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There are three fundamental skills of a manager: 1. TECHNICAL The manager should be proficient at specific tasks. This in turn helps to provide the credibility or knowledge to persuade people to do certain things. 2. HUMAN The manager has to know how to work with people. 3. CONCEPTUAL The manager can see the organisation as a whole. In other words, there has to be some knowledge of the organisation and what it does and how it interacts with other organisations.
Hence the most important skill of a manager is to understand people and what makes them motivated to do the work in the achievement of certain goal(s).
and views. It is the job of a manager to look for these situations and to talk to staff as early as possible to understand why and resolve them before the emotions reach a level that can affect external customers. Similarly, the reverse is true: look for situations where external customers may find themselves under stress or become frustrated, talk to these customers, listen to them, and resolve the problems for things the manager has control over. 10. Remember when things go wrong, everyone is responsible, not just staff, but also management. Everyone must work together. Sacking people is not the way to solve problems. It should be seen as a last resort. 11. The people who must improve the situation is everyone. We are all the solution to our problems.