WPL Publishing Co., Inc.

, publisher of Construction Claims Advisor and Construction Advisor Today, announces a valuable new interactive webinar: ______________________________________________________________________________

Total Quality Management for Improved Project Success

Thursday, March 1, 2012 1:00 2:30 PM EST
Presented by:
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Thomas Frisby, The Frisby Group

Register Today!

A recent Construction Industry Institute study forecast that construction companies opting to forgo total quality management (TQM) practices would face, at the least, very strong head winds over the next five-to-ten years. What is Total Quality Management? TQM, the concept of customer satisfaction through quality processes and continuous improvement, was developed by Dr. W. Edwards Deming after WWII, and was successfully used by the Japanese to become an industrial giant. The very strong trend in both government- and private-sector construction contracting is the pre-qualification of contractors with the result that mediocre performance by a company begins to significantly reduce its market opportunities. On the flip side, excellent performance, which improves schedule and cost performance, enhances the contractor's position in the marketplace, as well as its profit/loss statement. Many constructors have tried unsuccessfully to implement TQM programs, but this seminar will present practical suggestions for effectively doing so. This webinar will present keys to sustainability as a construction contractor, how to be like the battery that keeps going and going and not be one of the statistics that measures the high turnover of construction contractors. This 90-minute interactive program will show you: Elements of a TQM program Why successful construction companies become and stay successful Elements for intracompany, intercompany and industry-wide TQM Reasons TQM programs fail How TQM programs can be implemented on a cost-effective basis with real short-term and long-term results The importance of the Pareto Principle in TQM The role of measurement in TQM And much, much more!

Who Will Benefit? If you are an owner, design team, contractor, subcontractor or supplier and will suffer financial detriment when project objectives are not met, this is a must-attend webinar for you. This program is for all levels of construction professionals, but the medium-size contractor and the contractor that self-performs most of its work perhaps will receive the greatest benefit.
MEET YOUR PRESENTER:

Tom Frisby is the owner of The Frisby Group, a construction consulting firm which has more than 50 years experience in construction dispute resolution, troubled projects, and project management and delivery system innovation. He is an attorney with an engineering, construction, and financial background and is a certified Mediator in South Carolina. He has been responsible for the resolution of disputes on such signature projects as The Aloha Stadium, the Central Arizona Project, the Reef Runway, the first precast barge "glued together" with epoxy for development of liquid propane in the Java Sea, the Medical University South Carolina and countless others. He has provided project oversight for major projects such as the Duke Energy Pump Storage Project and has served as a partnering facilitator for projects for the DOE, COE, Clark County Sanitation District, and the Marine Corps at Quantico. He has served as Chairman of a DRB for the Texas Department of Justice. He is a frequent speaker at national seminars and has conducted seminars in Canada, Guam, Grand Cayman and throughout the nation. He is an author and has published for R.S. Means and Federal Publications. He has represented major construction companies as