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Investment on People for Operational Excellence

Learning to

Lead
in times of Uncertainty

If our AIM is excellence, then

To achieve excellence we must

A. I. M. HIGH!

Excellence : Align with Vision/dream -

Organizational & Team Excellence

Integrate with values

Master
delivery
Kothandaraman story
3

Align with Vision- Performance Management at various levels


Long Term Vision /Policies Managerial Effectiveness Enterprising Capacity Evolution

Wisdom/ O.B.I

Influence & Decision Flow

Strategy/ Planning

Knowledge Team Efficiency


Feedback Flow & Learning

Operation Key Execution


Task/Activity competence

Information

Process focus Product/service Delivery

Data
4 Transactions

Short Term

Reflections :

For organization to perform, every one manages- Big or Small! Performance is a function of competence and goal.. But How about culture?

The police commissioner story


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Culture some reflections

raja

Culture = kalacharam ( Indian phrase)

Kalacharam = kalai + Acharam


D= 2E+ 2P

Culture -Institutional process Leadership at various levels


Enterprise

Long Term

Operating Principles: Conceptualize/ Clarify, Communicate

Beliefs

Lasting Organizational Values


Large groups Consistent Organizational Culture Responses/ Experiences Energized Work Atmosphere Personal Ownership/ Commitment & accountability
8

Structures & Systems: Reinforce, Refine, resolve Focus & impact Work /behavior Norms :Monitor, Mentor inspire/implicate

Team

Short Term

Attitude& Output: Discipline ,Dedicate deliver, demonstrate

Individual Customer Experience

Behavior

Random thoughts
Who is a leader? the corporate joke

In the corporate world there is a huge mix up between Domino pizza delivery boys and true leadersthe seminar theme is Learn to lead in times of Uncertainty- Can we be tr LEADERS and not just delivery boys?

LEADERSHIP is a possibility in every human being; It has very little to do with Academic or intellectual certification It is about Dreaming, Daring , Disciplining and inspiring the hearts

Impact of leadership
Style

Structure

Leadership Impact

System

Self awareness

4 indicators of maturity..
A self aware person displays positive qualities of the following

Pro-activity
Sensitivity Principle centeredness Surplus mentality

Pro-activity & Sensitivity


Pro active / Initiating (+)

Transformational Leader/ Institution builder


Sensitivity / Universal View ( +)

Dictator/ Controller
Self pre-occupation(--)

Scholar/ Critic
(---)

Spectator / Heckler

Re active or Passive / Indifferent

Principle Centeredness & Generativity


Generative/ Surplus mind (+)

Creator/ Investor
Conviction Based on (+) Principles

Opportunist/ Manipulator
Convenience at random ( __ )

Hoarder/ Withholder

Consumer/ Parasite

Deficit mind ( __ )

Do you

choose to orbe a REAL

Leader or a passive spectator?

Are you willing to be truly

Proactive Sensitive Surplus minded Principle centered

Thank you so much...


From Raja krishnamoorthy
Phone: 98402-77362 Mail: rajaglad@hotmail.com

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