Nada Gamal Hassan Ahmed

Address: 1 Al Rahman mosque street, Al talateny, El Haram, Giza. Phone number: 0237770627 Cell number: 01285283677 E-mail: nadagamalhassan@ymail.com

Objective: Seeking a challenging career through my specialization in both English

and French in my upcoming career in order to guarantee the profit's augmentation for everyone involved in the process.

Education:

Faculty of Languages (Al Alsun) 2011, Ain Shams University. Major: English, Minor: French. Grade: Good Research: Literature (Post colonialism with special reference to Nervous Conditions by Tsitsi Dangarembga). High School: General Secondary Certificate: 97%. Om El Abtal Secondary School 2007.

Courses:

Technology Institute). It is a cooperation protocol, signed between The Ministry of Higher Education (MOHE) and the Ministry of Communication and Information Technology (MCIT) that outlines an executive plan to conduct undergraduate training on soft skills, language abilities, and technical competence.
Analytical Skills: Problem solving process, Drill Down Technique, SCAMPER, Mind mapping, Types of problems, Pareto Chart, Free Associations, Types of questions right and left brain. English Abilities: Voice and accents, Grammar, Message clarity.

EDUEGYPT: is a program that is organized by ITI (Information

Internet Browsing, Typing skills.

Computer Skills: Microsoft Office Word Excel and Power point,

Soft Skills: Presentation Skills, speed reading, listening skills, Customer Service(What is meant by a CSR, how to handle calls and how to deal with customers) Numeracy: Percentage, ratio, proportions, decimals, fractions,

BODMAS, profit and loss, data interpretations.

Aptitude Tests.

Customer Service, Resala Charity Institute, August, 2011. HR, Faculty of Science, May, 2011.
Berlitz English Course, levels 4-6, very good, August 2010.

Employment:
Customer Service work experience

Support professional representative. Stream Global Services:

7 Abdel Hamid El Erayan Street Motamayez Zone 6th of October Cairo Egypt 20 (0)225228078

October 2011- present

Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Skills and interests:

Languages:

Arabic ( Mother Tongue)

English (Excellent) French (Fair)

Customer Service Key Skills: Strong Interpersonal communication skills Problem analysis and problem solving Organizational skills and customer service orientation Adaptability and ability to work under pressure Initiator

Computer Skills: MS Office Internet Typing Skills

Interest: Charitable deeds

Personal Information:

Marital Status: Single Nationality: Egyptian Date of birth: 1-1-1990

Reference:
Available upon request.