2012 Annual Review For The Facility For Investment Climate Advisory Services (FIAS)

ANNUAL REVIEW
the Facility For investment climate advisory services
2012
FIAS
World Bank Group
With support from:
Through the FIAS program, the World Bank Group and donor partners facilitate investment climate reforms in developing countries to foster open, productive, and competitive markets and to unlock sustainable private investments in sectors that contribute to growth and poverty reduction. The FIAS program is managed by the Investment Climate Department under the joint oversight of the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the World Bank (IBRD). For more information, visit www.wbginvestmentclimate.org.
2012 The World Bank Group 1818 H Street NW Washington, DC 20433 Telephone: 202-473-1000 Internet: www.worldbank.org All rights reserved. This volume is a product of the staff of the World Bank Group. The findings, interpretations, and conclusions expressed in this volume do not necessarily reflect the views of the Executive Directors of the World Bank or the governments they represent. The World Bank Group does not guarantee the accuracy of the data included in this work. Rights and Permissions The material in this publication is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. The World Bank encourages dissemination of its work and will normally grant permission to reproduce portions of the work promptly. For permission to photocopy or reprint any part of this work, please send a request with complete information to the Copyright Clearance Center Inc., 222 Rosewood Drive, Danvers, MA 01923, USA; telephone: 978-750-8400; fax: 978-750-4470; Internet: www.copyright.com. All other queries on rights and licenses, including subsidiary rights, should be addressed to the Office of the Publisher, The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA; fax: 202-522-2422; e-mail: pubrights@worldbank.org. Cover photo credits: International Finance Corporation, Ethiopia; World Bank Group, Armenia; World Bank Group, Bangladesh; World Bank Group, Brazil; World Bank Group, Indonesia; World Bank Group, Rajasthan; World Bank Group, South Asia; World Bank Group, Vietnam.
Contents
Fiscal Year 2012: FIAS Key Performance Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Message from the Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Fiscal Year 2012: Main Achievements and Milestones . . . . . . . . . . . . . . . . . . . . . . . . 11 Improving the Investment Climate in Fragile States . . . . . . . . . . . . . . . . . . . . . . . . . 19 Fiscal Year 2012: Operational Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Cross-Cutting Themes, Collaboration, and Thought Leadership . . . . . . . . . . . . . . . . . 41 Financial Results and Resource Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Annexes
Annex 1: Reforms and Results Supported by FIAS in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Annex 2: Portfolio of FIAS-Funded Projects in FY12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Annex 3: CIC/FIAS Organization Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Annex 4: Abbreviations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
FISCAL YEAR 2012
FIAS KEY PERFORMANCE INDICATORS
In fiscal year 2012, FIAS
contributed to 46 reforms, of which 36 were validated by Doing Business. (See Annex 1 for a detailed breakdown of reforms by country.) FIAS directly supported seven Doing Business reforms in 3 of the 10 countries recognized in Doing Business 2013 as the most improved economies across three or more areas of regulation (Burundi, Costa Rica, and Kazakhstan). Total project expenditures amounted to $19.1 million, with Sub-Saharan Africa accounting for 50 percent of total project expenditures and 69 percent of client-facing project expenditures.
FIAS-Supported Reforms by Region 100% = 46 Total Reforms

Europe and Central Asia, 13
Total Project Expenditures Breakdown of FIAS FY12 Project Implementation Expenditures: $19.1 million
CLIENT-FACING: 74% OF TOTAL
Breakdown of the 74%:
[28%]
Latin America and the
East Asia and Pacific [1%] Europe and Central Asia [6%] Latin America and the Caribbean [9%] Middle East and North Africa [2%] South Asia [3%] Sub-Saharan Africa [69%] World [10%] NON-CLIENT-FACING: 26% OF TOTAL
Breakdown of the 26%:
Carribean, 11 [24%] 2 [5%]
FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS
Middle East and North Africa, South Asia, 1 [2%] Sub-Saharan Africa, 19 [41%]
Knowledge Management / Product Development [100%]
Focus on Priority Client Groups

Priority Client Group IDA SUB-SAHARAN AFRICA FRAGILE AND CONFLICT-AFFECTED STATES Share of Total Reforms (Total 46) 61% 41% 24% Share of Client-Facing Project Expenditures (Total $14 million) 77% 69% 21%
The development effectiveness rating for client-facing projects implemented by the Investment Climate Department and funded by FIAS was 86 percent for FY12, a significant increase over last years rating of 73 percent.
Client satisfaction for investment climate projects remained very high, at 91 percent (Investment Climate Business Line is used as proxy for FIAS).
FIAS Development Effectiveness, FY08FY12 (Share of completed projects with positive rating)
100% 80% 60% 40% 20% 0% FY08 FY09 FY10 FY11 FY12 57% 47% 68% 73% 86%
Investment Climate Business Line Client Satisfation, FY08FY12 (Share of clients satisfied)
100% 80% 60% 40% 20% 0% FY08 FY09 FY10 FY11 FY12 92% 85% 88% 89% 91%
Investment Climate Business Line
IFC Advisory Services Overall
2012 ANNUAL REVIEW FIAS - the FACILITY for INVESTMENT CLIMATE ADVISORY SERVICES
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FIAS-Supported Reforms By Region and Country, FY12
Business licensing and regulatory governance Resolving insolvency Construction permits Registering property Protecting investors Starting a business
Industry-specific investment climate
Business taxation
Investment policy
Getting credit
Trade logistics
Region EUROPE AND CENTRAL ASIA
Country Albania Armenia 1 Belarus Georgia 1, 2 Kazakhstan Kosovo 1, 2 Moldova 1 Montenegro Russian Federation Tajikistan 1
* * * ** ** 3 NA 6 2 7 7 5 4 3 NA 1 NA 5 5 1 1 1 1 11 10 3 2 ** **
TOTAL 1 1 1 1 1 2 3 1 1 1 FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS 13 1 3 1 1 2 2 1 11 1 1 2 1 1 3 2 2 1 3 3 2 1 1 1 19 46 32
Europe and Central Asia Total LATIN AMERICA AND THE CARIBBEAN Colombia Costa Rica Guatemala Mexico Panama Peru Uruguay Latin America and the Caribbean Total MIDDLE EAST AND NORTH AFRICA SOUTH ASIA South Asia Total SUB-SAHARAN AFRICA Burundi
1, 2
Algeria Morocco Bangladesh 1
Middle East and North Africa Total
Congo, Rep. of 1, 2 Lesotho 1 Malawi 1 Mali 1 Rwanda 1 Sierra Leone 1, 2 Tanzania 1 Togo 1, 2 Uganda 1 Sub-Saharan Africa Total GRAND TOTAL Reforms captured by the Doing Business 2013 report
1 International Development Association (IDA) country. 2 Fragile or conflict-affected situation. * Reforms on Doing Business topics that go beyond the standardized Doing Business case study. ** These reforms are recognized retroactively; they were validated by Doing Business 2012 but were not reported as reforms in FY11. Reforms under the getting credit topic include four reforms on credit information in Algeria, Costa Rica, Rwanda, and Sierra Leone and one reform on secured transactions in Kazakhstan.
Reforms from FIAS-cofinanced projects mapped to regional IFC Advisory Services units.
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FY12 Funding and Expenditures
FY12 CONTRIBUTIONS (SOURCES OF FUNDS) WORLD BANK GROUP CONTRIBUTIONS Core IFC 1 MIGA World Bank Project Specific/Other Contributions (IFC) 2 DONOR CONTRIBUTIONS Core Programmatic Project Specific CLIENT CONTRIBUTIONS TOTAL CONTRIBUTIONS Less Trust Fund Administration Fees TOTAL NET CONTRIBUTIONS FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS FY12 EXPENDITURES (USES OF FUNDS) Staff Costs (incl. consultants) 1 Operational Travel Costs TOTAL EXPENDITURES
1
IN US$ THOUSANDS 12,089 8,188 4,088 2,500 1,600 3,901 21,930 5,730 6,678 8,982 484 33,963 1,122 32,841 IN US$ THOUSANDS 19,740 5,847 2,455 28,042
SHARE OF TOTAL 36% 24% 12% 8% 5% 11% 63% 17% 20% 26% 1% 100%
SHARE OF TOTAL 70% 21% 9% 100%
Indirect Costs (incl. office and other operating costs) 1
1 Includes FY12 Advisory Service administrative budget ($1.2 million) provided by IFC to cover a number of Investment Climate Business Line positions and their related staff and travel costs. 2 Includes $2,968,000 of IFC project-specific contributions to support a range of global knowledge management and product design initiatives and $934,000 of other IFC contributions to support activities indirectly related to projects, including initial project design, portfolio management, monitoring and evaluation, and knowledge sharing associated with the global portfolio.
FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS
MESSAGE from the DIRECTOR

I am pleased to present the FIAS 2012 Annual Review, which reports on the results and progress achieved during the first year of FIAS FY1216 strategy cycle. In a year marked by continued global economic stresses, the bright spots in the developing world remind us that private sector-led growth can transform some of the worlds most challenged economies. Robust demand for investment climate reform in this environment presents an opportunity for FIAS and its partners. I am especially grateful to FIAS donors and partners for their strong commitment in embracing our work as a vital path to growth and stability during uncertain times, often in the context of economic and budget challenges in their countries. This review highlights our progress in managing FIAS-funded activities to support investment climate reforms and deliver development impact in three strategic priority areas: fostering enterprise creation and growth, facilitating international trade and investment, and unlocking sustainable investments in key industries, particularly agribusiness and tourism. FIAS-funded activities in these three focus areas contributed to 46 reforms achieved by client governments in 30 countries in FY12, each reflecting multiple improvements in a client countrys business and investment environment. Most of this years total reforms took place in the three priority client groups outlined in the strategy: 28 reforms (61 percent of all reforms) in IDA countries, 11 reforms (24 percent) in fragile and conflict-affected states, and 19 reforms (41 percent) in Sub-Saharan Africa. With a rapidly increasing share of the world's poor now living in countries and territories classified as fragile or conflict-affected, our long-standing focus on this client segment has taken on increased meaning and urgency in the new strategy cycle. As highlighted in this reviews special section, Improving the Investment Climate in Fragile States, FIAS-supported activities in countries such as Burundi, Guinea, Kosovo, and Togo, among others, continue to produce tangible results in tough investment climates marred by strife or disaster. Building on the deep expertise developed by IFCs Investment Climate Business Line with the help of FIAS funding, I was asked earlier this year to co-lead IFCs work in this area, jointly with Georgina Baker, IFCs director for Trade and Supply Chain in Investment Services. As a joint World Bank Group facility, FIAS has traditionally played an important connector and integrator role in the shared space that investment climate occupies across IFC, MIGA, and the World Bank. With the FY12 launch of the new Global Practices model under the World Banks Financial and Private Sector Development (FPD) Vice Presidency, Marialisa Motta, FPD director for Latin America and the Caribbean, and I have been asked to co-lead FPDs investment climate practice. FIAS-funded global expert teams have become increasingly engaged in the design and implementation of Bank-led private sector development activities; this deeper integration with the Banks FPD Networkin places such as Haiti and Rwandawith a focus on sharing replicable approaches and technical know-how will lead to improved service delivery and impact on the ground. With MIGA, we have embarked on an exciting
new cooperation initiative that aims at strengthening the (political) risk dimension in our investment policy work. Moreover, our growing work on the removal of industry-specific barriers to investment is complementing seamlessly the more transaction-oriented instruments that MIGA and IFC offer. Collaboration is also a critical component in our work to increase market competition in client countries, a key principle ingrained in the FIAS FY1216 strategy. In FY12, we ramped up our competition-related advisory offering and further integrated this work within relevant activities and expertise of the World Bank Group, exploiting synergies with IFC and Bank regional departments in 26 of the 32 pro-competition projects we supported in four regions around the world. In addition to our continued focus on client-facing activities that benefit client countries directly, we continue to use FIAS funding to build a world-class repository of global expertise and knowledge that can be shared with partners inside and outside the World Bank Group. As part of our extensive knowledge-sharing agenda, we organized 36 events in FY12 and implemented a client-focused peer-to-peer learning approach which was recognized with IFCs Knowbel prize for excellence. Please visit our knowledge-sharing and communications portalwww.wbginvestmentclimate.org to explore the broad spectrum of our knowledge resources and operational activities. We also continue to improve the ways in which we assess the benefits and impact of investment climate work. We are rolling out an updated and enhanced result measurement and monitoring and evaluation framework in FY13. The improved framework, piloted and tested in all regions in FY12, incorporates a set of meaningful and precisely defined outcome, reach, and impact indicators. With strong support and active involvement from some FIAS donors, we are also expanding our work on impact evaluation, sustainability, and value for money, with a view to deepen our knowledge of the ultimate effects and benefits of our investment climate work. Moving ahead, we see points of leverage for FIAS on many fronts. With the World Bank Groups new president, Jim Kim, stressing the importance of collaboration and synergies to provide quality support to our clients, FIAS is well positioned to deliver strong value for governments interested in investment climate reform. Drawing on the findings of the external evaluation of the FY0811 strategy cycle, we have further strengthened our business model and addressed areas of weakness, in particular those related to client commitment and result measurement. And the continued strong support from our donors and World Bank Group internal partners enables us to keep exploring new and innovative approaches to investment climate reform that help us push the frontier of private sector development. With deep appreciation for the support of FIAS donors and partners, I look forward to continued productive and inspired collaboration in FY13.
Pierre Guislain Director Investment Climate Department and FIAS World Bank Group
FISCAL YEAR 2012
MAIN ACHIEVEMENTS and MILESTONES
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Fiscal year 2012
marked the first year of the new FIAS FY1216 strategy cycle. In line with the new strategy endorsed in 2011 by the World Bank Group board and donor partners, FIAS-funded activities were regrouped under three overarching strategic themes, reflecting the spectrum of economy-wide and industryspecific investment climate activities to be funded via FIAS: Fostering enterprise creation and growth Facilitating international trade and investment Unlocking sustainable investments in key industries, particularly agribusiness and tourism.
Solid Reform Achievements with Continued Focus on IDA,1 Africa, and Fragile States
FIAS-funded activities in these strategic focus areas supported the achievement of 46 investment climate reforms in 30 countries. The FIAS reform count covers reforms supported via 53 projects directly managed by the World Bank Groups Investment Climate Department (CIC)which houses FIASand via 19 projects managed by regional IFC Advisory Services units and receiving at least $10,000 of their FY12 spending from FIAS trust funds. Summaries of each of the reforms achieved in FY12, grouped by country, are presented in Annex 1. Investment climate reforms are defined as legislative, administrative, or institutional changes that result in a reduction of 10 percent or more in time, cost, or procedures for businesses. These changes are captured as outcomes in the investment climate monitoring and evaluation framework. For example, Kosovo made starting a business easier by eliminating the minimum capital requirement, reducing business registration fees, and streamlining the business registration process. As a result, the number of procedures to start a business was reduced from 10 to 9, the time from 58 to 52 days, and the cost from 28 to 23 percent of income per capita; moreover, the minimum capital requirement amounting to 105 percent of income per capita was eliminated.
1 Members of the International Development Association (IDA). IDA countries are those that had a per capita income in 2011 of less than $1,195 and lack the financial ability to borrow from the International Bank of Reconstruction and Development of the World Bank Group.
The FIAS reform count does not include investment climate reforms from activities supported by other parts of the World Bank Group without a financial contribution from FIAS trust funds. Nevertheless, many of these activities benefit from the expertise of global investment climate technical or product teams that predominantly work on FIAS activities. Global investment climate teams mapped to the Investment Climate Department provide extensive design and implementation support as well as quality control for investment climate reform activities implemented across the entire World Bank Group; such cross-support ensures that FIAS-related expertise permeates the entire portfolio of World Bank Group investment climate activities. Several examples of projects supported by investment climate global technical teams but not directly receiving FIAS funding are highlighted in the main body of this review for illustrative purposes. These projects are not included in the FIAS project portfolio in Annex 2, and reforms related to these projects are not included in the FIAS reform count. Among the total recorded FIAS reforms in FY12, 41 percent occurred in Sub-Saharan Africa, followed by 28 percent in Europe and Central Asia, 24 percent in Latin America and the Caribbean, 5 percent in the Middle East and North Africa, and 2 percent in South Asia. The concentration of reforms in Africa reflects FIAS continued focus on supporting investment climate improvements in the Africa region. Lower reform counts in the Middle East and North Africa region and in Asia reflect the fact that most client-facing activities in these regions, and related funding, have
FISCAL YEAR 2012 MAIN ACHIEVEMENTS
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MILESTONES
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been transferred to the respective regions. While global investment climate teams continue to provide extensive support to the portfolio of activities in these regions, FIAS funding is involved only in a limited number of projects. Reforms from FIAS-funded activities continue to reflect the targeted allocation of FIAS funding to activities in priority client groups. The large share of FIAS-supported reforms in IDA countries (61 percent of reforms) reflects the fact that 77 percent of FIAS client-facing expenditures in FY12 were allocated to project activities for that client group. The share of project expenditures related to activities in Africa rose to 69 percent in FY12 (up from 51 percent in FY11) and yielded 41 percent of all FIAS-supported reforms (down from 45 percent in FY11). This drop in share of reforms is due to a major restructuring of the FIAS-funded portfolio in Africa, with a number of projects closing that contributed significantly to the FIAS reform count in previous years and a number of new activities in the design phase in FY12 that have yet to generate reforms. Activities in fragile and conflict-affected countries were allocated 21 percent of FIAS project expenditures and yielded 24 percent of total reforms. FIAS IDA and Africa spending in FY12 was in line with overall strategy cycle targets (70 and 50 percent, respectively), whereas FIAS project spending in fragile and conflict-affected situations stayed slightly below the envisaged 2530 percent target, as several projects in fragile states were on hold (for instance, the Republic of Yemen project) or closed (Liberia II, Sierra Leone) in FY12. Sub-Saharan Africa, IDA, and fragile and conflict situations continue to be a focus of FIAS activities; examples of FIAS-supported country-specific and regional activities can be found throughout this report. As to FIAS sustained focus on Africa, in FY12, FIASfunded projects were operational in 30 countries in Africa, including member countries of the Organization for the Harmonization of Business Law in Africa (OHADA) and of the East African Community (EAC). Programs with EAC2 and OHADA3 address improved
2 EAC member countries are Burundi, Kenya, Rwanda, Tanzania, and Uganda. 3 OHADA member countries are Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, the Comoros, the Democratic Republic of Congo, the Republic of Congo, Cte dIvoire, Equatorial Guinea, Gabon, Guinea, Guinea-Bissau, Mali, Niger, Senegal, and Togo.
regional integration and introduce regulatory reform for businesses across member states (see box, p. 14). In FY12, reforms were concentrated in the following areas: starting a business (24 percent or 11 reforms), dealing with construction permits (15 percent or 7 reforms), business taxation (13 percent or 6 reforms) protecting investors (11 percent or 5 reforms), credit information (9 percent or 4 reforms), trade logistics, business licensing and regulatory governance, and industry-specific reforms (each 7 percent or 3 reforms), registering property, resolving insolvency, secured transactions, and investment policy (each 2 percent or 1 reform). FIAS funding and expertise supported five of the ten countries recognized in Doing Business 2013 for the most improved ease of doing business across three or more areas of regulation (see boxes on Burundi, p. 22, and Costa Rica, p. 32). FIAS directly supported seven Doing Business reforms in three of the ten countries cited as most improved: Burundi, Costa Rica, and Kazakhstan; two more countries (Ukraine and Uzbekistan) benefited indirectly from FIAS via support from FIAS-funded global teams working on other investment climate areas.
Increasing the Share of Industry-Specific Activities

The FIAS FY1216 strategy envisaged a significant ramp-up of industry-specific activities, from a baseline of about 15 percent industry-specific activities on average during the FY0811 strategy cycle to a share of around 3040 percent by the end of the FY1216 cycle. The baseline and target shares used in the FIAS strategy included activities in the area of special economic zones (SEZs), the majority of which have been transferred to the FPD Competitive Industries Global Practice in FY12. Taking into account the FIAS project spending on SEZs, the share of industry-specific activities under FIAS has increased to 18 percent in FY12. If SEZ activities are disregarded, the share of industry-specific work has increased from a baseline of around 78 percent in FY0811 to 13 percent in FY12. Both calculation methods indicate that the share of industry-specific activities is increasing and that FIAS is moving in the right direction. Nevertheless, additional efforts are required to ensure that the cycle target of 3040 percent industry-specific activities can be met. An additional dimension to this
and
MILESTONES
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growth will come from close cooperation with FPDs Competitive Industries Global Practice as both teams work to maximize synergies and deliver comprehensive industry-level solutions for clients. as a result of the project interventionto more clearly defined investment climate reforms and impact. One of the measures of impact that has been tested over the last two years is compliance cost savings. This measure calculates the savings to the private sector in complying with new and improved processes and regulations that have led to a decrease in the time and cost to comply. The tested methodology has been rolled out for business regulation and taxation projects in all regions and has generated results primarily in East Asia and the Pacific and Europe and Central Asia, where data collection is less challenging than in other regions. The total compliance costs savings in FY12 reached $118 million, $24 million more than in the previous fiscal year, with savings of $42 million reported in IDA countries. The methodology will continue to be tested in more challenging settings and will be expanded to other products where relevant. FIAS, in collaboration with other partners, continues to support reforms that are likely to have an impact on
Strengthening Result and Impact Measurement

In FY12, FIAS piloted an enhanced monitoring and evaluation (M&E) framework to be rolled out in FY13. All product frameworks were revised to better capture their objectives and incorporate the new investment climate product offerings. The new result measurement framework will add, among other improvements, reach indicators that capture the number and range of firms that have benefited from FIAS-funded investment climate interventions. The changes to the investment climate M&E framework will also shift the emphasis from somewhat loosely defined investment climate resultsdefined as changes spearheaded by clients
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MILESTONES
Improving Coherence of Business Regulations and Institutions through Regional Integration

With FIAS funding, investment climate teams of the World Bank Group have been working to make legal, regulatory, administrative, and institutional reforms more consistent across both East and West Africa. In FY12, FIAS supported reforms within the context of the East African Community and worked with the Organization for the Harmonization of Business Law in Africa to reform a number of business laws common to its member states. Efforts supporting regional integration can play a key role in unlocking administrative and financing constraints faced by entrepreneurs in the regions. They also encourage cross-regional investment and trade, creating new opportunities for businesses. The EAC, a regional organization of five member countries, aims to create more attractive markets by providing a freetrade area between its member states and also common customs procedures. These efforts, supported by a number of development partners including the World Bank Group, widen and deepen cooperation between the EAC partner nations, strengthening their competitiveness. Funded in part through FIAS, investment climate work in the East African region has focused on harmonizing commercial laws, simplifying taxes, and creating an electronic business registry. As a result of these ongoing reform activities, each member states progress in harmonizing laws has been mapped, an inventory of current tax incentives completed, and a study, Business Entry Regulation and Cross-Border Exchange of Company Information in the East African Community, finalized. The EAC partner states have agreed to take steps to enable the exchange of registered business information by EAC company registrars, which will allow both the public and private sectors transparent and reliable access to legally binding business information. This will result in cheaper, less cumbersome instruments for trade finance among EAC member states. In addition, the registry will help companies set up more quickly and easily in other EAC countries. Also in FY12, as a result of FIAS-funded advisory support, significant reform progress was made in the 17 member countries of OHADA. The company and insolvency laws were revised and submitted to the OHADA Secretariat for official dissemination to its partner states; the company law is expected to be adopted in December 2012 and the insolvency law in mid-2013. This legislation will benefit the OHADA economies by simplifying the procedures for business creation, increasing investor protection, introducing best practices in corporate governance, and creating a better legal framework for access to finance. Also, the scope of insolvency will be broadened to include individuals exercising a commercial activity. The improved insolvency procedures are expected to be more favorable to smaller businesses, and cross-border insolvency will now be recognized.
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the creation of new firms, investment, and jobs. For example, a secured transactions and collateral registries project in China supported by FIAS funds between FY06 and FY08 has achieved strong development impact, as confirmed by an external post-completion evaluation in FY12 (see box, below). Further efforts in FY12 focused on strengthening approaches for measuring the impact of reforms: 1. Producing literature reviews to gather evidence of the development impact of investment climate reforms 2. Building target-setting methodologies to estimate the impact of investment climate reforms 3. Facilitating impact evaluations to fill in the knowledge gaps 4. Promoting outreach and communications, to ensure the dissemination and adoption of findings across the World Bank Group and beyond. Under the FIAS umbrella and with support from the government of the United Kingdom and the United States Agency for International Development (USAID), a joint donor-World Bank Group program was launched in FY12 to scale up work on the impact, sustainability, and value for money of investment climate reform. Under this three-year work program, eight to ten major impact evaluations of investment climate projects will be conducted. These evaluations will complement two impact evaluations launched in FY12: an in-depth, rigorous evaluation of the effects of a tax simplification project on tax compliance and company formalization in Georgia and an analysis of the effects of the introduction of new insolvency procedures (allowing out-of-court workouts) on loan repayments and new borrower requests in Romania. Both evaluations are being conducted in collaboration with the World Banks Development Research Group. Together with the literature reviews that are ongoing, these impact evaluations are expected to provide additional knowledge in areas with significant gaps about the impact of certain types of investment climate activities. The evidence and knowledge created are expected to inform the design of new projects and support management in decision making and target setting.
Unlocking Over $3 Trillion in Accounts Receivable to Secure Safer Lending in China

Investment climate work supported by donor partner Switzerland and funded by FIAS between FY06 and FY08 focused on developing a non-real estate-based financing market in China that facilitates lending to small and medium enterprises (SMEs). Working with IFC Advisory Services in China, the project is currently supported with project-specific expertise rather than direct FIAS funding. In conjunction with the People's Bank of China, the country's central bank, the project helped the government create an online registry for security interests in receivables. The registry is the first of its kind in China. In 2007 a new property law became , effective introducing a modern secured transaction system. This reform creates substantial growth of the Chinese financial sector and has increased lending to businesses. The programs development impact spanned three levels, as confirmed by a FY12 independent evaluation: Sector level: The value of Chinese commercial loans involving movable assets grew by 24 percent per year from 2008 to 2010. Financial institution level: Bank lending to smaller businesses has increased substantially. Ninety percent of surveyed financial institutions have adopted movables financing, which now accounts for 22 percent of the number of loans outstanding for commercial banks and 33 percent for the five largest banks of China. Also, the introduction of movables financing triggered an overall improvement in the financial institutions risk management practices. SME level: As of June 30, 2011, 68,575 SMEs had obtained an estimated $1 trillion in financing secured by movable assets. Among the SMEs surveyed, 59 percent of respondents believe their business development would be severely impacted (or worse) if their current access to movables financing were removed; 88 percent said that account receivables financing resulted in business growth. The FIAS-supported program also led to the introduction of new financial product innovations and numerous publications. "We offer several product lines under movables financing, including inventory finance products, factoring, and other accounts receivable finance products, purchase order finance and agent services," says Qiu Wei of Guangdong Nanyue Bank.
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subnational level, further developing and refining the M&E and impact measurement framework, and building additional field-based delivery capacity. An important objective in service delivery is to ensure proximity to clients while drawing on the global technical and product expertise available at headquarters and in global investment climate hubs such as Dakar, Istanbul, Nairobi, and Vienna. Many of the recommendations made in the evaluators reports on Phase 1 and 2 of the FIAS evaluation have been taken into account in the FIAS FY1216 strategy or are in the process of being addressed.
Literature Reviews Provide Valuable Insights on the Impact of Investment Climate Reforms
The benefits of literature reviews are in summarizing existing evidence on the impact of reforms, helping identify areas requiring more research, and informing target setting. In FY12, the literature review work was expanded, building on the reviews undertaken in the previous year [on business entry, business taxation, alternative dispute resolution (ADR), and insolvency reforms]. Three additional Viewpoint notes were completed in FY12 that discuss the impact of trade logistics, competition policy, and power sector reforms on key economic variables such as productivity, exports, and employment. Reviews on agribusiness, investment policy, food inspections, and information and communication technologies (ICT) are planned for FY13. All published literature reviews are available at: https://openknowledge.worldbank.org/. MILESTONES
Development Effectiveness, Client Satisfaction, and Internal Recognition Remain High

IFC measures development effectiveness of projects by looking at five areas: strategic relevance, outputs, outcomes, impacts, and efficiency, giving greater weight to outcomes and impacts. Development effectiveness ratings for client-facing projects co-financed via FIAS were at a very high 86 percent for FY12. This exceeds the rating for the overall Investment Climate Business Line of 71 percent and the IFC Advisory Services score of 72 percent (see figure on p. 17).5 Of the seven FIAS-funded projects included in the analysis, six were rated positively by IFCs Development Impact Department; one project received a negative rating as a result of the overestimation of tourism attractiveness in a post-conflict country. Client satisfaction for investment climate projects was also rated high, with 91 percent of clients reporting their satisfaction with services delivered (see figure, p. 17).6 The work FIAS supports to implement improvements and reforms in the most difficult of environments continues to be recognized at the corporate level within the World Bank Group. Several investment climate programs and teams working on FIAS-funded activities received awards in FY12. Investment Climate Department staff members were recognized through five FPD Vice Presidency Team Awards for their
5 Starting in FY12, IFC switched the period for which ratings are reported from a fiscal to a calendar year (CY). The FY11 and FY12 ratings are based on CY10 and CY11 ratings, respectively. The ratings for the third and fourth quarters of FY12 will be included in the FY13 rating as part of the CY12 portfolio.
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External Evaluation Endorses FIAS Role as a Leader in Investment Climate Reform

The second phase of the independent external FIAS evaluation covering the FY0811 strategy cycle was completed in May 2012. Reaffirming the positive findings of Phase 1 (concluded in early 2011, and as reported in last years FIAS Annual Review), the Phase 2 Final Report4 provided a positive assessment of the investment climate work supported by donors and the World Bank Group via FIAS during the FY0811 strategy cycle (see box, p. 17). The evaluation found that most strategy elements were implemented as planned; that projects were generally well designed and managed (75 percent of active projects at the end of each fiscal year were on or above target to achieve development results; 91 percent were on or under budget), and client satisfaction was high (an average of 89 percent of clients said they were very satisfied or satisfied, with Investment Climate Business Line clients used as proxy for FIAS; see figure, p. 17). Outcomes in terms of investment climate results supported by FIAS-funded projects exceeded the targets set at the beginning of the cycle by 50 percent. The evaluation also pointed out a few areas for further strengthening, including with regard to securing client commitment, replicating project activities at the
4 Nexus Associates. 2012. Independent Evaluation of CIC/FIAS Fiscal Year 20082011 Strategy and Program, Volume I Main Report; Volume ll Case Studies (May 25, 2012).
6 This figure relates to the overall IFC Investment Climate Business Line; a separate breakdown for FIAS projects is not available.
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Key Findings of the FIAS FY0811 Evaluation

CIC/FIAS implemented most elements of the FIAS FY0811 strategy. Projects were generally well managed, with development effectiveness ratings in line with overall IFC Investment Climate Business Line ratings. The vast majority of CIC/FIAS clients were satisfied with services. Implementation of the strategy has yielded results in line with its objectives, giving rise to over 400 results and more than 200 significant investment climate reforms. According to IFC evaluations, literature shows that the types of reforms supported by CIC/FIAS have a positive impact on investment, employment, and economic growth. Studies of a sample of CIC/FIAS projects also suggest that reforms have had positive economic impact. In spite of progress and achievements, the M&E framework needs to be strengthened and impact measurement improved. Case studies of projects in Colombia (Subnational Doing Business and Trade Logistics), Kenya (Investment Climate), and Vietnam (Tax Policy and Access to Land) showed mixed results. All of the projects are relevant, addressing a variety of issues considered important to private sector development. Each of the projects has multiple components; some combine efforts to enact fundamental changes in laws with activities intended to streamline administrative procedures. For the most part, the latter have met with more success. Client governments, at least those in middle-income countries, are willing to pay a significant share of project costs. Certain aspects of project management were weak, in particular securing the upfront commitment of government clients to reforms, sequencing activities to ensure that prerequisites are in place, and establishing plans for replication. In general, M&E could be improved, particularly with respect to obtaining necessary data and defining the relationship between project activities and reported outcomes.
Development Effectiveness Ratings, FY08FY12 (Share of completed projects with positive rating)
100% 86% 80% 60% 40% 20% 0% 57% 47% 48% 52% 77% 68% 73% 63% 71%
Client Satisfaction, FY08FY12 (Share of clients satisfied)

100 80 60 40 20 0 92% 77% 85% 88% 88% 87% 89% 87% 91% 88%
and
MILESTONES
FY08
FY09
FY10
FY11
FY12
FY08
FY09
FY10
FY11
FY12
Investment Climate Department
contributions to projects in Burundi, Haiti, Nepal, and Guinea, as well as a workshop on debt recovery and business insolvency in Europe and Central Asia. In addition, several IFC regional and industry departments recognized Investment Climate Department staff in team awards for their contributions to projects with
strong FY11 performance (awards received in FY12).7 The special economic zones project in Bangladesh, which was supported by the industry-specific investment climate product team, earned a second-place runner up in the IFC CEO Gender Awards for successfully incorporating a strong gender dimension.
7 Financial Infrastructure Conference Rio Team, Bihar Tax Team, Microfinance Bosnia Team, Liberia Business Registry Team, Health in Africa Team, the Republic of Yemen Tax Reform Team, Investment Climate Caribbean Team, Georgia Tax Simplification Team, Kyrgyz Republic Magic Box Project Team.
IMPROVING the INVESTMENT CLIMATE in FRAGILE STATES
20
Investment climate
reform in fragile and conflict situations (FCS) remains a key priority for FIAS-funded activities. In FY12, 33 countries and territories were classified by the World Bank Group as fragile and conflict situations,8 including 17 in Sub-Saharan Africa. FIAS funding amounting to $2.9 million or 21 percent of total client-facing expenditures funded by FIAS was used to support activities in 18 fragile and conflict situations. These projects resulted in 11 reforms in six countries: Burundi, the Republic of Congo, Georgia, Kosovo, Sierra Leone, and Togo. The share of expenditure in fragile states is expected to further increase in FY13, when several new FIAS-supported activities in fragile and conflict situations will be launched, including new projects in the Eastern African Community and OHADA member countries, which include several fragile states, as well as new country-specific projects in Cte dIvoire, Guinea, and Kosovo.
For many fragile states, the Doing Business report has proven a particularly powerful reform tool. It provides a comprehensive overview of business regulations and helps governments identify reform opportunities, some of which can be implemented quickly. The report annually updates the data and publicizes information about reforms, allowing fragile countries which undertake reforms to show the world they are re-opening for business. In FY12, several fragile states supported by FIAS expertiseincluding Burundi (box, p. 22), the Comoros (box, p. 50), Kosovo (box, p. 21), and Togoimplemented reforms informed by the Doing Business indicators. In FY12, FIAS also supported reforms within the context of the East African Community and worked with OHADA to reform a number of business laws common to its member states, many of which are fragile and conflict situations (see box, p. 14). With USAID support, the Investment Climate Department initiated work in Afghanistan, helping the
8 The World Bank defines fragile and conflict situations as having either: a harmonized average Country Policy and Institutional Assessment (World Bank/Asian Development Bank/African Development Bank) rating of 3.2 or less; or the presence of a United Nations and/or regional peace-keeping or peace-building mission (for example, African Union, European Union, Organization of American States, North Atlantic Treaty Organization), with the exclusion of border monitoring operations, during the past three years. The harmonized list of fragile and conflict situations for FY12 includes: Afghanistan, Angola, Bosnia and Herzegovina, Burundi, the Central African Republic, Chad, the Comoros, the Republic of Congo, the Democratic Republic of Congo, Cte dIvoire, Eritrea, Georgia, Guinea, Guinea-Bissau, Haiti, Iraq, Kiribati, Kosovo, Liberia, the Marshall Islands, Micronesia, Myanmar, Nepal, Sierra Leone, the Solomon Islands, Somalia, Sudan, Timor-Leste, Togo, West Bank and Gaza, Western Sahara, the Republic of Yemen, Zimbabwe.
FIAS-Funded Activities in Fragile and Conflict Situations in FY12:a

FRAGILE STATES Active projects in 18 of 33 countries on the Harmonized List of Fragile Situations: East Asia and the Pacific: Timor-Leste Europe and Central Asia: Bosnia and Herzegovenia, Georgia, Kosovo Middle East and North Africa: Afghanistan Sub-Saharan Africa: Burundi, the Central African Republic, Chad, the Comoros, the Democratic Republic of Congo, the Republic of Congo, Cte dIvoire, Guinea, Guinea-Bissau, Liberia, Sierra Leone, South Sudan, Togo
INVESTMENT CLIMATE
in
FIAS Client-Facing Project Expenditures in Fragile and Conflict Situations:

$2.9 million (21% of total client-facing project spending)
the
FIAS-Supported Reforms in Fragile and Conflict Situations:

11 (3 in Burundi, 2 in the Republic of Congo, 2 in Kosovo, 2 in Sierra Leone, 1 in Georgia, 1 in Togo)
a. Activities performed under project 565307 (Timor-Leste Business Registration and Licensing Reform Project) and project 574967 (South Sudan Investment Climate Reforms Program Phase 2) received less than $10,000 of FIAS funding in FY12 and are therefore are not listed in Annex 2 (FIAS project portfolio). However, they received FIAS funding in earlier years and continue to be supported via FIAS-funded global teams. Project 571367 (Doing Business Reform Middle East and North Africa) includes activities in Afghanistan. Project 569648 (Doing Business Reform Sub-Saharan Africa) includes activities in the Central African Republic, the Democratic Republic of Congo, and Togo. Project 553006 (OHADA Business Law Reform) includes activities in the Central African Republic, Chad, the Comoros, the Republic of Congo, Cte dIvoire, Guinea, and Guinea-Bissau.
IMPROVING
21
Kosovo Develops Foundation for Growth and Investment

Thirteen years after the war and four years after Kosovo declared its independence, the Balkan nation is demonstrating its commitment to expanding its private sector. With support from FIAS, the government has enacted legislation to ease the procedures associated with starting and operating a business, protecting investors, and issuing construction permits. These reforms are the cornerstone of our economic development vision, said Deputy Prime Minister Mimoza Kusari-Lila, explaining that the Kosovar governments plan sets the basic objective of promoting private sector-driven growth. One of the major problems of our economy is the fact that it is driven by public spending and remittances from Kosovos diaspora, she added. Achievements include: Elimination of several cumbersome procedures including the minimum capital requirement to start a business, the fee to register a business, and the municipal work permit Establishment of a one-stop shop for business registration that links tax and business registration into one system, allowing business owners to obtain a registration number and a fiscal number in one step Reduction in the average time to start a business (from 58 to 52 days); 28 business municipal centers around the country can now register businesses, thus removing the need for business owners to travel to Pristina Reduction in the number of days (from 10 to 3) within which the Kosovo Business Registration Agency must process required documents, per new legislation Amendment of the Laws on Business Organizations, increasing minority investor protection Simplification of construction permitting, resulting in faster, more transparent, and safer processes. Moving forward, the government intends to introduce a full one-stop-shop-in-a-day process and online registration for businesses. It aims to continue removing unnecessary licenses and permits that hinder private sector growth, targeting a 50-percent cut in the inventory by 2014. On a regional level, with World Bank Group support, the government plans to increase trade in the Western Balkans by reducing regulatory and administrative bottlenecks to regional trade. IMPROVING
the
INVESTMENT CLIMATE
government identify a first set of priority reform areas among those measured by Doing Business, including business start-up, construction permits, access to finance (IFC project), and investor protection. According to Doing Business 2013, several fragile and conflict-affected states were among 50 economies that have most improved their business environments since 2005, including Burundi, Bosnia and Herzegovina, Georgia, Guinea-Bissau, Cte dIvoire, So Tom and Principe, Sierra Leone, Tajikistan, Timor-Leste, the Solomon Islands, and Togo.9 In these countries, FIAS-funded projects assisted the governments in implementing reforms inspired by the Doing Business reports over the past years. Frequently, when a fragile state chooses to break with the past, reform momentum can be rapidly achieved alongside a realization in society that the status quo is not acceptable and change is necessary.
Increased Focus on Fragile and Conflict Situations

The World Bank's World Development Report 2011: Conflict, Security and Development (available at www. worldbank.org) highlighted the challenges of countries affected by fragility or prolonged violence, and it recognized the lack of economic opportunities and high unemployment as key drivers of further fragility. Since the report was published, the World Bank Group has committed to operationalizing its findings by supporting private sector development and creating employment opportunities. More broadly, there is a growing awareness that fragile and conflict states will remain the focus of international aid. By some estimates, a majority of the poor (over 80 percent) will be living in fragile and conflict situations, mostly in Africa. While the number of poor in todays middle-income countries is expected to decrease through high economic growth and falling population growth in most middle-income countries, income stagnation and high fertility rates in low-income and fragile countries will establish them as the main locations of global poverty. This is clearly the group
in
FRAGILE STATES
So Tom and Principe was on the fragile and conflict situations harmonized list in FY06 and FY0911. Tajikistan was on the harmonized list in FY0611.
22
of countries that needs the help of the development community now.10 In light of these developments, the Investment Climate Department was asked to host a special Fragile and Conflict Situations Coordination Unit for IFC (together with the Department of Trade and Supply Chain in Investment Services). The FCS Coordination Unit is leading the development of IFCs strategy for fragile and conflict situations, with an integrated approach for both advisory and investment services to increase IFCs engagement in this group of economies. For advisory services, the goal will be to contribute to market transformation in fragile and conflict situations by creating an enabling environment for investments, promoting transformative industries, and addressing key drivers of growth and employment creation.
FRAGILE STATES
In this effort the FCS Coordination Unit cooperates across advisory and investment services, the regions globally, sectors, and with business lines to encourage and support greater levels of engagement in fragile states. The unit also works closely on the fragile states private sector development agenda with the World Bank and its newly-established Global Center on Conflict, Security and Development in Nairobi as well as with the Multilateral Investment Guarantee Agency (MIGA; see the Comoros box, p. 50). This cooperation focuses on World Bank Group-wide efforts to address key constraints to private sector development (for example, infrastructure), support for smaller businesses, and a jointly developed comprehensive approach to risk mitigation. In Burundi, FIAS continues to support a wellcoordinated, collaborative World Bank Group program that has delivered strong results, including recognition in the Doing Business 2013 report (see box, below).
10 Kharas, Homi, and Andrew Rogerson. 2012. Horizon 2025: Creative Destruction in the Aid Industry. Overseas Development Institute. The authors use a broader definition of fragile and conflict situations than the current World Bank Group Harmonized List.
in
INVESTMENT CLIMATE
Once Again Burundi Earns Recognition as a Dedicated Reformer, with World Bank Group Support
For the second consecutive year, the Doing Business report has ranked Burundi among the top 10 most improved economies across three or more areas of regulation, accounting for 42 percent of reforms achieved in the East African Community over the two-year period. FIAS-supported World Bank and IFC regional teams continue to leverage their expertise and resources to develop a wellcoordinated reform program that has already garnered internal awards and delivered results. The marked improvements detailed in the 2012 and 2013 Doing Business reports not only speak to the strong reform commitment of the Burundian government, but also to the success and effectiveness of World Bank Group collaboration. A key advantage of such collaboration for governments is the development of a single coherent and comprehensive message along with a variety of means to help deliver on the reform agenda. In Burundi, the World Bank mobilized funding to build capacity, purchase equipment, and upgrade systems, while IFC deployed global expertise in very specific niches of investment climate reform to infuse best practices throughout the span of the reform. This approach ensured the complementary use of resources working toward the same objective to deliver strong results. Several of the many reforms enacted in Burundi directly address the particular needs of a postwar-context economy in which many businesses have suffered and collapsed. The cost and time businesses spend on the construction permitting process were reduced, which means the small business infrastructure can be built and rebuilt more efficiently. The regulatory framework for insolvency and restructuring was strengthened, helping to free up capital in insolvent companies for more productive uses. In addition, steps were taken to protect investors, boosting the confidence of Burundis entrepreneurs. Burundi also made it substantially faster to trade at borders, in particular with neighboring Tanzania, speeding up the movement of goods to and from the port of Dar Es Salaam, an essential step for the landlocked country. For Second Vice-President Gervais Rufyikiri, the reforms represent a key milestone for Burundi: The governments ambition is to continue the improvement of the business climate, simplifying and reinforcing transparency in the public administration, modernizing the business law, improving the settlement of trade disputes, and communicating reforms. The government intends to deepen its reform agenda through a cooperation agreement with the World Bank Group that extends to mid-2014. Currently, the program is targeting improvements in the newly established one-stop shop for business registration and making it easier for firmsespecially small businessesto comply with the tax system. Reform efforts also focus on strengthening Burundis integration within the EAC to broaden market opportunities and limit harmful competition, in particular related to taxation (see box, p. 14).
IMPROVING
the
23
In South Sudan, the government is moving fast to attract business investment. FIAS funding supported the enactment of six laws in FY12, facilitating investments and improving standards for consumer products. An investment promotion agency was set up. More than 2,000 businesses were registered between January and June 2012, a 44-percent increase over registrations in the same period last year; business registration was also decentralized to the regions. In December 2011, the government, supported by IFC and the United States Department of State, held an international investor conference in Washington, D.C. A number of investment inquiries followed, including several in the agribusiness, power, manufacturing, and oil production sectors; three investment leads are being pursued. FIAS is well-positioned to support the World Bank Groups increased engagement in fragile states, helping countries develop a foundation for a robust private sector and avoid the challenges that lead to future fragility or recurring conflict. FIAS, through funding and the expertise of the global product teams, is uniquely positioned to support a first response in fragile and conflict situations. Typically, FIAS supports the implementation of integrated programs that focus on reform areas found to be particularly useful in these situations, such as fostering public-private dialogue (PPD) and simplifying the morass of business entry regulations, outdated licensing requirements, and excessive tax requirements that often remain
unreformed or have accumulated during the period of conflict. Other areas requiring urgent reform usually include trade logistics and aspects of the investment climate for specific industries in order to facilitate private investment. FIAS-funded activities also complement activities undertaken under IFCs Conflict Affected States in Africa initiative, which now operates in seven Sub-Saharan fragile and conflict situations. CASA programs seek to understand the causes of the conflicts and tailor advisory services programs that contribute to peace and stability through a private sector lens. FIAS-supported involvement is essential at an early stage of engagement in these countries, and it provides a foundation for further engagement by other IFC Advisory Services as well as investments. In particular, FIAS-funded activities in Sub-Saharan Africa seek to address the need for access to finance through support to the financial sector across the finance chain. For instance, effective and efficient business registration systems support the establishment of financial registries and encourage IFC and others to make investments in financial institutions capable of lending to smaller businesses. In Liberia, this approach has been particularly effective, improving access to capital for entrepreneurs and yielding strong results in terms of private sector savings, job creation, and investment (see box, below).
IMPROVING
the
INVESTMENT CLIMATE
in
FRAGILE STATES
Expanding Access to Finance for Liberian Small Businesses

FIAS supported the Liberia Private Sector Development in Post Conflict Program starting in 2006, focusing on reducing barriers to formalization, Doing Business reforms, investment promotion, support for public-private dialogue, and assistance in creating special economic zones. According to an external evaluator,a the reforms implemented under the FIAS program have yielded private sector savings of $4.7 million, created over 20,000 new jobs, and attracted $13 million in private sector investment. IFC then invested nearly $2 million with the European Investment Bank and the African Development Bank to create Access Bank, the first microfinance bank in Liberia serving micro and small entrepreneurs. Following the investment climate reforms, IFCs Access to Finance group supported the Central Bank of Liberia in developing microfinance regulation informed by industry best practices, and Access Bank staff assisted in capacity building, which reduced costs of market entry. Access Bank is now a market leader, with five branches, 235 employees, and a portfolio of $6.1 million in loans to 7 ,200 borrowers and $8.4 million in deposits.
a Economisti Associati srl (Italy). 2011. Investment Climate in Africa Program, Four-Country Impact Assessment Comparative Report. https://www.wbginvestmentclimate.org/uploads/Comparative_Report_20110327 .pdf
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Advancing Knowledge about Private Sector Development in Fragile States
FIAS-funded projects often serve to incubate new approaches being tested in fragile and conflict situations. Successful approaches are replicated or expanded upon in other projects developed by the World Bank Group. In Haiti, for example, the FIAS-funded Haiti Investment Generation project paved the way for job creation through the establishment of a framework for special economic zones (see box, p. 37). Other FIAS-funded projects in fragile and conflict situations, such as the Private Sector Development Growth in Post-Conflict Program in Liberia, the Removing Administrative Barriers to Investment in Sierra Leone, and the Southern Sudan Investment Climate Reform program, have helped develop conflict-specific expertise among World Bank Group staff working on these projects. These staff members have become well equipped to work closely with the other World Bank Group teams and donors to advance knowledge and share lessons learned on private sector development in fragile and conflict situations. A series of five World Bank Group papers completed in FY12The Effects of Fragility, Violence and Conflict on the Private Sector and the Implications for Practitionerslook at private sector development in fragile and conflict situations. The series includes two studies being developed by Investment Climate Department fragile-state experts, Investment Climate Reform in Fragile and Conflict Situations11 and Early Foreign and Large-Scale Investments in FCS. Study findings will help guide World Bank Group staff and external practitioners working in these situations. The Investment Climate Reform in Fragile and Conflict Situations study is based on interviews with more than 70 practitioners. It focuses on sequencing of interventions, identifying the right balance between investment climate reforms and investment generation, and analyzing how investment climate reforms can best address the needs of micro, small, and informal businesses, which constitute most of the private sector in fragile states (see box, below). The second study analyzes foreign direct investment (FDI) flows to fragile and conflict-affected states and the role FDI plays in these economies. Investment Climate Department staff also contributed to the design of a course, Practicing Private Sector Development in Fragile and Conflict-affected Situations, which was developed under the auspices of the Donor Committee for Enterprise Development in cooperation with the International Labour Organization and GIZ (Deutsche Gesellschaft fr Internationale Zusammenarbeit).
FRAGILE STATES
Preliminary Findings of the Investment Climate Reform in Fragile and Conflict Situations Study
Develop a road map at program outset to identify areas in which the investment climate team, the Bank Group, and donors can achieve the most impact. Quick wins (within one to two years) to show early results should be combined with sequential, multiphased medium- to long-term programs. Boots on the ground are necessary to build relationships with the client, identify problems in program implementation, and monitor results. A focus on regulatory reforms should be supplemented with deals transacted by IFC, MIGA, and other investors, in particular for critical infrastructure and basic services. A key success factor is programming flexibility in technical assistance interventions, given the instability of the post-conflict environment. Programs need to be flexible in design, funding, staffing systems, time, and client-engagement modalities.
IMPROVING
the
INVESTMENT CLIMATE
in
11 Forthcoming.
25
IMPROVING
the in
INVESTMENT CLIMATE
FRAGILE STATES
FISCAL YEAR 2012
OPERATIONAL HIGHLIGHTS
28
FY12 Portfolio Snapshot.
At the end of FY12, the portfolio of FIAS-funded activities included 53 projects mapped to the Investment Climate Department and 19 projects mapped to other World Bank Group units (projects managed by IFC regional Advisory Services units as well as subnational Doing Business projects implemented by the Global Indicators and Analysis department). About half of the CICmapped FIAS projects focused on product development and knowledge sharing that support regional teams through expertise and know-how in the delivery of regional projects. Effective Regulations for Business Entry and Operation
This work aims to foster enterprise creation and sustain firm growth by improving the regulatory environment for doing business. In partnership with private sector and government agencies, the product supports legal, institutional, and regulatory reforms and builds the capacity of government agencies to develop and enforce business friendly regulation. In FY12, an independent evaluation of the business regulation product was conducted with the support of FIAS, under the leadership of the evaluation unit of IFC. It concluded that the product has been very effective in responding to client needs and improving the regulatory environment in client countries and should remain a core product of the Investment Climate Business Line. Recommendations included suggested improvements to some features of the products offerings. As a consequence, under a knowledge management project supported by FIAS and based on broad internal and external consultations, the team defined a new strategy for business regulation which will aim to: Gradually shift the focus of business regulation reforms, from regulatory simplification (reducing cost, delays, and steps) to improving regulatory quality and the implementation of the rules by regulatory agencies. In countries that have made progress in simplifying their key regulations, the second-generation reforms would shift to ensuring better implementation and less discretion in how rules are applied. Introduce, in countries where capacity is available, integrated information and communication
FISCAL YEAR 2012 OPERATIONAL HIGHLIGHTS
Among the client-facing FIAS projects, approximately 49 percent of activities in FY12 were linked to the strategic theme of fostering enterprise creation and growth; 30 percent to the theme of facilitating international trade and investment; and 18 percent to the theme of unlocking sustainable investment opportunities in key sectors (as measured by project expenditures in FY12). A residual 3 percent of FIAS-funded activities related to other activities not directly mapped to the three strategic priority areas under FIAS, mostly legacy projects carried over from the FY0811 strategy cycle (see figure, below).
Project Expenditures by Thematic Priority, FY12 100% = $19,116,172

Business Regulation for Enterprise Creation and Growth [49%] International Trade and Investment [30%] Investment Climate for Industry [18%] Other [3%]
Fostering Enterprise Creation and Growth

FIAS continues to support economy-wide reforms that foster enterprise creation, provide businesses with new growth opportunities, unlock firms productivity, foster competition, and create a level playing field by reducing barriers to entry, expansion, and exit. FIAS-funded activities in FY12 supported reforms in this area in particular via three standardized products (or services).
29
technology platforms in regulatory agencies. For example, business entry reform projects will increasingly focus on providing ICT platforms that integrate the registration process with different agencies (for example, registrars office, tax authority, social security administration), with the view to enable ICT-based reforms and improve inter-agency information sharing. Develop tools to improve the prioritization of regulatory reforms and support client countries in a more systematic way to put in place regulatory reform processes to improve the quality of new regulations. Based on this work, FIAS-supported business regulation projects are likely to evolve in a number of ways in the current FY1216 strategy cycle. Examples include helping clients with ICT solutions that integrate various regulatory databases; introducing shared technology solutions across government in areas such as inspections reform; improving quality control and external accountability when issuing new regulations; rethinking the wholesale regulatory reform approach with better prioritization in mind and a focus on minimizing implementation gaps (between de jure and de facto implementation); reducing the variability of outcomes across different categories of enterprises; and enhancing the sustainability of regulatory reforms. The new business regulation strategy will also aim to be more selective and to exit from regulatory areas after their processes have been sufficiently simplified, which will allow focus on areas that are more binding to private sector development. This new approach, with its emphasis on institutional capacity, ICT solutions, and implementation issues, will require that the global business entry and operations team work even more closely with different parts of the World Bank Group to deliver frontier solutions for clients. Collaboration with the regional IFC and World Bank teams is already strong. For example, in Montenegro, of 756 business administrative procedures proposed for improvement, 592 (78 percent) were simplified, improved, or eliminated based on the product teams recommendations. An additional 49 (18 percent) business-related laws and regulations were amended or abolished of the 272 proposed. Key examples of the legal and regulatory changes FIAS-funded teams implemented include a 40-percent reduction in processing times and fees for property registration, the elimination of five tax payment procedures, and the unification of two business registration procedures. In FY12, the business regulation work program increased its focus on fragile states (see, for example, the boxes on Kosovo, p. 21, Guinea, p. 30, and Nepal, p. 43). The tools offered by the product are also increasingly used in industry-specific reforms, in particular in agribusiness, and in the area of green regulations, such as the issuance of green building codes and environmental licenses (see p. 42).
Debt Resolution and Business Exit

In response to the sustained negative effects of the global financial crisis and as part of the new FIAS strategy to ensure a more harmonized approach to reforms, a consolidated debt resolution and business exit product was introduced in FY12. It integrates the previous restructuring and insolvency and alternative dispute resolution work streams and continues to support IFCs Access to Finance advisory services in the secured transactions and collateral registries area by providing legal and regulatory inputs. The development of this product is led by a global team that provides support to IFC and World Bank regional projects. This area of technical assistance focuses on legislative and institutional reforms that closely engage key private sector constituents, including commercial banks. The reforms aim to facilitate enterprise growth by improving access to credit, increasing firm dynamism through streamlined exit procedures, and ensuring the efficient redeployment of assets and capital from failed businesses to viable ones. The debt resolution and business exit product is being deployed in both IFC and IBRD projects in 31 countries,12 of which 61 percent are IDA countries and 13 percent are fragile states. While these projects are funded by regional IFC and World Bank teams, the knowledge activities and the development of toolkits and other operational tools needed by project teams are supported by FIAS under a global knowledge management project.
12 The OHADA project is counted as a single country.
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Guinea Takes Steps toward a Simpler, More Business Friendly Regulatory Regime
With the benefit of FIAS-supported reform expertise, Guineas new government is positioning the countrya fragile state with a long history of political turmoilto become a preferred destination for investment in Africa. Guineas leaders recognize the importance of the private sector in creating the growth and jobs that will foster economic stability and prosperity. They are addressing four areas with World Bank Group support: starting a business, getting electricity, dealing with construction permits, and registering property. A presidential decree created the Agency for Promotion of Private Investments (APIP)a one-stop shop that allows entrepreneurs to register their businesses at one location, cutting time and cost in the registration process. Oumar Yasan, CEO of a computer shop, found registration a quick and easy process. I learned about APIP through the media, so I decided to use it to register my business. I was asked for two passport photos, a residence certificate, a photocopy of my ID card and 212,000 Guinean francs. I submitted these and in less than two weeks was called to pick up my documents. I was amazed at how quickly my business was registered. In providing a platform for businesses to become formal, in particular smaller enterprises, the one-stop shop also creates an avenue for them to access opportunities created by large-scale investments in Guinea such as the $150 million Simandou iron ore mining project, an IFC investment.
Achievements
FISCAL YEAR 2012 OPERATIONAL HIGHLIGHTS Starting a business: Combining interactions with different authorities through the one-stop shop has cut the number of procedures by half (from 12 to 6) and total days to start a business from 40 to 35. Approximately 450 new businesses have been formed since early 2012. Dealing with construction permits: The government decreased the cost of warehouse registration, and through a more transparent fee structure, the cost to obtain a building permit. Getting electricity: Previously, requesting an electricity connection also required a separate request for excavation. Now this is a combined process, saving time and reducing the number of points of contact to access electricity. Also, instead of cash only, bank guarantees are now accepted as deposit. Registering property: A one-stop shop for construction and property registration has been created to enhance transparency and streamline construction and property controls. The government has also called upon the expertise of FIAS-supported investment policy and business taxation teams to create an attractive investment environment in the West African nation. The teams will help devise an investment policy, reform the tax incentive regime, and strengthen investment promotion institutions.
For example, the debt resolution and business exit product team and the IFC and Bank regional teams supported the government of Ukraine in implementing broad reforms to advance the countrys insolvency system. New appointment requirements, qualification criteria, and a professional development program were put in place for insolvency practitioners. A new insolvency law was adopted in December 2011. The reforms are part of a broader World Bank Group advisory program which aims to mitigate the aftermath of the financial and economic crisis on the private sector in Europe and Central Asia. The program is supported by several multilateral organizations, including the International Monetary Fund (IMF). A key feature of work in the area of debt resolution and business exit is collaboration with other investment climate teams and World Bank Group units. In FY12,
cross-team innovation helped establish an alternative dispute resolution mechanism for tax disputes in Bangladesh (see box, p. 31). In Tunisia, the debt resolution and business exit team worked with IFC and Bank units to offer a comprehensive World Bank Group reform solution (see p. 48).
Indicator-Based Reform Advisory

Indicator-based reform advisory assistance serves as an entry point for broader investment climate programs by leveraging client demand created by the Doing Business report and other indicator sets13 to build momentum for deeper reforms. In some countries, this work is integrated with other World Bank and IFC teams working
13 For example, the Women, Business and the Law report (wbl.worldbank.org), the World Bank Group Enterprise Surveys (www.enterprisesurveys.org) and the World Economic Forum report (www.weforum.org).
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Innovative Cross-Product Collaboration Delivers Bang for the Buck in Bangladesh

Expertise drawn from FIAS-supported products in the areas of debt resolution and business exit and business taxation is helping the National Board of Revenue (NBR) of Bangladesh introduce alternative dispute resolution tools for resolving income tax and value-added tax (VAT) disputes. The system for redressing tax disputes in many countries is dysfunctional. Taxpayers face long delays in resolving their disputes, tax appeal systems biased in favor of tax authorities, and high barriers in accessing the tax appeal process. In this environment, it is highly unlikely a decision taken by a tax authority will be contested for any given tax case. The lack of an adequate appeals process invites corruption and results in taxpayers, especially smaller businesses, incurring high compliance costs. The team, working closely with the local IFC investment climate facility, is implementing an ADR system for tax in Bangladeshthe first of its kind in a developing countryexemplifying FIAS role in supporting innovation and the incubation of new approaches.
Achievements
According to NBR statistics, around 16,000 revenue-related disputes currently pending in Bangladesh have locked up $1.4 billion of government revenue. The project is supporting the NBR in disposing of pending tax cases through mediation, which is expected to reduce the time and cost of dispute resolution by at least 50 percent. The NBR has incorporated ADR provisions in all tax laws (Income Tax Ordinance, Customs and VAT Acts) through the Finance Bill 2011. The panel of facilitators was finalized through consensus with the Federation of Bangladesh Chambers of Commerce and Industry. Tax ADR was recently inaugurated on a pilot basis at four revenue collection centers in Dhaka and Chittagong, with a countrywide roll-out planned in FY13. IFC initiated a large-scale communications campaign to create awareness about the new system. The campaign has reached over 5 million taxpayers through print and electronic media. FISCAL YEAR 2012 OPERATIONAL HIGHLIGHTS
on the investment climate reform agenda. For example, in Uganda, a joint indicator-based reform advisory, World Bank, and IFC project is implementing short-term reform proposals in business registration while incorporating long-term recommendations into a new, broader World Bank lending program. In Costa Rica, the indicator-based reform advisory project is linked to a World Bank project promoting competitiveness and an IFC project focused on developing a comprehensive framework for secured transactions and collateral registries. World Bank and IFC teams supported the government in achieving three investment climate reforms and a strong showing in the Doing Business 2013 report (see box, p. 32). The indicator-based reform advisory work supported by FIAS continues to provide first-response technical assistance in helping clients implement reforms based on analysis of countries performance on investment climate indicators. Of the 46 FIAS-supported reforms, 33 (72 percent) originated from indicator-based reform advisory work with client governments. Of these reforms, 30 percent were in fragile and conflict-affected
countries and 60 percent in IDA countries. Project examples include Sierra Leone, Costa Rica (see box, p. 32), Kosovo (see box, p. 21), Morocco, and Togo. In FY12, the scope of indicator-based reform advisory assistance expanded beyond the Doing Business indicators to encompass information gathered through several World Bank Group and IMF datasets and diagnostics14 as well as other recognized international sources. The new, expanded reform memoranduma document that assesses a countrys performance on key investment climate indicatorsserves as a tool for governments in formulating investment climate reform programs. Building on work initiated in FY12, new reform memoranda are being developed for the governments of the Kyrgyz Republic, Togo, and Uzbekistan. To stimulate an exchange of country experiences in implementing investment climate reforms, the indicatorbased reform advisory product organized peer-to-peer learning events in FY12 for Eastern and Southern Africa,
14 Including indicator sets listed in previous footnote, plus IFC corporate governance studies and investment policy notes.
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With World Bank and IFC Support, Costa Rica Is Regions Most Improved Regulatory Reformer
Costa Ricas commitment to creating a business friendly environment was recognized by the Doing Business 2013 report, which cites the nation among the 10 most improved economies across three or more areas of regulation. Costa Rica is the only economy in Latin America and the Caribbean on the reports list of most improved reformers. The Costa Rican government, which has achieved high marks on indicators that track human development, is now focused on encouraging continued private sector growth. As part of this agenda, and with support from the World Bank and IFC, President Laura Chinchilla created a council on competitiveness and innovation that prioritizes improving the investment climate through a series of business friendly reforms. During FY12, FIAS-funded teams assisted Costa Rica in improving access-to-credit information by guaranteeing the borrowers right to inspect their personal data. Through the creation of online approval systems, the teams helped simplify the process for businesses to obtain construction permits, which resulted in a 28-day reduction in time needed to complete the process. The government also devised an electronic payment system for municipal taxes and streamlined the process for obtaining a sanitary permit for low-risk activities. All improvements contributed to the nations solid performance as reported in Doing Business 2013. For President Chinchilla, the reforms represent a key milestone but are only the starting point of the governments plans for continued improvement of the business climate, simplifying and reinforcing transparency in the public administration, modernizing the regulatory framework, and communicating reforms. FISCAL YEAR 2012 OPERATIONAL HIGHLIGHTS Through a cooperation agreement that extends to mid-2013 and with the expertise of FIAS-supported teams, the government intends to build on Costas Ricas reform momentum. It plans to improve the operability of the Crear Empresa one-stop shop for business registration, revise insolvency and secured transactions laws, and launch a web-based electronic portal to process customs documentation.
Latin America and the Caribbean, and the Western Balkans, which were attended by about 350 delegates from 33 countries (see box, p. 51). In Togo, indicator-based reform advisory assistance, part of a broader World Bank project, focused on business entry, registering property, tax, and publicprivate dialogue. An effort is currently underway to produce a new, expanded reform memorandum with recommendations on improving Togos investment climate, based on indicators from several sources including the Doing Business report, the Women, Business and the Law report, and the Enterprise Surveys. Togo reduced the number of procedures to start a business from 7 to 6, and the average time it takes for businesses to start up from 84 to 38 days (Doing Business 2013). Regulatory changes have considerably reduced the cost to register a business through the one-stop shop. In addition to supporting the government of Cte dIvoire in establishing a World Bank-funded, onestop shop for business registration and streamlining procedures for obtaining construction permits and registering property, the indicator-based reform advisory team is helping pilot a new approach to technical
assistance using the gender indicators collected by the Women, Business and the Law report. As a result, the government has agreed to implement reforms to its family law in areas identified by the report, which will allow women the same opportunities to navigate the business environment as men. Since reforming family law is a sensitive issue, the technical assistance will also focus on helping the government engage with key civil society organizations, academics, and womens groups throughout the implementation process. Projects of this nature contribute to a concerted effort to incorporate a stronger gender dimension in FIAS-funded operations in the FY1216 strategy cycle; additional details of other gender-focused activities are highlighted on page 46.
Facilitating International Trade and Investment

The FY1216 strategy strongly positions FIAS support to client countries in catalyzing investment and trade for the jobs, growth, and competitiveness agenda. FIAS funding in FY12 supported activities that: Removed impediments to stimulating and retaining investment Streamlined and harmonized trade logistics systems and services
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Supported more effective and transparent business taxation. investors access to investment- and land-related information, and improving the process for obtaining work permits for foreign employees. The project exceeded many projected results; notable outcomes include: Elimination of obligatory double registration of foreign investment at the Ministry of Foreign Trade and Economic Relations; Creation of an interactive business map for landrelated transactions, which contains useful information for investors on starting a business, including economic and demographic data, infrastructure, natural resources, land use, investment procedures, and so on (http://www.fipa.gov.ba/); Reduction by more than half in the number of required procedures to obtain expatriate work permits, as well as a cap on the time allowed for the government to approve permit applications (15 days rather than the previous 30-day limit). The reforms implemented by the project are beginning to translate into concrete results on the ground. Cost savings for foreign businesses were nearly $1 million on an annual basis; and statistics from the nations Central Bank point to a significant increase in FDI flows from $225 million in 2010 to $378 million in 2011.15 Establishing thought leadership and facilitating peerto-peer learning was also a feature of FIAS-supported investment policy work in FY12. A global workshop in Vienna brought together more than 100 public and private sector leaders, donors, development partners, and World Bank Group staff to explore emerging trends in international investment and discuss how investment policies can be successfully applied to maximize the developmental impact of private investment. In addition to the peer-to-peer learning workshop, customized discussions were held with more than a dozen client delegations to agree on future priorities and develop reform action plans. The conclusions of the workshop, including the panel discussions with global thought leaders on investment policy topics such as regional integration and political risks, influenced and further
15 Total FDI inflows for Bosnia and Herzegovina prior to and after the reforms were compared. While it is not possible to determine the exact attribution of impact to the reforms supported by the project, there is nevertheless a positive correlation with increased FDI inflows during that time period. This approach is consistent with M&E practice at the time of project implementation.
A New Approach to Investment Policy to Help Attract and Retain Investments

Investment policy is a long-standing area of FIASsupported expertise, one that has generated many reforms over the past two decades. To reflect new challenges in investment policymaking, the investment policy product is currently undergoing a strategic reorganization. In FY12, the first year of this reorganization, the product was more deeply focused on its core areas of competency and development of a set of new, innovative areas for future advisory work, including: Helping clients leverage FDI for wider impact on the economy, in particular by implementing policies conducive to facilitating linkages between foreign investments and local suppliers of goods and services; Assisting governments in reducing political risk and strengthening investor protection in terms of acquisition, operation, and disposition of their assets, including building investor confidence in the protection against unlawful acts by governments de jure and de facto; Increasing regional trade and investment through reforms that reduce transaction costs and help create more functional, predictable, and efficient markets through streamlined investment-related laws, regulations, and procedures, and including work on investment and free-trade agreements at the regional level. The FY12 investment policy portfolio comprised 13 active projects under implementation and 14 new pipeline projects spanning four regions and designed to reflect the products strategic reorientation. Of the investment policy engagements, 83 percent were in IDA countries and a third in fragile states. As part of a larger investment climate program, the investment policy team provided technical assistance to the government of Bosnia and Herzegovina with the goal of removing key regulatory and administrative obstacles to FDI. In particular, advisory support focused on streamlining FDI registration procedures, increasing
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inspired the development of innovative approaches for the reorganized investment policy product. This event is one example of many peer-to-peer and staff learning events FIAS supported in FY12 (see box, p. 51). In the Eastern Caribbean region, for example, ocean and terminal charges are as much as three times those in Europe and the United States, which cripples the competitiveness and growth of many firms that depend on foreign inputs to conduct business (on average, 70 percent of firms use foreign inputs, according to the World Bank Group Enterprise Surveys; see www.enterprisesurveys.org. Projects benefiting from FIAS-supported global team expertise have helped improve border control agencies in Dominica, Grenada, St. Kitts and Nevis, and St. Lucia. In FY12, Eastern Caribbean projects achieved strong results, most notably the re-establishment of task forces focused on trade facilitation; ongoing legal revision of the Grenada Customs Act and the St. Kitts Port Authority Act; preparation of a trade process map for improving procedures in Grenada and St. Kitts and Nevis; establishment of a one-stop shop in Grenada; and streamlined port operations in St. Kitts. These modernization efforts are expected to reduce the time and costs businesses spend in conducting trade from the Eastern Caribbean.
Efficient Trade Logistics Systems

FIAS-supported activities have a strong track record in helping governments reduce non-tariff barriers and enhance trade logistics systems and services that ultimately lead to significant decreases in the time and cost to import and export for traders in client countries. In FY12, trade logistics work spanned more than 33 countries, including 15 classified as IDA countries, 10 in Sub-Saharan Africa, and several fragile states. For example, in Mali, the team continued to support the
government in simplifying regulations and streamlining import and export documentation and procedures. As a result, traders can now process cargo shipments that qualify for direct release from customs control within an automated customs system. Further cargo clearance delays were reduced through the introduction of a preliminary risk-based inspection system and removal of post-control inspections conducted by technical control agencies. With FIAS support, the time to export goods from Mali has been reduced by 59 percent (from 44 to 26 days) since 2008. Import times saw similar improvementsa 47 percent reduction (from 65 to 31 days). Malian traders benefit from these improvements and now enjoy increased access to global markets. Similarly, in Kenya, advisory support led to improved procedures expediting the flow of cargo, which resulted in less congestion at the port of Malaba. Previously the queue of trucks waiting at the border spanned 5 kilometers, or more than 250 trucks; after streamlining cargo flow procedures, border congestion was significantly reduced to a 0.8 kilometer queue. FIAS increasingly supported regional trade logistics programs in FY12. In a concerted effort to integrate developing countries into the global economy, trade logistics projects strengthened systems and services at and across borders, and they realized economies of scale through the implementation of reforms furthering regional integration in the Caribbean, South Asia, and South East Europe. Regional projects in Central America and West Africa are in the pipeline.
Effective and Transparent Business Taxation Mechanisms

In the area of business taxation, FIAS supports governments in introducing reforms that expand the tax base, improve the efficacy and transparency of tax administrations, and reduce the private sector tax burden while easing governments aid dependency. In FY12, the FIAS-supported tax product provided expertise to World Bank Group tax simplification projects in 26 countries across the globe, including 6 considered fragile or affected by conflict. The business taxation product has carved out a unique niche in providing technical assistance, working in strong partnership with World Bank Group and external good practice institutions. It focuses on streamlining business-related tax instruments (VAT, corporate income tax, turnover taxes), reducing the cost of complying with tax policies and procedures, and expanding the tax net by removing barriers to inclusion, especially for small businesses. The tax work expanded in FY12 to include tax transparency as a focal set of work streams, targeting the legal audit framework (transfer pricing), accounting reform, and the exchange of information
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procedures to enhance the transparency of tax systems by fostering better governance of the flow of funds through the economy via the tax regime. During FY12, the tax program implemented a new, simple SME tax system which minimizes the compliance burden of accounting for micro and small businesses and eases the administrative burden for the tax authority. In Bangladesh, the government implemented the first online tax filing system for VAT and income tax in an effort to boost efficiency and transparency in the filing process. The team also supported the governments drafting and implementation of a new transfer pricing framework. In the Lao Peoples Democratic Republic, the tax team collaborated with World Bank and IMF partners to rewrite the tax code, which was adopted and is being implemented. In the East African Community, an ambitious program was launched to harmonize tax treatment in the areas of cross-border VAT and transfer pricing as well as promote harmonization of incentive regimes within the region to prevent a race to the bottom in tax competition. An important component of business taxation work is in knowledge sharing and fostering networks of practitioners through peer-to-peer learning. In FY12, several resources were produced: a guide for practitioners on implementing simple, risk-based selection for audit systems, basic guides on transfer pricing issues, and a set of empirical (country-based) analyses on the utility of tax incentives. These guides have been used as the underpinning documentation for the installation of a risk-based audit system in the Kyrgyz Republic, and the incentives work has been used to frame the operational design in the EAC and Guinea. The team also held an event on transfer pricing hosted by the government of Albania for a regional network of tax practitioners in the Europe and Central Asia region. A key activity in the first year of the FY1216 strategy cycle was to expand international taxation support, both to improve tax transparency and meet growing demand from countries seeking help in creating the legal framework to combat transfer pricing abuse (see box, p. 36). Transfer pricing has become an increasingly important area for developing countries and is closely related to the issue of international tax avoidance through tax havens. By enabling the adjustment of prices for products and services bought and sold within a multinational firm but across international jurisdictions, transfer pricing is considered a major cause of low tax revenues collected from multinationals in developing countries. Multinationals are able to shift their tax liabilities from high- to low-tax jurisdictions, especially in tax havens that charge little or no tax, by adjusting the prices charged or paid between related parties. FIAS has supported the governments of Bangladesh (see box, p. 31), Kenya, Georgia, Ghana, and Liberia in reforming their tax laws and regulations to address transfer pricing issues. To further widen impact, the FIAS-supported tax team, together with the Organisation for Economic Co-operation and Development (OECD), organized learning events on transfer pricing to train regional tax practitioners in Europe and Central Asia, with more training planned in Africa. The goal of these training initiatives is to provide client countries with the tools to greatly strengthen their tax systems and target transfer pricing.
Unlocking Sustainable Investments in Key Sectors

FIAS has a long record of supporting the implementation of economy-wide reforms that level the playing field for businesses, helping to make markets more competitive. Delivering reforms through initiatives in key strategic sectors of the economy can enable greater sustainable growth and investment. Assistance in the area of investment climate for industry applies the full range of FIAS-supported economy-wide approaches in the delivery of sector-specific advisory services to help increase development impact. The industry product is at the center of the FIAS strategy that calls for increased sector orientation, managing for impact, and greater alignment with World Bank Group partners. The work of the unit brings to bear established regulatory reform and investment facilitation expertise to deepen FIAS-supported engagement in strategic sectors, such as agribusiness and tourism, and to focus these interventions on corporate priorities such as food security and job creation. FY12 was a year of both consolidation and growth for industry work, with the active portfolio of projects under
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Joining Forces with Powerful Partners to Improve Tax Transparency in Client Countries
The Investment Climate Departments global tax team played a key role in designing the advisory dimension of the World Bank Groups new policy governing the use of offshore financial centers in its private sector operations, reinforcing the institution's commitment to support countries in improving tax transparency through technical assistance. The new policy, introduced in FY12, promotes tax transparency using international standards established by the Global Forum on Transparency and the Exchange of Information for Tax Purposes. The Global Forum currently has more than 110 member countries that have committed to these standards and agreed to undergo substantive peer reviews by other member nations to identify areas for further improvement. FIAS will support advisory assistance to countries that request help in improving the transparency of their tax systems, including in areas highlighted in the peer review process. This assistance helps developing countries enact laws and implement procedures that make it possible to identify owners of all types of corporations, trusts, partnerships, and other entities, access accounting records, monitor bank accounts and bank transactions, and exchange information with other countries in an efficient and confidential manner. The enhanced transparency and a mechanism for information exchange enable developing countries to request information from other governments to better audit their own residents and combat tax abuse and evasion. The objective of the program is to assist governments in improving the transparency of their tax regimes, thereby potentially increasing revenue collection, accountability, and integration with the international community. Areas of focus include: Reforming legal and regulatory frameworks of tax regimes FISCAL YEAR 2012 OPERATIONAL HIGHLIGHTS Streamlining and establishing tax administration procedures Establishing transfer pricing frameworks Strengthening accounting standards and reporting obligations Helping countries meet their exchange of information obligations as set out in international agreements; Plus, a strong learning component for tax practitioners executed through guidebooks on issues such as transfer pricing, peer-to-peer learning through regional practitioners, network workshops, and training. The tax transparency initiative is being implemented by the World Bank Group in partnership with the IMF regional , development banks, and other relevant stakeholders including the OECD, the International Bureau of Fiscal Documentation, and the European Commission. Donor partners include the governments of Switzerland, the Netherlands, Spain [via IFCs Technical Assistance Trust Funds (TATF) system], and Luxembourg. A special trust fund has been established to support tax transparency technical assistance and advisory services under FIAS.
implementation doubling and those in the pipeline tripling throughout the year. This expansion was fueled primarily by growth in the agribusiness portfolio. FIAS-supported efforts led to stronger results, with interventions generating over $120 million in investment. Particular attention was placed on building capacity by recruiting additional specialist expertise in Washington, D.C. and the regions, growing partnerships with other World Bank Group advisory units, and increasing collaboration with colleagues in IFC Investment Services. These relationships were facilitated by the growth of the FIAS-supported Istanbul hub (see box, p. 49), where a growing cadre of investment climate industry staff is based. The work program for the investment climate for industry area reflects this increasingly integrated and unified approach. Individuals on the industry team possess skills and experience conducive to fostering
productive relationships with colleagues working across boundaries. This skill set includes not only sectoral knowledge, but also the ability to link with expertise in policy reform areas of particular relevance at an industry or firm level, such as competition policy, investment facilitation, and debt resolution. The industry-focused work is a bridge to the broader investment climate playing field, and cross-cutting themes such as inclusion, gender, and green growth (see p. 42) are increasingly woven into the design of investment climate industry projects and approaches. Similarly, projects increasingly involve enhanced collaboration with partners in FPD, the Banks Sustainable Development Network, and the Banks Poverty Reduction and Economic Management (PREM) Network, with investment climate policy analysis imbedded in the design of lending operations in the target sectors. These synergies are particularly apparent in agribusiness (for example, in projects in Armenia, Moldova, Rwanda) and growth pole projects
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[for example, in the Democratic Republic of Congo and Haiti (see box, below)], where investment climate industry expertise supports World Bank operations. have hindered profitability and investments to the sector. FY12 achievements include: Adoption, for the first time in Ukraine, of five checklists for inspecting the poultry business, slaughtering, production and sales of veterinary medicines, construction, and management of agricultural markets; Introduction of an integrated package of reforms for the agribusiness sector in Moldova, including the establishment of a single agency for food safety in line with international best practice to ensure sciencebased, non-duplicative, and business friendly food safety controls managed in a strategic, coordinated, and risk-based fashion by a unified controlling agency; Elimination of the Mandatory Conformity Assessment of Public Food Services and the abolition of mandatory technical regulations on food service provision in Armenia. These measures are expected to improve competitiveness and expand the opportunities of
Improving the Investment Climate in Agribusiness

The agribusiness portfolio doubled between FY11 and FY12, with the FIAS-funded global product team supporting nine projects valued at $6 million. A concerted effort to manage regional growth in a sequential manner resulted in portfolio growth centered on Africa (see box on Rwanda, p. 38) and Europe and Central Asia. Future regional growth will come from a significant ramp-up in South and East Asia and Latin America and the Caribbean. Overall, 20 projects are in development globally, of which 12 are expected to become operational in the first half of FY13. In Europe and Central Asia, the team worked with governments to address regulatory and policy constraints on input markets, food safety regulation, post-harvest logistics, and import-export procedures that
World Bank Group Teams Come Together to Help Generate Jobs and Investment in Haiti
Two years after Haitis most devastating earthquake, the countrys needs extend far beyond reconstructionthe Haitian people need jobs. The FIAS-supported industry team partnered with the World Bank, IFC, and the Haitian government to focus on attracting investment as a path to creating jobs. The collaborative effort addresses Haitis lack of industrial space, low government capacity in investment promotion, and inadequate regulatory regimes for fostering special economic zones. Through the steadfast commitment of donor partners, the private sector, and the government, Haitis private sector is showing signs of recovery: Seven investors announced more than $30 million in investments with the potential to create over 7 ,500 jobs. The government adopted a 20-year SEZ strategy as the principal driver for job creation, announcing its plans to develop two to three zones. The garment sector ramped up an estimated $500 million in exports to the United States in fiscal years 201011. It should be noted that some difficulties have arisen in the recent past in the implementation of the new SEZ strategy, in particular with respect to incentives and benefits provided to new zones and their potential impact on existing ones. The project team won an award from the joint Bank-IFC FPD Vice Presidency, which recognized the projects value as an integrated World Bank Group approach to development assistance and a model of collaboration. The client often cannot tell the difference between IFC and the World Bank, explains team leader Armando Heilbron. Our investment generation work in Haiti shows that having a single, coordinated and coherent approach not only facilitates project implementation and dialogue with the government, but also delivers stronger development impact results. IFC, the World Bank, and the FIAS-supported industry team have jointly designed the upcoming Banks Job Creation and Growth project in support of Haitis private-sector development strategy, which incorporates recommendations (based on FIAS-supported team expertise) in the areas of business environment reforms, tourism development, sectoral investment promotion, and special economic zone development for greater impact on the ground. The team will continue collaborating across institutional boundaries to help the government implement the policies agreed upon in the project framework.
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countries in the region to access export markets, especially in the European Union. In Africa, the investment climate industry team worked with colleagues in the region to assist API, the national investment promotion agency of Mali, to strategically target and attract investment, as part of a multi-faceted investment climate support program. APIs efforts bore fruit in FY12 with four new projects valued at $25 million starting operations, setting the stage for job growth and a solid demonstration effect going forward, when stability returns. The teams agribusiness-related knowledge management efforts in FY12 included developing a toolkit on food safety and hosting a highly successful agribusiness deep dive event attended by more than 100 staff from across all regions. Extensive work was undertaken throughout the year to improve quality at entry for agribusiness projects and to strengthen the results measurement framework for the industry portfolio overall, in close collaboration with Investment Climate Department and other corporate colleagues. countries. With over 400 million tourist arrivals projected for these countries in 2012, demand for tourism products and services is growing rapidly. However, a key challenge is how to define the role of developing countries in translating this demand into new investments, jobs, and inclusive economic growth. While tourism needs to be a private sector-led industry to thrive, it also needs sound sector planning, policies, regulations, and governance to guide sustainable growth and remain competitive. The FIAS-supported industry work on tourism aims to do this by: Defining transformational reforms or investment opportunities and the governments role in facilitating them, and aligning reforms and opportunities with commercial, market-driven realities; Enabling reforms that address regulatory barriers and investment obstacles such as opaque and excessive licensing practices, misplaced incentives, and excessive end-user taxes. During FY12 the first two tourism projects were completed in Mozambique and Sierra Leone, with successful results (see FIAS 2011 Annual Review, p. 27 , on Mozambique). In Sierra Leone, the FIAS-supported project and tourism product teams partnered with IFCs Infrastructure Advisory unit to find a credible investor for the government-owned Cape Sierra Hotel, a
Enabling Investment Opportunities in Tourism

Emerging markets account for 37 percent of global tourism activity, and tourism is the main foreign exchange earner in 47 of the worlds 50 poorest
Creating Jobs and Investments in Rwandas Tea and Horticulture Sectors

FIAS-supported activities, in collaboration with the efforts of other World Bank and IFC units, are assisting the government of Rwanda in attracting investments in the horticulture and tea sectors to boost employment opportunities and exports in these key sectors. As part of the larger FIAS-funded Rwanda Investment Climate Program, this work aims to enhance transparency and streamline processes around agribusiness investments, with an emphasis on strengthening social and environmental safeguards as well as economic development impact. Tea: The project provided strategic advice about privatizing two remaining government-owned tea factories that also involved IFC transaction advisory support. In FY12, the program helped develop crucial reform proposals on a green leaf pricing mechanism expected to strengthen sustainability of the tea sector and help pave the way for a $200 million expansion plan which could result in doubling the area under production and export volume. The reform is also expected to significantly improve the income of 65,000 farmers and their families active in the sector. Horticulture: The team supported the government in setting up the Rwanda Horticulture Taskforce following a 2010 investor forum organized in collaboration with MIGA and other World Bank Group partners. The taskforce aims to proactively facilitate investor interest and remove regulatory barriers identified by potential investors in export logistics and access to land. In FY12 the taskforce attracted two international investorsan avocado producer- exporter and a fruit and vegetable sourcing and packing company to supply regional supermarketswhich are jointly expected to create more than 150 jobs. The taskforce also increased the pipeline of potential investors by 50 percent to 34 prospects and facilitated more than seven site visits by international investors in the past year. Additional investments by reputable international companies are expected to be announced in the next 12 months.
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derelict, 100-room hotel in Freetown. In March 2009, the government awarded a 25-year lease to the government pension fund. After initial unsuccessful discussions with several investors, the pension fund reached out to IFC in June 2010 for help in finding a strategic investor through a competitive and transparent bidding process. The joint World Bank Group team worked with a network of highlevel government champions to respond, and in April 2012 the new investor broke ground. This investment is expected to generate 400 direct jobs. Building on this success, further FIAS-supported collaboration in tourism has been operationalized in new projects in Rajasthan, Bihar, and Uttar Pradesh in India, and in Lebanon, Lesotho, and Nepal. Reflecting rising demand from client countries, nine more advisory projects are in the pipeline for FY13 approval, including one in South Asias revered Buddhist Circuit (see box, below).
Partnering Across the World Bank Group to Boost Tourism in South Asias Buddhist Circuit
In South Asia, the FIAS-supported tourism product team has designed and is piloting work with the regional investment climate team on programs that integrate collaboration with a range of World Bank Group actorsIFCs Infrastructure Advisory and Sustainable Business Advisory, the World Banks FPD Networks Competitive Industries and Sustainable Development Network teams, and IFC Investment Services. An example is the Buddhist Circuit program, planned for launch in early FY13, which aims to improve livelihoods through tourism development of the Buddhist Circuit in the Indian low-income states of Bihar and Uttar Pradesh. The Buddhist Circuit features a number of destinations in India and Nepal of immense religious significance to Buddhists. Despite the spiritual and cultural importance of the circuit, tourism infrastructure in these destinations remains relatively undeveloped. The circuit has yet to become a key economic driver for the surrounding areas, which remain some of the poorest in India and Nepal. For example, it is estimated that at least 1,000 more rooms are needed to meet expected demand during the main pilgrimage season, including 300400 in the four-star category or above. In FY12, the investment climate team collaborated with World Bank Group partners to draw up an integrated development strategy for circuit destinations in India and identify and bring to market transformative projects that could spur private investment in the circuit; a similar effort is being launched in Nepal. This innovative collaboration aims to facilitate public investments of $200 million that provide a platform for private sector investments of $100 million, which in turn support the creation of 15,000 jobs. The collaboration, which extends beyond the World Bank Group to the two state governments and the government of Indias Ministry of Tourism, is a first for India and is attracting the attention of other states. The government of the eastern state of Odisha has also requested FIAS-supported technical assistance in reviewing the states tourism policy, prioritizing tourism opportunities that can be taken forward as public-private partnerships, and improving Odishas investment climate for tourism.
CROSS-CUTTING THEMES, COLLABORATION, and THOUGHT LEADERSHIP
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The FY12 milestones
highlighted in the previous section are underpinned by the FIAS operating principles in the new strategy cyclethe drive to innovate, to serve as a connector within the World Bank Group and join forces with strong international and local partners to bring the most value to clients, and to be a global leader in creating and sharing knowledge, ideas, and good practice on investment climate issues.
An Incubator for New Approaches

In the FY1216 strategy cycle, FIAS funding is used to support an increased focus on innovative approaches to investment climate reforms and to position the FIAS-supported Investment Climate Department as an incubator for new ideas. Innovative, cross-cutting themes include ICT, green growth, competition, and inclusion.
LEADERSHIP
reform efforts also recommended eliminating or consolidating 283 of 517 business licenses. In Kenya, in the context of the Kenya Investment Climate program, FIAS supported the City Council of Nairobi in transforming a manual, paper-based process for administering construction permits to a new automated process. The new e-construction permit system, which was introduced in September 2011, is expected to increase the level of formalization in building construction and improve compliance. The reforms have: Established a one-stop center to streamline the issuance of construction permits, introducing better information and workflow systems and physically reorganizing the office floor to mirror the steps of the process; Introduced a more robust system that has allowed the City Council to keep pace with the 300 percent increase in permits as a result of Nairobis rapid growth; Eliminated the need for private expediters to speed up the permitting process at a cost equivalent to 60 percent of the permit fee; Introduced a web- and short message servicebased tracking and notification system, which keeps business people informed at all times of the status of their applications.
Harnessing Modern Information and Communication Technologies

In FY12, FIAS support helped harness new technologies to improve the quality and accessibility of information and increase transparency of government services. Projects supported the deployment of ICT solutions and built government technology management capacity, which reduced the time and cost of doing business and enabled online transactions that limit interactions between business and government officials. The number of reform programs supported by ICT work has doubled over the past two years to 48 active and pipeline components in 27 country programs and three regional projects in FY12. This work includes strong programs in IDA and fragile countries such as Nepal (see box, p. 43). In Zambia, FIAS supported a government-led effort to reduce the regulatory burden on businesses and improve the delivery of information and services to the private sector. This included the development and implementation of new delivery mechanisms for government-to-business services, including a one-stop shop for business entry as well as the launch in March 2012 of a searchable online e-registry of all business licenses (http://www. businesslicenses.gov.zm/), which provides full details on the legal basis, requirements, costs, and steps for obtaining each type of license. Licensing
CROSS-CUTTING THEMES, COLLABORATION,
and THOUGHT
Fostering Green Growth Solutions

FIAS-supported projects draw on a wealth of regulatory and investment generation experience to help client countries develop green solutions in setting standards and attracting investments in resource-efficient economic activities. Globally, buildings and their operations use large amounts of resources and emit a variety of different types of polluting materials. Worldwide, 45 percent
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Reforms in Business Creation and Operation Aim to Spur Nepals Fragile Economy
IFC Advisory Services in South Asia called upon expertise from FIAS-funded product teams in business regulation and ICT to develop a comprehensive inventory of 125 licenses and establish Nepals first business licensing portal. The e-portal built on a system first piloted in Kenya and developed with FIAS funds. In the countrys fragile and fragmented political environment, the e-portal represents a cross-governmental initiative to reach out to the private sector. The e-portal was launched by Chhaya Sharma, president of the Federation of Woman Entrepreneurs Associations of Nepal, who felt it represented a good first step toward social inclusion. The portal is expected to make the licensing system more efficient and licensing requirements will be more predictable, particularly for small businesses and disadvantaged groups, she noted. The e-portal is also a major step toward transparency. It consolidates information from 60 different websites and information from 41 license-issuing authorities. The project was based on similar FIAS-funded initiatives in Africa (for example in Kenya, see FIAS 2011 Annual Review, p. 22), and it provides an excellent example of FIAS-funded global product teams working with regional teams to replicate and scale up successful approaches. Additional results: As part of the One Agency One Reform agenda initiated by the License Reform Task Force, the Department of Commerces simplified firm registration process resulted in about $320,000 in compliance cost savings for businesses. Simplified FDI approval processesreduced from 22 to 15 stepssaved businesses an estimated $55,000 in compliance costs. The Ministry of Energy implemented two World Bank Group recommendations to streamline the hydro power license regime by introducing an application checklist and improved selection criteria for license issuance, both now part of the improved hydropower licensing guidelines. Enhanced connectivity and data sharing between the Office of the Company Registrar, the tax authority, and the government data center reduced the documentary requirements and number of steps. These improvements are expected to save businesses $120,000 in compliance costs.
of energy generated is used to cool, light, and ventilate buildings with a further 5 percent used in the process of construction. Buildings also generate around 17 percent of global greenhouse gas emissions, with the largest share of building emissions expected to come from developing countries by 2030. To address these concerns, FIAS support has proactively contributed to piloting a new global green building program with projects in Bangladesh, Colombia, and Indonesia. Initial efforts in Indonesia have led to a formal government decree announcing implementation of a new green building code for the province of Jakarta. In Bangladesh, FIAS support helped identify and institute measures to lower the carbon footprint of export processing zones by establishing a legal and regulatory framework and implementing solutions to reduce greenhouse gas emissions that will particularly impact the textile sector. The Low Carbon Zone project, a pilot activity funded by the government of Korea, along with the newly developed Bangladesh Water Partnership for Clean Textiles and Green Building Code projects, represent a critical mass of FIAS-supported projects
addressing sustainability issues in Bangladeshi industry. Together these projects provide a basis that will make Bangladeshs industry more aware of, and committed to, sustainability, which is vital for the future growth and competitiveness of the countrys industrial sector. New green building projects in the Philippines and Vietnam were launched in FY12. These projects seek to: Develop and implement new green building codes that set out mandatory minimum standards for resource efficiency in building design and construction; Improve skills of regulators and building practitioners to encourage a high level of compliance with new regulations; Review opportunities for creating additional financial incentives, including leveraging IFC, financial instruments directly targeting market players such as property developers, energy service companies, and financial intermediaries. FIAS-supported activities have consistently emphasized the value of green buildings to clients in creating net economic benefits at a low additional cost.
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Green buildings can cost 2040 percent less than typical buildings to operate using a range of proven technologies aimed at demand reduction and energy efficiency measures, such as better insulation, glazing, water heating, air conditioning, and lighting. For example, in the case of Vietnam, current projections suggest the project will contribute to reducing 3.4 million metric tons of carbon dioxide and generate $364 million in cost savings by 2030. FIAS-supported contributions in FY12 include initiating first discussions with the Green Building Council, the Consortium of European Building Controls, and the European network of building regulators with the view of pooling resources to disseminate good practice in promoting modern regulatory frameworks and developing a strong business case for investing in green building technologies. As part of the incubation process of this new approach, the green building team collaborated with IFCs Sustainable Business Advisory, which is leading the work to define a methodology to measure greenhouse gas emissions saved by green building standards and set appropriate reduction targets. In pursuing this agenda, FIAS is now firmly contributing to the World Bank Groups strategic objective of mitigating climate change. In addition to supporting green building regulations, FIAS has supported the development of a base of technical knowledge and advisory capacity in the area of environmental regulations. The first project where this is being applied is in the frontier state of Acre in Brazil. Investment promotion projects are also finding specific applications in green industries, such as wind energy component manufacturing in Para, Brazil (see box, below).
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Supporting Brazils Frontier States with Green Regulations and Investments

Building on work with Apex-Brasil, the national investment promotion agency, and drawing on global expertise under FIAS, the investment climate industry team is helping attract investment to Brazils frontier states. Technical assistance has focused on building the capacity of the countrys national and state investment promotion agencies to provide a more coherent support framework for investors. Since project inception in 2009, Apex-Brasil has helped facilitate 55 announced investments. To date, $59.2 million and 3,171 jobs have been generated; additional announced investments valued at $22.1 million are expected to create an additional 9,758 jobs over the next two years. The investment climate team has partnered with IFCs Sustainable Business Advisory to support reforms in two key areas: renewable energy (wind component manufacturing) in the state of Pernambuco and agribusiness (fruticulture) in the state of Para. Market analysis and policy advocacy activities conducted for both sectors have encouraged state governments to explore better investment conditions, particularly through the removal of barriers that restrict market entry and suppress competition. As a result of the renewable energy projects outreach campaign, 45 international wind power manufacturers were targeted, and 14 have confirmed site visits to the state. In the Amazon state of Acre, the Brazil Environmental Permits Project has also taken on the green growth agenda from a business regulation lens. The project, which draws heavily on the experience of FIAS-supported regulatory reform experience in licensing and permitting processes, closely collaborates with the Banks ProAcre project and IFC Sustainable Business Advisory. It aims to increase business formalization by redesigning environmental permitting procedures for forest management and construction. Current procedures in Acre are cumbersome, creating incentives for firms to operate illegally, particularly in the practice of deforestation. Regulatory improvements as a result of the project are expected to decrease processing time and the number of procedures for businesses to obtain environmental permits. Around 30,000 hectares of land are expected to fall under improved forest management each year, contributing to reduced annual greenhouse gas emissions of approximately 18,666 tons of carbon dioxide. To date, the improvements have allowed the government to license the activities of 26 large forest management communities and have helped more than 400 local smaller businesses legally produce wood products. Entrepreneurs in the region already notice improvements. According to Jandir Santin, who heads Triunfo Amazonia, a local wood product processing company, Sustainable forest management is a powerful tool for preserving the Amazon and improving the lives of local communities. This concept is compelling to entrepreneurs. Yet they will only invest in Acre if environmental licenses are ready on time, ensuring production is not being delayed. The current improvements are benefitting local SMEs already. In fact, I am planning to expand my business as I am now able to produce more. (See project video at http://www.youtube.com/watch?v=rF2BAle-re8.)
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Strengthening Competition
Promoting market competition is essential to ensure that private participation has positive effects on a countrys economy. In the FY1216 strategy cycle, the FIAS-supported competition program has expanded to cover more than 20 projects in FY12. Competition work enhances investment climate reforms economy-wide and in specific sectors by ensuring open markets to competition, a level playing field that rewards efficient firms, and effective antitrust rules that discourage anticompetitive behavior among market players. In FY12, FIAS supported the design and implementation of pro-competition reforms in regional groups, such as the East African Community, and seven additional countries globally (the Central African Republic, Honduras, Kenya, Moldova, Peru, the Philippines, and Tunisia). In addition, the competition policy team has provided technical expertise across the World Bank Group in advising the governments of Armenia, Morocco, Romania, the Russian Federation, Tunisia, and Turkey through projects led by the World Bank and IFC regional departments. Competitiveness in key sectors is boosted by addressing competition issues along value chains. The elimination of constraints to competition in markets linked to agribusiness and tourism is one focus area for reform. In Honduras, the cost, quality, and variety of agriculture inputs are limited partly due to lengthy and discretional processes that distort market competition. The FIAS-supported team is advising the Honduran Secretary of Agriculture and Livestock in optimizing administrative procedures with the objective of preventing discriminatory treatment and allowing for more competition in agriculture input markets. Initial beneficial effects on pesticide prices have been reported by the government. In the Philippines, the FIAS-supported team is designing interventions that aim to eliminate several regulatory constraints affecting the shipping industry. Ex ante estimates indicate that removing these constraints could generate an increase in water transport industry output of at least $55 million over the next five years. Poor enforcement of antitrust rules can create undue costs for businesses. FIAS is providing advisory services in Kenya, Honduras, and Peru to ensure effective merger control regulations while reducing the burden on investors. Optimal thresholds for notification and improved merger and acquisitions review policies reduce compliance costs for firms and allow competition authorities to focus resources on operations most likely to produce anticompetitive effects, freeing up resources to tackle other pressing issues. In Kenya, the government set an optimal threshold for notification, one of three pro-competition measures introduced in FY12 (see box, below). The competition policy team has led the development of knowledge and operational tools relevant for World

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Preventing Collusion and Opening Markets to Competition in Kenya

In FY12, the competition policy team worked with the Competition Authority of Kenya within the Ministry of Finance to develop new regulatory measures in two areas as part of the Kenya Investment Climate Program and, in collaboration with the investment climate industry team, amended legislation related to a key agricultural product. Introducing pro-competition regulation. Guidelines for anticompetitive agreements were published in February 2012 and new regulations drafted. When the regulations are en force, anticompetitive self-regulations of professional and trade associations will be prohibited per se and removed, generating private savings for firms and households. Ex ante estimates indicate potential savings of at least $18 million per year in the insurance sector alone. Setting effective merger control regulation. The previous process for mergers and acquisitions required that all transactions be approved by the Competition Authorityregardless of company sizeand that all involved firms pay a filing fee. The team advised the government on setting an optimal threshold (in terms of the size of the parties) for notification to the government about the transaction. Under an optimal threshold, some smaller businesses will not be required to notify and pay fees. Administrative costs for firms to comply with merger regulations are expected to be reduced by around 70 percent. Removing constraints to competition in agribusiness. The team assisted stakeholders in drafting legal amendments that will allow for private commercialization of pyrethrum, a traditional agriculture product with significant export potential that is used as a natural source of insecticide. Removal of the statutory state monopoly will unlock investment opportunities for at least two local companies and three potential international investors.
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Bank Group and FIAS projects. Collaboration with other FIAS teams has been key in progressively integrating competition principles into investment climate project design and implementation. Monitoring and evaluation indicators will help track the effect of reforms on market competition. Competition policy assessments, designed under the FIAS umbrella and applied in three regions, have triggered the inclusion of competition interventions in World Bank projects. In partnership with OECD, the team is working to assess gaps in competition policies in client countries and identify areas for reform to increase market competition. The OECDs Product Market Regulations indicators have been used to identify regulations that restrict market competition as a result of excessive state control of markets, legal barriers to entrepreneurship, and barriers to trade and investment. In Latin America and the Caribbean, information gathered for Argentina, Colombia, Honduras, Jamaica, and Peru is informing the upcoming report, Unleashing Latin Americas Entrepreneurial Potential, developed by the World Bank region. Four countries in Latin America and the Caribbean will be added during FY13, and the collaboration is expected to be extended to other regions. The Product Market Regulations database serves as a powerful tool for benchmarking across countries and encouraging competition policy reforms. The study comprises a comparative analysis of eight countries: Bangladesh, China, Costa Rica, the Arab Republic of Egypt, El Salvador, Jordan, Kenya, and the Philippines. It demonstrates the development impact and business case for investing in women in the workforce inside zones and provides recommendations for governments, zone authorities, and businesses. The research focused on womens economic empowerment in the context of SEZs at three levels: employment and working conditions for female employees; professional advancement for female employees; and investment opportunities for female entrepreneurs. The study found that: Fair employment and working conditions for women and equal access to opportunities for professional advancement can lead to improved business performance. This dynamic, in turn, can deliver significant economic returns, not only for firms but also at the national and zone levels. Gender-inclusive employment policies in zones contribute to creating better income opportunities for women. Zone regulatory environments and infrastructure, by serving as demonstration areas or catalysts for countrywide reforms, present unique opportunities to address the challenges faced by women in the workplace and female entrepreneurs. The report identified and recommended genderfriendly policies and good practices, including laws, regulations, labor policies, gender-sensitive professional development programs, family-support mechanisms and womens health programs, and supplier diversity and capacity-building initiatives. Overall, the report offers the necessary information and resources to help governments, zones, and individual businesses promote womens economic empowerment more effectively. It provides background, evidence of challenges, and success stories drawn from the countries where research was conducted as well as comprehensive recommendations and a suite of tools and tips to help implement the recommendations successfully. Improving the legal and regulatory framework to reduce explicit or implicit discrimination against women workers and entrepreneurs is paramount
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Gender and Investment Climate Reform

FIAS continues to support research and reforms that empower women and address inclusion to improve the economic participation of women and other groups that in many countries face specific constraints in contributing to market activity. For example, many women in developing countries make their first entry into formal-sector employment by working in special economic zones. The zones often offer a unique way to empower women with economic opportunity. FIAS and IFCs Women in Business Programin partnership with the Canadian International Development Agency supported a study on women in SEZs, Fostering Womens Economic Empowerment through Special Economic Zones,16 which was launched in FY12.
16 World Bank and IFC. 2011. Fostering Womens Economic Empowerment through Special Economic Zones: Comparative Analysis of Eight Countries and Implications for Governments, Zone Authorities and Businesses.
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to the economic empowerment of women. During FY12, indicator-based reform advisory reports began to use data from the Women, Business and the Law report to encourage governments to address legal and regulatory impediments to womens participation. For instance, in Cte dIvoire, the investment climate team has recommended that the government reform several key pieces of legislation. Yet often constraints to womens economic participation are not explicit in laws and regulations, which on paper may appear gender neutral. A number of country-level, regional, and global consultations conducted during FY12 have shown that discrimination and abuse against women and other excluded groups often prevail in the arbitrary implementation of regulations. In FY12, as part of the economic governance and transparency initiative described below, and with the support of FIAS, investment climate work began piloting reforms to address the issues of arbitrary implementation of regulations which may affect women in particular. Women entrepreneurs are often disadvantaged in their access to the courts and judicial system. Developing alternative dispute resolution mechanisms has proven to be useful in offering women entrepreneurs alternatives to lengthy, and potentially discriminatory, court procedures. For example, the FIAS-supported debt resolution and business exit product team has been working with IFCs regional team in FY12 to assist an ADR committee in Papua New Guinea in successfully implementing court-annexed mediation in commercial cases at the national court via an ADR center. In January 2012, a successful mediation on Misima Island settled a 19-year dispute (including six open lawsuits) between landowner groups and the governments mine benefits trustee company. Under this settlement, 15,000 people of Misima Island received $2 million in dividends and $28 million in mine closure benefits. Prior to the mediation, women had no way to air their concerns. During the mediation process, women representatives were active participants (in the mediators view, they drove the discussion to a settlement). In Central Asia, some countries have introduced a number of de jure reforms in the regulatory area. Yet many entrepreneurs do not reap the benefits of these reforms because of unequal and discretionary implementation of regulatory rules. While no tools currently exist to quantify discretion in this area, anecdotal evidence suggests there is a gap between how rules and regulations are written and how they are implemented and experienced by entrepreneurs on the ground. This gap is often reported to be larger for certain disadvantaged groups, such as women entrepreneurs, particularly those involved in micro and small businesses. Reform efforts of governments may thus have results that are inadequate or even discriminatory. To address these issues, the FIAS-supported team partnered with the Banks Europe and Central Asia private sector development regional unit to win a $600,000 grant through a World Bank Group-wide competitive selection process to commence work on the initiative, Measuring and Reducing Regulatory Uncertainty and Discretion for Female Entrepreneurs in Central Asia. The main objective of activities under this initiative, which is being task-managed by an investment climate staff member, is to: Identify the areas in which gaps between laws and implementation exist (including in particular genderbased gaps). Develop a methodology to measure gender-related gaps between laws and implementation related to specific areas of investment climate reform in Central Asia. Understand the main drivers of these gaps. Design and implement policy recommendations to address these gaps. The focus of the activities will be in the Kyrgyz Republic and Tajikistan, where demand for this work is greatest and the World Bank Group has an active private sector development program. In these countries, work is being initiated to support actions aimed at reducing the implementation gap in general. Activities are planned in Kazakhstan and Uzbekistan as well. Similar pilot activities are ongoing in other parts of the world (for example, in Bangladesh, Jordan, and Morocco), aimed at improving the implementation of reforms by measuring discretion and abuse that may particularly affect women. Looking forward to an increasing focus on investment climate reforms that specifically address constraints to economic empowerment of women or other groups who may suffer from discrimination, the FIAS-supported investment climate team, jointly with IFCs Women in

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Business team, has launched a knowledge management project that aims to: Increase the collection of gender-disaggregated data to better inform policy recommendations in the gender area. Gender-disaggregated data on firms reached by investment climate reforms are very rare. Measurements of discrimination in the way rules are applied are also rare. This project aims at reducing these gaps. Support innovative pilot projects in the gender arena, in particular those that seek to measure and reduce discriminatory implementation of the rules. projects were developed jointly with IFCs Sustainable Business Advisory unit in Bangladesh (Water Partnership for Cleaner Textile) and with the Banks Competitive Industries unit in Ethiopia (Private Sector Development).
Partnerships and Collaboration Are Key for Success

Institutionally, FIAS remains housed within the Investment Climate Department a joint IFC, World Bank, and MIGA departmentand work undertaken under FIAS increasingly pulls together expertise and teams from across the World Bank Group and partners with external good practice institutions to deliver customized solutions for clients. FY12 also marked the launch of the Investment Climate Global Practice under the Bank-IFC Financial and Private Sector Development Network. Investment Climate is one of six FPD global practices that aim to enable better deployment of knowledge resources and global expertise, bring together anchor and regional staff from IFC and the World Bank (especially FPD) around technical areas, focus on client delivery, and strengthen collaboration. Like IFCs Investment Climate Business Line, the Investment Climate Global Practice is anchored by the World Bank Group Investment Climate Department which ensures that strategies are aligned and that Bank and IFC teams collaborate effectively. This collaborative approach creates better conditions for bringing the public and private sectors together in areas such as policy reform and public-private investments; allows access to a larger pool of financial and human resources; exploits complementary knowledge, expertise, instruments, and skills at the global, regional, and sector levels; offers a broad range of services from policy lending, to investments and guarantees, advisory services, and analytical work; and leverages different timeframes of units to allow for better sequenced interventions. In FY12, the investment climate product teams emphasized cross-institutional World Bank Group collaboration across all their operations. In Tunisia, for example, the FIAS-supported business regulation, competition policy, and investment policy teams are working with the FPD and IFC Advisory regional teams for the Middle East and North Africa in the context of a
Economic Governance and Transparency, and Public-Private Dialogue

In the FIAS FY1216 strategy, investment climate activities will increasingly incorporate principles of economic governance and transparency to help ensure their broad-based and sustained impact on the ground. The inclusion of more explicit principles of voice, participation, transparency, and accountability into projects is intended to reduce the gap between de jure and de facto implementation of reforms and discriminatory treatment of different enterprise groups. An approach paper has been prepared and a pilot intervention initiated in Morocco; three other pilot interventions are being designed for Jordan (involving the application of ICT), the Kyrgyz Republic, and Tajikistan. The Morocco project addresses the variability of reform experience across firms and promotes disclosure of data on reform outcomes, focusing on the areas of construction permits, VAT reimbursement, and procurement. The pilots in Central Asia will promote demand for good governance by incorporating beneficiary feedback mechanisms in the projects aimed at reforming inspection regimes. FIAS has supported public-private dialogue mechanisms as a long-standing tool in fostering investment climate reforms through stakeholder engagement. During FY12, FIAS supported the development of flexible PPD mechanisms, providing World Bank Group staff with guidance on the most appropriate PPD approaches for each particular situation, based on factors such as country characteristics (for example, IDA or fragile), targeted sectors, and specific thematic issues. Pilot
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World Bank PREM multi-sector development policy loan. Under this arrangement, the government has committed to revise the insolvency law in order to strengthen its debt recovery frameworks. Additional measures are being contemplated to improve financial stability and address the large portfolio of non-performing loans in the tourism sector. The program is also supporting a pilot project with the Ministry of Finance which reviewed 400 formalities, and the preliminary data suggests that about 77 percent are marked for streamlining. As a result of this work, the government has decided to roll out the business formalities project in nine ministries. Under the same development policy loan in Tunisia, the competition policy team is helping the government amend the competition regulatory framework and minimize distortive government support to specific firms. Measures to open markets to competition affecting the transport and tourism sectors are expected to increase efficiency along the tourism value chain. Work to reform the investment regime is synchronized with development policy loan triggers on revision of the investment law and incentives regime. Assistance to date has included conducting investor motivation surveys and a cost-benefit analysis of the existing incentives regime, as well as drafting of a new investment law and articulation of the countrys investment policy in correlation with its national development objectives. Field-based investment climate staff are primarily located in hub offices in Dakar, Istanbul, Nairobi, and Vienna, which has helped facilitate investment climate work in the regions and brought technical support proximate to government clients (see box, below). FIAS industry-specific work program also supports synergies with IFCS Advisory and Investment Services with a view to unlock catalytic investments in key real sectors that generate measurable impacts. In FY12, the tourism team worked with IFC advisory and investment colleagues on the development impact assessment of IFCs $8.1 million investment in the Kigali Serena Hotel in 2008 in Rwanda. The assessment showed that the 144-room hotel supports 1,100 local jobs and has, since 2007 generated almost $64 million , in Rwandas economic activity. FIAS expanding role as a connector linking Bank, IFC, and MIGA teams is evident in the Comoros (see box, p. 50), and as previously noted, in projects in Burundi (see box, p. 22) and Haiti (see box, p. 37).
FIAS-Supported Operational Hubs: Closer to Clients, Linking with Partners

The industry-specific investment climate program is led by a CIC/FIAS manager based in the IFC offices in Istanbul, Turkey, which facilitates access to clients and partners and has fostered productive relationships with investment services colleagues co-located in the regional operations center. The Istanbul hub has grown from one staff member in FY11 to a team of seven at the end of FY12, with an additional five staff slated to come on board in FY13. The reach of the office is global. On average 60 percent of the work performed by the team is cross support to the IFC regions and Bank departments, and ongoing collaboration with other IFC advisory teams is facilitated by the hub location. The hub location has led to increased alignment between the policy work of the FIAS-supported teams and economic and market analysis in support of investment services. For example, in a pilot effort in Central Asia conducted in FY12, investment officers identified specific policy issues blocking investment in the region that FIAS-supported teams were able to take up with the governments, leading to changes in the tax regime that will benefit the business community in the Kyrgyz Republic. This project is now being replicated in West and Central Africa and South Asia. As in Istanbul, the investment climate office in Vienna, Austria, improves the reach of FIAS-supported activities at the regional and global levels. It is an established partner of IFC and Bank units working in almost 20 countries across the Europe and Central Asia and Middle East and North Africa regions. It also has a role in global product development through the piloting of cross-product approaches, leveraging technical expertise in investment policy, tax, and trade logistics. Staffing of the Vienna office reached about 6 at the end of FY12, and it is expected to grow to about 10 in FY13 and up to 15 in FY14. Operational regional hubs in Dakar, Senegal and Nairobi, Kenya are staffed by CIC staff and IFC field staff who provide technical leadership and global experience to amplify the knowledge and expertise of regional teams. Significant FIAS-supported projects, including the large regional work programs supporting OHADA and EAC economic integration, and work on selected fragile and conflict situations are managed from these offices.
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Collaboration Paves the Way for Investors in the Comoros

Following decades of volatile politics, the government of the Comoros is showing signs of stability and a desire to attract and maintain investment in the island nation. The Comoros, a fragile and conflict-affected state, became eligible for World Bank Group assistance beginning in 2010. To deepen the impact of ongoing efforts, the World Bank Group has leveraged collaboration with a range of partners to pave the way for sustained reforms. Working closely with MIGA and international partners such as the IMF the United Nations, the European Union, OHADA, and the African Union, FIAS-supported global , product teams have helped the government improve the Comoros business environment by reducing red tape in areas particularly burdensome to business operations, such as starting a business, transferring property, accessing credit, and enforcing contracts. The project exemplifies how different parts of the World Bank Group can work together to bring value to client countries. The investment climate team directly advised the government on the ratification of the MIGA Convention, which had been signed two years before. Together with MIGA, the team provided technical information on various aspects of the membership process (for example, the implications of the membership fee payment on the public debt) as well as an explanation for the Assembly weighing the pros and cons of ratifying the Convention. In the step-by-step process to complete the ratification, the team functioned as an intermediary between the government and MIGA and supported MIGA colleagues during a joint IFC-MIGA mission to the Comoros. This allowed MIGA to move forward with its engagement in the Comoros, furthering the nations investment attractiveness by providing political risk insurance to investors and lenders against non-commercial risks. Interested new investors have been identified. Project milestones include: LEADERSHIP Reduced fees to register a company (from 3 percent of declared capital amount to a forfeit of $40 for limited liability companies and $280 for public limited companies); Lower fees to transfer property (from 15 to 9 percent of property value); Simplified procedures to obtain construction permits. The FIAS-supported debt resolution and business exit team has also advised the government on how to effectively design and enact legislation related to enforcement of arbitration awards, greatly easing commercial dispute processes. An arbitration court was established and arbitrators will be trained in the coming months. A champion within the governmentPlan Commissioner Alfeine Soifiat Tadjiddinefunctioned as an incubator of programs, which has facilitated collaboration between agencies. The plan commissioner is the first point of contact for any donor engagement in the country including current or planned interventions. Looking ahead, a permanent local World Bank Group staff presence is planned to oversee the interventions and identify reform needs, especially in priority sectors such as health, education, tourism, and investment. Further interventions in the areas of construction permitting, trading across borders, and alternative dispute resolution have already been identified as next steps for reform.
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Several FIAS-supported global product teams have been working closely with World Bank Group and external good practice partners, as highlighted in other examples in this report such as the collaborative effort in formulating the World Bank Group policy on offshore financial centers (see box, p. 36) and competition policy work with the OECD (see p. 46). Strong engagement with donor partners, not only related to funding but also through staff learning and knowledge activities, continues to provide the cornerstone for the success of FIAS activities. This engagement occurs through platforms such as the Donor Committee for Enterprise Development, donor participation on advisory panels for various global
products, and learning events sponsored by global product teams and at the project level. In FY12, FIAS continued tripartite collaboration with the Norwegian Agency for Development Cooperation and the Brnnysund Register Centre, the Norwegian government agency which develops and operates a number of national registries. The partnership is focused on transferring the Norwegian business entry reform experience to countries in development. This year, a global analysis of innovative solutions for business registration reform was finalized and disseminated at various international forums and to a number of government clients. In addition, experts from the Brnnysund Register Centre helped the government
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of Uganda with the design and implementation of business registration reforms. practice know-how to development partners outside the World Bank Group also remains an important aspect of the FIAS program. In FY12, a multitude of knowledge management offerings engaged practitioners, government and private sector clients, donor partners, and other stakeholders. More than 36 events attracting more than 1,500 staff and external participantsincluding seminars, deep dive learning events, and client peer-to-peer workshopswere supported by FIAS in FY12 (see box, below). This innovative approach to strengthening institutional collaboration and engaging with clients was recognized with the World Bank Groups Knowbel prize for Excellence in Knowledge Sharing, which was awarded to the knowledge management and learning program in FY12.
Knowledge and Learning Fueled by FIASSupported Investment Climate Expertise

The emphasis of FIAS activities has steadily shifted in recent years from project implementation to product development and knowledge-sharing and learning activities. While maintaining a solid portfolio of clientfacing activities, in particular in innovative and newer areas of investment climate reform, FIAS funding has been used to develop in-house knowledge and expertise on specific areas of reform and disseminate that knowhow through support to projects, and increasingly, research, publications, and learning events focused on south-south exchanges between clients as well as staff learning. Dissemination of investment climate good
Client Peer-to-Peer Learning as a Tool for Encouraging Reforms

In FY12, FIAS-supported global product teams brought together regional groups of clients to learn from their collective reform experiences and international good practice as a way to encourage bilateral cooperation and some healthy competition in improving their business environments. In Bogota, Colombia, the investment climate, Bank, and IFC regional teams organized a workshop attended by 155 government and private sector representatives from 14 countries to share best practices in business environment reforms, related to trade logistics, tax administration, collateral registries, and credit information systems. The event was rated as excellent by participating delegations and resulted in 10 bilateral advisory initiatives. The conference is the first step in the new reform plan being implemented to advance the countrys competitiveness agenda. We are working very hard to create a better business environment for small and medium-sized enterprises, said Sergio Diaz-Granados, Colombias Minister of Commerce, Industry and Tourism. World Bank Group teams are helping the government organize a second peer-to-peer learning event, planned for Panama City in 2013, which will provide an opportunity for policymakers and practitioners to share their experiences in introducing Doing Business reforms. A similar event organized by the indicator-based reform advisory team for clients in Eastern and Southern Africa was held in Gaborone, Botswana, bringing together 143 participants from 13 countries. Clients from five countries in the Western Balkans also participated in a peer-to-peer learning forum in Sarajevo, Bosnia and Herzegovina, that highlighted the key ingredients of successful business regulation reforms, such as strong political commitment, institutional capacity, good coordination among institutions, and cooperation between central and local governments. Fostering peer-to-peer learning between client countries was a key feature of debt resolution and business exit work in FY12. The team was recognized at the World Bank Group corporate level for bringing together policymakers, experts, bankers, and regulators from 24 countries in Europe and Central Asia to address debt recovery and business insolvency in an effort to increase access to finance for businesses and encourage economic growth. The FIAS-funded workshop took place in Vienna, Austria, after the World Bank Group announcement in January 2012 of a two-year, $27 billion fund for emerging economies in the region affected by the European financial crisis. A two-day client and staff learning event in Tunis, Tunisia, in December 2011 addressed the area of debt resolution and business insolvency for representatives from 20 client countries as well as numerous external partner organizations and experts. The event has generated five requests for technical support to date and enhanced inter-client and client-staff collaboration in ongoing debt resolution reform initiatives in Egypt, Jordan, Lebanon, Liberia, Mauritius, Pakistan, and Tunisia. Other products, such as investment policy, also organized in-depth learning events (see p. 33) to help clients share their experiences and lessons learned.
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To help increase staff capacity on investment climate issues, intensive learning events were organized, including deep dive events on trade logistics in Vienna, Austria, and New Delhi, India, and debt resolution workshops in Cape Town, South Africa, and Tunis, Tunisia. In FY12 several reports were published, including the flagship report, Global Investment Promotion Best Practices 2012. The publication assesses the ability of national investment promotion intermediaries from 189 countries to react to investment opportunities by mirroring the location decision-making process of foreign investors. The report launch in May 2012 was covered widely by the international press, cited more than 100 times in traditional media, and reached more than 65,000 followers on IFC and World Bank corporate, country- and region-specific Facebook and Twitter accounts.
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worldbank.org/BESnapshots/) generated more than 40,000 visits during the fiscal year.
Telling the Story EffectivelyFY12 Communications Efforts

The development impact of FIAS-supported investment climate activities across the globe and knowledgesharing efforts were highlighted through engaging feature stories and strong multimedia and social media products. Communications were geared to present results and research in a compelling and balanced way showcasing stakeholder testimonialsthe human face of the reformsas well as best practices to achieve clients development objectives. Results and impact data underscored the stories highlighted. Communications particularly emphasized the catalytic role of collaboration across the World Bank Group and with external partners to help achieve a more vibrant private sector in client countries. The use of innovative tools to convey messages on investment climate reforms and research resulted in substantial growth in the number of visits to the investment climate thematic website (www. wbginvestmentclimate.org) rising from 136,000 views by June 2011 to 508,000 views in June 2012. The website is now among the top-10 search results for the
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A wide range of other publications was produced, including handbooks, guidebooks, technical papers, the Investment Climate In Practice note series, three Viewpoint notes, and a number of SmartLessons (see p. 54 for a listing of key FY12 publications). FIAS continued to support the Business Environment Snapshots, a one-stop guide to business environment indicators, laws, and World Bank Group project information for 183 countries. The website (http://rru.
53
term investment climate on Google, representing an influential platform for sharing investment climaterelated knowledge and information. Monthly investment climate newsletters served as a tool to engage with donor partners, clients, and World Bank Group staff and management. Multimedia offerings produced in FY12 were well received. Eight investment climate short films geared to an external audience garnered a total of 9,000 views on YouTube. Further multimedia productsinterview clips and slideshowswere produced for internal staff learning purposes (all external videos are available at https://www.wbginvestmentclimate.org/multimedia. cfm). The thought leadership of FIAS-supported activities was further strengthened by cultivating direct conversations and discussions about investment climate activities via a wide range of World Bank Group social media channels, including IFC and World Bank corporate, country- and region-specific Facebook and Twitter accounts, reaching about 450,000 followers. Contributions by investment climate staff members to the World Banks Private Sector Development Blog yielded more than 30,000 reads in FY12. Investment climate activities received wide coverage on traditional news media with over 582 citations in local, regional, and international outlets in FY12. Communications within the World Bank Group on FIASsupported activities was also robust in FY12 with more success stories being featured than in previous years on the IFC and Bank intranets, in a multitude of corporate newsletters, and in external flagship publications such as the IFC and MIGA annual reports. In FY12, the FIAS-supported communications team also provided strategic guidance to client governments in Bangladesh, Brazil, and Mexico on tools and methodologies to enhance their stakeholder outreach and awareness related to reforms supported by advisory assistance. In Mexico, for example, guidance was provided to improve communications about an online business registration portal and increase its usage among notaries and businesses. Recommendations focused on developing stronger and more strategic communications campaigns around the registry (externally) and enhancing the image and communications capacity of registration staff (internally) to help build champions for the reform within the relevant ministry.

and THOUGHT
LEADERSHIP
54
Key Knowledge Products Published In FY12

All publications are available electronically on the investment climate website: www.wbginvestmentclimate.org/publications/.
Flagship Reports
The Global Investment Promotion Best Practices 2012 report, launched in May 2012, assesses the ability of national investment promotion intermediaries from 189 countries to react to investment opportunities by mirroring the location decision-making process of foreign investors.
Investment Climate In Practice note series

The flagship note series for clients and practitioners featured hands-on topics in political risk analysis, renewable energy investments, and competition policy. Political Risk: The Missing Link in Understanding Investment Climate Reform? (no. 20, March 2012) suggests reforms that can have immediate impacts: addressing ex ante and ex post issues in the legal and regulatory framework to protect investors, mitigating risks at the sector level, managing reputational and integrity risks at the project level, and issuing financial instruments to ease short-term impediments in the investment climate. LEADERSHIP Providing Incentives for Investments in Renewable Energy: Advice for Policy Makers (no. 19, November 2011) consolidates World Bank Group experiences with support mechanisms for renewable energy investments and identifies best practices for green policies, incentives, and administration. The Power of Renewable Energy: Fostering Investment and Competition to Generate Electricity (no.18, October 2011) discusses key steps for opening the power sector to renewable energy projects in developing countries while encouraging efficient, competitive markets. It recommends policy approaches, measures to ease entry, and ways of reducing investor risks for on- and off-grid renewable energy projects.
and THOUGHT
Viewpoint note series

(published by the World Bank Group FPD Vice Presidency) Reforming Business Taxes What is the Effect on Private Sector Development? summarizes the findings of studies within and across countries suggesting that lowering corporate tax rates can increase investment, reduce tax evasion by formal firms, promote the creation of formal firms, and ultimately raise salaries and gross domestic product. Settling Out of Court: How Effective is Alternative Dispute Resolution? summarizes the empirical literature indicating that ADR can help a countrys justice system function more efficiently. Saving Viable Businesses: The Effect of Insolvency Reform summarizes the empirical literature on the effect of insolvency reforms on economic and financial activity.
Handbooks, Technical Papers, and Reports

Fostering Womens Economic Empowerment Through Special Economic Zones examines the opportunity for SEZs to promote womens economic empowerment and boost zone and enterprise competitiveness in developing countries. East African Community: Regulatory Capacity Review focuses on the capacities of the EAC institutional framework to develop, implement, and sustain the efficient, transparent, and market-based regulatory system that is needed to achieve the economic benefits of the EAC Common Market. Environmental Licensing: Global Mapping and Analysis of Environmental Regulations identifies and collects best practices on contents and procedures followed in environmental licensing globally. Risk-Based Tax Audits: Approaches and Country Experiences studies the critical revenue function of compliance management. It provides details on implementation matters, such as the requirement for data management tools, software, and hardware, for governments in the process of implementing risk management in revenue administration. Public-Private Dialogue for Sector Competitiveness and Local Economic Development: Lessons from the Mediterranean Region explores the influence of public-private dialogue on local development and sector competitiveness.
Continued, next page
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Avoiding the Fiscal Pitfalls of Subnational Regulation: How to Optimize Local Regulatory Fees to Encourage Growth covers country experiences with subnational reforms, basic principles of subnational revenue, and sound licensing practices for subnational governments. Global Analysis of General Trade and Operational Licensing provides criteria for identifying unnecessary licensing regulations, an overview of reform practices, and lessons learned from efforts to rationalize licensing.
SmartLessons
All SmartLessons are available on the IFC website (http://smartlessons.ifc.org/smartlessons/index.html). In FY12 staff authored and co-authored 16 SmartLessons, the IFC-sponsored note series that shares the learning experiences of World Bank Group staff authors. Four notes and one video SmartLesson were first-prize winners in World Bank Group competitions: Unleashing the Potential of South-South Knowledge Exchanges (video) ICing on the Cake: Using Surveys to Improve Investment-Advisory Collaboration Better Health in Africa: Can We Make a Difference by Working with the Private Sector? Putting Trade Logistics Reform on the Map in Armenia Kick-Starting Open Government in Developing Countries: Utilizing Technology to Improve Access to Information on Business Licenses and Regulations CROSS-CUTTING THEMES, COLLABORATION,
and THOUGHT
LEADERSHIP
FINANCIAL RESULTS and RESOURCE USE
58
FIAS activities
RESOURCE USE
covered in the FIAS 2012 Annual Review are co-financed via a set of FIAS trust funds managed by the World Bank Groups Investment Climate Department. In addition to FIAS trust funds, the Investment Climate Department manages additional funds received from the World Bank and IFC for operational and administrative tasks related to FIAS as well as the departments anchor or backbone function in the investment climate space (for example, as backbone and anchor for IFCs Investment Climate Business Line and the World Bank FPD Investment Climate Global Practice), and administers donor funds for activities managed outside the scope of FIAS (such as the policy and advisory component of IFCs Health in Africa initiative and work related to policies and regulations affecting private participation in infrastructure). In FY12, the Investment Climate Department was also asked to host the Water Resources Group, funded by IFC and other public and private partners to help governments set up multi-stakeholder platforms to address water resource issues; this mandate is also outside the scope of the FIAS program and not covered in this report. The financial results reported in this section cover the funds managed by the Investment Climate Department under the FIAS trust fund structure as well as supplemental funds earmarked for the implementation of the FIAS strategy.
Multilateral Investment Guarantee Agency the Netherlands Norway Sweden Switzerland Trademark East Africa the United Kingdom the United States
* Donors contributing some or all of their funding in the form of core contributions are highlighted in green.
FINANCIAL RESULTS
The Investment Climate Department follows IFCs standard accounting policies and procedures, as noted below.17 FIAS financial reports use cash-based reporting in alignment with the quarterly financial reports on IFCs donor-funded operations.
and
Funding
New FIAS-related contributions received in FY12 from the following donors, World Bank Group partners, and clients are gratefully acknowledged: Direct contributions to FIAS trust funds:* Austria European Commission International Bank for Reconstruction and Development International Finance Corporation Ireland Kauffman Foundation Korea
17 Annual contributions from IFC, MIGA, and the World Bank are treated in the same manner as core donor funds and are comingled with other donor funds in the FIAS Master Trust Fund account, as terms and conditions allow. Contributions from the IFC Investment Climate Business Line are treated as an additional source of project-specific funding.
Most donors who supported FIAS during the FY0811 cycle also provided consent to roll over the unused portions (fund balances) of their FY0811 contributions to the FY1216 strategy cycle. In addition to the core donors listed above, roll-over consents were provided by Australia, France, and Luxembourg. Contributions for FIAS projects made available through IFCs Technical Assistance Trust Funds program:
Japan Spain
Client contributions:
Colombia Gabon Mexico Panama
59
Core and Programmatic Funding
In FY12, FIAS donors, clients and the World Bank Group contributed a total of $32.7 million (including trust fund administration fees of $1.1 million) to the various FIAS trust funds, supporting the implementation of a broad-based investment climate reform program under the FIAS umbrella (see details in Tables 1 and 2). Total FY12 contributions were above the estimated FY12 funding target ($27 million) and reflect the strong and .7 continued commitment by donors to support investment climate reform at the global level, despite severe budget constraints experienced by many donor partners as a result of the global financial crisis. World Bank Group core contributions totaled $7 .0 million in FY12, including $2.9 million from IFC, $2.5 million from the Multilateral Investment Guarantee Agency, and $1.6 million from the World Bank. It should be noted that IFCs total contribution to FIAS in FY12 was $4.1 million; $2.9 million as direct contribution to the FIAS core trust fund and $1.2 million as administrative budget to cover sustaining costs associated with the management of FIAS and the Investment Climate Business Line. Including the $1.2 million of administrative budget, the World Bank Groups core contribution to FIAS was $8.2 million or 24 percent of total funds raised. Core contributions received from donors amounted to $5.7 million in FY12 including $1.9 million from the Netherlands earmarked for activities in IDA countries. In FY12, the Investment Climate Department raised a total of $12.7 million in core contributions in the first year of the FIAS FY1216 strategy cycle, approximately 89 percent of its FY12 fund-raising target of $14.3 million. Programmatic contributions from donors, made available through thematic and regional FIAS Trust Funds, totaled $6.2 million in FY12. While donor contributions for regional programs continue to decrease as more of these program funds are now managed by IFC and World Bank regional units, the Investment Climate Department raised approximately 87 percent of the $7.1 million targeted for the first year of the FIAS strategy cycle.
Project-Specific Funding
Slightly reduced levels of core and programmatic contributions were offset in FY12 by increased project-specific contributions received from donors, clients, and the World Bank Group including the World Banks Trade Facilitation Facility (TFF). Project-specific contributions from donor partners, clients, and IFC amounted to $12.9 million in FY12, including $9.5 million from donors, $0.5 million from clients, and $2.9 million from IFCs Investment Climate Business Line. Project-specific contributions from donors totaled $9.5 million in FY12, reflecting strong donor interest in client-facing investment climate reform interventions and an ongoing trend among some donors to decentralize their aid budgets to country offices. Donor contributions were well above the $4.9 million target for FY12 and about one-third of expected donor contributions ($28.4 million) for the FY1216 cycle. Client contributions received in FY12 totaled $0.5 million, representing only 2 percent of FY12 total contributions and well below the 5 percent funding target set forth in the FIAS FY1216 strategy. The potential to generate significant cash contributions from clients remains modest given the high concentration of FIAS activities in IDA as well as fragile and conflictaffected countries. Project-specific contributions from IFC, received in the form of project-specific FMTAAS allocations,18 amounted to $2.9 million in FY12. These allocations primarily supported a range of global knowledge management and product design and development initiatives implemented under the FIAS umbrella (see Table 2). Other contributions from IFC, amounting to $0.9 million in FY12, supported activities indirectly related to projects, including initial product design and development, portfolio management, monitoring and evaluation, and knowledge sharing associated with the global portfolio implemented under the FIAS umbrella.
FINANCIAL RESULTS
and
RESOURCE USE
18 FMTAAS is IFCs Funding Mechanism for Technical Assistance and Advisory Services.
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Contributions Outside FIAS Regular Financial Structure
A range of indirect contributions for FIAS-related advisory activities were made available to the Investment Climate Department via non-FIAS specific funding mechanisms and are listed in Table 3. These contributions include project-specific financial support from Japan and Spain, made available through IFCs Technical Assistance Trust Funds program (a total of $0.6 million) and administrative budget ($1.2 million) provided by IFC to cover the staff costs of certain mainstreamed Investment Climate Business Line positions associated with the management of FIAS and the Investment Climate Business Line. As noted above, IFCs total FY12 contribution to FIAS is $4.1 million; $2.9 million as direct contribution to the FIAS core trust fund and $1.2 million as administrative budget. new FIAS FY1216 strategy cycle. With the exception of travel, which remained relatively flat, overall costs including staff, consultant, and indirect costs significantly decreased in FY12. Administration fees are collected by IFC to cover trust fund administration costs and are deducted from donor contributions at the time of receipt. In FY12, IFC collected trust fund administration fees of $1.1 million from FIAS donor contributions.19 At the end of FY12, fund balances in the various FIAS trust funds totaled $ 21.8 million,20 including $12.1 million of core funds and about $9.7 million of programand project-specific funds received under multi-year donor agreements. This reflects about 70 percent of the average annual budget for FIAS and is an appropriate level to maintain sufficient liquidity for FIAS. We expect that the level of end-of-year fund balances will drop to around 50 percent as FIAS activities are scaled up over the coming years. In FY12, project-related expenditures (both direct and indirect) accounted for 91 percent of total FIAS expenditures with the remaining 9 percent for general and administration (rent, communications, equipment, and other non-overhead costs such as administrative and back-office support staff; see Table 4, Expenditures by Advisory Services Activity). The low general and administration burn rate in FY12 is a direct result of budgeted office rent ($1 million) assumed by IFC. In comparison, average project-related expenditures for the FY0811 cycle accounted for 83 percent of total FIAS expenditures with the remaining 17 percent for general and administration.21
RESOURCE USE
In-Kind Support Via Staff Exchanges and Secondments

The FIAS program continues to benefit from in-kind resources that several donors make available in the form of secondees and staff exchanges. Throughout FY12, senior staff members from the Italian Ministry of Foreign Affairs, the Korean Ministry of Knowledge Economy, and the Norwegian Ministry of Foreign Affairs have been seconded to the Investment Climate Department where they have been working on FIAS-funded activities. Such staff exchanges and secondments offer an attractive way for FIAS partners to be directly involved in the program and establish direct connections between their respective private sector development programs and FIAS.
FINANCIAL RESULTS
and
Use of Funds
In FY12, the first year of the FY1216 strategy cycle, FIAS trust fund expenditures for investment climate reform activities reached $26.7 million (Table 1, Uses of Funds). While this is a significant (12 percent) decrease in FIAS expenditures from FY11, it is consistent with the funding target for year one of the FIAS FY1216 strategy cycle. The decrease in FY12 expenditures is due in part to a change in delivery model resulting in increased cross-support to World Bank Group regions fueled by greater demand for Investment Climate product expertise and delayed recruitment and start-up of the
19 FIAS trust funds established after July 1, 2009, are subject to the standard IFC trust fund administration fee of 5 percent. Trust fund administration fees collected by IFC are included in Table 1, Sources of Funds. 20 FIAS trust fund cash balances less outstanding consultant commitments. 21 In July 2010, IFC implemented a new cost allocation methodology for Advisory Services which resulted in a redistribution between direct and indirect project costs. As a result of this change, some figures in Table 4 are not consistent with figures reported in FIAS Annual Reports/Reviews, FY0810. General and administration expenditures, however, are not affected by this change in methodology (see Table 4).
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Table 1: Sources And Uses Of Funds 1 In US$ Thousands

FY08 SOURCES OF FUNDS MANAGED VIA FIAS TRUST FUNDS WORLD BANK GROUP CORE CONTRIBUTIONS IFC2 IBRD MIGA Subtotal World Bank Group Core Contributions 8,000 2,000 4,000 14,000 2,000 1,600 3,500 7,100 2,672 150 9,922 676 373 1,281 1,414 539 2,350 276 475 285 240 494 8,401 2,608 280 750 400 450 340 630 500 500 600 440 183 1,150 8,830 4,436 21,667 31,589 1,093 2,000 1,600 3,000 6,600 1,862 400 8,862 1,502 355 1,403 1,950 384 475 345 332 6,746 2,489 307 724 400 154 150 1,122 400 300 600 96 724 7,466 8,868 23,080 31,942 1,830 4,000 1,600 2,700 8,300 1,915 1,687 880 12,782 331 829 1,550 1,138 396 309 4,552 2,287 531 263 600 428 500 400 200 500 1,704 7,413 8,267 20,231 33,013 283 2,863 1,600 2,500 6,963 2,968 934 10,865 708 205 1,870 1,448 400 1,099 5,730 2,010 615 200 300 500 600 700 300 978 6,203 9,457 21,389 32,254 484 FY09 FY10 FY11 FY12
WORLD BANK GROUP PROJECT-SPECIFIC AND OTHER CONTRIBUTIONS 3,800 IFC IC Business Line - Project Specific IFC IC Business Line - Administration IFC AS Contingency IFC Global Fund Subtotal World Bank Group Contributions 17,800 CORE DONOR CONTRIBUTIONS Australia3 Austria France3 Iceland Ireland Italy Luxembourg3 Netherlands (Global Program)4 New Zealand Norway Sweden Switzerland United Kingdom Subtotal Core Donor Contributions PROGRAMMATIC DONOR CONTRIBUTIONS Austria (IC Cooperation Program) Austria (Investment Generation) Austria (Crisis Response) Ireland (Africa) Italy (Africa) Luxembourg (Crisis Response) Netherlands (Investing Across Borders) Netherlands (Tax Transparency) Netherlands (Trade Logistics) Netherlands (Secured Lending) Norway (Business Entry) Norway (Trade Logistics) Sweden (Africa) Switzerland (Industry) Switzerland (Secured Lending) Switzerland (Tax) Switzerland (Tax Transparency) Switzerland (Western Balkans) United Kingdom (Western Balkans) United Kingdom (Tax) United States (Doing Business) Subtotal Programmatic Donor Contributions DONOR CONTRIBUTIONS (PROJECT SPECIFIC) 5 Total Donor Contributions TOTAL WORLD BANK GROUP AND DONOR CONTRIBUTIONS CLIENT CONTRIBUTIONS 800 368 45 735 273 559 399 475 406 250 4,310 2,571 735 508 503 300 628 820 497 1,426 632 8,620 5,525 18,455 36,255 129
FINANCIAL RESULTS
and
RESOURCE USE
Continued on next page
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Table 1: Sources And Uses Of Funds1 In US$ Thousands (Continued)

FY08 TOTAL RECEIPTS Trust Fund Administrative Fees 6 TOTAL (NET) RECEIPTS USES OF FUNDS STAFF COSTS Staff Consultants and Temporaries Total Staff Costs TRAVEL INDIRECT COSTS Office Occupancy Office Equipment Other Operating Costs RESOURCE USE Other Costs Total Indirect Costs TOTAL USES OF FUNDS 683 116 214 108 1,122 26,622 1,071 53 863 1,693 3,681 32,073 1,018 57 242 2,256 3,573 27,616 1,073 47 528 1,718 3,366 30,273 102 84 635 1,634 2,455 26,679 9,961 9,322 19,283 6,217 11,636 10,268 21,905 6,488 11,181 7,634 18,815 5,229 13,128 8,101 21,229 5,678 12,036 6,570 18,606 5,618 36,384 1,099 35,285 FY09 32,682 973 31,709 FY10 33,772 1,140 32,632 FY11 33,296 1,212 32,084 FY12 32,738 1,122 31,616
FINANCIAL RESULTS
1 The FIAS Annual Review is prepared as a reporting tool for FIAS donors and management, utilizing management accounting principles. 2 IFC contribution of $4.0 milllion per annum, front-loaded as follows: FY08: $4.0 million; FY09: $2.0 million. FY12: $4.1 million; $2.9 million direct contribution to FIAS core trust fund; $1.2 million IFC Advisory Services administrative budget to cover the staff cost of certain "mainstreamed" Investment Climate Business Line positions. 3 While Australia, France, and Luxembourg did not make fresh core contributions to FIAS in FY12, they provided consent to roll over their remaining shares in core funding from the FY0811 cycle to the new FIAS cycle that started in FY12. Luxembourg signed a new agreement with IFC in September 2012 to contribute core (and other) funding that will be reported in FY13. 4 The Netherlands' core contributions are earmarked for activities in IDA countries. 5 For details of FY12 project-specific contributions, see Table 2. 6 Administration fees collected by IFC to cover cost of trust fund administration.
and
63
Table 2: Project-specific Donor and Client Contributions In US$ Thousands
PROJECT WORLD BANK GROUP CONTRIBUTIONS [IFC INVESTMENT CLIMATE BUSINESS LINE (IC BL)] Business Regulation Indicator-based Reform Advisory Tax Transparency Debt Resolution and Business Exit Investment Policy - Product Development Investing Across Borders Impact Measurement Trade Logistics Special Economic Zones Business Taxation Agribusiness Tourism Public - Private Dialogue Competition Policy Subtotal World Bank Group Contributions DONOR CONTRIBUTIONS Kenya: Investment Climate Program East Africa: Regulatory Reform Entrepreneurship Project Low Carbon Green Economic Zones Investment Climate Reform in East Africa Afghanistan: Doing Business Reform Colombia: Trade and Investment Impact and Knowledge Management Mali Investment Climate Program Developing / Building Trade Logistics Subtotal Donor Contributions CLIENT CONTRIBUTIONS Doing Business Reform Doing Business Reform Doing Business Reform Investment Climate Reform Advisory Subtotal Client Contributions TOTAL FY12 PROJECT-SPECIFIC DONOR AND CLIENT CONTRIBUTIONS Colombia Gabon Mexico Panama 79 210 135 60 484 12,909 European Commission European Commission Kauffman Foundation Korea Trademark East Africa USAID USAID USAID USAID Trade Facilitation Facility (multidonor Trust Fund) 1,787 531 211 200 4,555 475 855 285 333 225 9,457 IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL IFC IC BL 418 416 391 298 230 199 197 196 174 146 95 94 76 38 2,968 FINANCIAL RESULTS DONOR AMOUNT
and
RESOURCE USE
64
Table 3: Other Funding Indirect Support to FIAS Program In US$ Thousands
OTHER FUNDING INDIRECT SUPPORT TO FIAS PROGRAM PROJECT-SPECIFIC DONOR FUNDING APPROVED UNDER IFC'S TECHNICAL ASSISTANCE TRUST FUNDS Tax Product Design Program Tax Transparency Technical Assistance Program IFC ADVISORY SERVICES ADMINISTRATIVE BUDGET ALLOCATION AS administrative budget - staff-related costs1 TOTAL FY12 OTHER FUNDING IFC 1,225 1,865 Japan Spain 320 320 DONOR AMOUNT
1 Advisory Services administrative budget provided by IFC for certain "mainstreamed" Investment Climate Business Line positions associated with the management of FIAS and the Investment Climate Business Line. IFC's FY12 total contribution to FIAS: $4.1 million; $2.9 million as direct contribution to the FIAS core trust fund; $1.2 million as administrative budget (see Table 1: Sources of Funds).
Table 4: Expenditures By Advisory Services Activity

STANDARD ADVISORY SERVICES ACTIVITY EXPENDITURES 1 RESOURCE USE PROJECT-RELATED EXPENDITURES Direct Project Expenditures 2 Indirect Project Expenditures 3 TOTAL PROJECT-RELATED EXPENDITURES GENERAL & ADMINISTRATION COSTS 4 TOTAL STANDARD ADVISORY SERVICES ACTIVITY EXPENDITURES 17,620,579 4,117,228 21,737,807 4,883,706 26,621,513 66% 21,993,742 15% 3,734,697 69% 18,988,606 12% 3,322,980 69% 19,057,472 12% 7,679,623 63% 19,116,172 25% 5,252,790 72% 20% 91% 9% 100% FY08 ACTUAL % FY08 ACTUAL FY09 ACTUAL % FY09 ACTUAL FY10 ACTUAL % FY10 ACTUAL FY11 ACTUAL % FY11 ACTUAL FY12 ACTUAL % FY12 ACTUAL
82% 25,728,439 18% 6,344,667
80% 22,311,586 20% 5,304,256
81% 26,737,095 19% 3,535,986
88% 24,368,962 12% 2,310,393
FINANCIAL RESULTS
and
100% 32,073,106
100% 27,615,842
100% 30,273,081
100% 26,679,355
1 Due to the change in IFC's cost allocation methodology, some figures in Table 4 are not consistent with figures reported in FIAS Annual Reports/Reviews, FY0810. The new cost allocation methodology redistributes expenditures between direct and indirect project costs. Although General & Adminstration expenditures are not affected by the change in the cost allocation methodology, FY0810 G&A expenditures are restated to exclude trust fund administration fees previously reported as expenditures. FY0812 trust fund administration fees are reported in Table 1: Sources and Uses of Funds as a reduction to receipts. 2 Direct Project Expenditures include project preparation, implementation, and supervision costs. 3 Indirect Project Expenditures include program management and operational support costs, that is, product development, monitoring and evaluation, knowledge sharing and staff development, donor relations, and public relations previously reported separately and consolidated under the new IFC cost allocation methodology introduced in July 2010. 4 General & Administration includes overheads (rent, communications, equipment, etc.) and other non-overhead costs such as administrative and back-office support staff.
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Total FIAS FY12 Expenditures
Percent of FIAS FY12 Total Expenditures 100% = $26,679,355
PROJECT RELATED EXPENDITURES [91%]
Direct Project Expenditures [72%] Direct Project Expenditures, Client-Facing [52% of total] Direct Project Expenditures, Non-Client-Facing [20% of total] Indirect Project Expenditures [19%] Indirect Project Expenditures
Percent of FIAS FY12 Direct Project Expenditures (Client-Facing and Non-Client-Facing) 100% = $19,116,172
Client-Facing IDA [56%] Client-Facing Non-IDA [17%] Non-Client-Facing Knowledge Management/Product Development [27%]
GENERAL & ADMINISTRATION EXPENDITURES [9%]

General & Administration Expenditures
FINANCIAL RESULTS
Total FIAS FY12 Donor Contributions

Percentage of FY12 Source of Funding(Gross) - Receipts 100% = $33,963,000
CORE CONTRIBUTIONS
World Bank Group Core Contributions [21%] Core Donor Contributions [18%]
and
RESOURCE USE
PROGRAMMATIC CONTRIBUTIONS
Programmatic Donor Contributions [19%]
PROJECT-SPECIFIC CONTRIBUTIONS
Project Specific Donor Contributions [41%]
CLIENT CONTRIBUTIONS
Client Contributions [1%]
* Includes administration fees of $1,122,000 and $1,225,000 IFC Advisory Services administrative budget to cover staff costs of certain "mainstreamed" Investment Climate Business Line positions.
ANNEXES
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ANNEX 1: REFORMS AND OTHER RESULTS SUPPORTED BY FIAS IN FY12

1.1 Reforms and Results from FIAS-Funded Projects Mapped to the World Bank Group Investment Climate Department
Country ALBANIA Reform Topic Starting a Business Reform Description Result Topic Results 3 1 1 4 Reform Result Description Enactment of legislation related to business entry: The government adopted a Law on the National Registration Center that made notarization of business incorporation documents optional. Reduction in the number of days it takes to comply with business regulation related to business entry: The number of days businesses need to comply with business regulation related to business entry was reduced from 5 to 4. Reduction in the number of procedures to comply with business regulation related to business entry: The number of procedures to comply with business regulation related to business entry was reduced from 5 to 4. Reduction in number of days to enforce a contract: Kazakhstan introduced a new e-government platform that allows electronic filing of initial complaints, as well as other court documents, effective October 6, 2011. Enactment of legislation related to credit information: The government strengthened the legal framework for accessing credit by amending legislation regarding the recovery of competitive enterprises. EUROPE AND CENTRAL ASIA 1 Starting a Albania adopted Law no. Business 9723/2007 on the National Registration Center, which made starting a business easier by making the notarization of the incorporation documents optional. As a result, the number of procedures decreased from 5 to 4, the time from 5 to 4 days, and the cost from 29% to 22% of Albania's income per capita. Enforcing Contracts
KAZAKHSTAN
ANNEXES
KAZAKHSTAN
Getting Credit
Access to Kazakhstan strengthened the Finance legal framework for accessing credit by introducing new grounds for relief from an automatic stay during rehabilitation proceedings. Amended legislation regarding the recovery of competitive enterprises came into effect on March 12, 2012. Amendments to the Law on Business Organization and the Law on Internal Trade in July 2011 eliminated the minimum capital requirement (equal to 105% of Kosovo's income per capita) and business registration fees. The business registration process was streamlined. As a result, the number of procedures was cut from 10 to 9, the time from 58 to 52 days, and the cost from 28% to 23% of Kosovo's income per capita. Starting a Business
KOSOVO
Starting a Business
Enactment of legislation related to business entry: The Law on Business Organization and the Law on Internal Trade were amended in July 2011, eliminating the minimum capital requirement and removing the requirement of the municipal work permit and associated fees. Reduction in the number of procedures to comply with business regulation related to business entry: Amendments to two laws eliminated two procedures (of 10 total) requiring owners to (i) open a bank account and deposit the minimum chartered capita; and (ii) pay the business registration fee at a bank Reduction in the number of days it takes to comply with business regulation related to business entry: Amendments to the Law on Business Organization and Law on Internal Trade in July 2011 reduced the time that businesses need to request and obtain the business certificate and the business information document at the Kosovo Business Registration Agency. The total number of days required to register a business decreased from 58 to 52 days. Enactment of legislation related to business entry: The government amended the Law on Business Organizations to require issuance of the certificate on business registration within 3 working days after the application is filed (a drop from the 10 days previously required). The amended law also eliminates the business registration fee and streamlines the registration process through introduction of an integrated registration system offered through one-stop shops set up in 28 municipalities. Continued on next page
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Country KOSOVO
Reform Topic
Reform Description
Result Topic
Results
Reform
Result Description Enactment of legislation related to construction permits: The government enacted a new Law on the Cadastre that lowers the post-registration fee. Reduction in fees to comply with construction permitting: The Law on the Cadastre lowers the post registration fee to 0.70 euros per square meter for commercial buildings. For a 1,300.6 square meter warehouse, the survey and registration charge was cut from 5,203 to 910.42. Reduction in number of days to comply with construction permitting: The government made obtaining a construction permit faster by reducing administrative backlogs in several agencies. For three procedures, the time businesses must spend was reduced as follows: (i) to request and obtain approval of compliance with technical and urbanistic requirements (from 30 to 23 days); (ii) to request and obtain fire protection clearance (from 15 to 10 days); and (iii) to register property at the Geodesy and Cadastral Directorate of the Municipality (from 165 to 34 days). Enactment of legislation related to disclosure (outside company law): The Laws on Business Organizations were amended in July 2011 to improve investor protection by increasing disclosure and director liability requirements and ease of shareholder lawsuits. The amended legislation requires disclosure of all material facts relating to the Director's interest in the buyer-seller transaction, and disclosure to the public and shareholders related to both the transaction and conflict of interest. Voting requirements were improved; shareholders must vote and the investor is not permitted to vote. Directors' liability was improved: (i) the Director may be liable for damages caused by the transaction; (ii) the Director is liable for profits gained through the transaction; (iii) the Director may be held liable if the transaction is unfair or prejudicial to the other shareholders. Plaintiffs have full access to related documents. Enactment of legislation related to disclosure (outside company law): A new Law on Joint Stock Companies enacted July 3, 2011 amended several provisions concerning related-party transactions.
Dealing with 3 Construction Permits
ANNEXES
KOSOVO
Protecting Investors
The Law on Business Organizations amended in July 2011 improved investor protections by increasing disclosure and director liability requirements and ease of shareholder suits.
MOLDOVA
Moldova adopted Law on Amending and Supplementing Law no. 1134-XIII on joint stock companies that strengthened investor protections by allowing the rescission of prejudicial related-party transactions.
70
1.1 Reforms and Results from FIAS-Funded Projects Mapped to the World Bank Group Investment Climate Department (continued)
Reform Topic Result Topic Business Licensing and Regulatory Governance Results 3 1 Reform
Country MONTENEGRO
Reform Description
Result Description Improved institutional framework related to business operation: The Ministry of Finance institutionalized the Regulatory Impact Assessment (RIA), which is important to a sustainable legal and institutional framework. The Council for regulatory reform and business-enabling environment, as a permanent body, continues to work as a private-public platform for consultations and endorsement of draft laws and regulations. These measures contribute to a uniform enforcement of reforms across all firms and the sustainability of enforcement over time. Improved regulatory framework related to business operation: The government institutionalized the Regulatory Impact Assessment by drafting modifications to the rules of procedures and instructions of applications; developing tools such as a RIA manual; and building the capacity of regulators and potential trainers. The RIA process was institutionalized in the Rules of the Government (Official Gazette ), which establishes the Ministry of Finance as an authority with ultimate power to evaluate the impact on the business environment. A full-fledged RIA started as of February 1, 2012. The new institutional set-up represents a pillar in the government's approach to economic governance, which is designed to adopt lowrisk and low-cost regulations. Rationalization in the number of regulations related to business operation: Of a total 272 business-related laws and regulations proposed for modification or elimination, 49 (18%) were modified or eliminated. The project provided significant recommendations to the law on general administrative procedures and the law on improvement of the business environment. Through these laws, the project supported Montenegro in its efforts to join the European Union by establishing criteria, principles, and procedures for business start-up and operations. Reduction in the number of procedures to comply with business regulation related to business operation: Of a total 756 business administrative procedures proposed for improvement, 592 were simplified, improved, or eliminated. The exercise helped set the complete legal and institutional framework and generated sound results in general administrative procedures; construction permits; agriculture; environment; labor; zoning and urban planning; financial sector; company law; business start-up and operations; public and internal affairs; tourism; and sea- and port-related procedures. Project activities resulted in annual direct and indirect savings for the private sector of about $32 million.
ANNEXES
MONTENEGRO 1
Business Licensing and Regulatory Governance
The Ministry of Finance became an impact assessment institution with ultimate veto power for proposed policies with a potential negative impact on the private sector. Of a total 756 business administrative procedures proposed for improvement, 592 (78%) were simplified, improved, or eliminated. Of a total 272 business-related laws and regulations proposed for modification or abrogation, 49 (18%) were modified or abrogated.
71
Country RUSSIAN FEDERATION
Reform Topic
Reform Description
Result Topic
Results
Reform
Result Description Enactment of legislation related to construction permits: The government made it simpler to obtain a construction permit by streamlining several pre-construction approvals. The Moscow City Government Committee on Administrative Reform issued a resolution effective in October 2011, eliminating the requirements that businesses obtain: (i) Sketch No. 2 from Mosgorgeotrest and approval of it by the Moscow Architecture Committee; (ii) approval on transport routes from the Moscow City Transport Agency; and (iii) the construction passport from Mosgorgeotrest. Reduction in fees to comply with construction permitting: As a result of streamlined procedures, the cost to comply with construction permitting was reduced. Reduction in number of days to comply with construction permitting: The time businesses must spend to comply with construction permitting was reduced by 79 days (from 423 to 344 days). Enactment of legislation related to disclosure (outside company law): A new law amending the Joint Stock Company Law addresses the liability regime of company executives and directors for prejudicial transactions between interested parties. Under the new law, members of the board of directors can be held liable to pay for damages caused by transactions between interested parties if the board members did not vote against these transactions, provided that the terms were unfair and prejudicial to shareholders. Improved regulatory framework related to restructuring and insolvency: A new law passed in December 2011 improves the regulatory framework for insolvency practitioners by: changing their status from licensee to the subject of independent professional practice; setting additional requirements for applicants to obtain a certificate of insolvency practitioner (including complete higher education, work experience and traineeship, exams); introducing a transparent system that automatically appoints asset managers by court; establishing incentives for the effectiveness of insolvency practitioners' work (a result-based approach to allocation of additional remuneration); unifying the procedure for insolvency practitioners' appointment for state and private entities; setting out the requirement for continuous education of insolvency practitioners; introducing insurance of their activity; introducing elements of selfregulation (their participation in the process of granting certificates and imposing disciplinary sanctions); setting requirements for their assistants. Enactment of legislation related to construction permits: A one-stop shop for dealing with construction permits was established in October 2011. Two laws were passed in August 2011 enacting measures to cut red tape and further increase freedom of entrepreneurship. Continued on next page
Construction The Russian Federation made Permits obtaining a construction permit simpler by eliminating requirements for several preconstruction approvals. As a result, the procedures were cut from 50 to 42, the time from 423 to 344 days and the cost from 184% to 129% of the Russian Federation's income per capita.
ANNEXES
TAJIKISTAN
Protecting Tajikistan adopted Law no. Investors 780 on amending the Joint Stock Company Law, which strengthened investor protections by making it easier to sue directors in cases of prejudicial related-party transactions. Closing a Business
UKRAINE
UZBEKISTAN
72
Reform Topic Result Topic Industry Specific Investment Climate Results 3 Reform
Country BRAZIL
Reform Description
Result Description
LATIN AMERICA AND THE CARIBBEAN 11 Improvement in the conversion rates of investment leads from relevant sectors: Apex-Brasil improved its lead-to-decision conversion rate to 12% as of June 2011 (8 cumulative announced investments of 67 leads) and to 15% as of December 2011 (13 cumulative announced investment of 86 leads). Invest in Pernambuco improved its lead-to-decision conversion rate to 13% as of June 2011 (10 cumulative announced investments of 77 leads) and to 20% as of December 2011 (18 cumulative announced investments of 87 leads) Improvement in the conversion rates from decisions (announcement) to actual: Apex-Brasil, Invest in Pernambuco, and Invest in Para each improved their conversion rates of announced investor decisions to actual investments as follows: Apex-Brasil (38% conversion5 cumulative actual investments of 13 announcements); Invest in Pernambuco (11% conversion2 cumulative actual investments of 18 announcements); Invest in Para (20% conversion1 cumulative actual investment of 5 announcements). Increase in the number of leads from relevant sectors into investment generation pipeline: Apex-Brasil, Invest in Pernambuco, and Invest in Para each increased the number of leads from relevant sectors in their pipelines as follows: Apex-Brasil (from 27 to 86 active leads). Invest in Pernambuco (from 8 to 87). Invest in Para (from 3 to 35). Improvement in the conversion rates of investment leads from relevant sectors: Apex-Brasil reported a 17% conversion by June 2012 (19 cumulative announced investments of 107 leads). Invest in Pernambuco reported a 27% conversion (29 cumulative announced investments of 104 leads/inquiries). Invest in Para reported a 13% conversion (7 cumulative announced investments of 52 leads/ inquiries). Increase in the number of leads from relevant sectors into investment generation pipeline: Apex-Brasil, Invest in Pernambuco, and Invest in Para each increased its pipeline of leads from relevant sectors by more than 10%, resulting in 107 active leads (Apex-Brasil), 104 active leads (Pernambuco) and 52 active leads (Para). Enactment of legislation related to business entry: Through a government decree of January 12, 2012, entrepreneurs are no longer required to purchase and register accounting and corporate books at the time of business start-up. Reduction in the number of procedures to comply with business regulation related to business entry: A government decree eliminated the requirement that entrepreneurs purchase and register accounting and corporate books at the time of business startup, reducing required procedures to start a business from 9 to 8. Reduction in the cost to comply with business regulation related to business entry: A government decree eliminated the requirement that entrepreneurs purchase and register accounting and corporate books at the time of business start-up, reducing the cost by 10% (Col$85,000). Continued on next page
ANNEXES
COLOMBIA
Starting a Business
Colombia made starting a business easier by eliminating the requirement to purchase and register accounting books at the time of incorporation. As a result, the number of procedures decreased from 9 to 8, the time from 14 to 13 days, and the cost from 8% to 7.3% of Colombia's income per capita.
Starting a Business
73
Country COSTA RICA
Reform Topic
Reform Description
Result Topic
Results 1
Reform
Result Description Reduction in number of procedures to comply with construction permitting: The government implemented online approval systems to obtain health and fire approvals for construction projects.
Construction Costa Rica streamlined the Dealing with 1 Permits process for obtaining construction Construction permits by implementing online Permits approval systems for obtaining health and fire approvals. As a result, the number of procedures was reduced from 20 to 18, and the time from 188 to 160 days. Getting Credit Costa Rica improved access to credit information by guaranteeing borrowers right to inspect their personal data through passage of Law No. 8968 on the Protection of Persons against the Treatment of Data, which came into force in September 2011. Getting Credit
COSTA RICA
Enactment of legislation related to credit information: A new law improved access to credit information by guaranteeing borrowers the right to inspect their personal data.
ANNEXES
COSTA RICA
Starting a Business
Starting a Costa Rica made starting a Business business easier by streamlining the process of obtaining a sanitary permit from the authorities for low-risk activities. In addition, Oficio DVMA-03992012 was issued in December 2011 to implement the 1961 Hague Apostille Convention, which will expedite the process for foreign investors.
Enactment of legislation related to business entry: The government issued a decree implementing the "Crear Empresa" website, launched in February 2012, for online company registration of companies. Legislation was enacted in December 2011 to implement the 1961 Hague Apostille Convention, which will expedite the investment process for foreign investors.
GUATEMALA
Dealing with 1 Construction Guatemala made dealing with Construction Permits construction permits easier by introducing a risk-based approval Permits system. As a result, the number of procedures decreased from 18 to 11, the time from 165 to 158 days, and the cost from 542% to 500% of Guatemala's income per capita. Starting a Business Mexico made starting a business Starting a Business easier by eliminating the minimum capital requirement for limited liability companies (equivalent to 8.4% of Mexico's income per capita) through amendments to Ley General de Sociedades on December 15, 2011. Business A new law that came into force on January 1, 2011 made paying Taxation taxes easier by simplifying reporting requirements for valueadded tax and social security contributions. Also, the use of software and online filing for these taxes is more prevalent. As a result the time decreased from 482 to 431 hours. 1
Reduction in number of procedures to comply with construction permitting: The municipality of Guatemala City issued a new technical manual for construction permitting, which introduces a risk-based approach for inspections carried out during the construction process.
MEXICO
Enactment of legislation related to business entry: The government eliminated the minimum paid capital to start a business, which was equivalent to $783.72.
PANAMA
Business Taxation
Implementation or improvement of payment options for taxpayers: A new law simplified reporting requirements for valueadded tax and social security contributions, and the use of software and online filing for these taxes made paying taxes easier.
74
Reform Topic Result Topic Results 1 1 Reform
Country PANAMA
Reform Description
Result Description Enactment of legislation related to construction permits: A resolution enacted May 25, 2012 created a risk-based approval system by which low-risk construction projects are approved faster. The internal workflow of the municipal one-stop shop for construction permits in Panama City was reorganized in March 2012.
Construction Panama made dealing with Dealing with 1 Construction Permits construction permits easier by reducing the fees for a permit Permits from the fire departments safety office and by accelerating the process at the building registry for obtaining a certificate of good standing and for registering the new building. As a result, the time was cut from 113 to 101 days and the cost from 96% to 84% of Panama's income per capita. Construction Peru eliminated 2 of 16 Permits procedures (to obtain the land development and building parameter certificate and to obtain the project authorization certificate), which reduced the time to obtain a construction permit from 188 to 173 days and the cost from 76% to 63% of Peru's income per capita. Protecting Investors Dealing with 1 Construction Permits
PERU ANNEXES
Reduction in number of procedures to comply with construction permitting: The government eliminated two procedures: to obtain the land development and building parameter certificate and to obtain the project authorization certificate.
PERU
The Companies Law was Protecting amended in July 2010 to Investors strengthen investor protections through a new law regulating the approval of related-party transactions and making it easier to sue directors when such transactions are prejudicial. Business The government enacted an Taxation amendment to its bearer share law on June 15, 2012. The new law improves the transparency of ownership information required to be available to the government so that the information can be accessed by authorities for tax enforcement purposes.
Enactment of legislation related to credit information: The Companies Law was amended to strengthen investor protections.
URUGUAY
Business Taxation
Enactment of new/revised legislation related to business taxation: The government enacted an amendment to its bearer share law on June 15, 2012. The new law improves the transparency of ownership information required to be available to the government so that the information can be accessed by authorities for tax enforcement purposes.
75
Country ALGERIA
Reform Topic Getting Credit
Reform Description
Result Topic
Results 1 2
Reform
Result Description Implementation or improvement of the coverage for credit information sharing: The minimum loan threshold for loans included in the database was eliminated.
MIDDLE EAST AND NORTH AFRICA 1 Algeria improved access to credit Access to Finance by eliminating the minimum loan threshold of DA 2,000,000 ($27,311) for loans included in the database. Starting a Business
JORDAN
Reduction in the number of procedures to comply with business regulation related to business entry: The Municipality of Amman combined the procedures to register a business with execution of the company's Memorandum of Understanding. It has also combined the three steps to obtain a commercial license, obtain a municipal inspection, and register for social security. In total, the number of steps to start a business was reduced by 3. Reduction in the number of days it takes to comply with business regulation related to business entry: The Municipality of Amman reduced the time to start a business by combining some steps. The time was further reduced by a municipal decree to all municipal branches to drop the landlord requirements for the commercial license (such as copy of deeds, property tax, fees, and any other obligations by landlords). This has cut 6 days from the process. Implementation of enacted legislation related to construction permits: The government cut one step from the process of obtaining a construction permit by eliminating the requirement for a location permit. Also, an order was issued requiring that the District Committee meet more frequently (twice weekly) to decide on construction and occupancy permits. Reduction in the number of procedures to comply with construction permitting: The government cut one step from the process by eliminating the requirement for a location permit. Reduction in the number of procedures at customs related to trade logistics: In December 2011, a new customs regulation improved current efforts to automate customs and reduced the time to import. It allows customs clearance to be issued when the goods are delivered at the premises of the importer, which can occur before the documents are physically submitted. Implementation of enacted legislation related to business entry: The government modified the law on limited liability companies to simplify the procedures for opening a business.
ANNEXES
JORDAN
MOROCCO
Trade Logistics
MOROCCO
Starting a Business
Morocco adopted Law No. 24-10 Starting a Business in June 2011, which eliminated the minimum capital requirement for limited liability companies (equivalent to 10.7% of Morocco's income per capita). Burundi made starting a business Starting a Business easier by eliminating the requirements to have company documents notarized, to publish information on new companies in a journal, and to register new companies with the Ministry of Trade and Industry. As a result, the number of procedures was reduced from 8 to 4, the time from 13 to 8 days, and the cost from 117% to 18% of Burundi's income per capita.
SUB-SAHARAN AFRICA BURUNDI 1 Starting a Business 1 Enactment of legislation related to business entry: A one-stop shop became operational, enabling specialized staff from API, the Commercial Court, and the Burundi Revenue Authority to work under one roof with simplified procedures and standard statutes for registering a new company. Four required procedures were eliminated.
76
Reform Topic Result Topic Results 1 1 2 1 1 1 Reform
Country BURUNDI
Reform Description
Result Description Reduction in number of procedures to comply with construction permitting: Burundi made dealing with construction permits easier by amending the Land Act, reducing the number of procedures and time to obtain a permit, and cutting costs.
Construction Burundi made obtaining a Dealing with 1 Construction Permits construction permit easier by eliminating the requirement for Permits a clearance from the Ministry of Health and reducing the cost of the geotechnical study. As a result, the number of procedures decreased from 24 to 21, the time from 137 to 99 days, and the cost from 3,136% to 1,912% of Burundi's income per capita. Resolving Insolvency
BURUNDI
ANNEXES
Improved regulatory framework related to restructuring and insolvency: Two regulations outlining implementation of the 2006 bankruptcy legal framework were enacted in May 2012. One details the process and agencies involved as a complement to the law organizing the bankruptcy process, and the other is the implementing regulation with respect to company restructuring. Enactment of new/revised legislation related to business taxation: The government streamlined the document accompanying the annual tax return, thus reducing the time businesses must spend to comply from 274 to 74 hours. Reduction in number of days to register property: Effective June 1, 2011, Burundi reduced the time required to process files at the property title." Reduction in fees to register property: Effective March 16, 2012, Burundi reduced the cost required to process land transfer by removing the cost of BIF 250,000 related to signing of the contract between parties (now free of charge). Improvement of the regulatory framework for getting electricity: Burundi made getting electricity connection easier and cheaper by giving free will to sell or buy transformers and other equipment in the local or international market. Reduction in fees to comply with construction permitting: The financial law of December 29, 2011 reduces the cost of registering a new building at the land registry from CFAF 26,020,000 to CFAF 12,516,300.
BURUNDI
Business Taxation
BURUNDI
Registering Property
Burundi made property transfers faster by establishing a statutory time limit for processing property transfer requests at the land registry (from 0 to 30 days). As a result, the overall time to register property decreased from 94 to 64 days.
Registering Property
BURUNDI
Getting Electricity
CONGO, REP. OF
Dealing with 1 Construction The Republic of Congo made Permits dealing with construction permits Construction Permits less expensive by reducing the cost of registering a new building at the land registry. As a result, the overall cost was reduced from 1,671% to 1,583% of the Republic of Congo's income per capita. Starting a Business The Republic of Congo made starting a business easier by eliminating or reducing several administrative costs associated with incorporation. As a result, the cost was reduced from 551% to 285% of Congo's income per capita. Starting a Business
CONGO, REP. OF
Reduction in the cost to comply with business regulation related to business entry: The financial law of December 29, 2011 reduces the cost of registering a business. A flat fee of CFAF 300,000 replaces the 3% registration fee.
GABON
Starting a Business
Reduction in the number of days it takes to comply with business regulation related to business entry: A sworn declaration for business registry was introduced by notice on February 20, 2012. This automatic procedure, which replaces the requirement that founders file a copy of the criminal record, previously required 1 to 10 days. Continued on next page
77
Country KENYA
Reform Topic
Reform Description
Result Topic
Results 1 2
Reform
Result Description Reduction in the number of procedures to comply with business regulation related to business operation: The City Council of Nairobi launched an automated construction permit application that simplifies the construction permitting process by aggregating five processes into one. Implementation or improvement of best practice cross border activities and regional integration: Processes and procedures were simplified at the port of Malaba in March 2012, which resulted in an improved flow of cargo. The new measures reduced congestion, and led to an increase in throughput of border clearance and shorter queues of trucks waiting at the border (from 5 to 0.8 kilometers). Creation or improvement at the legal/regulatory level of institutions dealing with business entry: A one-stop shop for business registration became operational in May 2012, following approval of the Companies Act on May 2, 2012. In addition to establishing simplified procedures, the act eliminates the trade and industry board for license approval. Enactment of company-related legislation: The Companies Act entered into force on May 2, 2012 eliminated the minimum capital requirement for business registration and notarization of the articles of association. Enactment of company-related legislation: The Companies Act entered into force on May 2, 2012 clearly defines the application of a liquidation proceeding, specifies qualifications of liquidators, gives priority to secured creditors, and sets forth time limits for insolvency procedures. Enactment of company-related legislation: The Companies Act strengthened investor protections.
KENYA
Trade Logistics
LESOTHO
Starting a Business
Lesotho made starting a business easier by creating a one-stop shop for company incorporation and by eliminating the requirements for paidin minimum capital and for notarization of the articles of association. As a result, the time to start a business was reduced from 40 to 24 days and the cost from 25% to 13% of Lesotho's income per capita.
Starting a Business
ANNEXES
LESOTHO
Resolving Insolvency
LESOTHO
The Companies Act entered Protecting Investors into force on May 2, 2012 strengthened investor protections by increasing the disclosure requirements for related-party transactions and improving the liability regime for company directors in cases of abusive related-party transactions. Trading across borders in Malawi has become easier as a result of improved customs clearance procedures and better transportation links between the port of Beira in Mozambique and Blantyre. As a result the time to export decreased from 41 to 34 days and the time to import from 51 to 43 days. Trade Logistics
MALAWI
Trade Logistics
Implementation or improvement of best practice cross border activities and regional integration: The government improved customs clearance procedures and transportation links between the port of Beira in Mozambique and Blantyre.
78
Reform Topic Result Topic Trade Logistics Results 1 1 1 1 1 1 1 1 Reform
Country MALI
Reform Description
Result Description Implementation or improvement of best practice procedures related to the flow of cargo: The government incorporated the step of filing the customs declaration into the two steps of (i) payment of customs fees and (ii) issuance of bulletin of liquidation and delivery order. Thus, three steps in the clearing process are now combined into one, saving traders about one-half day. Customs now performs the declaration filling at the accounting desk for transmission to the differed control desk. The presence of specialized agents is no longer required for the release of goods with a release order, which means importers will no longer incur the cost of ensuring the agents' presence. The steps in the "Brigade" clearance process for imports and exports arriving and leaving by road and rail were reduced. Implementation or improvement of best practice risk management related to trade: The government improved two procedures, now performed simultaneously, related to the selectivity and status of goods on scanning. Implementation or improvement of best practice information systems related to trade: The government implemented online customs clearance procedures, allowing importers and brokers to start the declaration process before the goods arrive. This measure expedites procedures and can save 2 of 6 days in the clearing process (34% reduction). Reduction in the number of documents related to trade: The government eliminated the preferential certificate, reducing the list of mandatory documents from 7 to 6 (14% reduction). Increase in the number of leads from relevant sectors into investment generation pipeline: From project inception to December 2011, the number of agro-business leads increased from 3 to 11, with anticipated investments of $60 million. Improved regulatory framework related to investment generation: The government promulgated a new investment code.
MALI ANNEXES
Trade Logistics
MALI
Trade Logistics
MALI
Trade Logistics Industry Specific Investment Climate 1 Investment Policy A new investment code, promulgated by the President on February 27, 2012, guarantees: equality of treatment between local and foreign investors; access to raw materials; access to land ownership for foreign investors; free transfer of capital payments, income, and compensation. Mali simplified the processes of paying taxes by introducing a single form for joint filing and payment of several taxes. An investment survey conducted in May 2012 confirmed that four projects (of 14 leads) were supported by API-Mali, the national investment promotion agency, and they have generated $25 million in investment. Investment Policy and Promotion
MALI
MALI
MALI
Industry Specific Investment Climate Industry Specific Investment Climate
Business Taxation
Implementation or improvement of payment options for taxpayers: The tax agency introduced a single form to replace 13 forms. Improvement in the conversion rates of investment leads from relevant sectors: API-Mali supported four projects that generated $25 million in investment.
MALI
Industry Specific Investment Climate
79
Country RWANDA
Reform Topic
Reform Description
Result Topic Special Economic Zones
Results 1 1 1
Reform
Result Description Improved regulatory framework related to investment generation: Three new special economic zone regulations were approved by Cabinet on December 14, 2011: (i) the prime minister's order determining the structure, powers and functioning on the Rwanda Special Economic Zone Authority; (ii) the ministerial order determining a license fee for SEZ developers and operator; (iii) the ministerial order determining a list of industries not allowed to operate in the SEZs. Reduction in the number of days it takes to comply with business regulation related to trade logistics: Simplification of procedures and processes and technical assistance in risk management resulted in reducing the number of days businesses need to import and export. Export time was reduced from 38 to 29 days (24% reduction) and import time from 34 to 31 days (10% reduction). Increase in the number of leads from relevant sectors into investment generation pipeline: Twelve new horticulture leads were recorded as a result of investor targeting and an outreach mission to Kenya in March and April. The new leads add to the existing active pipeline of 22 investors. Horticulture-focused activities resulted in a draft access-to-land client charter and a draft concession agreement. Reduction in the number of days it takes to file taxes: The frequency of VAT payment was reduced from a monthly to a quarterly basis. ANNEXES
RWANDA
Trade Logistics
RWANDA
RWANDA
Business Taxation
Business Rwanda reduced the frequency Taxation of value-added tax filings by companies from monthly to quarterly. As a result, the total number of payments was reduced from 25 to 17. The full implementation of an Starting a online business registry reduced Business the cost of registering a business from 9% to 5% of Rwanda's income per capita. Access to In Rwanda, the private credit Finance bureau started to collect and distribute information from utility companies and also started to distribute more than two years of historical information, improving the credit information system. Starting a Business
RWANDA
Starting a Business
Reduction in the cost to comply with business regulation related to business entry: An online business registry reduced the cost of registering a business by $50 (now free of charge).
RWANDA
Getting Credit
Implementation or improvement of the coverage for credit information sharing: Rwanda implemented a new credit bureau at the Central Bank and an online collateral registry at the Rwanda Development Board.
SIERRA LEONE
Reduction in the number of days it takes to comply with business regulation related to business entry: A single form for business registration and payment of taxes was approved in May 2012 and is available online. The two procedures, now both done automatically, previously required 3 to 4 days. Reduction in the number of days to trade: The government implemented the Automated System for Customs Data (ASYCUDA++).
SIERRA LEONE 1
Trade Logistics
Sierra Leone made trading across Trade Logistics borders faster by implementing the Automated System for Customs Data (ASYCUDA++). As a result, the time to import was reduced from 31 to 27 days, and the time to export from 26 to 24 days.
80
Reform Topic Getting Credit Result Topic Results 2 1 1 2 1 Reform
Country
Reform Description
Result Description Enactment of legislation related to credit information: The Credit Reference Bureau, a public credit registry administered by the Bank of Sierra Leone, became fully operational April 20, 2011. Between May 2011 and March 2012, the CRB issued 2,676 credit reports. Enactment of legislation related to credit information: The government passed the Credit Reference Act in March 2011.
SIERRA LEONE 1
The Credit Reference Act Access to was approved in March 2011, Finance providing a framework for credit information sharing in Sierra Leone. The Credit Reference Bureau (CRB), a public credit registry administered by the Bank of Sierra Leone, became fully operational April 20, 2011. Between May 2011 and March 2012, the CRB issued 2,676 credit reports. Tanzania made starting a business easier by eliminating the requirements to obtain inspections from the health and the town and land officers as a prerequisite to obtain a business license, reducing the number of procedures from 10 to 9. Starting a Business
TANZANIA
Starting a Business
ANNEXES
Reduction in the number of days it takes to comply with business regulation related to business entry: Tanzania made starting a business easier by eliminating the requirements to obtain inspections from the health and the town and land officers as a prerequisite to obtain a business license.
TOGO
Starting a Business
Starting a Togo made starting a business easier and less costly by reducing Business incorporation fees, improving the work flow at the one-stop shop for company registration, and replacing the requirement for a copy of the founders criminal records with one for a sworn declaration at the time of the companys registration. As a result, the number of procedures was reduced from 7 to 6, the time from 84 to 38 days, and the cost from 177% to 119% of Togo's income per capita. The government eliminated 27 business licenses, which translates into private sector cost savings of UGX 55.4 billion shillings and a 7.7% reduction in the total cost for businesses to comply with business regulations related to business operation. Business Licensing and Regulatory Governance
Creation or improvement at the legal/regulatory level of institutions dealing with business entry: A government decree of March 7, 2012 created a one-stop shop for business registration. Also, incorporation fees were reduced, and a sworn declaration at the time of registration replaced the requirement that founders provide a copy of their criminal records. Both measures made it easier for owners to register their businesses.
UGANDA
Rationalization in the number of regulations related to business operation: The government eliminated 27 business licenses. Reduction in the cost to comply with business regulation related to business operation: The government announced a 25% reduction in the cost of trade license fees.
SOUTH ASIA BANGLADESH 1 Business Taxation Bangladesh adopted amendments Business to its transfer pricing legislation Taxation and rules on June 30, 2012. The amendments govern the pricing of transactions for goods and services within a multinational group in order to provide clearer guidance on reporting of corporate profits for tax purposes and compliance requirements for taxpayers. The changes also aligned Bangladesh's transfer pricing framework with internationally-accepted transfer pricing norms. Enactment of new or revised legislation related to business taxation: The government adopted amendments to its transfer pricing legislation and rules.
81
1.2 Reforms and Results from FIAS-Cofinanced Projects Mapped to Regional IFC Advisory Services Units
Reform Topic Result Topic Business Taxation Results 1 2 Reform
Country ARMENIA
Reform Description
Result Description Implementation or improvement of best practice tax enforcement procedures or practices: The government adopted amendments to the Law on Taxes. Effective January 1, 2012, businesses will not maintain the revenue registration book to document the quantity and retail price of goods. New and simplified procedures were introduced for maintaining the shipment book, which is intended to register wholesale trade. The volume of necessary information to be filled in this book was cut by two times, and precise definitions of terms were given. The government adopted a decree on November 10, 2011 that determined the sequence of steps for assessing risk in conducting risk-based tax inspections, the formula for measuring the risk level, and the general description of risk criteria. For the first time, a list of taxpayers subject to inspection during 2012 has been prepared taking into account the risk level. The list has been published. Implementation or improvement of industry-specific procedures, policies, and practices: The government eliminated a mandatory certification and permission procedure in the provision of food services. Licenses, permits, and certification in the area of food safety have been burdensome and ineffective. The changes will reduce businesses' compliance costs and support business creation and competition. Implementation or improvement of a risk-based approach to business regulation: The government adopted two decisions approving the risk-based inspection methodology and risk criteria for the Tax Authority (on November 10, 2011) and also for the Ministry of Finance Licensing Requirements Control Inspectorate (on December 22, 2011). Implementation or improvement of payment options for taxpayers: Amendments to the Law on Patent Fee established a one-month prepayment duty, which reduced the tax compliance burden for micro, small, and medium-sized businesses. Previously, the private sector had an obligation to prepay the patent fee for at least three months. Improved regulatory framework related to business operation: The government adopted a list of administrative procedures for legal entities and individual entrepreneurs. ANNEXES
EUROPE AND CENTRAL ASIA
ARMENIA
The government adopted a decision on Dec. 22, 2011 which eliminated the mandatory certification and permission procedure in the area of food safety, resulting in a reduction of cost and time spent by businesses.
ARMENIA
Business Licensing and Regulatory Governance Business Taxation
ARMENIA
BELARUS
On February 17, 2012, the Council of Ministers adopted a list of administrative procedures for legal entities and individual entrepreneurs. The total number of administrative procedures decreased by 19%, compliance for companes was simplified, and information about the procedures was made transparent and accessible to all.
BELARUS
Investment Policy and Promotion Business Licensing and Regulatory Governance
Improvement in the ratio of benchmarked jurisdictions that reported a significant improvement as measured by GIPB: Belarus achieved a Global Investment Promotion Benchmarking score of 35, exceeding the target of 30 for the project. Improved regulatory framework related to business operation: On February 17, 2012, the Council of Ministers adopted a list of administrative procedures for legal entities and individual entrepreneurs, affecting an estimated 220 business permits, licenses, and approvals at the local level in the municipalities of Bosanska Krupa, Srebrenik and Tuzla yielding on average of 19% in time reduction per procedure. Continued on next page
BOSNIA AND HERZEGOVINA
82
1.2 Reforms and Results from FIAS-Cofinanced Projects Mapped to Regional IFC Advisory Services Units (continued)
Reform Topic Result Topic Business Taxation Results 3 1 Reform
Country GEORGIA
Reform Description
Result Description Implementation or improvement of a taxpayer education system: The project conducted 12 training events in different regions for 671 micro and small businesses to help them comply with the new tax code. In addition, 3,746 copies of the tax brochures were distributed to micro and small companies through the events and local offices of the Revenue Service. Implementation or improvement of a best practice tax appeal process: The tax appeal process was improved to ensure better compliance. Mediation procedures adopted at the Revenue Service resulted in businesses winning about 47% of cases and partially winning up to 28%. Before mediation procedures were adopted, businesses won about 10% and partially won about 20%. Businesses that won their cases saved time in that they do not need to apply for the second stage. The new process increases the Revenue Service's credibility, and more companies will be willing to address their concerns to the Revenue Service. Implementation or improvement of a best practice tax audit system: Through a series of activities, the government is introducing transfer pricing procedures to make the business environment more competitive and protect the tax base. The project supported the Ministry of Finance in: (i) conducting a needs assessment and prioritizing sectors for transfer pricing activities; (ii) producing a report that includes recommendations on developing transfer pricing legislation and implementing regulations; (iii) conducting a two-day workshop for auditors and Revenue Service decision-makers on transfer pricing audit procedures; (iv) interviewing auditors and selecting two candidates to work on future transfer pricing audit procedures and participate in a one-month training session; and (v) establishing the institute of district officers, who will serve as consultants for micro and small businesses. Enactment of new or revised legislation related to business taxation: As part of the drafting of secondary legislation, the tax code was changed to include a transfer pricing-related clause on the market price of transactions.
ANNEXES
GEORGIA
Business Taxation
Business The tax code was amended Taxation on June 22, 2012 to include a transfer pricing-related clause on the market price of transactions. The change gives the Minister of Finance authority to determine how the "arm's length" price is established, enabling the concept to be incorporated into the transfer pricing regime, in line with international best practices. This amendment reduces uncertainty and the potential for economic double taxation or forgone revenues.
83
Country INDIA
Reform Topic
Reform Description
Result Topic Business Taxation
Results 2 1
Reform
Result Description Implementation or improvement of payment options for taxpayers: The payment gateway was expanded for e-payments, enabling taxpayers to make payments through more than 40 banks (5 were previously available). Implementation or improvement of a taxpayer education system: A communications campaign was designed and is being rolled out in seven districts to support the small dealer taxpayer regime. The campaign includes mass advertisements, open houses, and hand bill distribution. A special communications plan for the border check posts program is being developed. Implementation or improvement of industry-specific procedures, policies, and practices: The Parliament adopted the Food Safety Law. The project also produced an Inventory of agribusiness procedures, which clarified key constraints and allowed future activiities to be prioritized. The Parliament adopted and enacted modifications to four laws (on seeds, plant protection, vineyards and wine, and orchards), which permit testing the EU Catalogue for Seeds and Plant Varieties as a first step toward its full adoption.
MOLDOVA
The Parliament adopted the Food Safety Law on May 18, 2012. It introduces a single-agency approach to inspections, thus reducing double-inspections; and Hazard Analysis and Critical Control Points to improve food safety. It also assigns more accountability and responsibility to food producers.
ANNEXES
MOLDOVA
Resolving Insolvency
Resolving Moldova strengthened its insolvency process by extending Insolvency the duration of the reorganization proceeding and refining the qualification requirements for insolvency administrators.
Improved regulatory framework related to restructuring and insolvency: The Parliament adopted the Insolvency Law on June 29, 2012, adopting an updated approach that shifts the focus from liquidation to reorganization and addressing aspects related to insolvency practitioners.
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ANNEX 2: PORTFOLIO OF FIAS-FUNDED PROJECTS IN FY12

The following tables summarize the portfolio of FIAS projects that received FIAS funding in FY12.
2.1 FIAS-Funded Projects Mapped to the World Bank Group Investment Climate Department
Region Name EUROPE AND CENTRAL EUROPE Total Funding US$ $1,154,602 $300,000 $0 $1,424,235 $1,527,748 $802,482 $4,925,000 $4,690,056 $1,500,000 $1,977,312 $823,591 $1,332,614 $1,082,939 $2,951,000 $1,553,000 $1,922,379 $4,500,000 Total FY Expenditures US$ $202,982 $145,717 $693,925 $569,670 $317,776 $227,727 $779,818 $1,817,486 $558,127 $456,776 $229,316 $574,369 $733,226 $1,049,375 $544,761 $867,820 $1,640,309 Total FY FIAS Expenditures Share $72,077 $145,717 $693,925 $523,469 $317,776 $227,727 $779,818 $1,800,169 $558,127 $456,776 $53,844 $574,369 $733,226 $610,447 $456,467 $753,990 $825,775 Project Stage1 PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO3 PORTFOLIO PORTFOLIO PORTFOLIO
Country Name Eastern Europe Region Central Asia Region Brazil
Latin America Region MIDDLE EAST AND Middle East and NORTH AFRICA North Africa Region SOUTH ASIA Bangladesh ANNEXES SUB-SAHARAN AFRICA Kenya Africa Region Kenya Eastern Africa Region Burkina Faso Africa Region Kenya Mali Uganda Burundi2 Rwanda
LATIN AMERICA AND THE CARIBBEAN
Project Name Doing Business Reform East Europe and Central Asia Tax Transparency and IndustrySpecific Regulatory Reform Product Development in Central Asia Brazil Frontier States Investment Generation (national-subnational) Doing Business Reform Latin America and the Caribbean Doing Business Reform Middle East and North Africa Low-Carbon Green Economic Zones Program in Bangladesh Kenya: Improving Regulatory Performance and Capacities OHADA: Building the Capacity to Improve the Quality of the Legislation Kenya Investment Generation Program East African Community Investment Climate Reform Program Trade Logistics Burkina Faso Doing Business Reform Sub-Saharan Africa Trade Logistics Kenya Investment Climate Reform Program in Mali, Phase 2 Uganda Investment Climate Program Burundi Investment Climate Reform Program Rwanda Investment Climate Reform Program
85
2.1 FIAS-Funded Projects Mapped to the World Bank Group Investment Climate Department (continued)
Region Name WORLD Total Funding US$ $1,466,955 $540,000 $3,279,209 $4,399,134 $1,500,000 $2,707,833 $447,144 $583,149 $326,564 $1,998,785 $0 $1,872,125 $450,000 $1,851,989 $1,462,500 $1,063,600 $1,670,699 $4,600,000 $1,500,000 $850,000 $569,050 $3,863,000 $2,050,000 $850,000 $1,682,050 $1,999,500 Total FY Expenditures US$ $166,264 $0 $751,090 $507,252 $231,199 $0 $51,588 $20,391 $493 $27,934 $28,896 $700,772 $174,132 $725,399 $496,275 $551,376 $384,899 $601,911 $366,182 $412,676 $143,965 $43,070 $171,475 $317 $246,467 $0 Total FY FIAS Expenditures Share $166,264 $0 $341,752 $430,635 $73,902 $0 $51,588 $20,390 $493 $27,934 $28,896 $721,629 $174,132 $562,345 $496,275 $551,376 $384,899 $601,911 $366,182 $412,676 $0 $0 $0 -$2,383 $0 $0 Project Stage1 PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED COMPLETED
Country Name World Region World Region World Region World Region World Region
Project Name Subnational Doing Business - product development and global roll-out support Investment Policy and Promotion Core Product 4 Investing Across Borders Indicators 5 Tax Product Program Design Commercial Mediation Product Development and Knowledge Management Doing Business Reform Advisory -Global 6 Tourism Investment and Development Advisory Services Global Land Market for Investment -- Global Knowledge Management and Product Development 7 Role of Incentives in Promoting Investments 8 Restructuring and Insolvency Advisory Services Program Knowledge Management: Ad-hoc Support to Regulatory Governance in the Netherlands Global Investment Promotion Benchmarking 2012 Special Economic Zones Product Development Knowledge Management Phase 2 Global Trade Logistics Advisory Program Investment Climate Agribusiness Global Product Development Project Business Regulation Product Management and Knowledge Management Investment Climate Business Line Impact Estimations and Evaluations Tax Transparency Technical Assistance Program Debt Resolution and Business Exit Investment Policy Product Development and Roll-out Montenegro National Business Enabling Environment Reform Subnational Investment Climate Program
World Region World Region World Region
ANNEXES
World Region World Region Netherlands
World Region World Region
World Region World Region World Region
World Region World Region World Region World Region EUROPE AND CENTRAL ASIA SUB-SAHARAN AFRICA Montenegro Nigeria Sierra Leone Liberia2 Sierra Leone2 Sierra Leone2
2
Sierra Leone Tax Simplification Roll-out Trade Logistics Project Promoting Investment and Export for Sierra Leone Sierra Leone Tourism
86
2.1 FIAS-Funded Projects Mapped to the World Bank Group Investment Climate Department (continued)
Region Name WORLD Total Funding US$ $224,544 $607,500 Total FY Expenditures US$ $0 $196,087 Total FY FIAS Expenditures Share $0 -$473 Project Stage1 COMPLETED COMPLETED
Country Name World Region World Region
Project Name Global Investment Law and Policy Research and Advisory Project Public-Private Dialogue Product Development and Knowledge Management Knowledge Management: Best Practice in Investment Climate Reforms and Incentives to Promote Low-carbon Growth East African Community Investment Climate Phase 2 Investment Climate Reform Program in Guinea Conakry OHADA Uniform Acts Reform Phase 2 Investment Climate Indicator-based Reform Advisory Global Tourism Global Phase 2 Public-Private Dialogue Global Product Development and Knowledge Management Competition Policy for Investment Climate
World Region
$378,000
$419
$419
COMPLETED
SUB-SAHARAN AFRICA
Eastern Africa Region Guinea

2
$8,100,000 $3,818,000 $2,550,000 $850,000 $850,000 $800,000 $1,155,000 $95,383,288
$875,235 $450,656 $523,219 $416,116 $94,370 $75,570 $38,190 $20,883,063
$875,235 $406,579 $431,642 $416,116 $94,370 $75,570 $38,190 $17,332,241
PIPELINE PIPELINE PIPELINE PIPELINE PIPELINE PIPELINE PIPELINE
Western Africa Region ANNEXES WORLD World Region World Region World Region
World Region GRAND TOTAL
1 Portfolio includes active and on hold projects. 2 Fragile and conflict situations. 3 Project on hold. 4 The Investment Policy and Promotion product was phased out at the end of FY11 and the underlying product development project was closed. A new product development project underlying the new Investment Policy product was launched in FY12 (project 592287). 5 Project transferred to GIA (Global Indicator and Analysis Unit) during FY12. 6 The Doing Business Reform Advisory product was phased out at the end of FY11 and the underlying product development project was closed. A new product development project that will support the development and roll-out of the new Indicator-based Reform Advisory product is under development (pipeline project 583149). 7 Land product phased out during FY08-11 strategic cycle. FIAS funding was used in FY12 for the printing of final report. 8 Project to close in early FY13. Project supported work on incentives throughout the Investment Climate Business Line.
87
2.2 FIAS-Cofinanced Projects Mapped to Regional IFC Advisory Services Units
Total FY Expenditures US$ $146,625 $172,645 $184,748 $408,748 $749,639 $221,888 $465,840 $561,692 $381,448 $1,140,579 $240,523 $510,070 $190,484 $134,949 $34,873 $29,132 $230,825 $95,166 $73,854 $5,184,445 Total FY FIAS Expenditures Share $14,399 $24,243 $108,010 $61,895 $231,008 $144,783 $49,870 $77,713 $81,680 $69,872 $124,433 $288,303 $160,164 $70,413 $34,873 $29,132 $45,872 $94,786 $73,854 $1,276,209
Region Name EAST ASIA AND THE PACIFIC EUROPE AND CENTRAL ASIA
Country Name Lao PDR Vietnam Albania
Project Name Lao Secured Transactions3 Vietnam Secured Transactions Phase 2 3 Albania Subnational Regulatory Simplification and Investment Generation Armenia Investment Climate Reform Project Belarus: Regulatory Simplification and Investment Generation 2010 - 2013 Bosnia Subnational Competitiveness Bosnia and Herzegovina Investment Climate Project (ISCRA) Georgia Tax Simplification Project Investment Climate Reform Moldova Tajikistan Business Enabling Environment Phases III, IV Bihar Investment Climate Tax Simplification Program Global Secured Transactions and Collateral Registries Program Mozambique Tourism Anchor Investment Program Philippines Secured Transactions3 Kosovo Investment Climate Uzbekistan Tax Simplification Project Odisha Inclusive Growth Partnership So Tom and Principe Investment Climate Project Tanzania Investment Climate Program
Total Funding US$ $842,969 $956,338 $667,258 $1,656,707 $2,897,117 $2,735,863 $3,066,000 $1,081,003 $2,464,244 $4,917,051 $535,000 $2,380,000 $1,905,149 $661,600 $1,483,800 $363,603 $1,050,000 $1,000,000 $2,600,000 $24,199,550
Project Stage1 PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO PORTFOLIO COMPLETED PIPELINE PIPELINE PIPELINE PIPELINE PIPELINE PIPELINE ANNEXES
Armenia Belarus Bosnia and Herzegovina Bosnia and Herzegovina Georgia2 Moldova Tajikistan SOUTH ASIA WORLD SUB-SAHARAN AFRICA EAST ASIA AND THE PACIFIC EUROPE AND CENTRAL ASIA SOUTH ASIA SUB-SAHARAN AFRICA GRAND TOTAL India World Region Mozambique Philippines Kosovo2 Uzbekistan India So Tom and Principe Tanzania
1 Portfolio includes active and on hold projects. 2 Fragile and conflict situations. 3 Legacy secured transactions projects receiving FIAS funding.
88
ANNEX 3: CIC/FIAS ORGANIZATION CHART

FIAS IN THE WORLD BANK GROUP INSTITUTIONAL STRUCTURE
IBRD MIGA IFC
FIAS Supervisory Committee a World Bank Financial & Private Sector Development Networkb
East Asia and Pacific FPD Europe and Central Asia FPD Latin America and the Caribbean FPD Middle East and North Africa FPD South Asia FPD Sub-Saharan Africa FPD
IFC Advisory Services b
East Asia and Pacific IC Europe and Central Asia IC Latin America and the Caribbean IC Middle East and North Africa IC South Asia IC & BICF Sub-Saharan Africa IC
ANNEXES
World Bank Group Investment Climate Department / FIAS
Business Regulation Fostering Enterprise Creation and Growth
International Trade and Investment Facilitating International Trade and Investment
Investment Climate for Industry Unlocking Sustainable Investments in Key Sectors
Private Participation in Infrastructure and Social Sectors (not FIAS-funded)
a. The FIAS Supervisory Committee consists of: Executive Vice President, IFC (Chair), Executive Vice President MIGA, Vice President FPD (World Bank-IFC), Vice President Business Advisory Services (IFC), Vice President Africa Region (World Bank). b. FPD abbreviates Financial and Private Sector Development Vice Presidency; IC abbreviates Investment Climate; BICF abbreviates Bangladesh Investment Climate Facility.
ANNEX 4: ABBREVIATIONS
ADR CASA CIC EAC FCS FDI FIAS FPD FY IBRD ICT IDA IFC IMF M&E MIGA OECD OHADA PPD PREM SEZs SMEs TATF USAID VAT alternative dispute resolution Conflict Affected States in Africa (multi-donor program, IFC) Investment Climate Department (IFC/World Bank/MIGA) East African Community fragile and conflict situations foreign direct investment Facility for Investment Climate Advisory Services (formerly Foreign Investment Advisory Service) Financial and Private Sector Development (Vice Presidency/Network) fiscal year International Bank for Reconstruction and Development information and communication technologies International Development Association International Finance Corporation International Monetary Fund monitoring and evaluation Multilateral Investment Guarantee Agency Organisation for Economic Co-operation and Development Organisation pour lHarmonisation en Afrique du Droit des Affaires public-private dialogue Poverty Reduction and Economic Management (Network) special economic zones small and medium enterprises Technical Assistance Trust Funds (system, IFC) United States Agency for International Development value-added tax
89
ANNEXES
All dollar amounts are in current U.S. dollars unless otherwise noted.
90
PHOTO CREDITS
Cover: International Finance Corporation, Ethiopia; World Bank Group, Armenia; World Bank Group, Bangladesh; World Bank Group, Brazil; World Bank Group, Indonesia; World Bank Group, Rajasthan; World Bank Group, South Asia; World Bank Group, Vietnam. Inside Cover: World Bank Group, Brazil pp. 23: World Bank Group, Bangladesh pp. 1011: World Bank Group, Vietnam p. 18: International Finance Corporation, Ethiopia pp. 2627: World Bank Group, South Asia pp. 4041: World Bank Group, Indonesia pp. 5657: World Bank Group, Armenia pp. 6667: World Bank Group, Rajasthan
ANNEXES
Through the FIAS program, the World Bank Group and donor partners facilitate investment climate reforms in developing countries to foster open, productive, and competitive markets and to unlock sustainable private investments in sectors that contribute to growth and poverty reduction. The FIAS program is managed by the Investment Climate Department under the joint oversight of the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the World Bank (IBRD). For more information, visit www.wbginvestmentclimate.org.
World Bank Group

2012 Annual Review For The Facility For Investment Climate Advisory Services (FIAS)

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2012 Annual Review For The Facility For Investment Climate Advisory Services (FIAS)

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ANNUAL REVIEW

the Facility For investment climate advisory services

World Bank Group

With support from:

FISCAL YEAR 2012

FIAS KEY PERFORMANCE INDICATORS

In fiscal year 2012, FIAS

FIAS-Supported Reforms by Region 100% = 46 Total Reforms

Latin America and the

Carribean, 11 [24%] 2 [5%]

FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS

Knowledge Management / Product Development [100%]

Focus on Priority Client Groups

Investment Climate Business Line

IFC Advisory Services Overall

Investment Climate Business Line

IFC Advisory Services Overall

Industry-specific investment climate

Region EUROPE AND CENTRAL ASIA

TOTAL 1 1 1 1 1 2 3 1 1 1 FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS 13 1 3 1 1 2 2 1 11 1 1 2 1 1 3 2 2 1 3 3 2 1 1 1 19 46 32

Algeria Morocco Bangladesh 1

Middle East and North Africa Total

SHARE OF TOTAL 70% 21% 9% 100%

Indirect Costs (incl. office and other operating costs) 1

FISCAL YEAR 2012 FIAS KEY PERFORMANCE INDICATORS

MESSAGE from the DIRECTOR

FISCAL YEAR 2012

MAIN ACHIEVEMENTS and MILESTONES

Fiscal year 2012

FISCAL YEAR 2012 MAIN ACHIEVEMENTS

FISCAL YEAR 2012 MAIN ACHIEVEMENTS

Increasing the Share of Industry-Specific Activities

Strengthening Result and Impact Measurement

FISCAL YEAR 2012 MAIN ACHIEVEMENTS

Improving Coherence of Business Regulations and Institutions through Regional Integration

FISCAL YEAR 2012 MAIN ACHIEVEMENTS

Unlocking Over $3 Trillion in Accounts Receivable to Secure Safer Lending in China

Development Effectiveness, Client Satisfaction, and Internal Recognition Remain High

External Evaluation Endorses FIAS Role as a Leader in Investment Climate Reform

FISCAL YEAR 2012 MAIN ACHIEVEMENTS

Key Findings of the FIAS FY0811 Evaluation

FISCAL YEAR 2012 MAIN ACHIEVEMENTS

Client Satisfaction, FY08FY12 (Share of clients satisfied)

Investment Climate Department

Investment Climate Business Line

Investment Climate Business Line

IFC Advisory Services Overall

IMPROVING the INVESTMENT CLIMATE in FRAGILE STATES

FIAS-Funded Activities in Fragile and Conflict Situations in FY12:a

FIAS Client-Facing Project Expenditures in Fragile and Conflict Situations:

FIAS-Supported Reforms in Fragile and Conflict Situations:

Kosovo Develops Foundation for Growth and Investment

Increased Focus on Fragile and Conflict Situations

Expanding Access to Finance for Liberian Small Businesses

FISCAL YEAR 2012

FY12 Portfolio Snapshot.

FISCAL YEAR 2012 OPERATIONAL HIGHLIGHTS

Project Expenditures by Thematic Priority, FY12 100% = $19,116,172

Fostering Enterprise Creation and Growth

Debt Resolution and Business Exit

12 The OHADA project is counted as a single country.

Indicator-Based Reform Advisory

Innovative Cross-Product Collaboration Delivers Bang for the Buck in Bangladesh