ASIA PACIFIC INSTITUTE OF INFORMATION TECHNOLOGY Network Systems and Technologies CM30070-M ********************************************************** INDIVIDUAL ASSIGNMENT ********************************************************** Name

Student ID Lecturer Submission date Word Count : Yogaretnam Ganason : : : : DH006147 David Tan Gei Kar 30th January 2009

CM30070-M

Network Systems and Technologies

Table of Contents
Table of Contents................................................................................................................................2 Appendices........................................................................................................................................19

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Network Systems and Technologies

OFFSHORE-CPI Sdn Bhd is a pioneer in the oil rake offshore industry and are the one and only organization which has full sole rights of PARKER technological equipment in Malaysia. Offices are located in 6 strategic location throughout peninsular and East of Malaysia with more upcoming offices.

The need to share information across all the branches has become more vital now and at the same time ensuring the security of the data transferred between branches has become a very important aspect of the new network design. Apart from that taking into account the future expansion of the organization ensures that the network infrastructure will be able to sustain the growth of the offices and increase of staff which ultimately will mean more data being transferred between branches.

At the same time with the usage of internet the organization hopes that customers will be able to obtain real time product price quotations and by leveraging on the sharing of resources in the organization it will help reduce the overhead costs and increase the productivity as the employees as well.

The organization currently already has a network in place but there are some problems which have been identified:

Hard to troubleshoot network failures Failure of the switch located on the 2nd floor will lead to a network failure on the 1st floor

Higher chances of failure rate Unable to fully optimise its internetworking device resource capability

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Current Network Diagram

ADSL Modem

1 Mbps Internet line

8 Port 10/100 base TX switch

Tele Conferencing Device

Unix Server

Router Computers 16 Port 10/100 base TX Switch 1

Windows 2000 Advance Server

Computers VPN Device IP Printer and scanner

3rd floor

16 Port 10/100 base TX Switch 2 Card Reader Record Server

Computers

Computers

IP Printer and scanner

2nd floor

10 base T Hub

Computers

Print Server Computers

1st floor

Taking into consideration the current network topology and ensuring that the organization only needs to purchase the necessary equipment which yields the maximum return of investment (ROI) a new network needs to be designed.

The network design can essentially be broken down into two phases. The first phase would be the logical design and the second phase would be the physical design of the network. At the logical design phase there is some important information that needs to be gathered. The success of the network would be determined by the information gathered, listed below is what we need to know regarding the current network and the current users requirements and demands (Olgetree,Soper, 2006, pg 31)

Who are the clients ? What are their actual needs ? What kind of services is needed on the network ? Are they limited in scope ?

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Is internet access for everyone in the office or just specific users ? Is there a need for outside access into the network ?

Is email access for everyone ? What kind of sites are users allowed to access ? Is there a need for uers who work from home to dial-in or access VPN through the internet ?

Can users tolerate some downtime due to network problems, or is it necessary to provide a high-availability network ? Is there a need to build redundancy into the network ?

Do we maintain and use the existing network protocol or propriety protocol or upgrade to something more efficient ?

Is there legacy applications ? Will the application be safe with the new network design ? Is there a need to monitor network usage ? Is there a time range where internet usage is permitable ?

There are some assumptions which have been taken when coming up with the new network design/layout for OFFSHORE-CPI Sdn Bhd:

Organization is willing to replace necessary hardware and software Recabling is needed wherever is necessary Server room will be upgraded to accommodate new hardware and to implement new security enhancements New IT policy will be developed outlining usage of IT resources IT personal will attend ITIL training

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Wide Area Network (WAN)

OFFSHORE-CPI Sdn. Bhd

Legend Headquarters Branches Internet Factory (East Malaysia) Internet Connection (ISP)

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Figure 1.0 Widea Area Network (WAN) Diagram

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Figure 2.0 Headquarters Floor Plan for 1st Floor

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Figure 3.0 Headquarters Floor Plan for 2nd Floor

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Figure 4.0 Headquareters Floor Plan for 3rd Floor

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Figure 5.0 Branch offices Floor Plan

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References
1.

Ogletree Terry W, Soper Mark Edward, 2006, Upgrading and Repairing Networks, Que

2.

James L. Heskett, Beyond customer loyalty, Managing Service Quality, 2002, Vol 12 Issue 6, pg 355-357

3. 4.

Marconi Joseph, 2001, Reputation Marketing, McGraw-Hill Roberts-Phelps Graham, 2001, Customer Relationship Management : How to Turn a Good Business into a Great One !, Thorogood

5.

Shannon Scullin, Jason Allora, Geoffrey Owen Lloyd, and Jerry Fjermestad, Electronic Customer Relationship Management : Benefits, Considerations, Pitfalls and Trends, New Jersey Institute of Technology

6.

Stone, Merlin, 2001, Successful Customer Relationship Marketing : New Thinking, New Strategies, New Tools for Getting Closer To Your Customers, Kogan Page, Limited

7.

Woodcock Neil, 2003, Customer Management Scorecard : Managing CRM for Profit, Kogan Page, Limited

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Bibliography
1.

Barnes, James G, 2000, Secrets of Customer Relationship Management : Its All about How You Make Them Feel, McGraw Hill

2.

Dennis L. Duffy, Customer loyalty strategies, Journal of Consumer Marketing, 1998, Vol. 15 Issue 5, pg 435-448

3.

Dick A, Basu, K, Customer loyalty: toward an integrated conceptual framework, Journal of Marketing Science, 1994, Vol. 22 No.2, pp.99-113.

4. 5.

Hugges Arthur, 2003, Customer Loyalty Solution, McGraw-Hill Jennifer Rowley, The four Cs of customer loyalty, Marketing Intelligence & Planning, 2005, Volume 23 Issue 6, pg 574-581

6.

Leventhal Richard C, 2006, Customer Loyalty, Retention and Customer Relationship Management, Emerald Group Publishing

7.

Mard Micheal J, 2005, Driving Your Companys Value : Strategic Benchmarking for Value,

8.

Mark Colgate, Margo Buchanan-Oliver, Ross Elmsly, Relationship benefits in an internet environment, Managing Service Quality, 2005, Vol. 15 Issue 5, pg 426-436

9.

Mark D. Uncles, Grahame R. Dowling, Kathy Hammond, Customer loyalty and customer loyalty programs, Journal of Consumer Marketing, 2003, Vol. 20 Issue 4, pg 294-316

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Appendices

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