Major Research Project

A Comparative Study of Home Loan Credit Schemes of Indian Banks and foreign banks with special reference to SBI
and City Bank
Major Research Project On
A Comparative Study of Home Loan Credit Schemes of Indian Banks and foreign banks with special reference to SBI and City Bank
Submitted to the DAVV University, Indore in partial fulfillment Of the requirements of the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY Surbhi Rai Section Under the guidance of Dr. Sanjeevni Gangwani Associate professor, MITM
MEDI-CAPS INSTITUTE OF TECHNOLOGY & MANAGEMENT A.B.Road, Pigdamber, Rau Indore - 453331 Phone No.: 0731-4259500, 2856294 Fax: 0731-4259501 E-mail: info@medicaps-institute.ac.in
Medicaps Institute Of Technology And Management
Table of Contents 1. 2. 3. 4. 5. TITLE INTRODUCTION (CONCEPTUAL FRAMEWORK) REVIEW OF LITERATURE RATIONALE BEHIND THE STUDY RESEARCH METHODOLOGY a. Objectives b. Sample plan c. Tools of data collection d. Tools of data analysis LIMITATIONS OF STUDY DIRECTION OF FUTURE RESEARCH EXPECTED COUNTRIBUTION FROM STUDY BIBLIOGRAPHY
6. 7. 8. 9.
1. Title:- A Comparative Study of Home Loan Credit Schemes of Indian Banks and foreign banks with special reference to SBI and City Bank 2. Introduction:2.1 What is banking in India and foreign bank in India:-
Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started in 1786, and the Bank of Hindustan, both of which are now defunct. The oldest bank in existence in India is the State Bank of India, which originated in the Bank of Calcutta in June 1806, which almost immediately became the Bank of Bengal. This was one of the three presidency banks, the other two being the Bank of Bombay and the Bank of Madras, all three of which were established under charters from the British East India Company. For many years the Presidency banks acted as quasi-central banks, as did their successors. The
three banks merged in 1921 to form the Imperial Bank of India, which, upon India's independence, became the State Bank of India. Indian merchants in Calcutta established the Union Bank in 1839, but it failed in 1848 as a consequence of the economic crisis of 1848-49. The Allahabad Bank, established in 1865 and still functioning today, is the oldest Joint Stock bank in India.(Joint Stock Bank: A company that issues stock and requires shareholders to be held liable for the company's debt) It was not the first though. That honor belongs to the Bank of Upper India, which was established in 1863, and which survived until 1913, when it failed, with some of its assets and liabilities being transferred to the Alliance Bank of Simla. When the American Civil War stopped the supply of cotton to Lancashire from the Confederate States, promoters opened banks to finance trading in Indian cotton. With large exposure to speculative ventures, most of the banks opened in India during that period failed. The depositors lost money and lost interest in keeping deposits with banks. Subsequently, banking in India remained the exclusive domain of Europeans for next several decades until the beginning of the 20th century. Foreign banks too started to arrive, particularly in Calcutta, in the 1860s. The Comptoire d'Escompte de Paris opened a branch in Calcutta in 1860, and another in Bombay in 1862; branches in Madras and Pondicherry, then a
French colony, followed. HSBC established itself in Bengal in 1869. Calcutta was the most active trading port in India, mainly due to the trade of the British Empire, and so became a banking center. The first entirely Indian joint stock bank was the Oudh Commercial Bank, established in 1881 in Faizabad. It failed in 1958. The next was the Punjab National Bank, established in Lahore in 1895, which has survived to the present and is now one of the largest banks in India.
Around the turn of the 20th Century, the Indian economy was passing through a relative period of stability. Around five decades had elapsed since the Indian Mutiny, and the social, industrial and other infrastructure had improved. Indians had established small banks, most of which served particular ethnic and religious communities. The presidency banks dominated banking in India but there were also some exchange banks and a number of Indian joint stock banks. All these banks operated in different segments of the economy. The exchange banks, mostly owned by Europeans, concentrated on financing foreign trade. Indian joint stock banks were generally under capitalized and lacked the experience and maturity to compete with the presidency and exchange banks. This segmentation let Lord Curzon to observe, "In respect of banking it seems we are behind the times. We are like some old fashioned sailing ship, divided by solid wooden bulkheads into separate and cumbersome compartments." The period between 1906 and 1911, saw the establishment of banks inspired by the Swadeshi movement. The Swadeshi movement inspired local businessmen and political figures to found banks of and for the Indian community. A number of banks established then have survived to the present such as Bank of India, Corporation Bank, Indian Bank, Bank of Baroda, Canara Bank and Central Bank of India. The fervour of Swadeshi movement lead to establishing of many private banks in Dakshina Kannada and Udupi district which were unified earlier and known by the name South Canara ( South Kanara ) district. Four nationalized banks started in this district and also a leading private sector bank. Hence undivided Dakshina Kannada district is known as "Cradle of Indian Banking". During the First World War (1914-1918) through the end of the Second World War (1939-1945), and two years thereafter until the independence of India were challenging for Indian banking. The years of the First World War were turbulent, and it took its toll with banks simply collapsing despite the Indian economy gaining indirect boost due to war-related economic activities. At least 94 banks in India failed between 1913 and 1918
1.2 Foreign Banks in India Foreign Banks in India always brought an explanation about the prompt services to customers. After the set up foreign banks in India, the banking sector in India also become competitive and accurative.
New rules announced by the Reserve Bank of India for the foreign banks in India in this budget has put up great hopes among foreign banks which allow them to grow unfettered. Now foreign banks in India are permitted to set up local subsidiaries. The policy conveys that foreign banks in India may not acquire Indian ones (except for weak banks identified by the RBI, on its terms) and their Indian subsidiaries will not be able to open branches freely. Please see the list of foreign banks in India till date.
INTRODUCTION TO COMPANY
2.1 Company Profile of SBI: State Bank of India (SBI) is India's largest commercial bank. SBI has a vast domestic network of over 9000 branches (approximately 14% of all bank branches) and commands one-fifth of deposits and loans of all scheduled commercial banks in India. The State Bank Group includes a network of five banking subsidiaries and several non-banking subsidiaries offering merchant banking services, fund management, factoring services, primary dealership in government securities, credit cards and insurance. The five banking subsidiaries are: 1-State Bank of Bikaner and Jaipur (SBBJ) 2-State Bank of Hyderabad (SBH) 3-State Bank of India (SBI) 4-State Bank of Mysore (SBM) 5-State Bank of Patiala (SBP) The origins of State Bank of India date back to 1806 when the Bank of Calcutta (later called the Bank of Bengal) was established. In 1921, the Bank of Bengal and two other Presidency banks (Bank of Madras and Bank of Bombay) were amalgamated to form the Imperial Bank of India. In 1955, the controlling interest in the Imperial Bank of India was acquired by the Reserve Bank of India and the State Bank of India (SBI) came into existence by an act of Parliament as successor to the Imperial Bank of India. Today, State Bank of India (SBI) has spread its arms around the world and has a network of branches spanning all time zones. SBI's International Banking Group delivers the full range of
cross-border finance solutions through its four wings - the Domestic division, the Foreign Offices division, the Foreign Department and the International Services division. State Bank of India (SBI) (LSE: SBID) is the largest bank in India. If one measures by the number of branch offices and employees, SBI is the largest bank in the world. Established in 1806 as Bank of Calcutta, it is the oldest commercial bank in the Indian subcontinent. SBI provides various domestic, international and NRI products and services, through its vast network in India and overseas. With an asset base of $126 billion and its reach, it is a regional banking behemoth. The government nationalized the bank in 1955,with the Reserve Bank of India taking a 60% ownership stake. In recent years the bank has focused on three priorities, 1), reducing its huge staff through Golden handshake schemes known as the Voluntary Retirement Scheme, which saw many of its best and brightest defect to the private sector, 2), computerizing its operations and 3), changing the attitude of its employees (through an ambitious programme aptly named 'Parivartan' which means change) as a large number of employees are very rude to customers. ASSOCIATE BANKS: There are seven other associate banks that fall under SBI. They all use the "State Bank of" name followed by the regional headquarters' name. These were originally banks belonging to princely states before the government nationalized them in 1959. In tune with the first Five Year Plan, emphasizing the development of rural India, the government integrated these banks with the State Bank of India to expand its rural outreach. The State Bank group refers to the seven associates and the parent bank. All the banks use the same logo of a blue keyhole. Currently, the group is merging all the associate banks into SBI, which will create a "mega bank", and one hopes, streamline operations and unlock value.
FOREIGN OFFICES: State Bank of India is present in 32 countries, where it has 84 offices serving the international needs of the bank's foreign customers, and in some cases conducts retail operations. The focus of these offices is India-related business. SUBSIDIARIES AND JOINT VENTURES: In addition to the foreign branches above, SBI has these wholly owned subsidiaries and joint ventures:
an Ocean International Bank (Mauritius)
GROWTH: Mumbai, India location. State Bank of India has often acted as guarantor to the Indian Government, most notably during Chandra Shekhar's tenure as Prime Minister of India. With more than 9400 branches and a further 4000+ associate bank branches, the SBI has extensive coverage. Following its arch-rival CITIBANK, State Bank of India has electronically networked most of its metropolitan, urban and semi-urban branches under its Core Banking System (CBS), with over 4500 branches being incorporated so far. The bank has the largest ATM network in the country having more than 5600 ATMs [1]. The State Bank of India has had steady growth over its history, though the Harshad Mehta scam in 1992 marred its image. In recent years, the bank has sought to expand its overseas operations by buying foreign banks. It is the only Indian bank to feature in the top 100 world banks in the Fortune Global 500 rating and various other rankings. According to the Forbes 2000 listing it tops all Indian companies.
CORPORATE DETAILS: State Bank of India is actively involved since 1973 in non-profit activity called Community Services Banking. State Bank of India is India's largest bank amongst all public and private sector banks operating in India. State Bank of India owns and operates the following subsidiaries and Joint Ventures State Bank Of India Credit Card State Bank Of India Online State Bank Of India USA State Bank Of India Services State Bank Of India Mutual Funds State Bank Of India Branch State Bank Of India NRI Account
NON- BANKING SUBSIDIARIES:
SBI FACTORS)
ACTIVITIES: State Bank of India administrative structure is well equipped to oversee the large network of branches in India and abroad. The State Bank of India 14 Local Head Offices and 57 Zonal Offices are located at important cities spread throughout the country. State Bank of India has 52 foreign offices in 34 countries across the globe. The Corporate Accounts Group is a Strategic Business Unit of the Bank set up exclusively to fulfill the specialized banking needs of top corporate in the country. STATE BANK OF INDIA OFFERS THE FOLLOWING SERVICES TO ITS CUSTOMERS
Revised Service Charge.
-Pay. -Rail.
Moreover, State Bank of India has Colleges/Institutes/Training Centers that are the seats of learning and research and development. It caters not only to the employees of State Bank of India but also other banks/establishments in India and abroad. PERFORMANCE: SBI Bank India had Total Income of Rs 68376.83 crore for the financial year 2006 -07. State Bank of India has posted Net Income to the tune of Rs 6364.38 crore or the financial year 2006 -07. ORGANIZATION: State Bank of India is headed by Mr. Prateep Choudhary, Chairman.
COMPANY PROFILE OF CITIBANK:
Citibank,
major
international
bank,
is
the
consumer banking arm
of financial
services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by domestic deposits, after Bank of America and JP Morgan Chase. Citibank has retail banking operations in more than 100 countries and territories around the world. More than half of its 1,400 offices are in the United States, mostly in New York City, Chicago, Los Angeles, the San Francisco Bay Area, and Miami. More recently, Citibank has expanded its operations in the Boston, Philadelphia, Houston, Dallas, and Washington, D.C., metropolitan areas. In addition to the standard banking transactions, Citibank offers insurance, credit card and investment products. Their online services division is among the most successful in the field, claiming about 15 million users. As a result of the global financial crisis of 20082009 and huge losses in the value of its sub prime mortgage assets, Citibank was rescued by the U.S. government under plans agreed for Citigroup. On November 23, 2008, in addition to initial aid of $25 billion, a further $25 billion
was invested in the corporation together with guarantees for risky assets amounting to $306 billion. History
Manhattan Chinatown Citibank branch (New York City) Early history Founded in 1812 as the City Bank of New York, ownership and management of the bank was taken over by Moses Taylor, a protg of John Jacob Astor and one of the giants of the business world in the 19th century. During Taylor's ascendancy, the bank functioned largely as a treasury and finance center for Taylor's own extensive business empire. The first president of City Bank was Col. Samuel Osgood, born in North Andover, MA. In 1863, the bank joined the U.S.'s new national banking system and became The National City Bank of New York. By 1868, it was considered one of the largest banks in the United States, and in 1897, it became the first major U.S. bank to establish a foreign department.
National City became the first U.S. national bank to open an overseas banking office when its branch in Buenos Aires, Argentina, was opened in 1914. Many of Citi's present international offices are older; offices in London, Shanghai, Calcutta, and elsewhere were opened in 1901 and 1902 by the International Banking Corporation (IBC), a company chartered to conduct banking business outside the U.S., at that time an activity forbidden to U.S. national banks. In 1918, IBC became a wholly owned subsidiary and was subsequently merged into the bank. By 1919, the bank had become the first U.S. bank to have US$1 billion in assets. Charles E. Mitchell was elected president in 1921 and in 1929 was made chairman, a position he held until 1933. Under Mitchell the bank expanded rapidly and by 1930 had 100 branches in 23 countries outside the United States. The policies pursued by the bank under Mitchell's leadership are seen by historical economists as one of the prime causes of the stock market crash of 1929, which led ultimately to the Great Depression. In 1933 a Senate committee, the Pecora Commission, investigated Mitchell for his part in tens of millions dollars in losses, excessive pay, and tax avoidance. Senator Carter Glass said of him: "Mitchell more than any 50 men is responsible for this stock crash." On December 24, 1927, its headquarters in Buenos Aires, Argentina, were blown up by the Italian anarchist Severino Di Giovanni, in the frame of the international campaign supporting Saco and Vanzetti. In 1952, James Stillman Rockefeller was elected president and then chairman in 1959, serving until 1967. Stillman was a direct descendant of the Rockefeller family through the William Rockefeller (the brother of John D.) branch. In 1960, his second cousin, David Rockefeller, became president of Chase Manhattan Bank, National City's long-time New York rival for dominance in the banking industry in America. Automated banking card
Shortly afterward, the bank launched the Citicard, which allowed customers to perform all transactions without a passbook. Branches also had terminals with simple one-line displays that allowed customers to get basic account information without a bank teller. When automatic teller machines were later introduced, customers could use their existing Citicard. Credit card business:
In the 1960s the bank entered into the credit card business. In 1965, First National City Bank bought Carte Blanche from Hilton Hotels. However after three years, the bank (under pressure from the U.S. government) was forced to sell this division. By 1968, the company created its own credit card. The card, known as "The Everything Card", was promoted as a kind of East Coast version of the BankAmerica. By 1969, First National City Bank decided that the Everything Card was too costly to promote as an independent brand and joined Master Charge (now MasterCard). Citibank unsuccessfully tried again in 19771987 to create a separate credit card brand, the Choice Card.
John S. Reed was selected CEO in 1984, and Citi became a founding member of the CHAPS clearing house in London. Under his leadership, the next 14 years would see Citibank become the largest bank in the United States, the largest issuer of credit cards and charge cards in the world, and expand its global reach to over 90 countries.[4] As the bank's expansion continued, the Narre Warren-Caroline Springs credit card company was purchased in 1981. In 1981, Citibank chartered a South Dakota subsidiary to take advantage of new laws that raised the state's maximum permissible interest rate on loans to 25 percent (then the highest in the nation). In many other states, usury laws prevented banks from charging interest that aligned with the extremely high costs of lending money in the late 1970s and early 1980s, making consumer lending unprofitable. Currently, there is no maximum interest rate or usury restriction under South Dakota law when a written agreement is formed. Automatic teller machines:
Citibank was one of the first U.S. banks to introduce automatic teller machines in the 1970s, in order to give 24-hour access to accounts. Customers could use their existing Citicard in this machine to withdraw cash and make deposits, and were already accustomed to using a machine with a card to get information that previously required a teller.
In April 2006, Citibank struck a deal with 7-Eleven to put its automated teller machine (ATMs) in more than 5,500 convenience stores in the United States. In the same month, it also announced it would sell all of its Buffalo and Rochester, New York, branches and accounts to M&T Bank. Historical data
Asset & Liability
Asset/Liability Ratio
Net Income
Citibank was the third-largest bank at the end of 2008 as an individual bank. Subsidiaries According to the Citigroup website, until October 2006, Citibank ran the following subsidiaries:
Citibank, N.A.(National Association) - The "original" Citibank, primarily doing business in New York State and the tri-state New York metropolitan area. Also the parent company of the other subsidiaries.
Citibank Canada - banking service was pulled out on July 2010, leaving only with credit card service.
Citibank Texas, N.A. - The former First American bank. Citibank (West), F.S.B. - The former Citicorp Savings (a savings and loan operating in California), as well as the former California Federal Bank and Golden State Bank.
Citibank, F.S.B. - The primary Citibank subsidiary serving all other states, based in Chicago. Citibank Banamex USA - Formally California Commerce Bank, Banamex's U.S. banking
division.
Citibank (South Dakota), N.A. - A credit card and lending-only bank based in Sioux Falls, South Dakota, including the former Associates National Bank.
Universal Financial Corp. - A credit card bank, purchased in 1997, that manages the AT&T Universal Card.
On October 1, 2006, a massive re-organization designed to streamline the various Citibank banking charters occurred. Under the new structure, the following divisions were consolidated into: Citibank, N.A.: Citibank, FSB Citibank (West), FSB Citibank, Texas, N.A. Citibank Delaware Citibank Banamex USA Citicorp Trust, N.A. (California) Citibank South Dakota, N.A.: Citibank, Nevada, N.A. Citibank USA, N.A. Universal Financial Corp. Citibank South Dakota, FSB As of December 2006, these are the only two Citibank banking divisions: Citibank, N.A. and Citibank South Dakota, N.A.:
According to the FDIC, Citibank's headquarters for FDIC purposes is its Paradise Road Las Vegas, Nevada branch. In addition to these divisions, Macy's, Inc. under its former corporate name Federated Department Stores, finalized an arrangement with Citigroup to sell its consumer credit portfolio,
reissuing its cards under the Federated-Citigroup Alliance name Department Stores National Bank (DSNB) and allowing Federated to continue servicing the credit accounts from its Financial, Administrative and Credit Services Group (FACS Group Inc.). The cards involved are Macy's and Bloomingdale's. Citibank's private-label credit card division, Citi Commerce Solutions, issues store-issued credit card for such companies. as: Sears, ConocoPhillips, Exxon Mobil, The Depot,Staples, Shell Oil, and others. The German branch, the Citibank Privatkunden AG & Co. KGaA was sold in July 2008 to the French Crdit Mutuel Group. On February 22, 2010 it was renamed to Targobank. International subsidiaries:

Home
Citibank Algeria Citibank Argentina Citibank Australia Citibank Bolivia Citibank Bangladesh Citibank Brazil Citibank (China) Citibank (Colombia) Citibank (Egypt) Citibank (Greece) Citibank (Hong Kong) Citibank Hungary Citibank India Citibank Indonesia Citibank Japan Citibank Malaysia Citibank Pakistan
Citibank Peru Citibank Philippines Citibank Romania Citibank Russia Citibank Singapore Citibusiness Singapore Citibank Singapore IPB Citibank Slovakia Citibank South Korea
SBI HOME LOAN PRODUCT REVIEW:
I. SBI HI-FIVE LOANS Amount Term Interest Rates Maximum Rs.5 Lacs Maximum 120 months (i.e. 10 years) including moratorium period. 61st month Onwards - floating at 2.75% below SBAR Or Fixed interest at 1.25% below SBAR
Processing Fee: The revised processing fee structure (including service tax) from 9th November 2009 is as under : Loan Amount Processing Fee(Revised) Loan Amount Processing Fee(Revised)
Up to Rs.5 Lac
Rs.1000/
I. SBI EASY HOME LOAN FOR LOAN AMOUNT UPTO Rs. 50 Lacks Getting your dream home has become easier with SBI Easy Home Loan. With low interest rates for home loan under Rs. 50 lakhs category, SBI Easy ensures that you are not burdened with high interest for your home loan. Plus with over 12000 SBI branches nationwide you can get your Home Loan account parked at a branch nearest to your present or proposed residence.
Interest Rate: Interest rate during the first year (i.e. till first anniversary date from the date of first disbursement) is fixed at 8% p.a.
ree years may be Fixed or Floating as per the borrowers choice made at the time of sanction. If floating rate option is chosen, then the rate will be 2.5% below SBAR. If fixed rate option is chosen, then the rate will be .75% below SBAR prevailing on the third anniversary date from the date of first disbursement, and shall have a
reset frequency of 5 years from the third anniversary date of the loan. Fixed interest rate shall be subject to force-majeure clause. (SBAR = 11.75% p.a.)
Processing Fee: The revised processing fee structure (including service tax) from 9th November 2009 is as under: Loan Amount Up to Rs.5 Lac Above Rs.5 Lac and up to Rs.10 Lac Above Rs.10 Lac and up to Rs.20 Lac Above Rs.20 Lac and up to Rs.50 Lac Processing Fee(Revised) Rs.1000/ Rs.2000/ Rs.5000/ Rs.7,000/
HOME LOANS - INTEREST RATES (Revised SBAR w.e.f from 29.06.2009 = 11.75% p.a.) 1. SBI HI-FIVE LOAN - FOR LOAN AMOUNT UPTO Rs. 5 Lacs (available up to 31st March 2010) Interest Rates 8% p.a. Fixed interest rate during first 60 months. 61st month Onwards - floating at 2.75% below SBAR (OR) Fixed interest at 1.25% below SBAR SBI EASY HOME LOAN FOR LOAN AMOUNT UPTO Rs. 50 Lacks (AVAILABLE UP TO 30th June 2010 ) Interest Rates Interest rate during the first year (i.e. till first anniversary date from the date of first disbursement) is fixed at 8% p.a. Interest rate during next two years is fixed at 9% p. a Interest rate after three years may be Fixed or Floating as per the borrowers
2.
3.
choice made at the time of sanction. If floating rate option is chosen, then the rate will be 2.5% below SBAR. If fixed rate option is chosen, then the rate will be .75% below SBAR prevailing on the third anniversary date from the date of first disbursement, and shall have a reset frequency of 5 years from the third anniversary date of the loan. Fixed interest rate shall be subject to force-majored clause.(SBAR = 11.75%p.a.) SBI ADVANTAGE HOME LOAN FOR LOAN AMOUNT ABOVE Rs. 50 Lacs available up to 31st March 2010) Interest Rates Interest rate during the first year (i.e. till first anniversary date from the date of first disbursement) is fixed at 8% p.a. Interest rate during next two years is fixed at 9% p. a Interest rate after three years may be Fixed or Floating as per the borrowers choice made at the time of sanction. If floating rate option is chosen, then the rate will be 1.75% below SBAR. If fixed rate option is chosen, then the rate will be 0.75% below SBAR prevailing on the third anniversary date from the date of first disbursement, and shall have a reset frequency of 5 years from the third anniversary date of the loan. Fixed interest rate shall be subject to force-major clause.
List of papers/ documents applicable to all applicants: Completed loan application 3 Passport size photographs Proof of identify (photo copies of Voters ID card/ Passport/ Driving license/ IT PAN card) Proof of residence (photo copies of recent Telephone Bills/ Electricity Bill/ Property tax receipt/ Passport/ Voters ID card) Proof of business address for non-salaried individuals Statement of Bank Account/ Pass Book for last six months Signature identification from present bankers Personal Assets and Liabilities statement For guarantor (wherever applicable): Personal Assets and Liabilities Statement 2 passport size photographs
Proof of identification as above Proof of residence as above Proof of business address as above Signature identification from his/her present bankers Additional documents required for salaried persons : Original Salary Certificate from employer TDS certificate on Form 16 or copy of IT Returns for last two financial years, duly Acknowledged by IT Deptt. Additional documents required for Professionals/self- employed/ other IT assesses: Acknowledged copies of three years I.T. returns/ Assessment Orders. Photocopies of challans evidencing payment of Advance Income Tax
SBI Home Loans Unique Advantage No hidden costs or administrative charges. Package of exclusive benefits. we charge interest on a daily reducing balance!!
Surplus funds by prepaying the loan. s nationwide, you can get your Home Loan account parked at a branch nearest to your present or proposed residence.
CITIBANK HOME LOANS PRODUCT REVIEW:Eligibility Home Loans can be availed by Resident Indian whether salaried or Self-Employed and also by Non- Resident Indian who are Salaried. For resident Indians the following are the eligibility Norms: Loan Amount With CITIBANK Home Loans, you can get a home loan suited to your needs. The home loan amount depends on your repayment capability and is restricted to a maximum of 80% of the cost of the property or the cost of construction as applicable. A number of factors are taken into account when assessing your repayment capacity. Repayment capacity takes into consideration factors such as income, age, qualifications, number of dependants, spouse's income, assets, liabilities, stability, continuity of occupation and savings history. The loan must terminate before or when you turn 65 years of age or before retirement, whichever is earlier. -employed with a regular source of income
However, there are ways by which you can enhance your eligibility. him/her as a co applicant. The additional income shall be included to enhance your loan amount. In case of any co-owners they must necessarily be co-applicants. The final amount to be sanctioned will depend on your repayment capacity. However, what you ultimately are entitled to will have to conform within the limits fixed for each loan. and stamp duty costs are included Documents required for the Sanctioning of Home Loan CITIBANK offers attractive interest rates and unbeatable benefits to ensure that you get the best deal without any hassles. Keeping your convenience in consideration, we ask you for minimal mandatory documents for the sanctioning of your Loan against Property. We require the following documents to sanction your Loan Against Property:
Document specific for Self Employed Profit & Loss Account certified by Chartered Accountant for last 2 years (3 years for Home Equity) (both for business and personal of partners/directors) ity Proof, Residence Address Proof, Signature Verification must be provided for all the main partners / directors Disbursement of CITIBANK Home Loan CITIBANK Home Loans disburses the loan amount after you identify and select the property or home that you are purchasing and submit the requisite legal documents.
While one may be under the impression that the list of documents asked for is rather extensive, please note that it is for customers good. Each and every single document asked for will be verified and checked to ensure your safety. This may take some time but will complete all the legal and technical verifications to ensure that one has full rights to his home.
Your loan will be disbursed after you identify and select the property or home that you are purchasing and on your submission of the requisite legal documents.
On satisfactory completion of the above, on registration of the conveyance deed and on the investment of your own contribution, the loan amount (as warranted by the stage of construction) will be disbursed by CITIBANK Bank. lawyers for individual cases). EMI / Pre EMI. Personal Guarantor's Documents (PG Form, Photograph, Identity Proof, Address Proof, Signature Verification and Income documents, if applicable) - for Pre EMI and EMI cheques.
Application Process of Home Loan The moment you decide to buy a home, you can put in your application for a home loan. Yes, you can apply for a home loan even before you have selected the property. The property need not even be in the same city where you are residing. The only condition being that CITIBANK has Home Loans operations in both the cities. Should there be a change in your financial status or plans, you
withdraw your sanction within 6 months of approval of your home loan.
However bank is always ready to assist its customers in the event of legitimate problems. And, we might reconsider this if we find that there are satisfactory reasons for the delay. If it is refinancing you are interested in, it is possible within 6 months from the date of purchase of property.
Home loan Schemes
As one of the leading home loan provider, CITIBANK understands how special building a new home is for you and our Home Loan help you lay the foundation for your dream home.
CITIBANK offers you the most convenient home loan plans to suit your needs. With so many attractive features in every type of home loan we offer, creating the home you always wanted is no longer a distant dream.
Some of our key benefits are: Free Personal Accident Insurance (Terms & Conditions) ons for your home loan at attractive premium loan amounts suited to your needs
No matter what the requirement, we have an appropriate plan for you. Get the best deals, and finance your perfect home, only from CITIBANK.
TOP 10 PLAYERS IN BANKING & FINANCE State Bank of India HDFC bank Citibank CITIBANK Bank Punjab National bank UTI Bank
Hong Kong & Shanghai Banking Corp. Kotak Mahindra Bank Sundaram Bank Oriental Bank of Commer
3.1 Objective To study credit schemes of bank. To compare credit scheme of Indian bank and foreign bank. To find out consumer satisfaction level by service provide to them by Indian bank and foreign bank. To suggest some guidelines to the banks for issuing credit in the public.
3.2 Scope of the study. This study is analysis and comparison of home loans provided by the SBI and CITIBANK. It is helpful in analyzing the home loan service provided to the customer and their comparison.
RESEARCH METHODOLOGY:
4.1 Design of Research: The research will be exploratory in nature. A population of peoples who take home loan from these banks will be considered for this study. I will try to explore about the home loans which would make a difference in the behavior of the consumer. Effort will be made to throw light on most of the factors which have either indirect or direct effect on the behavior of the consumer. I will also explore the impact of home loans on the market share of the banks.
4.2 Sampling plan: Population: The study aimed to include the customers of SBI and CITIBANK in INDORE, to make a comparative analysis of home loan schemes of these two banks... Sample Size: A Sample size of 100 respondents will be taken for the current study because it is not possible to cover the whole universe in the available time period. So it is necessary to take the sample size. In 93 respondents 46 respondents from CITIBANK and 47 from SBI. The samples will the peoples of age
group lying between eighteen to thirty years. The sample will be taken in the form of strata based on age, sex, and income group. Sampling technique: The sampling technique will be probabilistic sampling more specifically the random convenient and judgmental sampling will be used. As in probabilistic sampling the select unit for observation with known probabilities so that statistically sound assumptions are supported from the sample to entire population so that we had positive probability of being selected into the sample. I will go for stratified random sampling as we are interested to study the home loan by SBI and CITIBANK, so we will make the strata on the basis of age, occupation, income level, gender. And from each strata we will go for random sampling.
Sources of Data: I will use primary source of data that is structured questionnaire. As these banks are established from so many years, so many researchers have done research on this topic, so we will find secondary data also and also use this data for the help of this research. So, this research data will collected from the primary source and secondary source. Our method of collecting the data is from the questionnaire that will be filled by the respondent from the sample, it will be structured questionnaire.
4.3 Tools and Techniques: As no study could be successfully completed without proper tools & techniques, same with my project. For the better presentation and right explanation I used tools of statistics and computer very frequently and I am
very thankful to all those tools for helping me a lot. Basic tools which I used for project are: -
BAR CHARTS PIE CHARTS TABLES
Bar charts and pie charts are very useful tools for every research to show the result in a clear, simple way. Because I used bar charts and pie charts in my project for showing data in a systematic way. So I need not necessary for any observer to read all the theoretical detail, simple on seeing the charts anybody that what is being said.
Technological Tools: MS -WORD MS-EXCEL
4.5 Review of literature:
Lecturer, Mathur Garima, Lecturer, Holani Umesh, Dean & Chairman (2010) Indian banking has come a long way from being a sleepy business institution to a highly proactive and dynamic entity. This transformation has been largely brought about by large scale liberalization and economic reforms that have allowed banks to explore new business opportunities rather than generating revenues from conventional streams such as borrowing and lending. Economic reforms and the entry of private players have seen nationalized banks revamp their services and product portfolios to incorporate new, innovative customer-centric schemes. Hence, Indian banking has finally woken up to the surging demands of the ever-discerning Indian consumer. Nowadays, due to the increase in competition, customer satisfaction is considered to be the most important thing in retail services. This study aims to analyse the major factors that are contributing towards customer satisfaction in banking services. The study also attempts to investigate any difference in the customer satisfaction of public and private sector banks. The study revealed that Innovative services, Network, Asscess, Technicalities, Behaviour, Comfort and Image are some of the factors responsible for customer satisfaction. Results have also revealed that there is no significant difference in the customer satisfaction of public and private sector bank.
Rao and Tiwari (2009) In their article attempts to study the significant changes that has taken place in the banking sector post liberalization especially in terms of capital adequacy, profitability and the asset quality. A study of five public sector banks was conducted to find out the factors which affect the efficiency of these banks. The study included independent variables
like Deposits, Advances and Assets and dependent variables included efficiency factors related to employees, per branch, operations,
liquidity and ultimate profits. The results reveal that only efficiency factors related to per branch and operation were the only ones which had a positive correlation on the deposits, assets and the advances of the bank, while the other three i.e. efficiency factors related to employees, liquidity and ultimate profits had no significant correlation on the variables.
Kumar and Gulati (2008) In their article talk about the changes in the operation in the banking sector post the reforms of 1991 under the chairmanship of Narashimham Committee, Narasimham Committee II (1998), and Verma Committee (1999). The principle objective of the reforms process was to improve the efficiency of PSBs in their operations. Talking about the market share of PSBs, it has 75.4% in the total asset whereas the private and foreign banks together constitute for the 24.6% (as on 2005/05).PSBs are facing severe competition from the private and foreign players as share of PSBs in terms of investment, advances, deposits and total assets have declined. PSBs still command a lions share in the banking sector, as they have strong presence in the rural and semi rural areas. The article attempts to study the efficiency of the
PSBs. The finding of the analysis reveals that Andhra Bank had been observed to be the most efficient bank followed closely by Corporation Bank whereas UCO and Bank of India were ranked the lowest. Sanjeev (2008) In the article attempts to find out the relationship between the efficiency and size of the bank. The study revealed that there was generally a decline in the efficiency levels of the PSBs. Corporation Bank and the State Bank of Bikaner & Jaipur have emerged as the most efficient banks throughout the study period. No conclusive relationship can be established between size and efficiency. Thus, it cannot be said with
certainty that increase in size as a result of consolidation will surely help the Indian banks in achieving higher efficiency.
G.S.Sureshchandar, Chandrasekhara Rajendran, R.N.Anantharaman, (2003) Focuses on investigating the critical factors of customer perceived service quality in banks of a developing economy India. Compares and contrasts the three groups of banks in India with respect to the service quality factors from the perspective of the customers. There seems to be a great amount of variation with respect to the level of service quality offered by the three groups of banks. The service quality indices with respect to the three groups and the Indian banking industry as whole, offer interesting information on the level of service quality delivered by banks in India.
Data Analysis & Interpretation: INTERPRETATION: SBI: 1) What is your occupation? Table-5.1 Business Man Student Government Employees Other House Wife Figure-5.1 15 0 22 0 9
Results: From the survey it was found that: Total Number of Respondents was 46. :0 of our Respondents was Students. 22 of the Respondents were into government employees 15 of our Respondents were Businessman. 9 of our Respondents were Housewives. None of our Respondent belonged to the category of others. 4 respondents did not answer.
2) From how many years you are associated with this bank? Table-5.2 Less than 1year 1-5 years 10 24
More than 5 years
12
Figure-5.2
Results: From the survey it was found that: Total Number of Respondents was 46 10 persons are associated less than 1 year 24 persons are associated from 1-5 years. 12 persons are associated from more than 5 years.
3) How do you come to know about the home loan schemes of that bank? Table-5.3 Newspaper Television Internet Other sources Figure-5.3 18 14 10 4
Result: From the survey it was found that: Total Number of Respondents was 46 18 persons came to know from newspaper 14 persons came to know from television 10 persons came to know from internet 4 persons came to know from other resources Print media (Newspaper) is more successful medium for advertising loan
Interpretation: schemes.
4) Are you aware of these types of home loans? Table-5.4 Home purchase loan Home construction loan Home improvement loan Home equity loan 9 18 6 4
Land purchase loan
Figure-5.4
Results: From the survey it was found that: Total Number of Respondents was 46 Only 4 persons know home equity loan. Many of peoples know home construction loan. 9 peoples know home purchase loan. 6 peoples know home improvement loans.
Interpretation: Most of the people (18) aware Home construction loan because this type of loan is a basic need for every people. Everybody wants his own home.
5) Are you aware all terms and conditions of home loans? Table-5.5
Yes
40
NO
Figure-5.5
Results: From the survey it was found that: Total Number of Respondents was 46. Many of persons know all terms and conditions of home loan i.e. 40. 6 persons had not known properly about all terms and conditions.
Interpretation: Many people answers in yes because every people want before taking loan that they will fulfill all terms and conditions or not.
6) Are you satisfied with the interest rate charges by your bank? Table-5.6 Strongly agree 12
Agree Disagree Strongly disagree
30 4 0
Figure -5.6
Results: From the survey it was found that: Total Number of Respondents was 46 12 among all consumers are strongly agreed by interest rate of the bank. 30 among all consumers are agreed by interest rate of the bank 4 among all consumers are disagreed by interest rate of the bank 0 among all consumers are strongly disagreed by interest rate of the bank.
Interpretation: 30 among all consumers are agreed by interest rate of the bank because they believe with policy of our bank which is nationalizing bank.
7) Are you utilize services which are provided by your bank? Table-5.7 Mobile Banking Net Banking 24 15
Forex Banking Figure-5.7
Result: From the survey it was found that: Total Number of Respondents was 46. 24 persons using mobile banking services. 15 using net banking services. Only 7 using Forex banking services.
Interpretation: Todays all sectors are computerize and they want give better and fast services and people are also accepting this type of changes.
8) Do you agree that your bank loan processing is fast? Table-5.8 Strongly Agree Agree Disagree Strongly Disagree 8 26 9 3
Figure-5.8
Result: From the survey it was found that: Total Number of Respondents was 46. 8 persons strongly agree that bank home loan processing is fast. 26 persons agree that bank home loan processing is fast. 9 persons disagree that bank processing is fast. 3 persons strongly disagree that bank processing is fast.
Interpretation: 26 persons agree that bank home loan processing is fast but 9 people are disagree because unavailability of document in bank.
9) Are you satisfied with the after home loan services provided by your bank as compared to other banks? Table-5.9 Strongly Agree Agree 12 30
Disagree Strongly Disagree
4 0
Figure-5.9
Results: From the survey it was found that: all consumers are disagreed by after sale services of the bank 0 among all consumers are strongly disagreed by after sale services of the bank Total Number of Respondents was 46 12 among all consumers are strongly agreed by after sale services of the bank. 30 among all consumers are agreed by after sale services of the bank
Interpretation: 30 among all consumers are agreed by after sale services of the bank because this is a nationalize bank and every work is on the paper.
10) Does the cost of home loan is appropriate, according to your demand? Table-5.10
Yes No Figure-5.10
33 13
Result: From the survey it was found that: Total Number of Respondents was 46. 33 persons said that home loan is appropriate according to their demand. 13 persons said that home loan is not appropriate according to their demand.
Interpretation: 33 persons said that home loan is appropriate according to their demand because SBI provide many slabs to loan amount.
11) Are you satisfied with the employee behavior at the bank? Table-5.11 Strongly Agree 19
Agree
23
Disagree
Strongly Disagree
Figure-5.11
Results: From the survey it was found that: Total Number of Respondents was 46. 19 persons very satisfied with the employee behavior of the bank. 23 persons satisfied with the employee behavior of the bank. 4 persons disagree with the employee behavior of the bank. No one disagrees with the employee behavior of the bank.
Interpretation: 23 persons satisfied with the employee behavior of the bank because hear working environment is good and all facility is available.
12) Does the bank give any discount upon loan services? Table-5.12 Yes No 40 6
Figure-5.12
Result: From the survey it was found that: Total Number of Respondents was 46. 40 persons said that bank give discount upon loan services. Only 6 persons said that bank does not give any discount upon loan services.
Interpretation: 40 persons said that bank give discount upon loan services if customer pays his installment time to time.
13) Are you satisfied by the time taken in sanctioning the loan? Table-5.13 Yes No 34 12
Figure-5.13
Result: From the survey it was found that: Total Number of Respondents was 46. 34 persons are satisfied by the time taken 12 persons are not satisfied by the time taken
Interpretation: 34 persons are satisfied by the time taken in sanctioning the loan because bank and customers both are completed his legal formalities which is necessary.
14) Have you faced any difficulty during taking the loan? Table-5.14 Yes No 39 7
Figure-5.14
Result: From the survey it was found that: Total Number of Respondents was 46. 39 persons face difficulty during taking the loan. Only 7 persons do not face any difficulty during taking the loan.
Interpretation: 39 persons face difficulty during taking the loan because they have no sufficient security to give the bank and they suffer for taking a loan. 15) Please respond your views on various home loan schemes of the bank? Table-5.15 Excellent Good Average Below average 24 18 4 0
Figure-5.15
Results: From the survey it was found that: Total Number of Respondents was 46. 24 persons give excellent grade of the bank. 18 persons gave good grade to the bank. Only 4 persons give average grade to the bank. No one give below average grade to the bank.
Interpretation: 24 persons give excellent grade of the bank because they provide better facility of the customers.
CITIBANK: 1) What is your occupation?
Table-5.1 Business Man Student Government Employees Other House Wife Figure-5.1 17 0 7 23 0
Results: From the survey it was found that: Total Number of Respondents was 47. 0 of our Respondents was Students. 23 of the Respondents were into government employees 17 of our Respondents were Businessman. 7 of our Respondents were Housewives. None of our Respondent belonged to the category of others. 3 respondents did not answer.
2) From how many years you are associated with this bank? Table-5.2
Less than 1year 1-5 years More than 5 years
17 19 11
Figure-5.2
Results: From the survey it was found that: Total Number of Respondents was 47 17 persons are associated less than 1 year 19 persons are associated from 1-5 years. 11 persons are associated from more than 5 years.
3) How do you come to know about the home loan schemes of that bank?
Table-5.3 Newspaper Television Internet Other sources Figure-5.3 12 22 9 4
Result: From the survey it was found that: Total Number of Respondents was 47 12 persons came to know from newspaper 22 persons came to know from television 9 persons came to know from internet. 4 persons came to know from other resources.
Interpretation: Electronic media (Television) is more successful medium for advertising loan schemes.
4) Are you aware of these types of home loans? Table-5.4 Home purchase loan Home construction loan Home improvement loan Home equity loan Land purchase loan 9 19 9 2 8
Figure-5.4
Results: From the survey it was found that: Total Number of Respondents was 47. Only 2 persons know home equity loan. Many of peoples know home construction loan. 9 peoples know home purchase loan. 9 peoples know home improvement loans.
Interpretation: Most of the people (19) aware Home construction loan because this type of loan is a basic need for every people. Everybody wants his own home.
5) Are you aware all terms and conditions of home loans? Table-5.5 Yes 34
NO
13
Figure-5.5
Results: From the survey it was found that: Total Number of Respondents was 47. Many of persons know all terms and conditions of home loan i.e. 34. 13 persons had not know properly about all terms and conditions
Interpretation: Many people answers in yes because every people want before taking loan that they will fulfill all terms and conditions or not.
6) Are you satisfied with the interest rate charges by your bank? Table-5.6 Strongly agree Agree Disagree Strongly disagree 11 34 2 0 Figure -5.6
Results: From the survey it was found that: Total Number of Respondents was 47. 11 among all consumers are strongly agreed by interest rate of the bank. 34 among all consumers are agreed by interest rate of the bank 2 among all consumers are disagreed by interest rate of the bank 0 among all consumers are strongly disagree by interest rate of the bank
Interpretation: 34 among all consumers are agreed by interest rate of the bank because they believe with policy of our bank which is Private bank.
7) Are you utilize services which are provided by your bank? Table-5.7 Mobile Banking Net Banking Forex Banking Figure-5.7 26 13 8
Result: From the survey it was found that: Total Number of Respondents was 47. 26 persons said that bank offer mobile banking services. 13 said that bank offer net banking services.
Only 8 persons said that bank offer Forex banking services.
Interpretation: Todays all sectors are computerize and they want give better and fast services and people are also accepting this type of changes.
8) Do you agree that your bank loan processing is fast? Table-5.8 Strongly Agree Agree Disagree Strongly Disagree Figure-5.8 4 21 13 9
Result: From the survey it was found that: Total Number of Respondents was 47. 4 persons strongly agree that bank home loan processing is fast.
21 persons agree that bank home loan processing is fast. 13 persons disagree that bank processing is fast. 9 persons strongly disagree that bank processing is fast.
Interpretation: 21 persons agree that bank home loan processing is fast but 9 people are disagree because unavailability of document in bank.
9) Are you satisfied with the after home loan services provided by your bank as compared to other banks? Table-5.9 Strongly Agree Agree Disagree Strongly Disagree 14 29 4 0
Figure-5.9
Results: From the survey it was found that: Total Number of Respondents was 47. 14 among all consumers are strongly agreed by after sale services of the bank. 29 among all consumers are agreed by after sale services of the bank 4 among all consumers are disagreed by after sale services of the bank 0 among all consumers are strongly disagreed by after sale services of the bank
Interpretation: 29 among all consumers are agreed by after sale services of the bank because this is a nationalize bank and every work is on the paper.
10) Does the cost of home loan is appropriate, according to your demand? Table-5.10
Yes No Figure-5.10
29 18
Result: From the survey it was found that: Total Number of Respondents was 47. 29 persons said that home loan is appropriate according to their demand. 18 persons said that home loan is not appropriate according to their demand.
Interpretation: 29 persons said that home loan is appropriate according to their demand because CITIBANK provide loan amount with relevant interest rate.
11) Are you satisfied with the employee behavior at the bank? Table-5.11 Strongly Agree 16
Agree Disagree Strongly Disagree
25 4 0 Figure5.11
Results: From the survey it was found that: Total Number of Respondents was 47. 16 persons very satisfied with the employee behavior of the bank. 25 persons satisfied with the employee behavior of the bank. 6 persons disagree with the employee behavior of the bank. No one is disagree with the employee behavior of the bank.
Interpretation: 25 persons satisfied with the employee behavior of the bank because hear working environment is good and all facility is available. 12) Does the bank give any discount upon loan services? Table-5.12
Yes No
35 12
Figure-5.12
Result: From the survey it was found that: Total Number of Respondents was 47. 35 persons said that bank give discount upon loan services. Only 12 persons said that bank does not give any discount upon loan services..
Interpretation: 35 persons said that bank give discount upon loan services if customer pays his installment time to time.
13) Are you satisfied by the time taken in sanctioning the loan?
Table-5.13 Yes No Figure-5.13 30 17
Result: From the survey it was found that: Total Number of Respondents was 47. 30 persons are satisfied by the time taken 17 persons are not satisfied by the time taken
Interpretation: 30 persons are satisfied by the time taken in sanctioning the loan because bank and customers both are completed his legal formalities which is necessary.
14) Have you faced any difficulty during taking the loan?
Table-5.14 Yes No 43 4
Figure-5.14
Result: From the survey it was found that: Total Number of Respondents was 47. 43 persons face difficulty during taking the loan. Only 4 persons does not face any difficulty during taking the loan.
Interpretation: 43 persons face difficulty during taking the loan because they have no sufficient security to give the bank and they suffer for taking a loan. 15) Please respond your views on various home loan schemes of the bank?
Table-5.15 Excellent Good Average Below average 18 20 8 1
Figure-5.15
Results: From the survey it was found that: Total Number of Respondents was 47. 18 persons give excellent grade of the bank. 20 persons gave good grade to the bank.
Only 8 persons give average grade to the bank. 1 person give below average grade to the bank
Interpretation: 20 persons give excellent grade of the bank because they provide better facility of the customers.
Limitations, Recovery Process and Suggestion 6.1 LIMITATIONS Although best of the efforts were made to conduct a prefect survey but still it faces certain limitation.
Following were certain limitation of this project.
1. The survey was conducted only on 100 respondents.
2. Some of the respondents did not answer all the questions, which could hamper the final results to a certain extent.
3. The study confines itself to the respondents of INDORE region only. Hence findings would not be relevant to other cities.
6.2 Recovery Process: If any customer who is takes the home loan they do not pay the installment than bank accepts a legal recovery procedure for that particular customer.. 1. First of all after wetting 60 days bank issue a notice of customer for Paying installment. 2. after notice if customer does not give any reply than bank confiscation His/her guaranty and recover the amount. OR 3. He/she can be prison for 3 month. 6.3 Suggestions
Following were the suggestions of the study:
1. CITIBANK should make more flexible policy to the people so that they attracts towards bank.
2. CITIBANK should provide more options for taking loans so that people have more choice to select the option and connect to the bank.
3. Every people want loans at appropriate rates banks are tried to provide
loans at appropriate interest rate.
4. CITIBANK should make policy according to Indian people needs so that they attract the people more.
5. CITIBANK should cover all types people like house wife, student and others like SBI bank.
6. SBI have many customers so SBI should manage all customers and facilities which are given to the customers.
7. SBI should improve after taking home loans services so that they increases the customer.
Comparative Result and Conclusion 7.1 Comparative Result Following results were generated from.. 1. Customers are increases of SBI because they provide ATM machines Everywhere so that customers can save our time.
2. Customers are more reliance on the SBI as compare to CITIBANK Because SBI is a Govt. Body.
3. Customers are increases of SBI because they provide home loan at lowest Interest rate as compare to CITIBANK.
4. If we talk about after taking home loan services CITIBANK is good as
Compare to SBI Bank.
5. There are many branches of SBI so people are easily connect to SBI Bank and use facilities where CITIBANK have less branches. 6. There are many variations of loans slab of SBI so that people choose the Our choice easily wherein CITIBANK do not provide variations.
7. SBI bank more flexible to pay the premium as compare to CITIBANK.
8. There are many types of people like Govt. employee, student, house wife, private employee are connect to the SBI bank and take home loans wherein CITIBANK deals with only Business man and Govt. employee.
7.2 CONCLUSION:
All the people are availing loan facility from both the banks. No. of respondents of SBI were 46 and 47 of CITIBANK. People related with SBI are more satisfied with the interest rate as compared to CITIBANK. SBI people much know about home loans then CITIBANK. Both CITIBANK and SBI mostly offer mobile banking services. Processing of SBI is fast then CITIBANK. After home loan services of CITIBANK is good as compare to SBI. Peoples related with SBI is more satisfy with the employee behavior as compared to CITIBANK. People are more satisfied by SBI for time taken for sanctioning the loan. From all this I conclude that SBI bank provide good home loan services as compared to CITIBANK and many people are very much satisfied with SBI.
BIBLIOGRAPHY:
Books:
Research Methodology (Nirmal jain) CR Kothari (Himalaya publication & co. Agra) Statistical Methods. S.P.Gupta (Himalaya publication & co. Agra) To provide material by the banks Magazines (Banking Management,) Discussion by the bank manager. Legal and Regulatory aspects of banking (Macmillan) Principal and Practices of banking (Macmillan) Economic Times Times of India Public publishers Articles
Websites: www.ezine@rticles.com www.googlesearch.com www.CITIBANK.com www.sbi.com www.scribd.com www.Wikipedia.com, www.sbi.co.in, www.banking.com, www.amezen.c
Dear respondent, I am a student of MBA,Medicaps Institute Of Technology And Management, Indore, is conducting a research on A Comparative Study of Home Loan Credit Schemes of Indian Banks and foreign banks with special reference to SBI and City Bank I would be extremely thankful if you spare some time to answer the following questions. All the facts disclosed by you will be used for academic purpose only.
QUESTIONNAIRE: Name____________ Qualification_________ Age 18 25 25-35 35-40 above Gender_________ 1) What is your occupation? Business man Government employee House wife Student Other
2) From how many years you are associated with this bank? Less than 1 year 1-5 More than 5 year
3) How do you come to know about the home loan schemes of this bank? News paper Television Internet Other resources
4) Are you aware of these types of home loans? Home purchase loan Home construction loan Home improvement loan Home extension loan Home equity loan Land purchase loan 5) Are you aware all terms and conditions of home loans? Yes No
6) Are you satisfied with the interest rate charges by your bank? Strongly agree Strongly disagree Agree Disagree
7) Your bank offers which type of services? Mobile banking Net banking Forex banking
8) Do you agree that your bank loan processing is fast? Strongly agree Strongly Disagree Agree Disagree
9) Do you satisfy with the after home loan services provided by your bank are best as compare to other bank? Strongly agree Strongly disagree Agree Disagree
10) Does the cost of home loan is appropriate, according to your demand? Yes No
11) Are you satisfied with the employees behavior at the bank? Strongly agree Strongly disagree Agree Disagree
12) Does the bank give any discount upon loan services? Yes No 13) Are you satisfy by the time taken in sanctioning the loan? Yes No 14)Have you face any difficulty during taking the loan? Yes No
If yes then specify___________________________ 15) Which grade you want to give of home loan schemes of your bank? Excellent Average Good Below average
16) Any suggestions that you want to give_________________________________
THANKS FOR YOUR CO-OPERATION.
ANNEXURE-B Response Sheet
For (SBI):- There are 46 Respondents. Q1 A C A C A E C A C E A Q2 A B C A B C B B A B C Q3 A A A B A B B A C B C Q4 C B A B C C A B B A B Q5 A B A A A A B A A A A Q6 B B B A B B B B B B C Q7 A B B B A B C A B C A Q8 A B A C B A B B D B B Q9 A B A B B B A B B A B Q10 A A A B A A A A B A A Q11 A C B B A B C B B A A Q12 A B A A A A A A A A A Q13 A B A A A B A B A B A Q14 B A A A A B A A A A A Q15 A A B A B A A A B C B
R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11
R12 R13 R14 R15 R16 R17 R18 R19 R20 R21 R22 R23 R24 R25 R26 R27 R28 R29 R30 R31 R32 R33 R34 R35 R36 R37 R38 R39 R40 R41 R42 R43 R44 R45 R46
C E C A C E C A A A E E C A C A C A C A E A C C C C C E C C A C E C C
C B A C B B C A B C B B A B B C A B B B B C B A B B B A C C A B C B B
A B D A B C A B C A C A B C B A C D B A C A C A B C B A B A A A D B D
E B B E B E B B C B A B D B E C A B D B E B A C B E A D B A D A E E E
A A A A B A A B A A A A B A A A A A A A A A A A A A A B A A A A A A B
B B B A B A A A A B B B B A B B C B B B B C A B B B A C A B A B B B B
B A A A A A B B A B C A C A B A B C A A B A A A B A B A A A B A C A A
B A A B B C B B A A B C B D B C A B B C B C B B B B C B C B B C B D B
B A B A A A B B A A B B B B C B B A B B B B B C B C B B B B A B C B B
A A A B B A A A A B A B A A A A A A B B A B A A B A A B B A A A B A A
A B B C B A B A A B A A A B B B A A A B B B A A A B B B A B B A B C B
B A A A A A A B B A A A A A A A A B A A A A A A A A A B A A A B A A A
A A A A B A A B A A A B A A A B A A B A A B B A A A A B A A A A A A A
B A A A A A A B A A A A A A A B A A A A B A A A A A A A B A A A A A A
B A B B A A B B A A A B C B A A B B A B A A B B A A B A A B A A B A C
For (CITIBANK): - There are 47 Respondents. R1 R2 R3 R4 R5 R6 R7 R8 R9 R10 R11 R12 R13 R14 R15 R16 R17 R18 R19 R20 Q1 A A D C A D C A C D A C A D D A D A A D Q2 A C B A C A B C A B A A A C B C A A B C Q3 B C C B B C C B A B C A B B B B A A D A Q4 B C E C B E C B E B B A B C E B B E A C Q5 B A A A B A A A B A A A A B A A A B A A Q6 A B B A B B B B B A B B B C B B A B B B Q7 B A B A A B A B A A A A C A A B A A A B Q8 B D A B D B A B B D D B C D B C D C B B Q9 A B B A B B B A B B B B B B A A B B C B Q10 B A B A A B A B A A A B B A A A B A A B Q11 A B B A B A B B A B B A B B A A B B A B Q12 B A A A B A A A B A A A A A B A A A A A Q13 B A B A A B A B A A A B A A A B A A A B Q14 B A A A A A A A A A A A A B A A A A A A Q15 A B A B A A B B C A B B C B B A A C B C
R21 R22 R23 R24 R25 R26 R27 R28 R29 R30 R31 R32 R33 R34 R35 R36 R37 R38 R39 R40 R41 R42 R43 R44 R45 R46 R47
D A A D D D A C A D A D A D D A D C D D D D A D D C D
B B A B A C B A C B A A B A C B B A C A B B C B A B B
B B A D B A C B B A B D B B A C B A C B A D B C B A B
E C B B B A D B A C B B B A E B C A E A A D B B A C B
B A A B B A A A B A B A A B A A A B A A A B A A A A A
C B A B B B B B B A B B B B B A B B B B A A B A B A B
A A A C B A C B A A A C B A A C B A A C A B C A B C B
B C A B B C D B B C B C C D B C C C D A B C B C B B B
B A B B A B B A B C B C B B A B C B B A A B A A B A B
A A B A A B A B A A B B A A B B A B A A A B A B A A A
A C A A B B B A A B B A B C B B A B B B C A B B C B B
B A B B A A A A A A A A B A A A B A A A A B A A A B B
A A A B A B B A A A B A A B A A B A A B A A B B A B A
A A A A A A A A B A A A A A A A A A A A A A A B A A A
A A C B B C A C B A A A C A B D B A B B B A A B B A B

Major Research Project

Transféré par

Informations du document

Description originale:

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

Major Research Project

Transféré par

Droits d'auteur :

Formats disponibles

A Comparative Study of Home Loan Credit Schemes of Indian Banks and foreign banks with special reference to SBI

and City Bank

Major Research Project On

MASTER OF BUSINESS ADMINISTRATION

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

an Ocean International Bank (Mauritius)

Medicaps Institute Of Technology And Management

NON- BANKING SUBSIDIARIES:

Medicaps Institute Of Technology And Management

Revised Service Charge.

COMPANY PROFILE OF CITIBANK:

Medicaps Institute Of Technology And Management

consumer banking arm

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Asset & Liability

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

SBI HOME LOAN PRODUCT REVIEW:

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

withdraw your sanction within 6 months of approval of your home loan.

Home loan Schemes

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

BAR CHARTS PIE CHARTS TABLES

Technological Tools: MS -WORD MS-EXCEL

Medicaps Institute Of Technology And Management

4.5 Review of literature:

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

More than 5 years

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Land purchase loan

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Agree Disagree Strongly disagree

Medicaps Institute Of Technology And Management

Forex Banking Figure-5.7

Medicaps Institute Of Technology And Management

Medicaps Institute Of Technology And Management

Disagree Strongly Disagree