HISTORY OF TWO RENOWNED CHAINS OF HOTEL (DOMESTIC AND INTERNATIONAL)

TAJ HOTELS RESORTS AND PALACES

INDUSTRY: Hospitality and Tourism HEADQUATERS: Mumbai, Maharashtra (India) KEYPEOPLE: Ratan Tata (Chairman), Raymond Bickson (MD & CEO) PRODUCTS: Hotels, Resorts, Palaces, Taj Safari, Taj Air & Spa. PARENT: Tata Group WEBSITE: http://www.tajhotels.com

Taj Hotels Resorts and Palaces is a worldwide chain of Hotels and resorts. A part of the Tata Group, one of India's Largest business conglomerates, Taj Hotels Resort and Palaces own and operate 76 hotels, 7 palaces, serviced Apartments, 6 private islands and 12 resorts and spas, Spanning 52 destinations in 12 countries across 5 continents And employ over 13000 people. Jamshetji Nusserwanji Tata, founder of the Tata Group, Opened the Taj Mahal Palace & Tower, the first Taj Property, on December 16, 1903.
MILESTONES ACHIEVED BY THE COMPANY SINE INCORPORATION ARE LISTED BELOW:

1903: The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India. 1974: The Company opens its first five star deluxe beach resort, the "Fort Aguada Beach Resort" in Goa. 1980: The Company opens its first hotel outside India, the "Taj Sheba Hotel" in Sana'a, Yemen. 1984: The Company entered into a license agreement to operate the "Taj West End" in Bangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty. 1989: The Company opens a five star deluxe hotel in Calcutta, the "Taj Bengal". 1990: The Company establishes the Taj Kerala Hotels and Resorts Limited with the Kerala Tourism Development Corporation. 1998: The Company opens the "Taj Exotica" in Bentota, Sri Lanka.

2000: The Company establishes Taj GVK Hotels and Resorts Limited with the GVK group to operate three hotels in Hyderabad. 2001: The Company is awarded the management contract for the "Taj Palace", Dubai. 2002: The Company acquires an equity interest in "Regent Hotel" in Bandra, Mumbai which is later renamed as the "Taj Lands End". 2003: The Company relaunches its flag ship property as the "Taj Mahal Palace and Tower". 2004: The Company launches its first luxury serviced apartments, "Wellington Mews" in Mumbai. The Company opens its first economy hotel under the brand "Ginger" in Bangalore. 2005: The Company obtains a management contract to operate "The Pierre" in New York, USA. 2006: The Company acquires the "W" hotel in Sydney, Australia which is later renamed as the "Blue Sydney". 2007: The Company commences operation of its second wildlife lodge at Baghvan, Pench. 2008: Taj and Tashi Group join hands to create new benchmarks for premium hotels in Bhutan. 2009: Taj introduces the Blue Bar. 2010: Taj Hotels Resorts and Palaces launch a new brand "Vivanta by Taj" in the Upper Upscale segment. 2011: Taj Hotels Resorts and Palaces open a new hotel - Vivanta by Taj - Dal View, Srinagar.

SERVICES

Excellent Customer Support Travel Packages and Services Inditravel Hotel, flight, car booking Private luxury jets Taj air Air catering TajSats Lifetime Membership Taj innercircle Frequent Guest Programme

HYATT HOTELS CORPORATION

Hyatt Hotels Corporation is an American international company and operator of hotels. The Hyatt Corporation was born upon purchase of the Hyatt House, at Los Angeles International Airport on September 27, 1957.
INDUSTRY: Hospitality HEADQUATERS: Hyatt Centers, Chicago, Illinois (US) KEY PEOPLE: Thomas J. Pritzker (Executive Chairman)

Mark S. Hoplamazian (President and ceo)

PRODUCTS: Hotels

WEBSITE: http://www.hyatt.com

HISTORY AND MILESTONES

The original owners were entrepreneurs, Hyatt von Dehn and Jack D. Crouch. Von Dehn was eager to get out of the hotel business after a few years, so he sold his share in the hotel to Jay Pritzker. Jay's younger brother Donald Pritzker, under Jack Crouch's mentorship and along with his brother Jay, took over day-to-day operations of the company and acquired motels and hotels. Over the following decade, Donald's handling of the day-to-day operations and Jay's leadership and deal-making abilities helped drive acquisitions and financial strategy, making Hyatt the fastest-growing hotel chain in the United States. After Donald's death in 1972, Jay remained at the helm, helping to shape Hyatt into a major competitor in the hospitality industry. In 1969, Hyatt opened its first overseas hotel, the Hyatt Regency Hong Kong. Today Hyatt has over 490 hotels worldwide. In 1972, Hyatt formed Elsinore Corporation, a subsidiary to operate the Four Queens Hotel and Casino and the Hyatt Lake Tahoe. In June 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation were consolidated under a single entity called Global Hyatt Corporation. On August 31, 2009 three Hyatt hotels in Boston laid off their entire housekeeping staffs, outsourcing the work to a Georgia-based company creating strong public backlash. On September 1, 2011, Hyatt acquired Hotel Sierra which has 18 properties in 10 states. Along with Hyatt Summerfield Suites hotels, several of these properties were rebranded as HYATT house in January 2012. Hyatt Hotels Corporation operations several chains, and the company and its people have been recognized from publications including Travel + Leisure, Conde Nast Traveler, Latina Style and

Diversifying Magazine. The Human Rights Campaign has awarded the company 100% in the HRC Equality Index for eight consecutive years. The Hyatt Regency brand is the oldest brand in the company others brands are Hyatt Palace, Hyatt House, Andaz, Park Hyatt, Grand Hyatt, Hyatt Resorts etc.

SERVICES Worldwide Support Travel Packages Hotel, flight, car booking Online check in/out. Hyatt Gold Passport Scheme (Lifetime Membership) Excellent Customer Service. Cheap and best Deals.

EXPLANATION OF HOW HOUSEKEEPING DEPARTMENT CONTRIBUTES TOWARDS EARNING HOTEL REVENUE

Housekeeping department is vital to attracting and keeping guests through its role of maintaining top quality dcor, cleanliness and service. As a result it contributes earning to a hotel in three different ways: Room maintenance: Daily room maintenance begins with a housekeeping team. They clean prepare rooms for guests before they arrive. Guests always demands as they are investing a good sum of money. In order to fulfill their demands room maintenance plays an important role to earn revenue to a hotel. Laundry: laundry is one of the most important functions in hotels. It provides quality service which is done with maintaining high standards. In order for guests to avail this quality service they have to pay because this service is not complementary it is charged. As a result it contributes towards earning revenue to a hotel. Flower Decoration (On Request): guests often request for flower decorations in bouquets, rooms, beds etc. for specific occasions. In order to avail this service guests will have to pay because this service is charged by the hotel which results in earning revenue to the hotel.

LIST OF SUPPLIES AND AMMENITIES IN HOTEL ROOMS AND BATHROOMS

ROOMS Wardrobe 6 hangers, laundry list, laundry bag, extra pillow, shoe polish. TV Cabinet TV with remote, TV programme guide. Basket on TV Cabinet chocolate, chips, biscuit, wafer. Minibar 2 bottles mineral water, soft drink can, 2 bottles of beer. Writing Table Notepad, pen, 2 water tumblers, 2 bottles of mineral water, tea/coffee packets, stir sticks, milk creamer packets, sugar packets, water heating flask. Coffee Table 3 newspaper, ash tray with match box (only for smoking rooms). Bedside Table: room telephone, scribbling pad, room service menu card, (holy books, telephone directory, yellow pages are kept in drawer). Fire escape map kept in the inner side at the main door entrance. 3 cards are hung in the door hatch (DND, Collect my laundry, Clean my room).

BATHROOMS Bath tub hand towels, face towels, bath towels (head side), bath mat (foot side). Bathrobe hung on the inner side of the bathroom door. Vanitory Unit toothbrush, toothpaste, shaving razor, shaving creamer, soap, tissue paper, and shower cap. Comb, bubble bath, talcum powder, shampoo with conditioner, hair dryer. Water Closet sealed and disinfected.