JOB DESCRIPTION FOOD SERVER

POSITION TITLE JOB PURPOSE

Food Server Travelodge Hotels Demonstrate your passion & flair for excellence in food and exemplary guest service, to perform daily operations in the hotels restaurant under the guidance of your manager. Food & Beverage Hotel Manager and/or Duty Manager

DEPARTMENT REPORTS TO

KEY RELATIONSHIPS Internal Hotel/Assistant/Duty Manager, Kitchen Team, Food & Beverage Attendants, General Hand, and Operations Manager. External Guests, potential guests, and delivery contractors

QUALIFICATIONS, KNOWLEDGE & PRACTICAL SKILLS Critical Proven exemplary customer service & sales skills Occupational Health & Safety qualifications/skills (in food, chemical, and manual handling) Strong communication skills Proven understanding of the hospitality/tourism industry Desirable Knowledge of a Property Management System (preferably Protel) Knowledge of a Point of Sale system (cashiering skills)

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Medina Property Services Pty Limited ABN 36 062 326 176 trading as Toga Hospitality HEAD OFFICE: Level 1, 355 Crown Street, Surry Hills NSW 2010 Australia T: +61 2 9356 1000 F: +61 2 9332 4813 E: sales@toga.com.au W: www.toga.com.au AUSTRALIA WIDE RESERVATIONS T: 13 TOGA (13 86 42) F: +61 2 9332 4813

PERSONALITY PROFILE

Customer focused (dedicated to meeting the expectations of both internal & external customers). Energetic (action oriented, with a drive for results). Eye for detail (ability to control & monitor accurate input of data). Positive (motivate others, use humour, be constructive and have fun!). Balanced (work/life balance and the composure to hold things together during the unexpected) Organised (ability to plan and be proactive, time management efficient) Creative (unique and full of ideas, ability to solve difficult problems) Communicator (interpersonal savvy, be good at relating to everybody within the company) Self development (committed to being the best you can be)

TOGA EXPECTATIONS

Commitment to applying skills through Toga Hospitalitys Vision & Values keeping the organisations visions & values at the forefront of decision making and action. Commitment to incorporating Togas service guidelines; SNAP! - Smile, Name, Attentive & Personality throughout all guest interactions. Commit to providing open and honest communication throughout all interactions with your management team. Contribute to team success by actively participating as a member of a team to move the team toward the completion of set goals. Familiarisation of the Toga intranet knowing how to access information for the purpose of keeping oneself informed.

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KEY DUTIES & ACCOUNTABILITIES

Provide prompt and courteous service by bussing, serving, and clearing tables in the hotels restaurant/s. Greet and seat guests in accordance with established service guidelines. Effectively handle guest complaints wherever possible. Where the problem is beyond your authority, immediately communicate the situation to your supervisor for resolve. Maintain clear and concise communication with your fellow team members, ensuring that all tasks are completed in a timely and professional manner and in accordance with established guidelines. Prepare, cook, and serve food at the hotel outlet as required. Maintain par levels of kitchen stock as directed by your manager/supervisor. Stock and maintain service stations with adequate supplies to service forecasted patronage, ensuring appropriate supplies for handover of shift. Perform associated cleaning duties within restaurant and kitchen operations as required (including dishwashing and stock of restaurant items). Report any suspicious or unusual behaviour immediately to management. Accurately record guests food & beverage orders and ensure these are processed accurately as per hotel guidelines. Demonstrate a complete knowledge of menu items, their ingredients, cookery methods, and cost. Demonstrate a working knowledge of hotel in-house facilities, service specifics, hours of operation, and local attractions to assist with guest enquiries. Ensure guest security and privacy is maintained at all times. Maintain immaculate presentation and grooming, wearing designated uniform and name badge at all times. Understand Toga OH&S policies and procedures, and abide by these employee guidelines at all times, ensuring that any recognised hazard/safety issues are immediately reported to your supervisor. Perform any other reasonable task or instruction as directed by management or a representative of management.

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