MainCriteria Variables Code C1 Coverage C2 Transportation C3 Disposal C4 Consumerscomplaints C5 Unitcost C6 Outcome C7 Segragation,Recover,Recycle C8 Environmentalaspect S b C it i SubCriteria

Coverage Benchmarking data from book Benchmarkingdatafrombook Guideline/Benchmarking for assigning weight Guideline/Benchmarkingforassigningweight 20% 40% 60% 80% Remark 100%

C11 C12

C13

100% 20% %Areacoveredunderwastecollection 5 1 Separatesystemforcollectionofwasteother thandomesticwaste (Biomedicalwaste,C&Dwaste, Hotelwaste, Marketwaste, Dead animal disposal) <10 CPHEEOhasproposedthestaffing StaffdeployedperLacpop. patternnormof2530sweeperswith onesupervisorper10,000population.

40% 2

60% 3

80% 4

100% 5

10

15

20

25

C14 C15 C16 C17

No.ofsweeperpersupervisor Averageattandence(%) Beatsleftunattended(%) No.ofwastestoragesiteperlacpop.

Usuallyonesupervisorfor2530 <4,18< 4,18 sweepers Shouldnotbelessthan80%. 50 Notmorethan5%ofthebeatsmaybe 80 leftunattendedonanyday. 0.4 Onedustbin/containerforapopulation of2000. Recommendedaveragedistance g betweenbinsis500m. Generallytotalwastestoragecapacityin thecityshouldbe2to2.5timesof estimatedtotalwastegenerated. Ideally,thisindicatorshouldbeabove 90%,(allowingfor5%10%ofthewaste beingcollectedbyragpickers) 30

6,14 60 60 0.5 70 40 0.6

8,12 80 20 0.8 1,1<

10 90 0

C18

Collectioneffectivenessration(%)

45

60

75

90

Transportation C21 C22 >20 Vehiclesdeployedfortransportingwasteper 100tonn Averagenumberoftripstolandfillspervehicle Trendinrecentmonthsisauseful benchmark.Eachcityshouldsetitsown perday normsbasedonthedistancetothe landfill. Ratedcarryingcapacityofeachtypeof vehiclecouldbeausefulbenchmark. Each loader beat and manual beat has a Eachloaderbeatandmanualbeathasa prescribedrequirementofdriversand helperswithsomeextrastaffas substitutesforthoseonleaveorabsent. Maitenancestaff:4staff/5vehicle,6 staff/10vehicle,17staff/25vehicle,24 staff/50vehicle,(CPHEEOmanual) 20 <0.5 16 1 13 10> 1.5 2 Dependsontypeofvehicle used

C23

Averagequantityofgarbagecarriedpertrip pervehicle Staff deployed for transportation of waste/ Staffdeployedfortransportationofwaste/ 100Tonn

<10Mt.

10Mt.

12Mt.

15Mt.

Dependsontypeofvehicle used Lesser staff deployed incase of Lesserstaffdeployedincaseof mechanizedsystem (mechanicalsweeper,transfer stationwithcompactor,etc.)

C24

C25 C26

C27

90%attendecelevelofdrrivers ForPrimarycollection04trip/day ForSecondary02trip/day For Secondary 02 trip/day WorkloadnormfordriversTrendin recentmonths AveragedieselconsumptionpertonnperKm Estimatednormforfuelconsumption Trendinrecentmonths ofgarbagetransported Comparisionwithratedfuelefficienyof vehivleshallbeconsider.

Attendancelevelofdrivers Averagetripsperdriverperday

50 <0.5

60

70 1

80 1.5

90 2

C28

%ofsparevehicle

30%sparevehicleasperCPHEEO manual

<10

10

12

15

Di l Disposal C31

Proportionofwastedisposedthrough scientificdisposalmanner Proportion/Quantityofwastereceivedat landfillsitestonnesperday Staffatdisposalsitesper100tonnesof garbagedisposed

C32 C33

ComparisonswithothercitiesTrendin <40 recentyears 80%Wastetreatedthroughscientific disposal 30%ofWastegeneratedincity ComparisonswithothercitiesTrendin recentyears

40

60

80

90

C34

Vehiclesatdisposalsitesper100tonnesof garbagedisposed

AsperCPHEEOmanual 11nos./200MT,17nos./500MT.,25 nos./1000MT.

C35

Performanceofthetreatment(compostplant, Thisindicatorcanbebenchmarked againstotherplantsandtrendprevailing westtoenergy,RDFplant,ecobricks)

intheplantinrecentyears.

C36 C37

No.ofdisposalandtreatmentfacilityper100 Sq.Km. ModeofoperationofSWMsyatem

11 Departme Contract ntal PPP

Consumer'scomplaint C41

Totalnumberofcomplaintsreceivedperday

>15 Thisindicatorcanbebenchmarked againstothercitiesandtrendpreaviling intheagencyinrecentyears. Comparisonswithothercities.Trend prevailingintheagencyinrecentyears. Comparisonswithothercities.Trendin recentyears >6 20

15

10

C42

Complaintsattendedto.

40

60

80

100

C43 .

y( ) Privatizationofcollectionactivity(%) Totalnumberofcomplaintsreceivedfor violationofMSWrule2000andother pollutionnorms

UnitCost

20

40 6

60 4

80 2 1,<1

100

C51

Establishmentcostpertonneofgarbage disposed

ComparisonswithothercitiesTrendin >1200 recentyears(Increasingtrend,after adjustingforpriceincreases,would indicateinefficiency,wastage,and leakages.) >900

1200

1000

800

600 Costmaybemoreincaseof workcariiedout departmentally. Lesserincaseofoncontract. LeastincaseofonPPPbasis 250 Costmaybemoreincaseof workcariiedout departmentally. Lesserincaseofoncontract. LeastincaseofonPPPbasis 150 Dependsondistancetolandfill site

C52

O&M(operationandmaintenance)costper ComparsonswithothercitiesTrendin recentyears(Increaseincostsdueto toneofgarbagedisposed

increaseininputpriceshastobe separatedinordertounderstandother reasonsforchangeinunitcost.)

900

700

500

C53

Totaloperationalcostpertonneofgarbage disposed

ComparisonswithothercitiesTrendin >300 recentyears

300

250

200

C54

Totalcostpertonneofgarbagedisposed

ComparsonswithothercitiesTrendin recentyears

>1600

1600

1400

1200 1000, <1000

Dependsondistancetolandfill site,wastegenerationrate, Modeofoperation

C55

Totalcostpercapitaday
Outcome

>0.05

0.05

0.04

0.03

0.02

C61

Levelofcleanliness

C62 C63 C64 C65

Responsivenesstoconsumercomplaints Overallsatisfactionofcitizenswithservices Incidencesofdiseasesper1000population FrequencyofIECacivityanditsmonitoring system

Segragation,Recover,Recycle

Comparisonwithfindingsofsimilar surveysinpreviousyears(Tracking)can beausefulbenchmark. Evaluationoftheresponses ComparsonswithothercitiesTrendin recentyears ComparsonswithothercitiesTrendin recentyears

Poor

Average

Good

Excellent

>3

25 0

3 2 1 Dissatisfie Satisfied Highly d satisfied 20 15 10 5 5 5 10 15

C71 C72 C73 C74

PercentageoftotalQuantity.Segragatedat source PercentageoftotalQuantitySegregationat treatmentplant PercentageoftotalQuantityRecycled PercentageoftotalQuantityRecovered

EnvironmentalAspect

20 20 <25 <26

40 40 25 25

60 60 30 30

80 80 35 35

100 ProvisionoftwobinsbyULB, awaernessofpeople 100 40 40

C81 C82 C83

Monitoringgroundwateratlandfillsite Monitoringgroundwaterwithin5Km.radius AirqualitymonitoringatLandfillsite( Methane,CO2,SPM)

No No No

Yes Yes Yes