Communication Network Solutions for Smart Grids

8.7 Services

8.7 Services
Business with communication solutions for power supply companies does not only mean to provide state-of-the-art products, but to offer a complete range of build and professional services. With more than 75 years of experience and know-how, Siemens offers a wide range of products for communication solutions, and a comprehensive portfolio of services tailored to the demand of our customers (g. 8.7-1). Consult Finding the right communication solution in a pre-sales or after sales phase for the costumers requires planning and analysis. Siemens consultants offer every support in planning and realization of the best technical and economic solution for communication networks, system conguration, and integration of the new equipment into the existing network. Design Designing a telecommunication network means much more than just supplying hardware and software. The Siemens experience makes it possible to create a and prove a communication solution designed exactly for the operators purposes.

Build The fast implementation of a project depends crucially on effective management. It ensures that the build-up of a network will be completed quick and effective. Maintain/Care The Siemens hotline, its technical level supports, and repair and replacement concept for defective modules as part of the aftersales service, gives full support and provides the required hardware and software for updating or upgrading communication systems already in operation in existing networks. Educate Well-trained staff that knows how to bring the communication network to its optimal use is crucial in obtaining the full benets from the investments. Siemens therefore focuses not only on providing custom-made communication network solutions, but also on sharing its knowledge and experience with its others. Siemens offers a comprehensive training program for the complete area of communication solutions for power supply companies. Training is always tailored to the area of responsibility, as well as to the corresponding technology and practice.

Plant operators

Regional ofces partners

Build and professional managed services

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Care Educate Theoretical training Practical training

Consult Technical consulting

Design

Build Project management Installation supervision Site survey

Documentation

Hotline Technical support R&R

Engineering

Proof of concept

System integration

Commissioning

Upgrades

Fig. 8.7-1: Service portfolio

Siemens Energy Sector Power Engineering Guide Edition 7.0

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