Accounting Firm Clear vision and

mission act as

Perspective
Financial Perspective Customer Perspective

Performance
51.52% 41.15%

Internal Processes Perspective/Administrative tasks 36.36% Wokforce Plans 46.46% Total Performance 44.36% Scorecard includes 4 categories, 16 indicators Help - You can change the values in "weight" column, the value must be between 0 and 10; "10" value means that the perspective or goal is the most valuable - You can change the values in "Performance" column;

Strategy tree and scorecard details :

Perspective Goal Financial Perspective
Fee revenue Margins Reduced receivables Professional salaries Total Performance in group

Weight (x of 10)

Description

Performance (%)
51.52% 6 50% 50% 60% 51.52% 41.15% 20 3% 7

3 6 Revenues earned as fee from clients This indicates profits as a percenatge of 1 revenues. 3 Metric is not available in trial version 1 Metric is not available in trial version Financial Perspective 3 Time lag between a job received by the 7 firm and its delivery Number of reported customer complaints 1 in the past 3 months 2 Metric is not available in trial version

Customer Perspective
Job turnaround time Client complaints Number of client referrals Number of client contacts per week Total Performance in group

1 Metric is not available in trial version Customer Perspective

12 41.15% 36.36%

Internal Processes Perspective/Administrative tasks 2

Also known as billability, it indicates the amount of time that employees spend in productive activities (Billable hours in the 2 periosd/total hours worked in the period) It gives an idea of adequate bidding estimate, thus avoiding over or under bidding (estimated hours to finish the 1 project/actual hours taken)) 7 Metric is not available in trial version 1 Metric is not available in trial version Internal Processes Perspective/Administrative tasks 2

Utilization rate

50%

Bidding estimates New softwares Profitable projects Total Performance in group

50% 50 75% 36.36% 46.46%

Wokforce Plans

Reduction in attrition Reduced administration hours Reduced overheads Training hours Total Performance in group

Percentage reduction in attrition over the 2 last one year Number of hours saved per employee per 7 week 1 Metric is not available in trial version 1 Metric is not available in trial version Wokforce Plans

50%

50% 50% 2 46.46%

Total Performance in Accounting Firm

44.36%

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and weight values will not affect any changes of perspective performance and total performance values To purchase a full version, please visit http://www.strategy2act.com/ordering_metrics.htm

Measure unit
milliion dollars % % %

Target Values
10 100% 100% 80% 1 0% 0% 50%

days % #

1 5% 15

30 0% 0

20

100%

50%

% # %

100% 100 100%

0% 0 75%

100%

0%

% % hours

100% 100% 10

0% 0% 1