Technology Plan: Glenwood Springs Public Library Technology Plan 2013-2015 Prepared by: Jay Ballenberger, Kelly Brooks,

and Torie Derks November, 2012. Contents: Library Vision Mission Statement Technology Vision Statement Community Overview Current Physical Environment Current Technology Environment Technology Plan Objectives Plans for New Technology Equipment Inventory Staffing & Training Budget Requirements & Projections Evaluation Vision: To be Glenwood Springs main center for educational, recreational, and information resources. Mission statement: The Glenwood Springs Library seeks to be a center that welcomes all individuals regardless of race, religion, sexual preference or economic status and serves the community in the following key areas: - By providing free and unfettered access to information - By preserving historical data and records for future generations use - By educating patrons in technology & information literacy through instructional classes - By connecting people to a global information network through access to Internet and other technological services Technology Vision Statement: The library will be an access point for new and current technology and will connect the Glenwood Springs community to the greater global information infrastructure. Technology will serve to bridge the digital divide represented in the community and maximize community access to vital information resources. The updated technology will restore the librarys status as a relevant resource in the community, while providing the tools with which creativity, entrepreneurship,

entertainment, and learning are achieved. This plan seeks a balanced approach to purchasing new technologies; it is the librarys intention to purchase necessary updates while conserving funds for future use. Community Overview: The Glenwood Springs community is located 180 miles west of Denver at the confluence of two rivers. Known for its natural beauty, small town feel, friendly people, and tourist trade, this community is vibrant and ready to have an updated library. The current library is located in a historical building just off the main drag through town, right next to the local childrens park and historical museum. Currently the library is made up of an adult and childrens area.

The above chart outlines the Glenwood Springs population distribution. The younger generation is growing, and is likely to increase over the next few years due to the growing number of families in the community. That said, 13.68% of the population is between the ages of 35 and 44 right now, and the library does, and will continue to serve a large senior population. Many of our technology decisions have been influenced by this information. Current Physical Environment: In addition to the technology update, the building itself will be renovated. A community area will be added onto the entrance of area, as well as an expanded staff room and meeting area. The meeting room and community area will then be open to the public to reserve and act as a meeting place for community classes, lectures, and

other various meetings. Library pre-renovation:

Library Post-Renovation:

Current Technology Environment: The Glenwood Springs Library has a current network of 10 public computers and ten staff computers. All computers have 5 mbps Internet access. 8 staff computers are used for patron checkout, reference, cataloging, and other work duties. The senior librarian and the head circulation clerk use the remaining two computers. There are no self-checkout machines and no laptops. The ILS currently in use is the Gaylord Information Systems Galaxy program.

Plan Objectives: Goal 1: Streamline work-related processes with the purchase of a new Integrated Library System (ILS). Goal 2: Promote Early Childhood Literacy through A.W.E. Early Childhood Learning Stations. Goal 3: Improve patron access to the Internet and other common software programs like Microsoft Office through an increased number of desktops, easier access. Goal 4: Encourage patron information literacy via classes taught on laptop computers, offering tutoring times, and knowledgeable staff available to help. Goal 5: Ensure smooth function of library technology with the addition of an Information Technology Support Professional. Goal 6: Create an environment that encourages staff to be competent with current technology and to seek out new technology for the purpose of keeping the library up to date. Plans for New Technology The librarians at the Glenwood Springs public library surveyed members of the community to determine the most pressing technological needs of patrons and staff. The survey took place over the course of one week and was distributed to all patrons who entered the library. The total sample size was 250 individuals.

The chart reiterates the need for expanded public access computers for adults & children and for technology courses to be offered at the library. It also highlights the communitys desire to have an updated technology environment in the library.

Equipment Inventory: Workstations: After the technology update, the total number of computers in the library will be 47, a

more than 50% increase from the previous amount. Public Computers (35 total) - Adult Internet Computers - 20 - AWE Childrens Digital Learning Stations 2 - Catalog Access/Print Release Stations 2 - Macintosh Pro 3.2Hz Quad-Core Intel Xeon -2 - Laptops for in-house checkout & instructional use 10 Staff Computers (12 total) - IT person/Senior Librarian computers - 2 - Reference Desk 2 - Circulation 4 - Back of House Work/Item Check-in 4 Software: All library computers will be upgraded to Windows 7 operating systems. Applications: - LibLime ILS on all Staff Computers - Internet Explorer and Firefox - Adobe Creative Suite 6 Design - 2 licenses (for Macintosh computers) - Microsoft Office Home and Business 2010 edition (for Adult Internet & Staff desktops/laptops) - Deep Freeze on all Adult Internet computers, including laptops - Trend Micro Worry-Free Business Security Services on all desktops - Trend Micro Titanium anti-virus software on all laptops Printers, Copiers, Scanners & Fax Machines: Copier: -Ricoh Aficio MP 3350B, multifunction copy machine Printer: -Cobra Ink Systems Epson 1100 printer with modified external in reservoirs Fax Machine: -Fax24 patron fax kiosk -HP 2041 Plain Paper Fax and Copier for staff use Other Technologies: Projector - 1 Epson LCD Powerlite 1771W Staffing & Training: The Glenwood Springs library will hire one full-time, salary exempt IT Support

Professional to assist in the librarys migration to updated technology. The IT Support Professionals duties will include: o Identifying, assessing, and implementing emerging technologies that further the Libraries mission o Developing the vision for library technology in a changing environment, planning for the continued advancement of library computing capabilities, determining technology priorities throughout the library o Managing the operations of the technology of the library as a whole o Administering and updating the ILS and serving as a liaison for ILS operations. o Investigating the development of web design, applications, training, and related technology support. o Providing front-line support for staff and public workstations through help-desk ticket system. o Maintaining software licenses, hardware and software updates, and initiating a technology refresh plan. o Working closely with librarians and other library staff to develop IT policies in the library o Training staff and patrons in the proper use and maintenance of technology resources o Design and maintenance of the library website and troubleshooting library software and network/server problems - Required Qualifications: o Bachelors degree in technology or information systems 2 years work related experience Experience with Windows XP/7 operating systems, Mac OS X operating systems, help desk systems, databases, and computer management software. o Strong customer service & interpersonal skills o Knowledge of HTML, CSS, & Java (or Drupal/Wordpress). o Familiar with and willing to learn more about Adobe Creative Suite software o Basic familiarity with print networks, servers, and firewall - Spanish ability preferred but not required - Salary Range- between $50,000- $55,000, DOE. Staff Training: Goals o To have a technologically competent staff o Each staff member will have a minimal ability to troubleshoot technology issues o Employees will have solid understanding of the following software

programs: Adobe, Microsoft, and AWE Learning Stations Implementation o Prior to the implementation of the new technology the IT staff person will inform staff about the new ILS system and what new technology is included in the update o After the update there will be some time set aside to insure each staff person is familiar with the new tools on hand (this includes desktops, laptops, macs and awes) o IT Support Professional will create a Wiki so staff members that have questions can efficiently find answers o Training will continue to be an ongoing priority for all staff as new technology is introduced

Budget Requirements and Projections 2013-2015

2013
Project Planned IT Equipment: Projector (1) Spare projector bulb (1) Laptops (10) Desktops (36) Printer (staff) Copier/printer (1 year lease, public) Fax Machine (staff) Fax Machine (public) AWE Learning Station (2) MacPro with Applecare plans(2) Apple Display with Applecare plans(2) Category Subtotal Software: LibLime Integrated Library System Microsoft Office 2010 licenses (34) Deep Freeze license (30) Trend Micro Worry-Free Business Security Services, 36 Month Trend Micro Titanium, 36 month. Adobe Creative Suite 6 Design (2) Staff: IT Support Professional (1) Total Cost $984 $178 $6400 $29088 $650 $3360 $6598 Free $6586 $4996 $2056 $60896 $5419.43 $3,739.66 1,065 (included in desktop cost) (included in laptop cost) $1899.95 $50000

2013 Technology Budget Total:

$183,916.04

2014
Project Planned: Staff/Training IT Support Professional Maintenance/Updates: New Technology Copier Lease LibLime ILS 2014 Technology Budget Total: Total Cost: $52000 $10000 $10000 $3360 $5419.43 $80779.43

2015
Project Planned: Staff/Training IT Support Professional Maintenance/Updates: New Technology Copier Lease LibLime ILS 2014 Technology Budget Total: Total Cost: $52000 $10000 $10000 $3360 $5419.43 $80779.43

Timeline
Technology included in this plan spans phases one through four: Phase One - Hire IT Support Professional Phase Two - Physical Renovation of Library o Physical addition, including community area, meeting room, & expanded staff workroom o Installation of new furniture o Fireplace in the sitting area o Half-wall partitions in teen area Phase Three (some overlap with phase two) - Technology Update Installation of: o ILS o Desktops o Macs o Projector o Laptops

o Printer/Fax/Copier/Scanners o AWE Learning Stations Phase Four (overlaps with all phases) - Training o Staff Training o Technology course curriculum planned Phase Five -Grand Opening of renovated library -Classes and tutoring offered - Evaluation o Staff evaluation Surveys & interviews o Patron evaluation Surveys & interviews - Reflection o What is working vs. what needs tweaking? o What technology can we include in future years? Phase Six - Additional Updates o Possibilities include E-readers iPads Gaming stations Self-check out Smart boards Multi-media tools (video cameras, sound equipment) 3-D Printer