Académique Documents
Professionnel Documents
Culture Documents
Applications Overview
Participant Guide
Release 3.0
Table of Contents
Table of Contents
Welcome ...................................................................................... 1
Slide 1:
Slide 2:
Slide 3:
Introduction ................................................................................. 5
Slide 4:
Slide 5:
Slide 6:
Slide 7:
Slide 8:
Slide 36:
Slide 37:
Slide 38:
Slide 39:
Slide 40:
Slide 41:
Slide 42:
Customer Setup............................................................................................ 46
Customer Setup Application.......................................................................... 47
Customer Account Maintenance ................................................................... 48
Customer Account Maintenance Main Window.............................................. 49
Customer View ............................................................................................. 50
Account for Customer View........................................................................... 51
Product for Customer View ........................................................................... 52
Scenario Stage Four ................................................................................ 53
Review ......................................................................................................... 54
System Monitor............................................................................................. 56
System Monitor............................................................................................. 57
System Monitor Introduction.......................................................................... 58
View Tab ...................................................................................................... 59
Logs Tab ...................................................................................................... 60
Review ......................................................................................................... 61
Pricing ........................................................................................ 62
Slide 58:
Slide 59:
Slide 60:
Slide 61:
Slide 62:
Slide 63:
Slide 64:
Slide 65:
Slide 66:
Slide 67:
Pricing .......................................................................................................... 62
Pricing Applications and System Processes .................................................. 63
Pricing and Bill Publishing Processes............................................................ 64
Rating........................................................................................................... 65
Event Attributes ............................................................................................ 66
The Rating Process ...................................................................................... 67
Management of Rejected Events .................................................................. 68
Principal Billing Processes ............................................................................ 69
The Billing Engine......................................................................................... 70
Review ......................................................................................................... 71
Table of Contents
Money Management.................................................................. 78
Slide 73:
Slide 74:
Slide 75:
Slide 76:
Slide 77:
Slide 78:
Slide 79:
Slide 80:
Slide 81:
Slide 82:
Slide 83:
Slide 84:
Slide 85:
Integration.................................................................................. 91
Slide 86:
Slide 87:
Slide 88:
Slide 89:
Slide 90:
Integration .................................................................................................... 91
Integration .................................................................................................... 92
Infinys Rating and Billing Functional Areas.................................................... 93
Review ......................................................................................................... 94
Course Summary.......................................................................................... 95
Welcome
Welcome
Slide 1: Welcome to Infinys Rating and Billing Applications Overview
Welcome
Navigate to www.convergys.com
Click Client Support Center link, the Convergys Client Support Center page opens.
Click Infinys product documentation link, the Client Support Center Product Documentation page
opens.
Click Log on. The Convergys Client Support Center Product Documentation page opens.
Introduction
Introduction
Slide 4: Why Infinys Rating and Billing?
Introduction
Infinys Rating and Billing provides its range of functionality through a combination of user applications
and volume processing applications. This section introduces the Infinys Rating and Billing applications
and their roles in the business process.
Introduction
Slide 8: Review
System Setup
System Setup
Slide 9: System Setup
This section introduces the Infinys Rating and Billing applications that are used to set up the system.
11
12
System Setup
Product: An item that a customer can purchase or lease. It may be a real object, for example a physical
handset, a service that is delivered, for example a telephone line rental, or something more abstract such
as a discount or a service level agreement.
Product family: A group of related products. For example, a telephony product family could contain line
rental, call barring, and any other fixed line telephony products. These groupings are optional and are
determined by the IRB operator.
Subscription type: A classification of subscriptions that can be configured for each installation of Infinys
Rating and Billing. A subscription is a sub-account grouping that links a set of products and packages
together for the purposes of bill presentation, discounting, and financial reporting.
13
14
System Setup
15
16
System Setup
17
Root price plan: A price plan that defines the basic prices for the products within a product family.
Child price plan: A price plan that is derived from another price plan (the parent price plan) and may
contain prices set relative to the parent price plan.
Package: A defined group of products that are sold together as a unit at a predefined price.
18
System Setup
19
20
System Setup
21
22
System Setup
23
24
System Setup
25
26
System Setup
27
28
System Setup
29
30
System Setup
31
32
System Setup
33
34
System Setup
35
36
System Setup
37
38
System Setup
39
40
System Setup
An invoicing company can be used to model the portion of an Infinys operator that is operational in a
particular tax jurisdiction. It can also be used to model service providers.
41
The thresholds that may be crossed are based on one of the following:
Credit exposure.
Unpaid spend.
Unbilled usage.
42
System Setup
Some predefined table sets are supplied with Infinys Rating and Billing, mainly relating to the following
areas:
Customers
Products
Price plans
Rate plans
43
2. At which stages during the catalog life cycle can a catalog be modified?
44
System Setup
45
Customer Setup
Slide 43: Customer Setup
This section introduces Customer Account Maintenance, which is used to set up:
Customers.
Accounts.
Budget centers.
Products.
46
Customer Setup
47
48
Customer Setup
49
50
Customer Setup
51
52
Customer Setup
53
1. What are the elements of a customer hierarchy, as shown on the main window of Customer Account
Maintenance?
2. Once you have associated an instance of a product with an account, what further steps should you
take?
54
Customer Setup
55
System Monitor
Slide 52: System Monitor
This section introduces the Infinys Rating and Billing applications that are used to monitor the system,
namely:
System Monitor.
Task Master.
The Task Master can be used to automate all Infinys Rating and Billing volume processes, which can be
linked together as sequences of processes.
56
System Monitor
57
58
System Monitor
59
60
System Monitor
1. Name the UNIX process that runs the Infinys Rating and Billing volume processing applications and is
2. Is the System Monitor used to control scheduled processes or start processes on demand?
61
Pricing
Slide 58: Pricing
This section introduces the Active Rating Engine and the Billing Engine, both of which are used in the
pricing process, and Rejected Event Maintenance, which is used in the management of events that
cannot be rated.
62
Pricing
63
64
Pricing
65
66
Pricing
67
Rejected event: Any event that cannot be rated. An event may be rejected because the event source
cannot be found or because the event record is corrupt.
68
Pricing
69
70
Pricing
1. Which table stores rated events in the Infinys Rating and Billing database?
3. Describe how Rejected Event Maintenance is used in the management of events that fail rating.
71
Bill Publishing
Slide 68: Bill Publishing
72
Bill Publishing
73
74
Bill Publishing
75
1. Once the Billing Engine has generated bill data, what are the two routes that bill formatting can take?
76
Bill Publishing
77
Money Management
Slide 73: Money Management
This section introduces the Infinys Rating and Billing applications that are used in the money
management process:
Accounts Receivable.
78
Money Management
79
80
Money Management
81
82
Money Management
83
84
Money Management
85
86
Money Management
87
88
Money Management
89
90
Integration
Integration
Slide 86: Integration
91
92
Integration
93
94
Integration
95