Dictionary of Competencies

Analytical Thinking Ability to break a situation into smaller components to better understand it, which includes tracing issues in a systematic way, organizing and comparing different aspects, identifying relationships, setting priorities and generating possible solutions. Concern for Accuracy and Details Ability to reduce confusions and discrepancies in work processes, by monitoring and checking the accuracy of work and information, and insisting on clarity of roles and functions. Corporate Social Responsibility Ability to understand, help, protect and serve the general community in the best interests of the organization. Decision Making Ability to face diverse situations and make informed and timely decisions. Information Seeking Ability to go beyond routine or required questions to solve issues or identify opportunities, driven by curiosity and desire to know more about things, people or situations. Know-how Transfer, Mentoring, Coaching Ability to participate actively in the long-term learning or development of others on the basis of a good understanding of their needs and potentials. Knowledge of Business Environment Ability to understand both the business implications of decisions and the business environment evolutions impact on the organizations strategic direction, and to act upon such understanding. Motivating Others Ability to motivate and inspire others to obtain results, by constructively connecting the interests of the individual employees, the community and the organization. Problem Solving Ability to understand a problem and devise a workable solution. Valuing Diversity Ability to understand, respect and value the different viewpoints, practices, customs, values and norms of other individuals, groups and cultures, and to work effectively in a diverse environment. Verbal and Written Communication Ability to express ideas effectively in individual and group situations adjusting style and methods to the specific needs of the audience. Achievement Ability to set goals and priorities maximizing the use of available resources to consistently deliver results in line with corporate directions, departmental objectives and customer expectations. Change Leadership Ability to alert others to the need for change, and to champion the change effort through building and maintaining support and commitment.

Dictionary of Competencies
Commitment to Learning Ability to seek out and understand existing and/or new tools, techniques and approaches that can contribute to personal growth and marketability and to the fulfillment of the organizations ongoing and changing needs. Conceptual Thinking Ability to understand and refer to the general principles and methodologies behind a situation or issue, and to generate solutions that respect such principles. Delegation Ability to share responsibility with individuals and groups to enhance their sense of commitment and ownership Flexibility Ability to adapt own opinions, behavior and attitudes in the light of new information, changing situations and/or different environments and cultures, to ensure effective and efficient work in all circumstances Influence and Charisma Ability to persuade, convince, influence or impress others to achieve a desired effect or impact a course of action Innovative or Creative Thinking Ability to think out of the box, and to adopt a new or original approach towards actions and work. Listening, Understanding and Responding Ability to actively listen and understand, and then respond appropriately when interacting with others. Networking Ability to establish and maintain a broad network of contacts, and to involve it timely and appropriately to keep a pulse on internal and external issues, make informed decisions, reach objectives and minimize obstacles. Organizational Awareness Ability to understand corporate processes such as product development, policy development, budget and decision-making, and to act upon such understanding. Planning and Organizing Ability to develop and implement plans effectively and efficiently to accomplish goals. Service Orientation Ability to understand and help others fulfill their needs. Strategic Thinking Ability to perceive the organizations current and future nature, capabilities and potentials within its evolving socioeconomic, technological and political environment. Teamwork Ability to work co-operatively with others, as opposed to working separately or competitively.