RAGHAV MUNDHRA

raghavmundhra2002@yahoo.com +91-9313395366 DOB: 8th Feb, 1988 SUMMARY

3+ years of hands-on experience in L2 Production support, maintenance &

Testing in UNIX/SQL & Windows environment.

Currently associated with Tech Mahindra Ltd, Noida as SME-OPR from Jun 2010 to

till date. Knowledge of RDBMS Concepts. Exposure to SDLC & STLC. An effective communicator with strong relationship management & coordination abilities. Adroit at working under pressure situation, cross-cultural & multi-lingual environments. Self-motivated & able to set priorities to meet deadlines.

TECHNICAL SKILLS Database : Tools & Technologies : Operating System : SQL & RDBMS concepts Weblogic, Websphere, TOAD, Putty, BMC remedy, Informix, Shell Scripting, Ms Office Unix/Linux, Windows

EMPLOYMENT DETAILS TECH MAHINDRA LTD, NOIDA (JUN 2010 OCT 2012) Projects Undertaken Platform Client Team Size Role
: : : : :

ASMENTERPRISE Unix/Windows AT&T 50+ SME OPR, IMA

JOB DESCRIPTION

As an SME (OPR) the job responsibilities involve Troubleshooting, Sanity testing, Manual Testing, Smoke Testing, Server Upgrade & Maintenance, Monthly/Weekly Data loading & Client Relationship Management for various Java, Unix & Web Based Mission Critical Apps using different AT&T Tools.
RESPONSIBILITIES

Providing technical support to various mission and business critical ATT projects as per the SLA agreement. Bug fixing, Shell Scripting & Release deployment. Root cause analysis of errors. Outage handling and alarm investigation. Sanity testing/morning verification/manual testing of various MC applications & Servers Regular interaction with Clients, Higher Management & Dev Team regarding issues
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TIMES IT SOLUTIONS, MZN (JUN 2009 JUN 2010) Projects Undertaken Platform Client Team Size Role
JOB DESCRIPTION : :

STOCKER

Windows TARKESHWAR : TEXTILES : 3 Junior Software : Engineer

As a JSE, the job responsibilities Involved testing & validation of the prototype of the product in its conception stage. Post-release responsibilities included Installation, maintenance, troubleshooting & feature enhancement of the final product based upon the client feedback.
RESPONSIBILITIES Coding, Bug fixing and Release deployment of the product at the client side. Trouble shooting & root cause analysis of errors.

Manual Testing using test cases. White Box and Black Box Testing of the release units Sanity testing & Prototype testing of the product Inventory management

AWARDS & ACHIEVEMENTS

Rising star award for adding value to the team and project by taking initiatives (2011) Cookie reward for being a Team player (2010) Appreciated by Clients, Peers & Seniors for Work Ethics, Dedication & Hard Work

ACADEMIA B.Tech CSE XII X 2005-2009 2005 2003 Amity University, Noida CBSE CBSE 68 % 63 % 80 %

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