JASA MERIN (M) SDN BHD

Title : Computer Corrective Procedure

Document Number Revision Number Effective Date Page Number

ITD/SOP-001 1 01 Jan 2013 1 of 5

PURPOSE/ SCOPE To describe Create log-in id for Users at Laptop and Desktop to access the Server as well as Network Resources within Active directory. RESPONSIBILITY 1. IT Head is responsible to Approve this Log-in id. 2. IT Service Engineer/ Data center team / IT help desk team is responsible to implement this procedure. MATERIALS AND EQUIPMENT 1. Desktop or Laptop and Server FREQUENCY 1. When needed. PROCEDURES
1. IT Requisition form from signed by Department Head and HR owner and submit to IT dept. 2. IT Head will check the form whether all necessary details are fill in the form or not. 3. Form will sent to data network IT Service Engineer/ Data center team / IT help desk team of IT Dept. 4. 5. 6. will create the login id in server and respectively security right is given for central Data and network security purpose.
IT Service Engineer/ Data center team / IT help desk team

They will generate the login id and password. will intimate the IT Head as well as respective department about the login id and password in turn responsible for configuration of login id in system.
IT Service Engineer/ Data center team / IT help desk team

7.

After the completion of job IT Requisition Form will be signed by user and submitted to IT Dept.

Computer Corrective Procedure

JASA MERIN (M) SDN BHD

Title : Computer Corrective Procedure

Document Number Revision Number Effective Date Page Number

ITD/SOP-001 1 01 Jan 2013 2 of 5

5. OUTLINE
RESPONSIBILITY ACTIVITY INTERFACES

Computer Corrective Procedure

Staff Complaint

Staff fill out a form to get user id

Helpdesk Form

IT Staff

HR will submit to Department IT

IT Staff

Received the Helpdesk Form/ Verbal complain

YES

NO

Identifying the problem whether software or hardware.

IT leaders will decide

IT Staff

Technicians will create user id

Helpdesk Form File

User id already created IT leader sent complete User Id form to the staff
ED N

Computer Corrective Procedure

JASA MERIN (M) SDN BHD

Title : Computer Corrective Procedure

Document Number Revision Number Effective Date Page Number

ITD/SOP-001 1 01 Jan 2013 3 of 5

6.

DETAILS

Annual Leave
1.

Complaint from user 1.1. 1.2. 1.3. Employee will notify any IT incident cases via HF. HF form is available at //jmm/Company1/FORM/Helpdesk Form.doc Sample of HF is as follow:-

2.

Received Helpdesk Form 2.1 Once receive, IT Exec will prioritise the incident based on seriousness of the problem. 2.2 2.3 For minor incidents, IT Exec will instruct IT Officer/ IT Technician/ IT Trainee to attend the case together with HF.

3.

Identifying Software / Hardware 3.1 IT Exec will instruct IT Officer/ Technician/ Trainee to attend the incidents immediately. If there are a few incident cases, IT Exec will prioritise based on degree of seriousness. 3.2 If the incident related with software i.e.: Masteritech, this will be resolve immediately. 3.3 If the incident related with hardware i.e.: Hardisk failure, IT personnel will liaise with Dell Technical Support (if under warranty). Dell Technical Support can be reached at 04-9999999. If the warranty has expired, IT personnel will procure the damaged parts with Approved Supplier. List of supplier are as follow:Hit Computer Sdn Bhd 3.4 Incidents will be troubleshoot the soonest possible by referring to various Manuals i.e.: Server Manual. Inform the decision to the user 4.1 User will test whether their problems has been adequately addressed. Once satisfied, user will sign HF as incidents closure.

4.

Computer Corrective Procedure

JASA MERIN (M) SDN BHD

Title : Computer Corrective Procedure

Document Number Revision Number Effective Date Page Number

ITD/SOP-001 1 01 Jan 2013 4 of 5

7. AMENDMENT HISTORY Effective Date . Detail of Changes Issuance

Prepared by

Checked by

Approved by

Computer Corrective Procedure