Information

Analog/ISDN/GeoCENTREX Call Completion on No Reply (CCNR)

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Call Completion on No Reply (CCNR)

Information Analog/ISDN/GeoCENTREX

Trademarks: All designations used in this document can be trademarks, the use of which by third parties for their own purposes could violate the rights of their owners.

Copyright (C) Siemens AG 2000-2001

Issued by the Information and Communication Networks Group Hofmannstrae 51 D-81359 Mnchen Technical modifications possible. Technical specifications and features are binding only insofar as they are specifically and expressly agreed upon in a written contract.

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Information Analog/ISDN/GeoCENTREX

Call Completion on No Reply (CCNR)

This document consists of a total of 17 pages. All pages are issue 2.

Contents
1 2 3 3.1 3.2 3.3 3.3.1 3.3.2 3.4 4 5 6 Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Mode of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Subscriber controlled input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Analog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GeoCENTREX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Analog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 12 13 14 14 14 14

Call charge registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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Information Analog/ISDN/GeoCENTREX

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Call Completion on No Reply (CCNR)

1 Denition
The Call Completion on No Reply (CCNR) feature enables a subscriber to have a call attempt repeated automatically by the network node if the called subscriber does not reply. When the called subscriber has become active again the network node starts a recall to the subscriber who activated the feature. If the subscriber accepts the call from the network node, a connection is automatically set up to the subscriber without the caller having to redial the number.

Called subscriber does not reply; CCNR is activated

Network node

Network node Called subscriber became active; CCNR callback follows after called party becomes available

CCNR callback accepted; CCNR cal follows automatically

Network node

Operator benefits improved extent of utilization of node resources improved service

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Information Analog/ISDN/GeoCENTREX

Subscriber benefits time-saving greater ease of use thanks to simplied feature control Availability Analog Subscriber GeoCENTREX subscriber Use and effect Calling subscriber CCNR use CCNR effect Interactions For interaction with other features, see Feature Interactions. Standards The feature is based on the following standards: ETS 300 365 ETS 300 366 EN 300 356-20 EN 301 065 X X Called subscriber ----X X ISDN X X

2 Mode of operation
If a subscriber sets up a connection and the called subscriber does not reply, the Call Completion on No Reply (CCNR) feature can be activated by subscriber controlled input. The subscriber must of course have the appropriate authorization. In the called subscribers exchange the CCNR request is stored in the queue. If the subscriber of the destination network node becomes active within a predefined time (i.e. if the subscriber sets up an outgoing call or answers an incoming call), the destination network node informs the originating network node at the end of this call. The originating network node then starts a CCNR callback to inform the subscriber who activated the feature that the called subscriber is now available. At the same time, incoming calls to the destination network node are rejected for a specified period. The resources are reserved for the incoming CCNR call. The CCNR request is activated according to the directory number. If a subscriber accepts a CCNR callback, the originating network node automatically sets up a CCNR call to the requested subscriber. A CCNR request can be extended to multiple network nodes. This assumes that signaling system no. 7 is used for signaling between the network nodes.

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Call Completion on No Reply (CCNR)

Functions of the feature Analog/ISDN subscriber Activation, deactivation and status request by subscriber controlled input Storage of the call-specic data Arranging the activations or requests in the queues in accordance with the FIFO principle (rst in / rst out) Number of requests = max. 5 Point-to-point signaling of the CCNR information by transactions between the exchanges Analog Number of activations = 1 ISDN Number of activations (keypad protocol) = 1 Number of activations (function protocol) = max. 5 Activation Analog/ISDN subscriber The call data of the calling and called parties are stored in the originating network node. These are used for identication of the call and for checking compatibility. The corresponding actions for seizing the relevant network resources are initiated. Successful feature activation initiates CCNR activation in queue A and a CCNR request in queue B. Once the feature has been activated the subscriber can set up or accept further calls. Deactivation Analog/ISDN subscriber (keypad protocol) If a CCNR activation is canceled by the subscriber, the associated resources are released (active timers stopped, call data and CC references released, queues A and B updated). ISDN subscriber (function protocol) The CC reference must be entered explicitly in order to deactivate the feature. After deactivation the resources are released in the same way as for analog subscribers. This feature and the Call Completion to Busy Subscriber (CCBS) feature use the same references. Status check Analog/ISDN subscriber (keypad protocol) The status check determines whether the feature is activated. ISDN subscriber (function protocol) The status can be checked either explicitly by entering the CC reference or globally for all activations. The entries in queue A are checked and presented to the subscriber in the order of occurrence of the call data. New CCNR activation A new CCNR activation is only possible if there is a least one location free in queue A and in queue B. If either of the queues has reached its maximum number of permissible entries, no more activations or requests are stored.

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Information Analog/ISDN/GeoCENTREX

Unsuccessful CCBS request Whenever a timer for monitoring specific CCNR activities expires, the CCNR request is classified as being unsuccessful. CCNR activations and requests are cleared from the queues. Subscriber becomes available in the destination network node If an access line or B-channel (ISDN) becomes free on the called side and if a CCNR request exists in queue B, the free access line or free B-channel (ISDN) is reserved for the incoming CCNR call, i.e. no more incoming calls are permitted. If the subscriber in the destination network node does not set up any outgoing calls during a specific period after becoming free, a message indicating the availability of the subscriber is sent to the originating network node. The free access line or B-channel (ISDN) is reserved for the CCNR call. If an access line or B-channel (ISDN) is available on the A-side, the originating network node notifies the subscriber who activated the feature that the called party is available by making a CCNR callback. Suspending a CCNR request If a subscribers line in the destination network node becomes available and if a CCNR request exists in his or her queue B, the request is marked as suspended if the associated subscriber in the originating network node is busy. The reservation of the access line or B-channel (for ISDN) is canceled. Other CCNR requests in queue B can be processed in the destination network node. Continuation of a CCNR request after suspension Once the subscriber in the originating network node becomes available, the destination network node is informed. The suspension of the CCNR request in queue B is canceled. A message indicating the availability of the subscriber in the destination network node can be sent to the subscriber in the originating network node again. CCNR callback If the subscriber receives a CCNR callback and accepts it within a period monitored by a timer, a call is set up automatically to the destination network node using the stored call data. This concludes the features function. The CCNR activation or CCNR request is deleted. Queues A and B are updated. The resources required for the process are also released.

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Call Completion on No Reply (CCNR)

Unsuccessful CCNR call Whether a CCNR request is to be retained if the subscriber in the destination network node is busy again when the CCNR call arrives can be specified according to the project. If retained, the subscriber in the originating network node is again notified when the subscriber in the destination network node becomes available again. However, if the CCNR request is not to be retained, it will be cleared from queue B. The subscriber in the originating network node can re-activate the Call Completion to Busy Subscriber (CCBS) feature if wished. Notes for ISDN PBX(BA/PA) The network only supports end-to-end signaling of the CCNR information for activation and deactivation between the network nodes. The PBX administers the CCNR requests, the queues on the calling and called sides, and CC calls. Queues Two queues are required to implement the feature. Activations (queue A) and requests (queue B) are stored in the corresponding queue. The applicable numbers of activations and requests are specified by means of definable values for the queues. If the value for one queue is set to 0, then either the feature cannot be activated or a request for the feature will be rejected. The values are administered by the operator (queue B) or can be defined project-specifically (queue A). Both queues can be used for this feature and for the Call Completion to Busy Subscriber (CCBS) feature for the corresponding activations/requests. In the case of analog and ISDN subscribers (keypad protocol), the Call Completion on No Reply (CCNR) or Call Completion to Busy Subscriber (CCBS) feature can only be activated once at any one time. For ISDN subscribers with the function protocol, multiple activations for both features can be entered in the queue at any one time. Queue A The CCNR activations are stored in queue A. Analog After CCNR activation by the calling subscriber an entry is made in the queue. If this location is occupied no further CCBS activations can be started. ISDN After CCBS activation by the calling subscriber an entry is made in the queue. Activation with the keypad protocol only allows one entry (as for analog subscribers). However, if a feature activation was started using the function protocol, further entries in the queue can be assigned with directory numbers for different destinations (maximum of 5; varies according to the project). Queue B The CCNR requests are stored in queue B. If the value of the queue = 0 no request can be stored for this subscriber. By assigning locations within the queue, a number of different subscribers can be assigned a request (max. 5; administrable by MML command). Priority of the queues An activation of queue A basically has priority over a request of queue B, i.e. if there is an activation and a request in both queues simultaneously, the activations of queue A are processed rst.

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Information Analog/ISDN/GeoCENTREX

Administering the queues Deleting a CCNR activation or CCNR request A CCNR activation or CCNR request is deleted after: positive acknowledgment of a CCNR call unsuccessful CCNR callback explicit cancellation of the CCNR activation (in the case of the function protocol) by entering the CC reference during deactivation expiry of the timer The corresponding resources of queue A and B are released. The next request for queue B is processed if either a (reserved) B-channel of the ISDN subscriber or the access line of the analog subscriber becomes available when the resources are released. Any request marked as suspended is skipped. A request in queue B is marked as suspended if the subscribers access line in the originating network node is busy when the request is begun. The cancellation of the indication follows after the line becomes free. If all requests have been handled according to the FIFO principle and if the queue now only has suspended requests, the processing will not continue until the suspension has been canceled.

Timers The transactions between the network nodes are monitored by timers so that network resources are not occupied for an unlimited period. If errors occur or after timers have expired the transactions are aborted or deleted. These timers can be administered. The timer for monitoring of the feature is specific to the feature. All other timers apply to both features Call Completion to Busy Subscriber and Call Completion on No Reply. Capacity The percentages indicate the number of authorized subscribers for the feature within the network node and their simultaneous application. Analog Authorization Subscriber GeoCENTREX subscriber 100% 100% Use 20% 20% ISDN Authorization 100% 100% Use 20% 20%

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Call Completion on No Reply (CCNR)

3 Subscriber controlled input

The feature can be administrated and used by subscriber controlled input. Whether or not a common feature code can be used for analog and ISDN subscribers for this feature and the Call Completion to Busy Subscriber (CCBS) feature can be specified project-specifically. The status of a call (busy or no reply) determines what feature is to be activated. The common feature code simplifies user control of both features. For the subscriber procedure, see: Analog subscriber ISDN subscriber GeoCENTREX Analog subscriber ISDN subscriber Subscriber controlled input functions Signaling method Analog Pulse Activate Deactivate Enter data Delete data Enter data and activate Delete data and deactivate Activate with/without data Feature use Status request Data request Status request with/without data Access code The access code for subscriber controlled input consists of a maximum of 6 characters or, for GeoCENTREX subscribers, a maximum of 5 characters. It can be formed from the symbols 5 , # and the service code (SC) with the digits 0 to 9. The operator can specify the character strings for the access code. ----------------------DTMF X X ------------X ----ISDN Keypad X X ------------X ----Funct. X X ------------X -----

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Information Analog/ISDN/GeoCENTREX

Acknowledgments after subscriber controlled input The following tones, announcements and display texts are examples and can be administrated by the operator. The display texts can be changed to suit individual projects. The subscriber controlled input can be acknowledged by: Tones ringing tone acceptance tone subscriber busy tone or number unobtainable tone (NU) Announcements subscriber controlled input successful subscriber controlled input unsuccessful feature is already activated feature is not activated feature is not available wrong input Display texts (only in ISDN) wrong input not authorized request rejected successful unsuccessful not available

3.1

Analog
Activate only possible during the ringing time Start End Deactivate Start End Interrogate state Only indicates whether an activation exists. Start End DT IND SC DT IND SC DT IND SC

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Call Completion on No Reply (CCNR)

3.2

ISDN
Notes for function protocol The feature can also be controlled by a menu in the display and appropriate dialog keys (terminal-dependent). Example: Terminal-dependent dialog keys Activate only possible during the ringing time Keypad protocol Start End IND SC < >

Function protocol with function key Busy connection FK CCNR-ACT End A-B FK IND

Deactivate Keypad protocol Start MSN optional End DT ( IND SC MSN)

Function protocol with function key FK CCNR-DACT FK IND

Interrogate state Only indicates whether an activation exists. Keypad protocol Start MSN optional End DT ( IND SC MSN)

Function protocol with function key

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Information Analog/ISDN/GeoCENTREX

FK CCNR-state

FK IND

3.3
3.3.1

GeoCENTREX
Analog
For inputs, see subscriber procedure Analog.

3.3.2

ISDN
For inputs, see subscriber procedure ISDN.

3.4

Legend
Introduces activation from terminal or introduces input from terminal or used as separator Introduces deactivation from terminal or introduces cancellation from terminal or used at end of feature input Introduces interrogate state from terminal Enter ... Lift handset Replace handset Hook flash () A-B DT IND MSN SC Optional input Connection between calling subscriber (A) and called subscriber (B) Dial tone Indication (tone, announcement, display texts) Multiple subscriber number Service code

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Call Completion on No Reply (CCNR)

4 Call charge registration

Call charge registration is possible with: Automatic Message Accounting with Individual Call Charge Registration Pulse Metering Message Detail Recording (MDR) for GeoCENTREX Flat rate Automatic Message Accounting with Individual Call Charge Registration (AMA) and pulse metering can be combined. One or more call charge pulses can be generated for pulse metering. This feature and the Call Completion to Busy Subscriber (CCBS) feature can still be separately charged in spite of the common feature code. Charges for feature input and feature usage The charges for operator inputs, successful subscriber controlled input and feature usage are assigned to the subscriber. The following call charge registration is possible: Facility input by operator (FAIO) Facility input by subscriber (FAIS) Facility usage (FAU) Action Activate Deactivate Enter data Delete data Assign authorization Remove authorization Assign authorization to modify Remove authorization to modify Request state, data CCNR call CCNR activation Canceling CCNR activation Call charges for connections Call charges for connections are assigned as follows: after completed call setup by the feature, the calling party is charged for the call to the called party FAIO --------X X ------------FAIS ------------------------FAU ----------------X X X X

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5 Administration
The operator can perform all administration functions on the NetManager by means of user-friendly applications or MML commands. Feature authorization The network operator assigns authorization for the feature when requested by the subscriber. Subscriber access types The feature can be used with the following types of subscriber access: Type Subscriber Analog Main station Basic access PBX PBX with BA and/or PA PBX line PBX line with Direct Dialing In (DDI) PBX line, connected like a subscriber Coinbox Emergency call station MLHG line Basic attendant console MAC attendant console Call charge registration For more information, please refer to OMN:EXCH-TA. System administration The following feature data can be administrated in the network node: options for subscriber controlled input display and modication of network node options creation of announcements recording by means of trafc measurement For more information, please refer to OMN:EXCH-SY. Subscriber administration For more information, please refer to OMN:EXCH-SU. GeoCENTREX administration For more information, please refer to OMN:EXCH-CTX. X ----------X ----------ISDN --X --X ----------------GeoCENTREX Analog X ----------X ----------ISDN --X --X -----------------

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6 Requirements
Hardware UI-LTG with OCANEQ speech equipment and INDAS for: acknowledging subscriber controlled input Signaling Signaling between the network nodes Signaling system no. 7 (SS7) ISDN user part (ISUP) User part for transaction handling (TCAP) Signaling protocol between private networks and PBX Digital subscriber signaling system no.1 (DSS1) Signaling protocol between private networks and PBX (QSIG) Subscriber signaling Analog Dual-tone multifrequency (DTMF) ISDN Digital subscriber signaling system no.1 (DSS1) Subscriber interfaces The following interfaces for subscriber access can be used: DLU LTG V5.1 interface V5.2 interface

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