Laman Web GWGF Proposal - Final

XCHG Technologys
Web Solution Proposal to Design, Develop & Deploy
for Gabungan Wawasan Generasi Felda
Project title Prepared By
: :
Web Solution Proposal to GWGF XCHG Technology
Please note that this is not a final quote, but only an estimate of the time and type of work involved in creating your desired site. XCHG Technology will provide you with a precise quote after a more thorough information gathering process.
GWGF WEB DEVELOPMENT PROPOSAL
Please Note
The recommendations for the services contained in this proposal are estimates based on the data you have furnished us and on our observations. While we believe our estimates to be sound, the degree of success with which such services can be applied to business problem is dependent on numerous factors, many of which are not under XCHGs control. Therefore, our estimates as to the results to be obtained must not be regarded as express or implied warranties. This proposal includes data that shall not be disclosed outside GWGF and shall not be duplicated, used, or disclosed in whole, or in part, for any purpose other than to evaluate this proposal. If, however, a contract is awarded to XCHG Technology as a result of, or in connection with, the submission of this data, GWGF shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit GWGFs right to use information contained in this data if it is obtained from another source without restriction. The material in this proposal relating to XCHG Technology services is to be treated as confidential and a trade secret of XCHG Technology and is not to be used or disclosed except to the GWGFs employees, officers, and agents or contractors engaged in evaluating this proposal and who are subject to appropriate written undertakings consistent with these confidentiality and use restrictions. All brand and product names appearing in this document are registered trademarks or trademarks of their respective holders.
Copyright 2008 by XCHG Technology. All Rights Reserved. Confidential, Unpublished Property of XCHG Technology
Private & Confidential
Page 2 of 31 Copyright XCHG Technology.
Table of Contents
TABLE OF CONTENTS.....................................................................................3 PROJECT INFORMATION..................................................................................4 ABOUT XCHG TECHNOLOGY............................................................................5 PROPOSAL OVERVIEW....................................................................................6 CUSTOMER RELATIONSHIP MANAGEMENT.......................................................6 Customer Service and Support...................................................................................7 Non-profit and Membership-based..............................................................................7 PHASE I CORPORATE WEB............................................................................8 THE
SITE MAP
.....................................................................................................................8
OVERVIEW OF PHASE II MEMBER INTERACTIVITY PORTAL VIA CMS...............11 OVERVIEW OF PHASE III CUSTOMER RELATION MANAGEMENT (CRM)............14 WHAT IS CRM? ................................................................................................................14 CRM TOWARDS CUSTOMER SUPPORT..........................................................................................14 Impact.......................................................................................................................14 CRM CASE MANAGEMENT......................................................................................................15 Impact.......................................................................................................................15 CRM REPORTING ...............................................................................................................16 Impact.......................................................................................................................16 THE CONTENT ACCORDINGLY........................................................................21 DEVELOPMENT SCHEDULE............................................................................22 DISCUSS NEEDS, RECEIVE ROUGH ESTIMATE....................................................................................22 PROJECT PORTAL..................................................................................................................23 CONCEPT DESIGN..................................................................................................................23 SERVICE INCLUDED......................................................................................24 PROFESSIONAL SEO SERVICE....................................................................................................24 EMAIL HOSTING....................................................................................................................24 WEBSITE PRODUCTION............................................................................................................24 SITE LAUNCH......................................................................................................................24 MAINTENANCE.............................................................................................25 ADDITIONAL SITE CHANGES..........................................................................25 ESTIMATED SERVICE COSTS..........................................................................25 TO GET STARTED IMMEDIATELY (ART DESIGN)...............................................25 AGREEMENT FOR WEB SITE DEVELOPMENT....................................................II ...................................................................................................................II
Project information
Project title Prepared By Date Conditions / Terms Contact person email: Web Solution Proposal for GWGF XCHG Technology 8th OCT 2010 Price and content will valid for one month start from the issued date as above. Pasha Zahari @ 0192146200 pashaz@miscin.net or pasha.zahari@gmail.com
Please note that this is not a final quote, but only an estimate of the time and type of work involved in creating your desired site. XCHG Technology will provide you with a precise quote after a more thorough information gathering process.
About XCHG Technology

Firstly, thank you very much for giving us a chance to send in our proposal. We believe our proposal would be at you utmost interest as we provide the most innovative and cost-effective world-class solutions to meet your requirements and support those solutions with quality and consistent service delivery performance. XCHG Technology was formed through the vision of a team of experience and well-qualified professionals to provide information technology (IT) solutions and services to customers through the combination of business and technology skills. XCHG Technology, 100% fully owned by BUMIPUTERA shareholders, is a Prime Contractor, backed by a strong team comprising of dynamic and creative professionals, all of whom have proven track records in delivering the best IT services possible. The senior professionals in this company have experience of applying information technology to customers businesses. Our multidiscipline and diverse expertise in field allows us to combine our technical expertise, marketing knowledge and creative talents to develop and market the best IT solution for our customers needs. XCHG today is an IT Services company that specializes in providing Professional IT Management Services (Outsourcing), which allows clients to have the best of both worlds by keeping abreast with the latest technology without having to contend with unpredictable cost. We provide IT services in the areas of Data Center Operations, Network Management, PC Desktop and LAN/WAN Management, Helpdesk and End-user Training, Application Development and Maintenance and IT Consulting. We also provide IT Security Services which will help to secure your organizations IT assets and information through planning and design of security policies, system and network security assessment, ethical hacking, Internet Emergency response services and a lot more.
Proposal Overview.
The objective of this proposal is to design and develop a website is to reflect the NGO image of Gabungan Wawasan Generasi Felda aka GWGF over the Internet. The solution proposed is a comprehensive solution to bring GWGF into the virtual cyber world. We propose the solution to broken down into 3 phases as listed below Phase I Phase II Phase III : Corporate Website : Community Portal : Customer Relation Management (CRM)
The solution proposed is a package that provide GWGF the tools and equipment to cater for the public and your members. Phase I consist Corporate Information Website. A web portal develop purely to provide information the NGO Operation, Organization and etc. The idea is to separate the community access system from corporate system. This part of the system shall be access by Media, and the Public at Large. Phase II consists of an Interactive Portal to service GWGF members, the system shall be develop based on a Social Community System the enhance instructiveness of its members. The concept of the system works like facebook by deploying such solution we believe members shall actively communicate and interact , thus updating their profile and GWGF members database shall constantly be up-to-date. Optionally with XCHG expertise and experience GWGF may have the option to interact with FaceBook API to strengthen Promotion and Public Awareness towards GWGF initiatives. Phase III of the system shall be towards maintaining GWGF members. We propose a CRM solution for this. The content below is extracted from Wikipedia @ http://en.wikipedia.org/wiki/Customer_relationship_management. Parts of the content is highlited below.
Customer relationship management

From Wikipedia, the free encyclopedia Customer relationship management (CRM) is a broadly recognized, widelyimplemented strategy for managing a companys interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processesprincipally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.[1] Customer relationship management denotes a companywide business strategy embracing all client-facing departments and even
beyond. When an implementation is effective, people, processes, and technology work together to increase profitability, and reduce operational costs.
Customer Service and Support

Recognizing that service is an important differentiator, organizations are increasingly turning to technology platforms to help them improve their clients experience while aiming to increase efficiency and minimize costs.[5] Even so, a 2009 study revealed that only 39% of corporate executives believe their employees have the right tools and authority to solve client problems.. [6] The core for these applications has been and still is comprehensive call center solutions, including such features as intelligent call routing, computer telephone integration (CTI), and escalation capabilities.
Non-profit and Membership-based

Systems for non-profit and membership-based organizations help track constituents and their involvement in the organization. Capabilities typically include tracking the following: fund-raising, demographics, membership levels, membership directories, volunteering and communications with individuals. Many include tools for identifying potential donors based on previous donations and participation. In light of the growth of social networking tools, there may be some overlap between social/community driven tools and nonprofit/membership tools.
Phase III also include XCHG Proposal of its inhouse IPBX solution for Customer Service and Support. Please refer XCHG iPBX brochure.
Phase I Corporate Web

The site map
Phase I proposed site map is drawn according to a Corporate web site requirement. We think there are still a few ways to improve it, especially when the web site is in development phase. The changes in development phase will discuss more upon the award of this project.
Web Intro (Flash)
Vision Main Page Mission News
Corporate Info
Services Info.
Facilities
Company History Organization Structure Board of Directors
Types of Services Types of Scheme Types of Benefits
Banglows Apartments Condos
Partners and Collaborations
Contact Form
Partners Coops Subsidiries
Corospondence Branches HQ MAP
Figure 2 Sample proposed site map www.GWGF.org.my
Figure 3 Sample impression of an Intropage
Figure 4 Sample Impression of our propose Main Page
Figure 5 Sample Impression Proposed Corporate Info & Services Page
Figure 6 Sample Impression Proposed Services & Partners
Figure 7 Sample Impression Proposed Contact
Overview of Phase II Member Interactivity Portal via CMS

XCHG in-house Content Management System (CMS) solution that will help you build websites and other powerful online applications. XCMS is used to power everything from simple, personal homepages to complex corporate web applications. XCMS can be used to easily manage every aspect of your website, from adding content and images to updating a product catalog or taking online reservations.
The information based portal built through a an OpenSource Based CMS uses mySQL Database Structure and runs over a linux Platform to ensure quality and reliability. This phase consists of a lot of integration with other system, Implementation of this phase shall take a longer time due to the different system involve currently in GWGF network.
Figure 8 Sample Impression of Proposed Interface
The portal is equipped with basic CMS management tool call XCMS basic functionality such as member management, content update using WYSIWYG interface, Picture Gallery archive and the database shall contain all full information of GWGF to support the corporate portal.
The interface for the Interactive portal is develop based on required modules which shall be discuss in detail on what is truly required by GWGF, application such as online registration, membership management, newsletter broadcast, member email broadcast is just some of the features which has been deployed in the engine script.
Figure 9 WYSIWYG Text Editor User friendly Article / Content Updater The portals engine develop can be integrated with other database application. As an example a user could check his or her status for loan application, outstanding amount of loan taken and etc. XCMS application is built to cater for many types of users. It can also handle the access level of the user which mean the administrator of the system could allow or promote different managers or others administrator for other branched to handle the same database. Multiple languages can also be implemented. At first glance, you will appreciate user interface improvements. The XCMS Administrator is more refined and the main menu simplified. The global configuration was substantially reworked for simpler presentation and greater control. An important improvement for our international community is having XCMS's entire Administrator available in one's own language using language. XCMS administrators will find a number of improvements in ease of site management. A single installer is available for all extension types, including languages. The media manager is improved visually and functionally. Images, documents, presentations, and more, can now be stored. Other improvements include multi-delete capability, batch file uploads, and an ability to view media in icon and list formats.
The core article manager is simpler. Gone are dual editor areas from XCMS 1.0. Now, a single editor with a "Read More" button for separating the introduction from the full article, supports a more natural writing process. One of the more significant functional improvements are search engine friendly URLs, easily implemented within the global configuration. With SEF URLs in place, system generated duplicate content is eliminated, greatly improving site search engine optimization.
Figure 10 Easy GUI
Administrating has never been easier before.
Overview of Phase III Customer Relation

Management (CRM) What is CRM?
CRM is short for Customer Relationship Management. CRM is a broad term that describes methods used by companies to manage their relationships with customers, including the acquisition, storage and analysis of customer information. The aim of CRM is to create added value for both customers and suppliers on the basis of long-term business relationships. Within a well-implemented CRM system (software or otherwise) the customer relationship is strengthened at all customer touchpoints and tailored to the customer in order to increase loyalty and decrease defection. The aim of CRM is to: Provide better customer service Increase customer revenues Increase customer retention Discover new customers Cross sell/Up Sell products more effectively Help sales staff close deals faster Make call centers more efficient Simplify marketing and sales processes
CRM towards Customer Support

Acquiring new customers is much more expensive than selling to existing ones. With Sugar customer support, companies have the confidence that customer cases will be handled quickly and effectively. Sugar customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies can defray customer support costs with the Customer Self-Service Portal. Impact

Centrally manage and share all customer service issues Understand frequency of incidents to improve product quality Share information across individuals and teams Measure the responsiveness of customer support
Figure 11 Dash Board Monitoring Overview of Open Cases and reports
CRM Case Management

Sugar Case Management centralizes the service history of each customer, allowing for a detailed view of customer requests and responses. Case management metrics allow managers to monitor how cases are handled and to escalate issues to ensure customer satisfaction. Impact

Gain a complete view of customer service request history Escalate unresolved issues before they become large problems Monitor the effectiveness of case responses
Figure 12 Overview of Case Management
CRM Reporting
Sugar Reporting turns data into actionable information. Managers can monitor business performance across the entire business with reporting tools on Marketing Analytics, Sales Trends, Case Reports, and Customer Profiles. Dashboards can be customized to meet the individual roles of users or to track key metrics across the organization. Underlying each report is actual data, so managers can drill down and explore the data impacting their business. Impact

Create real-time reports and dashboards on any CRM metric Monitor the effectiveness of marketing programs, sales opportunities, and support cases Share/restrict access to reports and dashboards across teams
Figure 12 Overview of Reporting and Information Analysis
The content accordingly

1. Design concept
The site will be built with importance placed on the notions of contrast, simplicity and impact. The site must imply professionalism, and a high corporate elegance look
2. Description of the site

An official site for GWGF which will provide information about the companys profile, companys vision, services, and facilities. The page design will offer a balance in between the text and surrounding space. Navigation system will be of highly sophisticated and achieved by the use of page-selecting pull down menus, well constructed local navigation, search box, and other effective features. The images used in the navigation sections will be as simple as possible. In fact with the skillful integration of the style sheet, the design will allow optimal download speeds.
3. Description of the site map Home -A main link to the following site map. Company - The link will include corporate overview, mission & vision, and company location Services - The link will include types of services introduction, and a link on how it works, and a link to registration and forms downloads Facilities - The link will include types of facilities provided to the members Partners The Link the show GWGF in collaboration with partners and vendours Contact Us - The link will include the office address, operating hours, phone no. and email address. of all Zone Branches and a directional map to the HQ

Development Schedule
Corporate Website Development Timeline
Phase 1 development
Stage 1 Preparation Stage 2 Development
Step 2 PageD esign
Step 3 PageT plate em
Step 4 Pag Con e form ation
Step 6 Trial Run & Finalize
Product Launch
Mobilization Fee Koponas .coop D ST N akeov er Step 5 Content Com piletion
1st Week
2nd Week
3rd Week
4th Week
5th Week
$
Step 7 T ch & Em Setup ou ail
Training & Maintenance
Preparation Site specification development Preparation and signing of contract Set up paper and digital filing system Page Design Create page prototypes in graphics program Produce logo, header graphic, buttons, other graphics Build first page draft, including header, footer, and navbars - get feedback Second draft get feedback Third draft, final Page Template Write basic style sheets and link Add meta tags Add comments Create template, or make includes out of header, footer, and navbars Home Page Select and prepare graphics, build page Get 2 rounds of feedback Finalize Manage gathering of content from client Test, troubleshoot, correct, polish Launch Site Training and Maintenance Period
Discuss needs, receive rough estimate
Briefly discuss your needs with our Developer and Designer. Based on the information you provide, our we will supply you with a rough estimate. Please note that this is not a final quote, but only an estimate of the time and type of work involved in creating your desired site. XCHG Technology will provide you with a precise quote after a more thorough information gathering process.
Project portal
You will be required to pay the balance up to 50% of the revised total cost of project, and a project portal username and password will be provided to you. If, for any reason, you choose to terminate the website development process during the design phase, XCHG Technology will keep the 50% deposit. If you decide to terminate the project after the design phase has been completed (i.e. during the production phase), you will be obliged to submit the full payment as outlined in the quote. Project portal is a web application where you can login and communicate with our assigned project leader anytime. You can check your project schedule, share / create task, share calendar, and even check the Gantt chart. The project portal is where you track your project progress, approve changes and communicate with us.
Concept design
Upon your written approval of the proposal XCHG Techs design team will create an initial concept designs. The concept will include a sample web page (or multiple pages, depending on the nature of the site) with general marketing, branding, navigational and layout ideas. Concept designs will serve as potential directions in which our team will further develop the site. The files will be presented in sample website, and will be delivered no later than 10 business days following approval of the proposal. All subsequent revisions during the design phase will be delivered within 10 business days following receipt of the mobilization fee
Service included
Professional SEO service
Search engine optimization (SEO) is the process of improving the volume and quality of traffic to a web site from search engines via "natural" ("organic" or "algorithmic") search results. SEO efforts may involve a site's coding, presentation, and structure, as well as fixing problems that could prevent search engine indexing programs from fully spidering a site. Effective SEO may require changes to the HTML source code of a site, SEO tactics will be incorporated into all XCHG Technology web site development and design to make sure the web site is "search engine friendly".
Email hosting
Email address is included with our hosting plan. If you are hosting with other party, you may have the email hosting from the third party.your approval to proceed.
Website production
Based on the approved concept and direction from our design team, our programmers will begin production of your site. During this phase all coding will be implemented. Please note that revisions will be possible through project portal at this stage, however, the amount of changes need to be acceptable. In special cases, when more complex coding is involved, longer production period than proposed will be required. In these instances, you will be notified of the estimated production time. In order to have your new site launched as soon as possible, we advise you to submit your final payment during this period.
Site launch
After production is complete and upon payment of your balance your site will be launched within 48 hours. Any problems or technical issues will be dealt with immediately.
Maintenance
XCHG Technology provides a four-week testing period after the site launch. During this time any technical issues will be resolved at no cost. After this period, XCHG Technologys obligations under the contract will be deemed fulfilled and the contract concluded. The web project portal will remain open for customer to update us for any changes.
Additional site changes

Any changes to the website following the testing stage and conclusion of the contract will be charged separately. XCHG Technology offers a hosting and maintenance package which will accommodate basic changes to the site (text and project photos) at any time.
Estimated service costs

At this stage, XCHG Technology can only provide an estimation of costs associated with this service. No 1 2 Task Artwork and Design Web Engine Development Desc Total Amount RM 5,000.00 est RM10,000.00 est
3 4 5
Data Migration and Conversion Integration Services Maintenance & Training 3 day course
RM 5,000.00 est RM 7,500.00 est RM 5,000.00 est
Estimated Total
RM32,500.00
To get started immediately (art design)

1. Sign the Website Development Agreement on this page 2. Please write a "Check/Money Order" in the amount of your 50% down payment payable XCHG Technology acc no 512101370150 3. Upon receipt of your payment, we will begin developing your website.
Website Development Agreement

Between XCHG Technology - the Developer & Gabungan Wawasan Generasi Felda (GWGF) - the Client
Website Development Agreement

Agreement for Web Site Development This Website Development Agreement (Agreement) is made as of the Acceptance Date between XCHG Technology (Design Firm) and (The Client): Gabungan Wawasan Generasi Felda (GWGF) DESCRIPTION OF PROJECT AND PROCESS 1. XCHG Technology reg.no.001459715-U , referred to here as "Design Firm", will plan, design, and code a web site for the individual or corporation named above, referred to in this document as "Client", to the specifications in the attached SITE SPECIFICATION. The estimate included here covers only that which is described in the SITE SPECIFICATION. Additional work will result in additional charges. Additional work is defined as the addition of pages, graphics, or other significant features, any graphic, page design, or actual page requiring more than two rounds of revisions, revisions to text content provided ready for publication, changes to elements which have been finalized, or significant changes in plan, scope, or direction of project. In this case, Client will be provided with a written CHANGE ORDER including an estimate for the additional work. The process for the creation of visuals, such as graphics and page designs, consists of Design Firm providing drafts and asking for feedback from Client; the feedback is then used to produce another draft. This estimate assumes that 2 rounds of this process for each design element will suffice. Text content will be provided by Client as final drafts ready for publication and in digital form. Graphic content will be provided by Client in an orderly manner and clearly labeled as to desired use on site. To maintain our portfolio credentials, and the integrity of any applicable copyrights, Design Firm shall be entitled to place an unobtrusive credit with a hypertext link ("Web Site Design by") in the footer on each page of the web site. Design Firm is also entitled to reproduce samples of Clients web site in our portfolio and in any marketing materials. Design Firm may use qualified subcontractors under our supervision for any or all work on this project.
2.
3.
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5.
6.
ESTIMATE AND PAYMENT ARRANGEMENTS 7. Design Firm estimates that the cost for producing the site described in Phase I will be as mention in the Proposal
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8.
Payment shall be made as follows: A deposit of 50% of estimated total which, is due upon signing of this Agreement, before work begins; The final 50% payment (adjusted again for changes in estimate if necessary) is due upon completion of site as specified, before site is published on the Internet.
9.
If the production process takes longer than 60 days, billing will switch to semi-monthly and will be based on hours expended, while still honoring this estimate, with invoices sent mid-month and at month's end. In the event of the cancellation of this assignment, or any delay of more than 90 days, we will invoice you for the greater of either: (1) all work completed up to the date of notification, based upon the percentage of the project finished, including expenses; or (2) 20% of the agreed-upon estimate plus expenses, and this contract shall be considered fulfilled by Design Firm. All incomplete work will remain the property of Design Firm. All payments already made will first be applied to these charges.
10.
OTHER LEGAL AGREEMENTS 11. Design Firm will maintain the confidentiality of Clients source materials, technical and marketing plans and all other sensitive information. Design Firm and Client agree that any dispute arising out of this Agreement shall first be resolved by mediation, if possible. This contract was entered into in Malaysia , and any necessary arbitration or litigation will take place in this county. Copyright to web documents produced by Design Firm for Client, including page designs, their source code, and the unique assembly of these elements which constitutes a web site, shall be retained by Design Firm. Design Firm agrees not to use these page designs, or significant recognizable portions of them, as part of any other published work. Upon full payment of all invoices due, Client is fully licensed to use and freely reproduce these products for his own purposes; however, this license may not be re-sold or transferred to any third party. Secondary materials created by Design Firm during production, including drafts, plans, graphic source files, and templates, remain the sole property of Design Firm. Client is solely responsible for the editorial content of the material included on its website. Accordingly, Client agrees that it will defend and indemnify (hold harmless) Design Firm from any suit, demand, or claim resulting from the editorial content of the website. Client represents to Design Firm and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Design Firm for inclusion in Clients web site are
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owned by Client, or that Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect and defend Design Firm and its subcontractors from any claim or suit arising from the use of such elements furnished by the Client. 16. Design Firm will set up web hosting for Client with a professional hosting company known to be reliable. However, Design Firm makes no guarantees as to minimum "uptime", nor shall Design Firm be held responsible for any direct, indirect, special or consequential damages resulting from possible lapses in hosting services. Such possible damages include any lost profits or business interruption or loss of digital data. Design Firm will not be liable to Client or to any third party for any damages arising from the use of web site. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. To be valid, this Agreement must be signed within 30 days of Acknowledgement of receiving date, and be accompanied by a deposit check of the amount specified above. To be valid, this Agreement must have an attached SITE SPECIFICATION document, initialed and dated by Design Firm and Client. This Agreement may have attachments consisting of one or more initialed and dated CHANGE ORDERS, whose terms shall become part of this contract.
17. 18.
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Our signatures below indicate our agreement with the terms of this contract.
On Behalf of XCHG Technology,
_______________________________ Pasha Zahari

Signature
Managing Director XCHG Technology Date :
Company Stamp
On Behalf of Gabungan Wawasan Generasi Felda (GWGF),
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_______________________________ Name :
Signature
Designation : Date :
Stamp
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Laman Web GWGF Proposal - Final

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XCHG Technologys

Web Solution Proposal to Design, Develop & Deploy

for Gabungan Wawasan Generasi Felda

Project title Prepared By

Web Solution Proposal to GWGF XCHG Technology

GWGF WEB DEVELOPMENT PROPOSAL

Private & Confidential

Page 2 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Private & Confidential

Page 3 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Private & Confidential

Page 4 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

About XCHG Technology

Private & Confidential

Page 5 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Customer relationship management

Private & Confidential

Page 6 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Customer Service and Support

Non-profit and Membership-based

Private & Confidential

Page 7 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Phase I Corporate Web

Web Intro (Flash)

Vision Main Page Mission News

Company History Organization Structure Board of Directors

Types of Services Types of Scheme Types of Benefits

Banglows Apartments Condos

Partners and Collaborations

Partners Coops Subsidiries

Corospondence Branches HQ MAP

Figure 2 Sample proposed site map www.GWGF.org.my

Private & Confidential

Page 8 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Figure 3 Sample impression of an Intropage

Figure 4 Sample Impression of our propose Main Page

Private & Confidential

Page 9 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Figure 5 Sample Impression Proposed Corporate Info & Services Page

Figure 6 Sample Impression Proposed Services & Partners

Figure 7 Sample Impression Proposed Contact

Private & Confidential

Page 10 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Overview of Phase II Member Interactivity Portal via CMS

Figure 8 Sample Impression of Proposed Interface

Private & Confidential

Page 11 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Private & Confidential

Page 12 of 31 Copyright XCHG Technology.

GWGF WEB DEVELOPMENT PROPOSAL

Figure 10 Easy GUI

Administrating has never been easier before.