Date: Nov 5, 2012 Location: Carrollton, TX, US

Title: Business Analyst ID: ACC00006011 Description The Business Analyst will provide deep knowledge and stewardship of Master Data for order to cash system to ensure accurate, complete and consistent data is maintained in the system. Manage the processes and system changes across the business for critical master data including materials, pricing, subscriptions and customers. This role will act as an information liaison for all cross-functional processes related to adding new products including creation of materials, pricing and renewals of products. Analyst will partner with functional experts in each business to identify the best way to implement and operationalize new product rollouts, pricing changes and renewal solicitation plans. Roles & Responsibilities - Create and maintain material master file for each business that is part of WSS SAP Material Master for all saleable, shippable and BOM materials. Work with each business line to ensure consistent application of material attributes and setup. - Assign relevant product attributes - Maintain material hierarchy - Maintain material Item categories - Create and maintain material pricing. Work with each business line to ensure pricing attributes are established for new materials and updated for existing materials as needed. - Support price increase and changes to adjusted list prices - Maintain transaction pricing - Define groups of condition types and adjust and apply to types of materials - Manage annual price increases with each business unit and implement as needed - Create and maintain customer master file - Ensure that required customer attributes are applied to new customer records - Partner functions - PANS - Contacts - Customer type - Work with Customer Data Steward to implement and support defined processes - Process renewals - Analyze renewal data to ensure accurate subscription/quote creation within SAP and SFDC. - Identify data related issues and work with the business for modifications to prevent inaccurate renewal processing. - Manage Renewal cycles to ensure timely renewal processing. - Manage renewal processing errors by working with various departments and resolving system or data related issues. - Maintain renewal reports to track progress of renewal cycles, timing & status of outstanding and upcoming renewals. - Evaluate systematic renewal process to identify system related issues; thus to avoid and prevent critical errors within SAP and SFDC. - Actively participate in UAT (User Acceptance Testing) for renewal processes to ensure accurate changes to system code and processes. - Support various departments for questions or issues surrounding renewal processing. - Create and maintain PACS (product access codes) - Support the data mapping for system PAC codes for new materials - Establish and monitor renewal solicitation plans - Monitor monthly renewals - Review renewal errors and take appropriate action to resolve - Other - Actively participate in business system enhancements & acquisitions - Blue Printing and requirement gathering - Regression testing - Coordinate User Testing - Demonstrate appropriate application of GAAP, IFRS and SOX - Actively participate in various projects; i.e. cleanup efforts - Actively work with the business to resolve various billing issues We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Qualifications 1. Required skills a. Excellent written and verbal communication skills b. Self motivated and an advocate for change c. Experience with Global Enterprise Systems (SAP experience is preferred) and CRM tools (Salesforce.com knowledge/experience is preferred) d. Understanding of data processing flows within business systems e. Strong attention to detail f. Demonstrated analytical skills and passion for analyzing data g. Experience in effectively working in a cross functional environment interacting with multiple departments. h. Ability to maintain documentation for processes, rules, and definitions with applications such as Microsoft Word and PowerPoint 2. Preferred skills a. Experience with SAP, DW & SalesForece.com business systems b. Expert with Microsoft Office Suite c. Previous experience in global organizations preferred d. Strong project management skills. e. 4 year degree and 4+ years related experience At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit careers.thomsonreuters.com. More information about Thomson Reuters can be found on thomsonreuters.com. Job: Accounting & Finance

Date: Nov 19, 2012 Location: Bellevue, WA, US

Title: Salesforce.com Administrator ID: MAR00003241 Description Serengetis Salesforce.com (SFDC) Administrator will be responsible for leading and managing all facets of SFDC for our Bellevue, WA location. The SFDC database is currently used by sales and client services teams to track prospects, lead maturation, online and offline marketing campaigns, ongoing client management, product implementation processes and professional services engagements, as well as competitive intelligence. This position has project lead responsibilities and requires that this person successfully serve as the point person for integrating Serengeti Laws stand-alone SFDC instance onto the larger Thomson Reuters platform during 2013. Strong ability to collaborate with sales, account management and marketing, and to effectively manage SFDCs integration with our marketing automation software, Eloqua.

Duties & Responsibilities: Administration - Manage database of record, implemented on the SFDC platform, for all users. Perform basic administration of Bellevuebased SFDC instance - Create and manage custom objects, fields and formulas - Develop and maintain validation rules and custom workflows - Regularly perform database de-duping and cleanup procedures - Manage ongoing support requests and administrative needs of users - Refine existing reports, dashboards, and processes to continuously monitor data quality and integrity Training and Documentation - Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve - Assist users with report design and management - Train new users Process Discovery and Management/Reporting - Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database - Work with sales team to maintain, track and enhance sales activities - Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions Platform Integration - Work with online team to integrate web and online initiatives into the database We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization. Qualifications Qualifications: - Experience driving sales thorugh the effective use of SalesForce - Experience with SFDC (salesforce.com) administration and implementation - Strong analytical, business process development and problem solving skills - Excellent project management skills - Proficient in data manipulation (Excel, Access) - Interface with staff developing sales / marketing strategy/ initiatives as technical advisor - Experience documenting and validating business requirements - Experience creating and maintaining custom reports and dashboards - Ability to work both independently and drive and lead projects as necessary - Working knowledge of Eloqua a plus

SAP Business Analyst-16226

Description
Under direction, is responsible for providing functional design, system configuration and end user support during the implementation and ongoing operation of the mySAP ERP software used to support the Medical Colleges administrative operations; works with central administration and departmental users to gather business requirements, answer inquiries, plan and deliver products and services to meet business needs; participates in implementation, testing, rollout and training for new and enhanced functionality within the mySAP software; works with user to gather business requirements, determines best way to deliver requirements within mySAP, configures mySAP and tests system; analyzes business requirements and develops detailed functional specifications; reviews functional specification with users and ECG management to ensure accuracy and consistency; reviews functional specification with the ABAP and Portal Development teams as well as BASIS and Security teams to ensure their understanding of functional specifications; develops test scenarios and test data to complete test new functionality being added to Colleges mySAP implementation; maintains SAP Master data definitions; provides post go-live support for user problems reported to ITS Service Desk; documents correction of support cases in order to increase support

knowledge base; assists the SAP Training Team in development of mySAP documentation, on-line help, training material and quick reference guides; assists in delivery of mySAP training; performs other job related duties as required.

POSITION RESPONSIBILITIES:

Manage SAP & Salesforce.com (SFDC) master data Regularly perform database maintenance, execute and identify data validation procedures to ensure integrity of information in all systems Manage ongoing support requests and administrative needs of all SFDC users Develop reports, dashboards and processes to continuously monitor data quality and integrity related to SFDC and SAP (business area only). Assist SFDC users with report design and management Develop and maintain training plans, materials and documentation for SFDC users. Oversee on-boarding of new field personnel and ongoing training sessions Assess priorities, gather requirements, develop and communicate a schedule for future releases and enhancements Work with the Manager to define, communicate and manage a change management (release) process to implement new applications and updates to existing applications Work with various business areas (MPOS, Marketing, Sales Events, etc.) and SFDC users to identify, document, and communicate standard business processes as they relate to the SFDC platform Work with management to identify new and creative opportunities to leverage the SFDC platform to support additional business processes or functions Manage all third party Salesforce.com applications Perform other duties as assigned

POSITION REQUIREMENTS: Minimum Education: Bachelors degree in Computer Science, Business, Engineering or related field, or an equivalent combination of education and applicable work experience Minimum Years of Experience: 3-5 years database management SKILLS AND KNOWLEDGE:

3+ years of experience in a sales support role Experience with database software / CRM solutions; SAP & Salesforce.com a plus Heavy Excel skills required for standard project work Data manipulation and cleaning Strong documentation and training skills Interface with users developing strategy as an analytical advisor Ability to work independently, as well as collaboratively across business units with diverse work styles to develop business requirements for systems applications Excellent project management skills Ability to bridge business needs with the use of IT systems
The role primary focusses on support in terms of research and background information which is needed by the project teams. Aids in the development of client requirements via industry standard analysis techniques such as data flow modeling, case analysis, workflowanalysis, functional decomposition analysis, data modeling, and object modeling. Documents the results of analysis activities usingthe appropriate templates or analysis.

The Business Analyst III will oversee OneSite Portals initiatives as part of the product development team building new products and services for RealPage. Responsible for development of Online Leasing product development documentation, such as business requirements, technical designs, user interface mock-ups, client facing documents, marketing documents, and product quality assurance documentation. Coordinates problem management which includes defect and enhancement tracking and resolution. Leads meetings with the product development team through the entire product development cycle including product design, initial product testing, and release. Serves as a key contact for product development, marketing, sales, implementation, support, and training departments. PRIMARY RESPONSIBILITIES. Analyzes the capabilities of Online Leasing, and designs enhancements that will meet the needs of various clients. Coordinates the design, development, and release of enhancements in accordance with release management and change management procedures used at RealPage for OneSite. Provides product information to internal departments including professional services, implementation, conversion, marketing, training and support. Performs product feature comparison analysis for related systems and provides product selection criteria for the sales engineering team. Creates database, business logic and user interface design documentation including user interface mock-ups as needed to support internal and external web software development teams. Interfaces directly with clients to ensure Online Leasing will meet their evolving needs. Presents on product and project related topics for internal and external audiences. Provides content for the development of product documentation (including marketing materials, product specs, user guides, release documents, etc.), reviews and approves for internal or external use. Serves as a key contact for information about RealPage products. Responsible to management for meeting project objectives. Leads project planning activities and participates in development of more effective business processes. Acts responsively to urgent client and business needs. Organizes, participates, and conducts application feature testing and application walk-throughs. Responsible for managing multiple tasks to schedule. Possesses the ability to multi-task and move quickly between projects and stages with projects. Reports on progress weekly and measures against goals/initiatives. Organizes and manages software roadmap by leading client sessions to determine top priority features. Provides monthly feedback to the executive team on product roadmap, product scorecard, and updates to client-facing documentation. Assists with the analysis and resolution of internal and external support escalations.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES College degree or equivalent experience, preferably in business management or accounting Minimum 5 years experience in property management or e-procurement software product development and/or OneSite product development experience Project management experience / PMP certification is highly desirable Process improvement experience / lean six sigma green belt is highly desireable Strong verbal and written communication skills, with proven technical writing abilities Must be able to produce high-quality work as part of a fast-paced, dynamic team Strong team player with excellent interpersonal and communication skills Flexibility to work overtime Ability to effectively manage multiple priorities with minimal supervision

 Systematic, disciplined and analytical approach to problem solving Detail oriented.

The Implementation Analyst manages the initial s/w set-up of new client properties on the Revenue Mgmt System as well as provides fact-based implementation guidance to ensure successful transfer of data. This person should have exceptional customer service, project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate dept to ensure a positive client implementation experience. PRIMARY RESPONSIBILITIES Responsibilities include, but not limited to: Manage appropriate expectations during the implementation of Revenue Management System for each client. Build and maintain relationships with Professional Services team members to ensure successful implementation. Develop and communicate implementation plan and status for each client implementation. Communicate the project scope and possible issues in a timely manner. Initiate and coordinate internal quality assurance tests to verify accurate setup. Work with Professional Services team to ensure necessary information is available for the implementation. Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients. Apply SQL data fixes to ease setup of client specific requirements. Gather and load Property Management System data. Ensure accurate data is being received from source Property Management System and communicate any issues. Troubleshoot Property Management System data and file issues. Assist with the creation and maintenance of implementation related documents, check lists and procedures. Manage and schedule time to meet implementation goals and maximize department profit. Promote a positive professional image of RealPage internally and externally. Provide superior customer service to all internal and external customers. REQUIRED KNOWLEDGE/SKILLS/ABILITIES 3 years experience within a technical position or environment; systems software experience highly preferred High School diploma or equivalent is required; Bachelor degree in computer science or related field preferred Experience working with SQL database queries is required Some familiarity with command line processing is preferred Intermediate to Advancd knowledge of MS Office products including Excel, Word and Internet Explorer Demonstrated ability to quickly analyze and troubleshoot issues Professional demeanor Ability to learn and utilize new procedures and processes quickly Able to work with little supervision, but knowing when to escalate problems Flexible, detailed, and able to successfully accept change Demonstrated ability to work effectively with customers during high-pressure situations Strong customer service and organizational skills required; strong conflict resolution skills Strong attention to detail Strong verbal and written communication skills Ability to work in a fast-paced, deadline and customer oriented environment Above average interactive, planning, time management and detail skills Must be able to work effectively in a dynamic team environment Highly motivated, self-starter Familiarity with RealPage products, other property management software, or the property management industry is preferred

 Flexible to work overtime when needed.