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TM Forum Frameworx 12.5

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As service providers around the globe face increasing competition, they are looking for ways to streamline their businesses, maintain margins, and reduce time-to-market for scalable digital services. Now more than ever, they are using TM Forums Frameworx suite of best practices and standards as standard blueprint for optimizing business operations to improve efficiency and grow revenues. Service providers who use Frameworx simplify their architecture, ease integration efforts, reduce costs and risks and ensure they have a flexible and agile platform to enable the rapid design, deployment and monetization of services. In fact, in the recently completed Frameworx Adoption Survey, 83 percent of all respondents said that Frameworx plays an important role in enabling the deployment of new services and 66 percent said Frameworx is important for delivering digital services. How Was Frameworx 12.5 Developed? Frameworx 12.5 was worked on by more than 200 people from 118 companies who collaborated on 45 projects to create more than 60 new features and deliverables in key operational competency areas such as cyber security, customer experience, revenue management, product lifecycle management and more. What Will Frameworx 12.5 Help You Do? The 12.5 release focuses on four key drivers among TM Forum members and the industry: Implement and manage digital services Measure business and operational performance Reduce risk across the enterprise Strengthen IT and operational foundations

What Are the New Features? See the flip side of this page for a full features list for Frameworx 12.5. Visit www.tmforum.org/frameworx to learn more about the release and download all deliverables. To see how leading service providers have used Frameworx to support their ability to capitalize on todays market opportunities download the latest case study handbook at www.tmforum.org/casestudyhandbook2013.

The following table provides a full list of the features including in the Frameworx 12.5 release. Visit www.tmforum.org/frameworx to access and download the deliverables. Core Frameworks Features
Business Process Framework 12.5 Customer Relationship Management flows, ITIL linkages and Supplier/Partner Enhancements Information Framework 12.5 Unified Catalog model, security vulnerability scoring, performance management and Supplier/Partner updates Application Framework 12.5 Users Guide; updates to several Customer areas plus Sales and Marketing Integration Framework Focus on model federation Standardized Interfaces Performance and Inventory interfaces, Generic Query and Update capabilities, updates to MTOSI for GPON, a Simple Management API and more

Adoption Best Practices

Customer Experience Management CEM Guidebook, Maturity Model CEM Maturity Model CEM Metrics B2B Self-Service Technical Report Customer Experience Management Index Matrix Revenue Management Revenue Assurance Solution Suite - New Guidebook on Economics of RA Risk Management for Digital Services Providers Fraud Classification Guide Fraud Management Implementation Guide Policy in the Context of Charging and Billing Cyber Security CyberOps Metrics Patch Management CyberOps Metrics Mobile Device Management CyberOps Metrics Human Factors Product Lifecycle Management Introductory Guide on Product Lifecycle Management Cloud Concept-to-Market (C2M) Quick Start Pack Digital Services Multi Cloud Management Multi-Cloud Service Management Overview Pack Multi-Cloud Service Management Business Pack Multi-Cloud Service Management Developer Pack (includes the new Simple Management API) Cloud Infrastructure Management Enterprise-Grade IaaS (VPC) Documentation Suite Enabling End-to-End Cloud SLA Management WorkPlace as a Service Requirements

GB962 GB962 GB962 TR181 TR193 GB941 Series GB952 GB954 GB969 TR182 GB965 GB966 GB968 IG1100 GB955 TR 194, TR 195, TR 196 TR 197, IG1102 TR 198 TR174 TR178 TR192

Management Best Practices

Business Metrics Business Metrics Solution Suite Updates Kxl Inventory Innovation Management Creating an Innovative Organization Partnership Management Managing Partnerships Introductory Guide

BM1000 TR186 IG1101 IG1102

Industry Specific Best Practices

Defense Frameworx for Defense Situational Awareness Within a Bandwidth Constrained Environment

GB970 TR187