Take the IIS backup . Run following command in shell: get-exchangeserver | fl Name, Serverrole, edition, site, Admin* >C:\Servers.

txt Check the authentication on autodiscover virtual directory: Authentication: Basic, NTLM and SSL : enabled Browse the autodiscover.xml url internally and externally. We should get 600 error colde page. Check the authentication on EWS virtual directory: Authentication : NTLM and SSL: enabled Browse the EWS url internally and externally. We should get xml page. Try to reproduce the issue. Try to check in online mode in outlook. Try to check in cached mode in outlook. Try to check in safe mode in outlook. Try to check in OWA Check the "test e-mail auto configuration" in outlook Check whether we are getting autodiscover url, EWS url, and OAB url or not. Check the logs and check whether we are getting SCP object or not. Ping the exchange server from client machine. Check the proxy settings from browser>internet option>connections>proxy settings. Run the following command on client machine: netsh winhttp show proxy Run following commands in shell: get-autodiscovervirtualdirectory | fl >C:\autodiscover.txt get-webservicesvirtualdirectory | fl >C:\ews.txt get-oabvirtualdirectory | fl >C:\oab.txt check the internal and external url set on these virtual directories If ther e is mismatch in the url , then run following commands: Get-ClientAccessServer | Set-ClientAccessServer -AutodiscoverServiceInternalUri https://webmail.dsidsc.com/autodiscover/autodiscover.xml (url name) Get-ClientAccessServer | Set-ClientAccessServer -AutodiscoverServiceInternalUri https://webmail.dsidsc.com/autodiscover/autodiscover.xml(url name) Set-OABVirtualDirectory -Identity "DSI-MAIL\oab (Default Web Site)" -InternalUrl http://webmail.dsidsc.com/oab(url name)

Run the IIS reset. We can follow kb article also:

Outlook client applications cannot connect to public folders after you install Exchange Server 2010 SP1 http://support.microsoft.com/kb/2535105 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeRPC\ParametersSystem DisableAvailabilityServiceCalls DWORD, set it to 1

It needs reboot of the server. If we get the "internet timeout: 12002 " error in "test e-mail auto configuration" on client machine. In order to increase this limit we can set the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\Parameters Value Name: MaxConcurrentApi Data Type: REG_DWORD Value: 5 Restart the netlogon service and reboot the client machine. Delete and recreate the autodiscover virtual directory #remove-autodiscovervirtualdirectory -identity "DSI-MAIL\Autodiscover (Default Web Site)" #new-autodiscovervirtualdirectory