

5. The philosophy of management known as total quality management developed primarily out of the work of.
W. Edwards Deming (High) (Unit-7)

6. .. displays the structure of a particular decision, and the interrelationships and interplay between different alternatives, decisions, and possible outcomes.
(Moderate) (Unit-7) Decision Tree The informal groups communication system is called as . . (Low) (Unit-5) Grape vine A narrow span of management results in a .organisation. (Moderate) (Unit-3) Tall Forces which tend to distort communication are called .to communication. (Moderate) (Unit-5) Barriers Delegation is a . while decentralisation is the end result.

7.

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(High) (Unit-3) Process

State True or False 11. Budgets are standing plans.(Low) (Unit-3) F 12. Management is a continuous process.(Low) (Unit-1) True 13. In Authoritarian Leadership decision making is centralised. (Low) (Unit-4) True 14. Ratio analysis is a powerful management tool for measuring various aspects of business operations.(Moderate) (Unit-7) True 15. Critical Path Method is a display of complex project as a network with one time estimate used for each step in the project.(Low) (Unit-7) True

Section-B Note - Section-B consists of 20 questions. Each question carries 05 marks. Answer the following questions in 150 words. Short Answer Type Questions 1. Management is an art, science or both explain with illustration.(High) (Unit-1) Page No.19-20 2. How would you define social responsibility of business.(Moderate) (Unit-1) Page No. 33 3. What is Management? Discuss its main characteristics.(Low) (Unit-1) Page No.4 and 13 4. What are some elements of MBO process?(Moderate) (Unit-1) Page No. 8-9 5. Which are the three essentials of management?(Low) (Unit-1) Page-4-6 6. How F.W. Taylor and Henri Fayol differ in their approach to management thought.(Moderate) (Unit-2) Page No. 69-72 7. Differentiate between Management and Administration.(Moderate) (Unit-1) Page No. 18-19 8. What is Planning?(Low) (Unit-3) Page No. 84-85 9. Differentiate between standing plans and single-use plans.(Moderate) (Unit-3) Page No. 90-91 10. How would you define a problem?(Low) (Unit-3) Page No. 96 11. Define organising. State its principles.(Low) (Unit-3) Page No. 130-132 12. What is delegation of authority?(Moderate) (Unit-3)148-149

13. Write about centralisation and decentralisation in detail.(Moderate) (Unit-3) Page No. 139-140 14. What are the advantages of Laissez-faire or free-reign leadership?(Moderate) (Unit-4) 15. Define Trait theory.(Moderate) (Unit-4) (Page N0. 166-167) 16. Define Managerial Grid.(Moderate) (Unit-4) (Page No. 169-171) 17. Write a short note on positive and negative incentives. (Moderate) (Unit-6) (Page No. 231) 18. What is upward communication?(Low) (Unit-5) (Page No. 202-203) 19. What are the essentials of effective communication?(Moderate) (Unit-5) ( Page No. 210-211) 20. Differentiate between extrinsic motivation and intrinsic motivation.(Moderate) (Unit6) (Page No. 232) 21. What are the characteristics of an effective control system?(Moderate) (Unit-7) (Page No- 266-268 22. Define quality control.(Low) (Unit-7) (Page No. 280-281) 23. What does PERT stands for?(Low) (Unit-7) Page No. 286-287

Section-C Note - Section-C consists of 15 questions. Each question carries 10 marks. Answer the following questions in 500 words. Long Answer Questions
1. Define Management. List its functions and importance in present scenario.(Moderate) (Unit1) Page No. 4& 5 , 17,21-22 2. Write a detailed note on Corporate Social Responsibility. (Moderate) (Unit-1) Page No. 3349 3. Management is an art of getting things done through others. Explain the statement with the help of suitable examples.(High) (Unit-1) Page No. 4-7 4. Decision making is the primary test of management." Discuss this statement and explain the process of decision making.(High) (Unit-3) 5. Which are the social issues where the businesses and the management are expected to get involved?(High) (Unit-1) Page No. 33-49 6. What is Management process? Explain the idea of Management process on the basis of the catch word POSDCORB.(Moderate) (Unit-1) 7. Compare the classical approach on management with the modern approaches of scientific management.(Moderate) (Unit-2) Page No. 62-65 8. Why is planning so important for the success of any organisation?(Low) (Unit-1) Page No. 84-87 9. What are various principles of effective planning?(Low) (Unit-1) Page No.88-89 10. Why decision making and problem solving are termed as core functions of management. List various steps involved in decision making process.(High) (Unit-3) Page no. 94-99,102-103 11. Compare the three leadership styles. Under what situations would each style be effective? Give examples.(Moderate) (Unit-4) Page no. 164-170

12. Explain and compare the various contingency theory of leadership.(Moderate) (Unit-4) Page N0. 171-174 13. List out any four barriers to communication and elaborate on how they can be overcome.(Moderate) (Unit-5) Page No. 205-209 14. Just as planning, controlling should also be a dominantly forward-looking function. Comment.(High) (Unit-7) Page No. 256-262 15. What are the two main types of control? How is each type used?(Low) (Unit-7) Page No. 263-266 16. Describe motivation. Describe in detail Maslows Need Hierarchy Theory.(Low) (Unit-6) Page No.218, 236-237

17. Define communication. Explain the process of communication. Explain the various types of communication with its relative merits and demerits.(Moderate) (Unit-5) 18. What is meant by delegation of authority? What are the elements of the process of delegation?
Explain the benefits of delegation. (Unit-3) (Moderate) Page No. 145-149

19. Describe the different methods of comparing the actual results with expected results for the
purpose of evaluating the effectiveness of control system. (Unit-7) (Moderate) (Page No. 263266) 20. Define control. Discuss the importance of control in organisational system. Explain the elements of control. (Unit-7) (Moderate) Page No. 256-263