REO Resource Team

Quick Asset Preparation | Efficient Sales Effort | Better Returns

Serving the Tri-Valley, Tri-City, East Bay, and Contra Cost County
www.ReoResourceTeam.com | Office: 925-315-8005

REO Resource Team is a professional, full-service company that specializes in the

management and marketing of REO properties. REO Resource Team offers strategic
REO solutions with the goal to reduce market time, obtain the highest recovery price for
our clients, utilizes state of the art technology to ensure communication & systems are
maximized and complete transactions in the least amount of time.

We are proactive and set high standards for REO marketing. We review every property’s
marketing plan and make repair suggestions on those properties that make economical
sense. When repairing a home we work closely with our asset managers to accomplish
the goal of reducing losses.

REO Resource Team services include:

• Property Inspections
• Market Analysis & Photos
• Monthly Monitoring
• Cash for Keys
• Compliance Issues
• EPA Issues
• Mold Remediation
• Evictions
• Comprehensive Marketing and Sales plans
• Property Preservation
• Bill Paying Services (Utility and Vendor)
• Innovative web-based property tracking and
reporting system

Mission:
Our mission is to provide full life-cycle capabilities with
the most streamlined, professional, cost-effective
liquidation.

REO Resource Team:

The REO Resource Team consists of an REO Field
Representatives, Transaction Coordinators, Contractors,
BPO Representatives, Buyer Agents, Administrators, and
Virtual Assistants. All staff members are available for
customer support seven days a week from 7:00AM to
7:00PM (PST).
 Pamala Spivey
5994 W. Las Positas Blvd. #101, Pleasanton, CA 94588
O| 925-315-8005 F| 925-297-0947
Email: pspivey658@aol.com
www.REOResourceTeam.com www.PamalaSpivey.com

OBJECTIVE
To obtain a challenging position as a REO agent

SUMMARY
• Full-time REO Agent with funds available to make emergency repairs for REO clients.
• Online meeting “Expectations Guide” with Buyers, Buyers Agents, Lender representing agents.
• Proven systems for REOs and Valuations, including checklists for optimal performance.
• Team of deadline-oriented, diligent, professional, and experienced REO/BUYER specialist.
• A real estate sales professional that has extensive real estate experience in single, multi-family, investment
residential properties, and solid experience in asset and portfolio management.
• Utilizes diverse property sales tactics to close all high-end sales deals.
• Dynamic communication and interpersonal skills to establish and maintain rapport with Asset Managers.

REO QUALIFICATIONS & EXPERIENCE

• REO Certifications: Harris University
• REO Platforms: Experienced with RES.NET, REO Trans.
• REO Coaching: NFSTI and Paradigm Default Systems & Services, Tim and Julie Harris
(Harris University)
• REO Technology: We use the latest advances in technology to ensure communication is
streamlined 24-7.

BPO CLIENTS (Approved):

Asset Valuation and Marketing, Clear Capital, Ocwen, First American Residential Value View, Goodman
Dean, HomEq, Integrated Asset Services, Nations Valuation Services, Premier Asset Services, Single
Source Property Solution

NOTABLE ACHIEVEMENT
• Certified Short Sale Agent
• Certified Loss Mitigation Consultant (Freedom Foreclosure Prevention Services)
• B.E.A.R. Bay East Association of Realtors “Rookie of the Year”
Closed over 30 transactions in less than 1 year
• Received “Grand Master” award (fewer than 2% of 4800 agents received this award)
• 2006 Pinnacle award (less than 1% of 5000 agents received this award)

EXPERIENCE
Resource Agent Assistant for REO Team 2007-present

Real Estate Team Leader 2006-present

Keller Williams Tri-Valley, Pleasanton, CA
• Lead a team of 5 buyer agents.
• Launched 2 investment clubs, East Bay Real Estate Investment Club and Tri-valley Real Estate
Investment Club; affiliated with Regent Investment Clubs.
• Recently restructured the business to capitalize on technological advances such as online
collaboration portals, online meetings and other web-based tools.
• Transitioned administrative tasks to a virtual assistant. These changes resulted in significant cost
savings while increasing productivity.
• Developed a technology-driven marketing plan utilizing the latest communication tools such as
webinars, blogs and interactive web site enhancements.
 Real Estate Team Leader, 2003 – 2006 2003-2006
Keller Williams Synergy, San Leandro, CA
• Lead a team of 5 buyer agents.
• Designed and facilitated an educational seminar entitled “Planning Your Future” which educates
clients on building wealth through purchasing multiple properties.

Real Estate Consultant 2000-2003

RE/MAX in Motion, Castro Valley

Real Estate Consultant 1997-1999

RE/MAX in Motion, Castro Valley

EDUCATION AND TRAINING

• California Real Estate Salesperson License
• 48 hours of Continuing Education Compliance
• Extended Real Estate Studies:
• Contract Negotiations Strategies
• Real Estate Exchanging
• Computer Automation for Real Estate
• Professional Real Estate Software Applications
• Certified High-probability Marketing Technician
• Advanced Marketing Systems Graduate

AFFILIATIONS
• MLS Alliance Member Accessing over 9 Bay Area Counties
• National Association of REALTORS®
• California Association of REALTORS®
• Bay East Association of REALTORS®
• Pleasanton Chamber of Commerce
 Spivey Team REO Resource Structure

Team Services
REO MARKETING • Advertisement on: Craigslist, Google,
• 800 number Yahoo, AOL, HomeSeekers, Home
Gain, Oodle, Zillow, Cyber Homes,
• 24 hour hotline
RealEstate.com, City Cribs, and
• Virtual Tour Foreclosure sites.
• Staging (If needed) • Commission reduction on “double-
• Brochure box sided” transactions
• Direct Mail Campaign • Spanish translator available
• Open House • Showing & feedback reports
• 24 hour website • REO/Tours
• Custom domain name • Commission reduction on “double-
• Website Statistics sided” transactions
• Spanish translator available
REO/BPO Team
• Available 7 days a week
• Three field inspectors
• Three full-time research property contractors. Verify property status (active,
pending, sold, expired, withdrawn). In addition, report history of subject
property.
• Three Administrative Assistants. Job entails maintaining property information
and database.
• All completed BPO’s are reviewed by LIC Realtor/Team Leader

TEAM LEADER BUYER AGENT

• Licensed Realtor (Minimum 10 years) • Responses to all buyer inquiries

oversees a staff of 5 Buyer Agents. within 24 hours
• Review all assigned BPO’s • Weekly open houses
• Specialized in assigned zip codes • REO tours
• Occupancy verification • Assists with all BPO orders
• CFK-facilitator
• Complete damage checklist
• Personal property inventory
• Submits all offers and reviews
R E O F I E L D R E P R E S E N TAT I V E R E O A D M I N I S T R AT O R

• Site Inspections • Adheres to the daily office tasks

• Ensures that PG&E and Water
is ordered CONTRACTORS

• Responsible for checking REO inventory • Attorney services available

• If vandalized police report is • Eviction assistance
completed within 24 hours • Securing properties
• Rekey locks
R E O T R A N S A C T I O N C O O R D I N AT O R
• Boarding properties (as needed)
• Ensures all disclosures are ordered and • Initial yard maintenance
signed
• Hauling/trash removal
• Project manages the transaction coordina-
tion from start to closing
• Maintains online escrow transaction
management system
 Team Flow Chart

SPIVEY
TEAM

TEAM LEADER

3 BPO 3 REO 3 REO REO REO REO

AGENTS BUYER LISTING MARKETING/ TRANSACTION CONTRACTORS
AGENTS AGENTS ADMIN. AGENT COORDINATOR

LANDSCAPER HOUSE
ALL REO CLEANING
PROPERTIES STAFF

RESIDENTIAL
TEAM

TEAM LEADER

LISTING SPECIALIST MARKETING/ADMIN. LEAD BUYER LEAD LISTING COORDINATOR/

DIRECTOR SPECIALIST ADMIN ASSIST.
 REO Action Plan Flow Chart

Listing Received Transaction Complete

BPO Completed in 24 hours Sign & Lockbox removed
Keys distributed
File Closed
Listing initiated
Sign installed
Appraisal Ordered Closing coordinated
Cash for keys with established
Clean out started Title Company

Price established Offer Received

Enter in MLS Negotiations handled
Marketing Started
Flyers ordered
Brokers Tour
Ads placed Monthly property
Video emails launched maintenance started

Weekly reporting initiated

Weekly property inspections
Marketing continued

1
 REO TEAM COVERAGE

Tri-Valley Contra Costa (Area 1)

Dublin - 94566 Alamo - 94501
Livermore - 94550 Concord - 94522
Pleasanton - 94588 Danville - 94526
San Ramon - 94582, 94583

Tri-City Walnut Creek - 94595, 94596,

94597, 94598
Fremont - 94536, 94537, 94538
Newark - 94560
Union City - 94587
Contra Costa (Area 2)
Antioch - 94509
Brentwood - 94513
Eastbay
Oakley - 94561
Castro Valley - 94546 Pittsburg - 94565
Hayward - 94541, 94542, 94543,
94544, 94545, 94546
Oakland - 94603, 94605
San Leandro - 94577, 94579
San Lorenzo - 94586