Master of Business Administration- MBA Semester 1 MB0039 Business Communication - 4 Credits Assignment Set - 1 (60 Marks) 1.

. Explain briefly the characteristics of communication. See Answer on www.smuSolutions.com 2. Name the communication channel to which teleconferencing, Email, and telephone belongs to. Explain teleconferencing. See Answer on www.smuSolutions.com 3. Informal communication network is not just for idle rumours and may be useful in many ways. Justify. See Answer on www.smuSolutions.com 4. Explain some of the approaches for handling customer complaints and listening to customers. See Answer on www.smuSolutions.com 5. Explain briefly the four steps of the review process. See Answer on www.smuSolutions.com 6. Explain the different delivery styles that speakers can select for their presentation. Fall/August 2012 See Answer on www.smuSolutions.com Master of Business Administration- MBA Semester 1 MB0039 Business Communication - 4 Credits Assignment Set - 2 (60 Marks) 1. Explain the five steps of SQ3R techniques of reading. See Answer on www.smuSolutions.com 2. Write a note on the responsibilities of chairperson during a meeting. See Answer on www.smuSolutions.com 3. When you write a memo what language and writing style will you follow, explain. See Answer on www.smuSolutions.com 4. What is sampling? Briefly explain the various methods of sampling. See Answer on www.smuSolutions.com 5. Explain the principles that you need to follow while using emails for business communication. See Answer on www.smuSolutions.com 6. Select a company of your choice. Write a sales letter in the AIDA format to a prospective customer, persuading him/her to buy the companys product. See Answer on www.smuSolutions.com