Académique Documents
Professionnel Documents
Culture Documents
Author: Creation Date: Last Updated: Document Ref: Version: Copy No: 1.00 1 21 August 2011 7 February 2013
DOCUMENT CONTROL
CHANGE RECORD
Date 21 August 2011 Author Version Draft Change Reference No previous document
REVIEWERS
Name Position
APPROVERS
Name Position Signature
DISTRIBUTION
Copy No Name Location
Note to Holders: If you receive an electronic copy of this document and print it out, please write your name on the equivalent of the cover page, for document control purpose. If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.
Contents 1 2 3 4 5 6 7 8 9 ASO: Define Quote Statuses .............................................................................. 5 Setting System Profile Options .......................................................................... 11 Enabling the Cache for Oracle Quoting (HTML) ................................................ 16 Assigning a Seeded Oracle Quoting Responsibility to a User ........................... 16 Quoting Modifying Seeded Lookup Types ...................................................... 17 Setting up the Default Expiration Date ............................................................... 19 Setting up Overrideable Modifiers...................................................................... 20 Multi-Currency Price Lists .................................................................................. 21 Promotional Goods ............................................................................................ 22
10 Displaying Sidebar Menu Options (HTML) ........................................................ 22 11 Customizing the Lines Pages (HTML) ............................................................... 22 12 Disabling Action Menus and Buttons (HTML) .................................................... 23 13 Customizing the Overview Page (HTML) ........................................................... 23 14 Setting Up Branding (HTML UI) ......................................................................... 23 15 Setting up Security............................................................................................. 24 15.1 15.2 15.3 15.4 15.5 Setting up Security Profile Options .......................................................... 24 Creating a Resource ................................................................................ 25 Setting Up Resources .............................................................................. 26 Setting up a Group ................................................................................... 27 Verify Group Setup .................................................................................. 28
16 Setting Up Sales Team Assignment and Sales Credit Allocation ...................... 29 17 Automatic Sales Credit Allocation External Engine ....................................... 29 18 Setting Up the Print Quote Functionality ............................................................ 30 18.1 Setting Up Print Quote for Oracle Reports Server ................................... 30
19 Setting up Manual Pricing and Tax Calculation Request Options ...................... 31 20 Enabling interMedia Search ............................................................................... 32 21 Setting Up Account Creation Requirements for Quotes ..................................... 32 22 Setting up Proposals Integration ........................................................................ 33 23 Setting up Web Publishing Functionality ............................................................ 33 24 Setting up Approvals.......................................................................................... 34 25 Setting up Sales Contracts ................................................................................ 34 26 Setting Up Credit Check Functionality ............................................................... 35 3
27 Implementing User Hooks ................................................................................. 36 28 Setting up Sales Supplement Templates ........................................................... 36 29 Creating Additional Attachments Document Categories .................................... 45 30 Defining Descriptive Flexfield Information .......................................................... 46 31 Notes from Opportunities ................................................................................... 49 32 Verify the Implementation .................................................................................. 49
Oracle Quoting > Setup > Quote Status> Quote Status Setup window
Form Name
<Business Area>
Priority (H, M, L):
21 August 2011
Process Owner:
<Control Number>
<Process Owner>
Description: You can use this form to setup quote statuses and their allowed status transitions.
Name ACCEPTED APPROVAL PENDING BID DRAFT INACTIVE Status Name Accepted Approval Pending Bid Draft Inactive Status Description Accepted Approval is pending Bid Draft Inactive x x x Update Allowed x Auto -Version x Enabled x x x x x
Name
Status Name
Status Description
Update Allowed
Auto -Version
Enabled
tab
Code
Bid Drafted
X X X X X X X
tab
Code
X X X
Code
Status Name
Status Description
Transitioned By Application
Enabled
CONTRACT REQUIRED
Contract Required
Contract is Required
tab
Code
Status Name
Status Description
Enabled
X X X X X X X
tab
Code
X X X
Code
Status Name
Status Description
Enabled
X X X X X X
tab
Code
Status Name
Status Description
Enabled
X X X X X X X
Code
ACCEPTED
Name
Accepted
Description
Accepted
Update Allowed
*
Auto Version
*
Enabled
BID
APPROVAL CANCELED
Approval Cancelled
Approval is cancelled
APPROVAL PENDING
Approval Pending
Approval is pending
APPROVAL REJECTED
Approval Rejected
Approval is rejected
APPROVED
Approved
Approved
BID
Bid
Bid
Contract is cancelled Contract is pending Contract is required Draft * * APPROVAL PENDING INACTIVE LOST
SALES OFFLINE ERROR ENTERED INACTIVE Entered Inactive Entered Inactive * DRAFT LOST LOST ORDER SUB APPR Lost Order Submission Approved Order Submission Pending Lost Order Submission Approved Order Submission Pending * * * * * DRAFT DRAFT ORDER SUBMITTED ORDER SUB PEND * * APPROVAL PENDING DRAFT ORDER SUB APPR ORDER SUBMITTED ORDERED PROBLEM REVIEWED SALES OFFLINE ERROR STORE DRAFT Order Submitted Ordered Problem Reviewed Sales Offline Error Store Draft Order is submitted Ordered Problem Reviewed Sales offline error Store Draft * * * * * * * DRAFT DRAFT INACTIVE ORDER SUBMITTED *
10
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Use this form to define profile options to specify certain implementation parameters, processing options, and system options at the Site level, Application level or at the Responsibility level. Define User Profile Options in Order Management (see below). Note: An O in a row means optional at that level
Profile Option Name ASO : ATP Default Customer Responsibility BDS iProc Own Use Customer Org User
ASO : ATP Default Ship To Site ASO : ATP Use Sourcing Rule ASO : Allow Quantity Updates for Component Item ASO : Allow Quantity Updates for Top Level Model Item ASO : Allow Skip Approvers
11
ASO : Auto Account Creation ASO : Automatic Numbering ASO : Automatic Sales Credit Allocation ASO : Automatic Sales Team Assignment ASO : Calculate Price ASO : Calculate Projected Commission ASO : Calculate Tax ASO : Category Set ASO : Company Report Logo ASO : Configurator URL http://asterix2.bds.bdsol.co.za:8000/c onfigurator/oracle.apps.cz.servlet.UiS ervlet No No No Africa Operations Rand Organization Order Organizer: View Quoting Calendar (01 Mar - 28/28 Feb) 90 Yes None None Automatic Yes Automatic Sales and Marketing
ASO : Create Customer Account ASO : Create New Customer ASO : Credit Card Authorization ASO : Credit Check Rule ASO : Default Currency Code ASO : Default Customer Type ASO : Default E-Business Order Screen ASO : Default E-Business Quote screen ASO : Default Expiration GL Calendar ASO : Default Expiration GL Period Type
12
ASO : Default Header Level Sales Supplement Template ASO : Default IB Search Results ASO : Default Install Base Relationship ASO : Default Line Level Sales Supplement Template ASO : Default Order State ASO : Default Order Type ASO : Default Ordered Quantity in OC UI ASO : Default Quote Status ASO : Default Return Reason ASO : Default Sales Channel ASO : Default Sales Group ASO : Default Sales Role ASO : Default Salesrep ASO : Default Ship From Org ASO : Discounting Privilege ASO : Display Installed Base Attributes ASO : Enable ASO Debug ASO : Enable Approvals ASO : Enable Batch Processing ASO : Enable Credit Check ASO : Enable InterMedia Search ASO : Enable Line Level Billing Yes Yes Yes No Yes Isando Full Yes 1 Draft No Reason Entered Direct Booked All Instances Component Of
13
ASO : Enable Line Type ASO : Enable Manual Warehouse Selection ASO : Enable OSO Integration ASO : Enable Promotional Good Price Override ASO : Enable Sales Supplement ASO : Enable Security Check ASO : Enable Submit Button ASO : Enable TCA Changes ASO : Enable Web Publishing ASO : Filter Product Search By Web Attributes ASO : GSA Pricing ASO : Manage Quote Templates ASO : Manager Role Access ASO : Modify Sales Credits ASO : New Quote Security ASO : OM Access ASO : OM Defaulting ASO : Order Feedback Queue Retention Time ASO : Price List Override ASO : Print Quote Reports Directory ASO : Print Quote Show Attachments ASO : Quote Conversion Type ASO : Quote Duration ASO : Receipt Method ASO : Require Group
Yes
Yes
Yes Africa 30
Yes
14
ASO : Require Minus Sign For Manual Discount ASO : Require Service Reference on Add to Quote ASO : Reservation Level ASO : Run Sales Credit Update for Quote Lines ASO : Security Enable from API ASO : Show Line Level Tax Details ASO : Status Override ASO : Update Customer ASO : Update Sales Team ASO : Use Network Container ASO : Validate Salesrep ASO : View Sales Credits ASO: Create New Shipping/Billing Customer ASO: Default Contract Template ASO: Default Layout Template ASO: Disable HTML UI SideBar Menu ASO: Display Header Flexfields with Quote Header in HTML UI ASO: Enforce Account Relationships ASO: Max Number of IB Search Results ASO: Max Number of Results ASO: Print Quote Method ASO: View Customers Without Accounts
Yes Yes
Yes Yes No
Quote Printing
Yes No
XML Publisher No
15
Not applicable
Segments
Business Area: Date:
<Business Area>
Priority (H, M, L):
16 August 2011
Process Owner:
<Control Number>
Description: Use this form to define customised responsibilities. Before you setup responsibilities, create new menus
16
Menu
Menu Type
Description
Quoting Inquiry Quoting Reports Quoting Sales Agent Quoting Sales Manager
<Business Area>
Priority (H, M, L):
<Date>
Process Owner:
<Control Number>
<Process Owner>
ASO_ORDER_FEEDBACK_CRM_APPS
17
Application Description
Access Level
User Extensible System
Tag
Effective Date To
18
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description:
The expiration date is set to the last date of the selected period.
Responsibility 90 Org User
19
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
If you want users to have this ability, you must ensure that at least four overrideable modifiers are set up in Oracle Advanced Pricing. At the Header level, there should be one discount and one surcharge with application methods of percent. At the Line Level, there should be one discount and one surcharge set up with application methods of percent or amount.
Description:
Responsibility Full
Org
User
20
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description:
The use of multi-currency price lists is controlled by the profile option QP: Multi-Currency Installed.
Responsibility Yes
Org
User
21
Promotional Goods
Not applicable
22
23
15 Setting up Security
15.1 Setting up Security Profile Options
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
To enable security in Oracle Quoting, you must set the security profile options as Listed. In addition, all users must be set up as valid Resources and assigned to sales groups.
Description:
Profile Option Name ASO : Allow Skip Approvers ASO : Enable Approvals
Responsibility No Yes
Org
User
24
CRM Administrator> Resources Manager > Maintain Resources > Import Resource
Form Name
Select Resources to Import Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: If you want all users to have access to Oracle Quoting when security is enabled, they must be set up as valid resources in Oracle HRMS. To import the Resource follow these steps:
25
Start Import
Resources Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Oracle Quoting security uses roles to determine which resources are managers. A manager must have an active role, of any role type, with the Manager flag checked. In addition, a manager must have the appropriate role in the context of a group.
Roles Tab
Name Attewell, Mr. Colin Leslie Alli, Mrs. Nadia Sheik Role Type Sales Sales Role Regional Manager Salesperson Manager Yes Admin Member Yes Yes Lead Yes
26
Receivables Tab
Sales Credit Type Sales Credit Type Quota Sales Credit Split 1 Quota Sales Credit Split 1
Resources Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Groups identify the subordinates under a particular manager. The resource with a manager role in a group is considered the manager of all other resources in that group and any child group. A resource can belong to multiple groups. Only one resource with a manager role should be in each group.
27
Used in Tab
CRM Foundation Calendar Items CRM Foundation Group Calendar CRM Foundation Public Calendar Sales Compensation Sales and Telesales Salesforce Planning
CRM Administrator> Resources Manager > Maintain Resources > Group Hierarchy
Form Name
Group Hierarchy Business Area: <Business Area> Priority (H, M, L): 28 Date: <Date> Process Owner:
<Control Number>
<Process Owner>
Description:
17
Not applicable
29
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Oracle Reports Server is the default printing method for Oracle Quoting. Quoting provides an out-of-the-box template/style sheet that prints quote details, an ordered list of sections and subsection and their associated clauses.
Designate a value for the profile ICX: Report Server ( TEST_APPS) at the appropriate level. 30
2.
Set the profile ASO: Print Quote Reports Directory to (Blank) (specifying the absolute path, not the variable.) The Reports Server must have access to this directory.
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Out of the box, Oracle Quoting automatically prices a quote whenever a potential price-affecting change is made. The pricing call also calculates taxes. ASO: Calculate Price ASO: Calculate Tax
Users can still manually compute price and tax even if these profile options are set to Automatic. 31
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
32
Description: Out of the box, Oracle Quoting does not require financial accountsfor customers without any accountswhen creating a quote.
Responsibility No
Org
User
33
24 Setting up Approvals
???????????????????????????????? Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Profile Options Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Oracle Quoting allows the user to determine the credit worthiness of a customer before the quote is converted into an order. Refer to :Order Management > Setup >Rules> Credit
Profile Option Name ASO: Auto Account Creation ASO : Credit Check Rule
Org
User
35
Form Name
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)>
Description: Sales Supplement allows the capture of additional quote-specific information that is not passed into Oracle Order Management.
Response Values
Name Advance Arrears Black & White - Light Lens Brother --- Brother - XTI Cannon --- Cannon - XTI Channel Product Colour Danka --- Danka - XTI Develop --- Develop - XTI Digital Epson --- Epson - XTI Fax Description Advance Arrears Black & White - Light Lens Brother Cannon Channel Product Colour Danka Develop Digital Epson Fax
Component Values:
Name Aggregation Billing? Aggregation Information Bids & Tender Information Billing Type Bulk Deals : Signed Spreadsheets. Capital Amount Comments Contact Name Contact Telephone number Contract Information - INTERNAL USE ONLY Contract Type Component Type Question Header Header Question Question Question Question Question Question Header Question Predefined Predefined Predefined Text Text Text Text Response Type Predefined
Res
Yes
Mon
Hal
Yes
Ren Fre
37
Fintech Gestetner --- Gestetner - XTI HP --- HP - XTI Half Yearly IBM --- IBM - XTI In House Rental Konica --- Konica - XTI Konica-Minolta --- Konica - Minolta - XTI Kyocera Mita --- Kyocera Mita - XTI Lexmark --- Lexmark - XTI Minolta --- Minolta - XTI Monthly Motion --- Motion - XTI Muratec --- Muratec - XTI Nashua --- Nashua - XTI No ORS Oce --- Oce - XTI Oki --- Oki - XTI Olivetti --- Olivetti - XTI Olympia --- Olympia - XTI
Fintech Gestetner HP Half Yearly IBM In House Rental Konica Konica - Minolta Kyocera Mita Lexmark Minolta Monthly Motion Muratec Nashua No ORS Oce Oki Olivetti Olympia Copy of Full Proposal. Copy of Expectation Document - Networked machines only. Credit Application - Only if new customer. Customer Name Customer Rate Deal Information Digiview Docs@X Docs@X Job Description Docs@X Job Nr Duration of rental? FREE FSMA Finance Factor Free FSMA Amount Full Service and Maintenance Agreement - for relevant product. If "Outside" finance : Finance House Appr. - amount must state EXCL. or INCL. VAT. If Free Promotional Goods : Accessory Supply Purchase Agreement or DPR reflecting a detailed list of goods Question Predefined Question Question Question Question Question Header Question Question Question Question Question Header Question Question Question Question Text Currency Predefined Predefined Text Text Text Text Text Predefined Predefined Predefined Text Text
Yes
Yes
Yes
Yes
Yes
38
Other
supplied by Marketing.
Question
Predefined
Yes
39
Panasonic --- Panasonic - XTI Premises Rental Quarterly Rental Rex Rotary --- Rex Rotary - XTI Ricoh --- Ricoh - XTI Sagem --- Sagem - XTI Samsung --- Samsung - XTI Security Sharp --- Sharp - XTI Toshiba --- Toshiba - XTI Trial Free Trial Paid Triumph-Atler --- Triumph - Atler - XTI Utax --- Utax - XTI XES Product Yearly Yes iTec ---- iTec - XTI
Panasonic Premises Rental Quarterly Rental Rex Rotary Ricoh Sagem Samsung Security Sharp Toshiba Trial Free Trial Paid Triumph - Atler Utax XES Product Yearly Yes iTec
If In House Rental : Rental Pricesetter, signed by the Sales Person and Account Manager. If In House Rental Settlement : Copy of signed Sett. Advise & RD for m/c being settled. If Other finance House; Enter the name of Finance House If Removal = Customers machine : Miscellaneous Equipment
Yes
Yes
Yes
40
41
42
43
44
Document Categories Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Oracle Quoting currently supports one document category, Miscellaneous. This is the default for the Document Category field when you create a new attachment. You can create additional categories as needed. .
45
Category Miscellaneous Customer Order Information Form Customer Purchase Order Customer Card BQT Summary Sheet
From
To
Descriptive Flexfield Segments Business Area: <Business Area> Priority (H, M, L): <Priority (H, M, L)> Date: <Date> Process Owner: <Process Owner>
<Customer Short Name> Process: <Process Name> Control Number: <Control Number>
Description: Descriptive flexfields are customizable, blank fields on the Oracle Quoting form that allow the application developer to define additional fields as needed. A descriptive Flexfield is composed of segments, each of which has a prompt and may have either a valid set of values or data entered by the user. 46
Code
Name
Description
ATTRIBUTE1 ATTRIBUTE2
Code
Name
Description
10
Quote Information
Quote Information
ATTRIBUTE1
Code
Name
Description
10 20 30 40
* * * *
* * * *
47
48
Not applicable
You must be able to complete these tasks successfully, or Oracle Quoting will not work properly.
1. Create
a complex quote.
Create a new customer for your quote. Add and configure a model item. Before submitting the quote as an order, create a new contact for the customer. Before submitting a quote as an order, create a shipping or billing address for the customer.
2. Submit
the order.
If the submission process was a success, you receive confirmation from Oracle Order Management. 49