DEMOGRAPIC PROFILE A. Age: B. Gender : C. Civil Status: D.

E. F. G. H.

18-21 22-25 26-30 Male Female Single Married Widowed Cohabiting Highest Educational Attainment: BSN BSN w/ less than 24 MAN units BSN w/ more than 24 MAN units BSN with MAN Others, _______________ Position: ______________________ Length of Service in a Call Center: 0-1 year Do you have Clinical Experience in the past? Yes Length of Previous Clinical Experience: 0-1 year

31-35 Separated

36 & above Single Parent

1-2 years No 1-2 years

2 years & up 2 years & up

Clinical Experience as a Volunteer/Trainee, For how long? ________ Instructions: Please put a check mark () on the box representing your answer for each factors listed below. Responses are taken on a 6 point Likert type scale where: 1 = Strongly Disagree 4 = Slightly Agree 2 = Moderately Disagree 5 = Moderately Agree 3 = Slightly Disagree 6 = Strongly Agree 1 2 3 4 5 6

Determinant Factors of Job Satisfaction 1. I feel I am being paid fair amount for the work I do 2. There is really too little chance for promotion on my job 3. My supervisor is quite competent in doing his/her job 4. I am not satisfied with the benefits I receive 5. When I do a good job, I receive the recognition that I should receive 6. Many of our rules and procedures make doing a good job difficult 7. I like the people I work with 8. I sometimes feel my job is meaningless 9. Communication seems good within this organization 10. Salary raises are too few and far between 11. Those who do well on the job stand a fair chance of being promoted 12. My supervisor is unfair to me 13. The benefits we receive are as good as most other organizations offer 14. I do not feel the work I do is appreciated 15. My efforts to do a good job are seldom blocked by red tape 16. I find I have to work harder at my job than I should because of the incompetence of people I work with 17. I like doing the things I do at work

18. The goals of this organization are not clear to me 19. I am unappreciated by the organization when I think about what they pay me 20. People get ahead as fast here as they do in other places 21. My supervisor shows too little interest in the feelings of subordinates 22. The benefit package we have is equitable 23. There are few rewards for those who work here 24. I have too much to do at work 25. I enjoy my co-workers company 26. I feel a sense of pride in doing my job 27. I often feel that I do not know what is going on with the organization 28. I feel satisfied with my chances for salary increases 29. I am satisfied with my chances for promotion 30. I like my supervisor 31. There are benefits we do not have which we should have 32. I dont feel my efforts are rewarded the way they should be 33. I have too much paperwork 34. There is too much bickering and fighting at work 35. My job is enjoyable 36. Work Assignments are often not fully explained

What are the factors that made you decide to work in a BPO industry instead of practicing your first profession? __________________________________________________________________________________________ __________________________________________________________________________________________ Overall, are you satisfied with your current position? If Yes, why?_________________________________________________________________________ ____________________________________________________________________________________ If No, why? _________________________________________________________________________ ____________________________________________________________________________________ Do you have any plans on pursuing your Nursing Career in the future? If Yes, why?_________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ If No, why? _________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________