Work Mode Management

Solution Manager 7.1

Work Mode Management

Scheduling Work Modes for technical scenarios, technical systems, instances, databases and logon groups Long term planning of recurring work modes as well as ad-hoc definition of single work
modes Automatic notification of users about upcoming system downtimes Central execution of system downtimes Downtime Reporting and Work Modes planning based on the data from BI reporting

Alerting and Monitoring in the Technical Monitoring Work Center will be sensitive to Planned Downtimes, so that no spurious alerts are triggered

Metric thresholds can be customized differently depending on the work modes Certain alerts can be switched on or off for different work modes Alert consumers can be defined work mode dependent

Work Modes
Planned Downtime System is technically down and end users have no access. System administrators can use the planned downtime to execute planned administration tasks that can only be executed during downtimes. Maintenance System is technically up and end users have no access. System administrators can use the maintenance to execute planned administration tasks that can only be executed during Maintenances. Peak Business Hour System is technically up and the end users have access. Majority of end users are logged in to the system and load peaks are expected. Non Peak Business Hours System is technically up and the end users have access. Majority of end users are logged in to the system and load peaks are not expected. Non-Business Hours System is technically up and the end users have access. Majority of end users are NOT logged in to the system and load peaks are not expected.

Work Mode Settings

Select Component types for which Work Mode Management has to be configured Technical Systems Databases Technical Scenarios Logon Groups

Select the System or Instance Create/Display/Edit Single or Recurring Work Modes Planned Downtime Maintenance Peak Business Hours Non Peak Business Hours Non-Business Hours
Create/Display/Edit Notification Schedules Create/Display/Edit Text Templates for Downtime Notifications

Notification Settings
Add recipients or recipients lists defined in Central Notification Management Edit the notification schedules for sending downtime notifications Edit text templates for e-mails, SMS and system messages

Execution
Execute the Planned Downtime Stop and Start the Managed System via Adaptive Computing or SAPControl

Reporting
System Downtime Reporting Availability Reporting

Roles and Authorizations

Work Mode Management Administrator User
Role
SAP_SYSTEM_REPOSITARY_ALL

Description Solution Manager System Repository - Full Authorizations

SAP_SMWORK_BASIC_TECHADMIN
SAP_SMWORK_SYS_ADMIN SAP_SM_DTM_ALL SAP_ITCALENDAR

Work Center: Basic Authorization Objects for Technical Administration

Work Center Technical Administration Work Mode Management - Full Authorizations Display of Work Modes in IT calendar Notification Management - Full Authorization

SAP_NOTIF_ADMIN

Work Mode Management Display User

Role
SAP_SYSTEM_REPOSITARY_DIS SAP_SMWORK_BASIC_TECHADMIN

Description
Solution Manager System Repository - Display Authorizations Work Center: Basic Authorization Objects for Technical Administration

SAP_SMWORK_SYS_ADMIN
SAP_SM_DTM_DIS SAP_ITCALENDAR SAP_NOTIF_DISP

Work Center Technical Administration

Work Mode Management - Display Authorizations Display of Work Modes in IT calendar

Notification Management - Display Authorization

Reference links
http://wiki.sdn.sap.com/wiki/display/TechOps/TechAdm_Overview http://help.sap.com/saphelp_sm71_sp01/helpdata/en/bf/5a62721652477592bf3441cc5a b6ec/frameset.htm
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/bf/5a62721652477592bf3441cc5a b6ec/frameset.htm https://websmp105.sap-ag.de/~sapidb/011000358700000592062012E.pdf