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INTRODUCING HENNY
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Quality Ass.-Q
ERP 6.0 ERP 6.0
NW 7.0 NW 7.0 [CST] [CST]
Production-P
ERP 6.0 -- Ehp4 ERP 6.0 Ehp4
NW 7.0 NW 7.0 [CSP] [CSP]
related
Identity & Access Identity & Access Management Management Facility Facility Management system Management system Syllabus+ Syllabus+
BI 7.0 BI 7.0
NW 7.0 NW 7.0 [BIO] [BIO]
BI 7.0 BI 7.0
NW 7.0 NW 7.0 [BIT] [BIT]
BI 7.0 BI 7.0
NW 7.0 NW 7.0 [BIP] [BIP]
PI 7.0 PI 7.0
NW 7.0 NW 7.0 [XIO] [XIO]
PI 7.0 PI 7.0
NW 7.0 NW 7.0 [XIT] [XIT]
PI 7.0 PI 7.0
NW 7.0 NW 7.0 [XIP] [XIP]
Non SAP Non SAP Transaction system Transaction system NetWeaver NetWeaver Tools Tools
SSM ? SSM ?
NW ? NW ? [SLT] [SLT]
October 2009
NWDI .. NWDI ..
NW0 NW0 [DIP] [DIP]
Fte reduction in IT support: Red: linear growth without SSM Green: less growth with SSM in place Yellow: available for IT innovations
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PLANNED EVOLUTION OF THE SSM LANDSCAPE At the IT operations side there is not that much new
Will be better informed then before
Most attention draws Solution Manager Diagnostics When Solution Manager Diagnostics is in scope
Development system (D) Production system (P)
Because it is relatively new Relatively new also means: instable to a certain extent
Production-P
SSM 7.0 SSM 7.0
NW 7.0 NW 7.0 [SLP] [SLP]
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Good
We can offer you 3 kinds of services: 1) good 2) cheap 3) quick You may choose from either 2 options..... - good & cheap...(is not quick) - good & quick...(is not cheap) - quick & cheap...(is not good)
Quick
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QUALITY FAILURES
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SAP SOLUTION MANAGER (SSM) An ERP system for IT environment Ultimate goal: mastering devil triangle s Cost overruns
Time overruns
PURPOSE
purpose of this presentation is to provide an The overview how SAP Solution Manager (SSM) could be used in SAP projects and SAP support..
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Agenda
Unit Unit Unit Unit Unit Unit Unit Unit Unit Unit 01: 02: 03: 04: 05: 06: 07: 08: 09: 10: SAP Solution Manager Overview Project Preparation Project Blueprint Working with Documents Customizing via Solution Manager Documenting Tailoring via Solution Manager Documenting Jobs via Solution Manager Go Live & Support Tips & Tricks More Information
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Unit 01
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Service Desk
CHARM
Business Process Monitoring Job Scheduling Management Diagnostics System Monitoring Central System Administration Early Watch Alert 3rd Party Integration SLA Management Basis Service Desk Cutover Retrofit Transport Integration Change Management
Implementation / Upgrade
In Scope: Realized
Templates Customization Synchronization Test Management Solution Project Standards
Functional Base Standards Business Process Mapping Populated Business Processes Solution Directory
Technical Base 2/3 Solution Manager System Landscape System Landscape Directory Connections with Managed Systems Connect to SAP Maintenance Optimizer
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Implementation Scenario
Project Preparation Business Blueprint Realization Final Preparation Go Live & Support
ASAP
Configure processes Define solution based on SAP processes Handover to Operations
Define Project
Training
Testing
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Unit 02
Project Preparation
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SSM
Project
Template Project UM
Template Project UM
Implementatie Project X
Implementatie Project Y
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Blueprint
Functional Design Extension Functional Design Interface Functional Design Report Functional Design Form Functional Design EDI Outbound
Realization
Functional Design EDI Inbound Technical Design EDI Inbound Technical Design EDI Outbound
Final Preparation
Test Script Assembly Test Test Script Component Test Test Script Technical Integration Test Test Script Acceptance Test
x E
m a
le p
Technical Design Extension Technical Design Interface Technical Design Report Technical Design Form
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Unit 03
Business Blueprint
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Process Step 2
Business Process 2
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SAP ERP
WMS
Create Order
Shipment
Picking
Goods Issue
Send Confirmation
Create Invoice
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Manual Input Manual Input ARIS SAP Business Process Repository Aris
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Level
Model level
Corporate Proces Model (VACD)
Operationele inkoo p
ARIS
Object level
Level 1
Tactische inkoop
Level 2
Scenario
Personeel s admin istra tie
Logisti ek
Sa larisverwerk ing
Zi ekteverzuim en Poortwachter
Timemanage ment
Level 3
Controleren op Arbeidshandicap
Invoeren Ontslagbevestiging
Controleren/Behere n In/Uitstroomenquete
Process
Beheer Organisatiestructuur
Afrekening ontslag
Verwerken Declaratie s
EPC
FAD
U i voeren t Salarisv erki g erw n Resultaten simulatie be kend bij...
Level 4
A an vraag mu a e t ti fu nction...
Mutatie noodzakeli k j
man ager
A...
A...
Werk ti d j verande t r
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Project
Level 1
Level 2
Level 3
Example: List of transactions which are valid for this proces step
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Start
Status: Open
Status: In Process
Status: Finished
End
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Unit 04
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le p m a x E
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Start
In Process
Review
Review
A team-member offers the document for review. The team-lead accepts (Released) or rejects (In process) the document. End-status of the document within the project. Based on the status Released UM Support Dept. will decide of the document is accepted for Maintenance Phase.
Docume nt OKE?
Project
Released
Reopen by Project
Released
Support
In Beheer?
Reopen by Support
Review Support
Reopen by Project
In case new insights occur (change before go-live) a finalized document can undergo changes; document has to be re-opened.
In Beheer?
Final
End
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History History Delete Document from KW Delete Document from KW Copy Document Copy Document Change Document Change Document
With the Delete button the link and the document will be removed from the SAP Knowledge Warehouse.
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Unit 05
Realization
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2
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Click Configure
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Unit 06
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Unit 07
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1
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Unit 08
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Start
In Process
Status of document when Support accepts the document for Maintenance. When Support does not accept the document status Reopen by Support applies.
Review
Docume nt OKE?
Reopen by Support
Project
Released
Reopen by Project
Support
Review by Support
In Maintena nce?
Reopen by Support
Review by Support
End
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Unit 09
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Where-Used List
Select an object and click the Where-Used button.
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Example: Search for all spots within the project where object RV60AFZZ occurs
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Unit 10
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SSM
SDA
SSM
Project
SSM
Project
Template Project Template Project
SSM
Mainte nance
SSM
Mainte nance
SDA Project
SSM Project
Maint. Project
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Test Planning
Manual Tests
Backend Tests
eCATT Application Logic Tests
Option 2
SAP TAO
Solution Manager Business Blueprint
HP Quality Center
Solution Manager Business Process Change Analyzer
HP Quality Center
HP QTP
SAP TDMS
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Unit 10
More INFORMATION
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Links
Online Documentation http://help.sap.com/content/documentation/solutionmanager SAP Solution Manager on SAP Service Marketplace http://service.sap.com/solutionmanager E-Learning Materials http://service.sap.com/rkt-solman Training curriculum http://service.sap.com/solutionmanager --> Training Frequently asked questions http://service.sap.com/solutionmanager --> FAQ
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Questions?
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