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JACQUELINE MICHELLE BROWN RAMIREZMARTINEZ SUMMARY OF QUALIFICATIONS: P erformed and familiarity of various office equipment and skills in data entry and accountable receivable. Experience in 10-key by touch digital calculator. Ability to effectively perform all duties within this job description; overall, computer, data entry and processing knowledgeable; quality of worked finished and completed accuracy and attention to details. Detail oriented and resourceful in completing projects; able to multi-tasked effectively. Excellent verbal communication skills with friendly and professional telephone manners. Consistently reliable and dependable at all times and flexible and performed duties with-in various job assignments. Customer Service & Relations Computer Operation Account
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SUMMARY OF QUALIFICATIONS :
Performed and familiarity of various office equipment and skills in data entry and accountable receivable. Experience in 10-key by touch digital calculator. Ability to effectively perform all duties within this job description; overall, computer, data entry and processing knowledgeable; quality of worked finished and completed accuracy and attention to details. Detail oriented and resourceful in completing projects; able to multi-tasked effectively. Excellent verbal communication skills with friendly and professional telephone manners. Consistently reliable and dependable at all times and flexible and performed duties with-in various job assignments. Customer Service & Relations Account Payable/Receivable General Accounting Computer Operation Filing & Data Achieving Word Processing & Typing
07/96
Fayetteville Observer Newspaper; Telespectrum; Protect America; Nation Best Financial Service
Managed, screened calls and conferred with customers by phone or person; completed forms, and related work documents on computers; taking periodic inventory; and substantiated excellent attendants. Consistently reliable and dependable at all times and flexible and performed duties with-in various, office in the Fayetteville area. 07/97 Telemarketing/Sales Experience, Fayetteville, NC Averaged 150 calls daily. Successfully resolved customers concerns. Expanded territorial sales by 400%, in campaign. Received companys sales award. Solicited orders for goods or services over the telephone. Delivered and prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Explained products or services and prices, and answer questions from customers. Obtained customer information such as name, address, and
payment method, and enter orders into computers. Two-day (2) Telemarketing Skills Training, 16 hrs. Required for each company; such as Fayetteville Observer Newspaper; Telespectrum; Protect America; Nation Best Financial Service: To realize the importance of attitude in the customer service role. How to build rapport quickly with the customer. Focus on the use of positive language; how to develop a positive tonality. How to establish customers needs using some powerful questioning techniques; how to demonstrate good listening skills. How to present your product on the phone; how to convert 70% of enquiries into sales. How to handle difficult customers and complaints. How to put people on hold, answer the phone correctly, close professionally, avoid telephone tag and handle voicemail.
Objective
Seeking a challenging position utilizing my Office Coordinating abilities, and skills.
Key Skills
o o o o o o Office Management Records Management Database Administration MS Word MS Excel MS PowerPoint o o o o o o Spreadsheets/Reports Event Management Calendaring MS Outlook MS Access MS Project o o o o o o Front-Desk Reception Executive Support Travel Coordination MS Publisher FileMaker Pro Windows
Work Experience:
09/09 Akima Logistics Fort Bragg, NC Civilian on the Battle Field (COBs) - Provided role playing as a female to the Army to help prepare soldiers for different cultures, customs and war battle scenarios, and drawing upon the expertise of Iraqi and Afghani nationals as well as retired military professionals. * Clarion Prince Charles Hotel, Fayetteville, NC
06/07 Sales Coordinator & Administrative Assistant o Prepared and administered, and accommodation business groups, quest speakers, seminars, travelers, and banquets. o Assisted, the Sales Director in planning and execution of work orders, and sales, accountable, receivable, contracts and bookkeeping. o Created formulas using Microsoft Excel; created Excel spreadsheets using company product information. o Adjusted errors and responded to complaints, to Manager. o Applied knowledge of Microsoft Word and Access. o Maintained my own calendars, and reviewing correspondence for the Hotel Managers signature. o Received a particular number of 60-70 calls daily and successfully resolved customers concerns while as the Front Desk Clerk. o During demanding hours reliable and dependable at all times. o o o o o Tripled hotel revenues and sales. Increased sales from $20 thousands to $56 thousands. Expanded sales to include military and wedding receptions. Expanded sales team from 50 to 100 representatives. Developed strategic sale plans and budget to achieve corporate.
*Department Of Defense, (DOD) TM, ROTC Fort Bragg, NC 95/95 Office Automation Clerk, GS- 326-05/04 o Greeted 30% personnel and individuals, and providing information to person or by phone in a complex army ROTC training. o Assignment typically involved 40% advanced use in spreadsheets, databases, desktop publishing software, and other similar application forms for higher headquarters, colleges and commanders. o Monitored work load, down-load data and resources information; retrieved, scanned and converted documents into large formative forms; distributed 20% work product assisting in oversee 5 data entry clerks. o General clerical nature (typing, filing, faxing, coping and routine procedures. 50% in-processing ROTC cadets records. A qualified Computer Operator or Office Automation and typist were required. (Software application: MS, Excel, PowerPoint and Professional Write). *Department Of Defense, (DOD) GS- , FT, Fort Bragg, NC 94/94 Medical Automation Clerk, GS-04/06 o Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients. Created and maintained a centralized filing system for all project documents, manual and electronic by updating master filing index, electronic document files and folders in the project server. *Veteran Administrated Library (VA), Fayetteville, NC 95/95
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Library Technician and Administrative Assistant GS 1411-05/05 o Facilitated orientation for Veteran Administrated Hospital, students for Internal Medicine Residency Program. o Conferred with Chief of Library when implementing a format for various medical documents. o Formulated, write, and implement new employee orientation manuals. o Analyzed and prepare Infection Control Committee and Department of Medicine meeting minutes for Chief, Assistant Chief, Program Directors and other Internal Medicine physicians. o Summarized type and edit letters of recommendation for Internal Medicine residents. o Applied knowledge of medical terminology when typing and bowdlerizing physician documentation. *Department of Defense (DOD), Europe, Germany 89/91 Public Library Community Manager - Administrative Coordinator GS 1411-0506/05 o Directed complex projects from concept to fully operational status; assess teamwork, flexibility, and adaptability, coordinating skills and common values and goals of the public army library. o Communicated regularly with patrons, soldiers and management to address ongoing strategies and concerns; set up desktop tools, databases and schedules to ensure the successful implementation of the library programs. o Attended Board Committee Meetings and produce and forward programs to all members peers and subordinates; compiled library statistics and data under requirements of the Program Director. o Scheduled and maintained meetings for Chief Operating Officer, Program Director, Library Director and Staff Specialist; Train, supervise and evaluate staff and coach improvement management skills. o Trained, supervised and evaluate staff and coach improvement library and management skills. o Knowledgeable and abilities to perform and manage a facility and a qualified 5yrs. Library Technician and training in Administrative work was required. Experienced in general clerical nature (typing, filing, faxing, coping and routine office procedures as assigned).
*Cumberland County Schools, Fayetteville, NC 82/89 School Library Media/ Office Assistant o Trained, supervised and evaluate students and coach improvement library skills. o Counseled students on defining career and work related goals and objectives.
Presidential - Hillary Rodham Clinton, Fayetteville, NC. /08 o Operation Blessing for Soldiers in Iraq, Fayetteville, NC. /06 o Girl Scouts Association, Charlotte, NC Planetarium. /95 o Guardian Ad Litem (GAL) Abuse and Neglect Children /94 Cumberland County, Court System (CCCS), Fayetteville, NC. o Arts Council Dogwood Festival - Fayetteville, NC. 97/98 o Equal Employment Opportunity (EEO) - Fort Bragg, NC. /93 o Gulf War- Desert Storm / Europe Germany GE. /91 o Rape Prevention for Women Fort Bragg, NC. /84
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Relevant Courses:
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Project Management for Executive Assistants Finance for the Non-Financial Manager Microsoft Office Specialist (MOS), 2007 Administrated Professional, 2007 Professional Office Procedures
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MS Office for Professional Staff Keyboarding and Document Formatting Communication Skills for Executive Assistants
EDUCATION:
/07
Professional Administrative, 81 hrs.- Management Training Skills, 18 hrs., Fayetteville Technical Community College (FTCC).
/91
Equal Employment Opportunity Counselor (EEO) Management Training, Department of Defense (DOD), United States -
Basic accounting and finance Filing/Internet research Collecting and recording statistical and confidential information.
81 OIC Management/Accounting Rockford, ILL, United States
79/82-
Aug 1982 LAFAYETE BUSINESS COLLEGE Easton, PA BUSINESS/SECRETARY, Major: Business; Minor: Secretary/Accounting Bachelor (BSc/BA), GPA 3.45. /77 Seventy First - 71st High School - Graduated (H.S. Diploma) Major- English Jacqueline Michelle Brown (Maiden Name) Military Army Brat