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ROEVER COLLEGE OF ENGINEERING AND TECHNOLOGY, PERAMBALUR 621 212 DEPARTMENT OF ELECTRICAL AND ELECTRONICS ENGINEERING

LESSON PLAN Subject Name


Subject code Name of the faculty Objectives: TOTAL QUALITY MANAGEMENT

Branch
Year / Semester Designation

EEE III/V ASSISTANT PROFESSOR

MG1401
P.senthilkumar

To understand the Total Quality Management concept and principles and the various tools available to achieve Total Quality Management. To understand the statistical approach for quality control. To create an awareness about the ISO and QS certification process and its need for the industries
Theory Class:

Unit I Text Book


Sl . N o 1 28/6/1 2 29/6/1 2 3/7/12 4/7/12 5/7/12 Date

I / INTRODUCTION 1.

Target Hour 9 s

Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. 1 Ref.Boo Actual Date of completio n Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Remarks

Topics to be Covered

k/Page No.

Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs Analysis Techniques for Quality Costs Basic concepts of Total Quality Management, Historical Review Principles of TQM, Leadership Concepts Role of Senior Management, Quality Council, Quality Statements, Strategic Planning,

3 4 5

1 1 1

6/7/12 7/7/12

9/7/12

10/7/1 2

Deming Philosophy, Barriers to TQM Implementation

ppt

Theory Class:

Unit - II Text Book


Sl . N o 1 11/7/1 2 12/7/1 2 13/7/1 2 16/7/1 2 17/7/1 2 18/7/1 2 19/7/1 2 20/7/1 2 23/7/1 2 24/7/1 2 25/7/1 2 Date

II / TQM PRINCIPLES
2.

Target Hour 11 s

Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. Ref. Actual Date of completi on Chalk 1 and board Chalk and Chalk board and Chalk board and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Remark s

Topics to be Covered

Book/Pag e No.

introduction Customer satisfaction Customer Perception of Quality, Customer Complaints, Service Quality, Customer Retention Employee Involvement Motivation, Empowerment, Teams, Recognition and Reward, Performance Appraisal, Benefits, Continuous Process Improvement Juran Trilogy, PDSA Cycle

2 3

1 1

5S, Kaizen,
1

Supplier Partnership Partnering, sourcing, Supplier Selection, Supplier Rating,

10

11

Relationship Development, Basic Concepts, Strategy, Performance Measure.

Theory Class:

Unit - III Text Book


Sl . N o 1 Date

III / STATISTICAL PROCESS CONTROL


3.

Target Hour 9 s

Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. Ref. Actual Date of completi on Chalk and board Chalk and Chalk board and board Chalk and board Chalk and Chalk board and Chalk board and Chalk board and Chalk board and board Remark s

Topics to be Covered - The seven tools of quality

Book/Pag e No.

2 26/7/1 2 27/7/1 2 30/7/1 2 31/7/1 2 1/8/12 2/8/12 3/8/12

Statistical Fundamentals Measures of central Tendency and Dispersion, Population and Sample, Normal Curve

4 5 6 7 8 9

1 1 1 1 1 1

Control Charts for variablesPROBLEMS Control Charts for AttributesPROBLEMS Problems exercise Control Charts for variablesPROBLEMS Problems practice Problems practice

Theory Class:

Unit IV Text Book


Sl . N o 1 2 3 4 5 6/8/12 7/8/12 8/8/12 9/8/12 10/8/1 2 13/8/1 2 14/8/1 2 16/8/1 2 17/8/1 2 Date

IV / TQM TOOLS
4.

Target Hour 9 s

Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. 1 1 1 1 1 Ref. Actual Date of completi on Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Chalk and board Remarks

Topics to be Covered Benchmarking Reasons to Benchmark, Benchmarking Process Benchmarking Process (Case study) Quality Function Deployment (QFD) House of Quality, QFD Process, Benefits Taguchi Quality Loss Function, QLF problems Total Productive Maintenance (TPM) Concept, Improvement Needs, FMEA Stages of FMEA.

Book/Pag e No.

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Theory Class:

Unit - V Text Book


Sl . N o 1 2 3 4 5 6 7 8 9 20/8/1 2 21/8/1 2 22/8/1 2 23/8/1 2 24/8/1 2 27/8/1 2 28/8/1 2 29/8/1 2 30/8/1 2 Date

V / QUALITY SYSTEMS
5.

Target Hour 9 s

Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.
Perio d Reqd. 1 1 1 1 1 1 1 1 1 Actual

Topics to be Covered introduction Need for ISO 9000 and Other Quality Systems ISO 9000:2000 Quality System Elements, Implementation of Quality System, Documentation Quality Auditing TS 16949 ISO 14000 Concept, Requirements and Benefits of ISO 14000

Ref. Book /Page No.

Date of completio n

Remarks

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FACULTY IN-CHARGE

HOD