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Developing Health & Independence

Annual Report 2011-12

www.dhi-online.org.uk | @dhi_online



Making an impact CEOs report Partnership working Social Prescribing Drug & alcohol services Social Enterprise
I am pleased to introduce this years annual report. It shows there have been many new developments in the work of Developing Health and Independence. The past year has shown us again that anyone can find themselves caught in circumstances where they need help, support and encouragement to build a new life. There is one lesson we fail to learn. When economies go into recession it always seems to be the vulnerable who suffer most. They depend on welfare services and benefits which are cut and cut again. Recessions would seem to be as inevitable as the tide and each time the rich get richer and the poor get poorer. One day, maybe we will question the economic system itself and its motivating factors of greed and self-interest. It seems it can survive any crisis as long as those whom we used to call the working class pay the price. Followers of football know that we play better as a team than as individuals. I am proud of the way staff and volunteers have met the increased need for DHI services with professionalism and a generous spirit. DHI is helping more people than ever in its history. Those who are affected by inequality and exclusion have good friends and a strong organisation on their side. As you will see in the stories which follow, many people have been helped on their way to a brighter and more positive future.

3 4 5 6 8 10 12 14 14 15 16 18 19

Housing & support Brokerage Families & carers Financial summary A busy 12 months Thanks How you can help

Who we are and our Vision 20 How to find and contact us 20

Ken Loach Patron

Social Care Award 2000

Making an impact!

Every day, DHI is working to improve the lives of 1,637 people

of DHI clients in BANES successfully completed alcohol treatment


There was a 77% reduction in alcohol related offending by alcohol treatment clients and an increase of 44% in working days

of people using our social prescribing service felt their quality of life improved

92% success supporting clients to maintain at-risk accommodation

DHI helped 63% of criminal justice clients to reduce their criminal activity

73% of our drug rehabilitation (DRR) clients reduced their substance abuse


of HandyHelp trainees were successful in finding additional paid jobs through the scheme

of homeless clients obtained secure accommodation

DHI Annual Review 2011/12 | www.dhi-online.org.uk

CEO Report
Rosie Phillips, CEO

As I look back over the year, I am pleased to say that DHI has weathered the early storms of a volatile funding climate and changing commissioning landscape. We have retained existing services, expanded to take on young peoples drug and alcohol services, and extended our drug treatment further. Moreover, we have responded with creativity, flexibility and innovation. From what we know we are only at the beginning of the cuts and if local authority funding has not begun to fall off the cliff, its certainly abseiling down. There are tough times ahead, and these qualities will be essential in continuing to seek solutions and promote inclusion for those most marginalised. Looking forward, Localism and Personalisation will both present opportunities. Personalisation remains an exciting alternative way forward in delivering better support to those with a range of needs, including those with mental ill-health, a learning or physical disability, those with continuing health care needs and the frail elderly. We have developed some excellent partners in health and social services in delivering Social Prescribing and Brokerage (which have done much to promote choice and independence for service users, and are promising in terms of reducing overall costs) and must continue to find ways to develop such joint working much further.

Our links and work across health, criminal justice, housing, employment, drug and alcohol sectors and with the community are a great strength for DHI, ones we must nurture and develop. Another exciting area of development: DHI established its Social Enterprise Programme at the beginning of 2011 to help remove barriers to employment for socially excluded clients, while offering services that also benefit the community. Our clients have had the opportunity to gain training and employment in our not-for-profit business Handyhelp, while Home Turf Lettings Agency is helping homeless people to find homes in the private rented sector. These are very exciting areas of development for DHI. Each year seems more challenging than the last and yet we have continued to diversify, adapt as a business and grow stronger as a charity. A big thank you to everyone who has worked hard to achieve this or support us.

Message from the Chair of Board of Trustees DHI has dealt with a fastchanging environment with fortitude, creativity and adaptability during an extremely busy year. I am proud of DHIs enviable track record of making a demonstrable impact, and recent experiences have shown once again how our staff, volunteers and supporters do it time and time again. Thanks to you all, we could not enable people to flourish were it not for your efforts. Together, we help to make a remarkable difference in the lives of the people we meet. Martin Sandbrook

www.dhi-online.org.uk | DHI Annual Review 2011/12

Partnership working at its best

DHI works with a large number of organisations to improve the lives of our clients. Every day we give opportunities for empowerment and another chance to start life afresh. Heres a snapshot of what people think of our services and the impact we make.

Social prescribing I have found the DHI workers really helpful I refer regularly and have found their input invaluable, particularly with patients who have a mixed bag of issues, physical, emotional relationship, job, financial they are really good at listening, which is therapeutic in itself, but also at signposting and notably at helping some of our most tricky patients. Dr Wendy Bonn, GP Orchard Medical Practice 76% of patients felt their quality of life improved as a result of DHIs social prescribing service. 74% of patients had either long-term conditions or anxiety/depression. 60% of people who accessed our service reduced their number of visits to the practice.

FAM service Now I am attending DHI with my husband I feel that I am involved in his treatment and feel that we are supported as a couple. Client, FAM service Criminal Justice services DHI has forged excellent links with the IMPACT initiative and continue to provide vital drug/alcohol misuse treatment provision to the IMPACT clients. IMPACT has proven tremendously effective and has made a significant contribution in reducing serious acquisitive crime in our area by over 20% since its launch. DI Andre Langford, Avon & Somerset Constabulary Across all our criminal justice clients, we have seen a 61% reduction in substance abuse and a 60% reduction in offending behaviour. There was a 77% reduction in alcohol related offending and an increase of 44% in working days among clients on an Alcohol Treatment Requirement.

Social Enterprise Programme Just had to let you know how good the gardener was who came to do the work for my parents today. I think his name was Peter. Nothing was too much trouble for him; my parents were overjoyed with the work and the price. Many, many thanks again, will definitely use you again if needed. Kathy Sumsion, HandyHelp customer, Bath Nine homeless people found homes through Home Turf Lettings in its first six months. 20 people trained and developed through HandyHelp, helping to renovate empty properties in areas where almost one in four private rental properties are considered non-decent. 63% of HandyHelp trainees were successful in finding additional paid jobs through the scheme. Young peoples drug and alcohol service: Project 28 P28 has helped 1,438 young people address their problematic substance misuse. 75% of young people accessing our P28 service have reduced their criminal activity. 97% of young people discharged from our service were drug free/had reduced to occasional use.

I received counselling from Project 28 for my drinking and it changed everything. I began DHIs Beehive Centre Bath that to see things more positively andinsawwhich the charity moved into in drinking was not my solution. Now I am back 2011 on my college course. Tegan, age 17, Project 28 client
DHI Annual Review 2011/12 | www.dhi-online.org.uk

Social Prescribing

DHIs social prescribing service tackles health-related issues practical, social and emotional taking the strain off demand for GP appointments. We work with GPs and other health professionals at The Orchard Medical Centre to provide direct support to patients with issues causing or exacerbating health problems.

Professional perspective A man with diabetes who had severe problems with debts was being admitted to A&E frequently. He was perfectly capable of understanding his diabeties but, through debts often could not afford food, let alone purchase a fridge and had become completely despondent. DHI referred him for debt advice to help him restructure his loans, and supported him to get a grant for a fridge and some basics he needed to live. Working on self confidence and motivation with this client was imperative to enable him to manage independently in the future. This clients A&E attendances have reduced by 50%. He now employs a personal assistant to help him manage at home and has joined a local club where he has made some connections within his community. Dr Richard Berkley Orchard Medical Practice

Thank you for inspiring me to take control of my life.

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Focus on Ruth

Ruth is in her 60s and has Chronic Obstructive Pulmonary Disease.

When she was referred to DHIs social prescribing service, The Wellbeing Project, at The Orchard Medical Centre her difficulties with breathing were affecting her ability to get out in the community and she was feeling very low in mood. This was compounded by her history of experiencing domestic abuse from her alcoholic husband. Ruth wanted to get assistance with financial problems, to find practical and social activities in the community to help lift her mood and to develop a sense of purpose and meaning. She did not wish to tackle the history of domestic abuse issue directly, but rather, she preferred to improve her confidence and independence in different ways. After listening to the client and exploring her aims, DHI Wellbeing Facilitator Jenny Gathercole referred Ruth to a number of services including the Artshine Group at the Wellsprings Healthy Living Centre, Barton Hill and also to Bristol Debt Advice.

Since taking these steps, Ruth reports an improvement in most areas of her life. In particular, she values the creative outlet which the Artshine project has provided. Additionally, the combination of Wellbeing meetings and support from Bristol Debt Advice Service has enabled Ruth to tackle her financial problems. The process of meeting and having the space to be heard allowed Ruth to rediscover areas of her life that allowed her to express who she is in her local community. Ruth says she now feels more like her old self and describes herself as a born-again teenager. She wants to become a volunteer to offer help to others, and is on the list of those interested in facilitating the Personalisation Teams new Elderly Peoples Friendship Group.

Professional perspective It was wonderful to work with Ruth, I really saw clearly the importance for her as a woman of being listened to and backed up to take things forward just the way she wanted. Jenny Gathercole Wellbeing Facilitator, DHI

Thank you for lifting me out of the doldrums and inspiring me to take control of my life. My steps forward have been rather tentative, but when I move forward I am definitely more positive. Its funny, I knew I was getting somewhere when I reached for the brightest nail polish I could find!! Ruth, DHI Client

DHI Annual Review 2011/12 | www.dhi-online.org.uk

Drug and Alcohol services

I received counselling for my drinking and it changed everything. Now I am back on my college course.

DHI helps people to tackle their drug and alcohol misuse, including the underlying causes. At every step of the process, we are there with a range of interventions such as harm reduction (including needle exchange); psycho-social interventions; one-toone and group programmes; aftercare, education, training and employment support; literacy and numeracy training and housing support. We work with young people via Project 28, a DHI service for young people concerned about their drug or alcohol problems aged 11 to 18 in Bath and North East Somerset, right through to our adult services in BANES, Somerset, Wiltshire and South Gloucestershire.

Clients show great improvement following interventions and support after using our services:








0% social functioning general health sexual / injecting risk behaviour criminal involvement drug/alcohol use ongoing support

www.dhi-online.org.uk | DHI Annual Review 2011/12

Focus on Sam

Project 28 has been a great help in my recovery from drugs and I feel if I had not had this support I would still be using drugs and my life would be a mess. Sam, Project 28 Client

Sam started experimenting with drugs from a young age.

He lost his mother at the age of five and although he didnt think this affected his behaviour, by the age of 13 he started using cannabis, Ritalin and then speed as a way to forget his problems. Around this time Project 28 first started working with Sam. Sam was asked to leave his secondary school before they excluded him. At only 14 a move to a new school prompted Sam to recognise he had to make changes so he called Project 28 for support. Liz was my worker, she educated me about all drugs, giving me harm reduction tips around what I was using. Sam became more aware of the drugs he was taking and their effects, and this helped him start the process of change. Soon after he stopped using Ritalin and speed but continued his cannabis use. The next couple of years proved to be very up and down for Sam. In year nine (aged 14/15) a teacher commented that my dad should be ashamed of me. That teacher was aware I smoked weed and said I would fail everything. I decided I would prove him wrong and started to get my head down in school and engaged more with Project 28. Sams predicted GCSE grades had been C or below however, his hard work paid off and he managed to achieve mainly A and B grades including As in English, physics and maths.

Unfortunately, Sams continued smoking and subsequent dealing of cannabis led him to quit his A levels, as the lure of money was more appealing than college. At sessions with Project 28 I disclosed I was dealing. Project 28 educated Sam on the law making him consider the implications of dealing. This was a key factor in empowering him to stop doing it. Sam realised his longer-term goal was to join the army so smoking cannabis would have to stop, which, with the help of Project 28, he managed to do. I now concentrate on my fitness. I just completed a 26-mile bike ride for which I raised funds for a blood cancer charity. He is now waiting for a trial to join the army and in the meantime is training to become a manager with his current employer, Dominos. Since turning his life around Sam has really tried to give something back for the help he has received. He attended a doctors conference where he talked about his use of drugs and the treatment Project 28 provided. He was also asked to talk to the council about Project 28s contribution to his recovery.

DHI perspective Sams treatment consisted firstly of harm reduction and education around what drugs he was using. After a review his treatment moved on to motivational interviewing and cognitive behavioural therapy and through these interventions he began to make changes. Sam has represented Project 28 on many occasions and has mentored other service users, which has been fundamental to his recovery, raising his self-esteem. Sam is able to maintain his abstinence through relapse prevention work at Project 28 and concentrating on his future goals. Matty Byrne Key Worker, Project 28

DHI Annual Review 2011/12 | www.dhi-online.org.uk

Social Enterprise Programme

DHIs Social Enterprise Programme is one of our most exciting new developments over the past year. The programme aims to increase opportunities for those facing barriers to employment. HandyHelp Company provides clients with the opportunity to gain training and employment in a not-for-profit handyman and gardening business. Its a win-win scenario: customers get cost-effective help around the home and garden, and the trainees gain skills and real on-the-job experience and an up-to-date reference at this time of economic turmoil. The early results are encouraging: not only do the trainees enjoy and get a lot out of the experience, the enterprise also undertakes work of genuine benefit to the community. This includes refurbishment of empty properties and discounted help for those on low incomes (a large proportion of its customers are elderly, disabled, or social housing tenants).

Around 46% of HandyHelp customers are elderly and with the number of people aged over 85 in England forecast to double in the next 20 years, enabling people to remain independent living in their own homes will be vital. Measures such as fitting grab rails and small-scale home adaptations will be increasingly important in tackling the pressure on rising social care costs. Glasby from the University of Birmingham researched 10 high-impact interventions aimed at maintaining elderly people in their own homes. The intervention that had the biggest impact was low-level housing services such as handyman schemes.

Meanwhile, our newest social enterprise, Home Turf Lettings, finds homes for homeless clients who would otherwise struggle to access the private rented sector. Six months after its launch, Home Turf has housed nine homeless or vulnerably housed clients and is establishing a strong reputation in the local lettings market. It is also exciting to see HandyHelp begin to undertake property maintenance work for the growing Home Turf Lettings portfolio. DHI is now preparing to launch an Empty Homes Scheme, under which we will refurbish empty properties and rent them out to homeless or vulnerably housed clients.

As well as being paid, the work has given me a sense of achievement and of job satisfaction in that I have been able to do something for individuals and the wider community.
10 www.dhi-online.org.uk | DHI Annual Review 2011/12

*(HM GOvERNMENT, 2008, 2009A)

Focus on Mike

I first got involved with DHI in September 2011 after I saw a leaflet advertising a handyman course at Bath City Farm

Once I was accepted on the course, I had the chance to use all the facilities available at DHI, including internet, telephone, and one-to-one support and advice. I was free to come and go as I pleased, and always felt that help was there when needed. I learned new skills every week at the farm and had even learned to clip the hooves of unruly sheep by the end a great team-building day! I had the chance to take part in a conservation course too, learning a variety of skills widely practised in country circles. Since completing the course I have undertaken a variety of jobs on behalf of Clean Slate/HandyHelp, including scaffolding at Bath Abbey, re-hanging doors and putting up shelves for local tenants, and gardening and house clearance. As well as being paid, the work has given me a sense of achievement and of job satisfaction in that I have been able to do something for individuals and the wider community.

Life is settled right now. I have gained a qualification to teach English as a foreign language, and hope in the immediate future to be able to run both teaching and gardening businesses side-by-side. At a time when I had spare time on my hands, I was able to get involved in new experiences, make new friends and pick up diverse skills. This is thanks to DHI, and I would recommend getting involved with the organisation whatever the individual circumstances. Mike, HandyHelp trainee

DHI perspective Mikes positive experience with the HandyHelp training on Bath City Farm and then working on the Empty Homes project, being part of a team has been a real boost. Although Mike first tried to get a business up and running five years ago, it wasnt until he was chosen for the HandyHelp process that things really took off for him. Mikes been so busy all summer he couldnt do work for us, and is set up for the winter too, so its an all-round success story. Hes obviously very deserving of his success! Paloma Mendes HandyHelp Co Project Manager

DHI Annual Review 2011/12 | www.dhi-online.org.uk


Housing and Support

Since moving into new accommodation Tricia has helped my family and I gain our independence and put us at ease with ourselves.

Did you know? DHI enabled 1,484 people to access vital housing services during the year, helping people to keep a roof over their head.

Everyone needs a home its one of the most basic necessities of life. Thats why DHI focuses on offering practical help via services and advice to ensure people are helped to find and keep accommodation. We have a range of our own supported housing in Bath, Trowbridge and Frome. We also lead Reach in Bath, a partnership formed with Curo and Stonham (part of Homegroup) and Community 4 in Wiltshire, a consortium formed with Alabare, Splitz and Green Square (Westlea Housing), to give people help in finding and maintaining a home, including advice about managing debt or a mortgage, handling rent arrears and dealing with landlords and nuisance neighbours. In Somerset, we jointly run the Somerset Floating Support service with Alabar to help prevent families and teenage parents in Somerset from becoming homeless. The service supports 200 families and teenage parents at any one time. Clients can get advice on finances and housing rights and help with accessing services such as education and childcare, moving to a new home or resolving problems with neighbours. They will also be encouraged to develop skills for independent living and support to help them to improve their emotional and physical health.


www.dhi-online.org.uk | DHI Annual Review 2011/12

Focus on John

John*, who is 35, came into the services of Somerset Floating support as a man with a history of drug and alcohol abuse.

He was living in sheltered accommodation, which he lost, and ending up living rough on the streets for some time. Following a period of hospitalisation, mental health treatment and substance abuse support, John was allocated a Housing Association one-bed flat, but unfortunately started drinking and using drugs again. This led to an extended bout of memory loss and sleeping rough, during which time arrears of 3,000+ accrued on the rent for his flat. Eventually John responded to treatment, started a relationship and moved into a new geographic area to continue his rehabilitation. The local authority housed the couple, together with their new baby, in a two-bed house on the understanding that the arrears owing to the previous landlord would be paid back. John agreed to this and a payment plan was set up.

With the help of the floating support service a community care grant was obtained to buy some new furniture and a new cooker was sourced from a childrens charity. John continues his rehabilitation and the family continues to thrive. John has turned his life around and intends to return to work when his mental-health treatment and rehabilitation are complete. His aim is to be off benefits and self-sufficient in a years time. He intends to be in a position to take care of his family by eventually having his own small delivery business and to this end has taken driving lessons and recently passed his driving test.

DHI perspective It has been very rewarding and worthwhile working with this particular client. It has demonstrated what can be achieved with co-operation and understanding and I feel that this service has made a tremendous difference to this pleasant family. Tricia Robins Floating Support worker, DHI


Since moving into new accommodation Tricia has helped my family and I gain our independence and put us at ease with ourselves. Having the extra advice and somebody to talk with has been very helpful. Tricia has been a really great support. John, Somerset Floating Support client

DHI Annual Review 2011/12 | www.dhi-online.org.uk

Families and carers

Reducing the impact of drugs and alcohol on families Did you know? 227 people accessed family services and 59 attended family group sessions.
DHIs FAM service helped to keep families together and reduced the risk of harm to children and parents.

DHI works to reduce the impact on families and others affected by someone elses drug and alcohol use by supporting them with relevant information, coping strategies and problem management. We also promote the benefits of families being involved positively in treatment wherever possible. In South Gloucestershire and BANES, the Families Also Matter service (FAM) offers one-to-one counselling, family conferences and family support groups. Our annual Reach Out conference is a free two-day event for families of people addicted to drugs or alcohol. The event provides a discussion and network opportunity for family members and professionals who work with families and addiction. FAM organises Saturday seminars where family members can meet in a mutually supportive environment and attend workshops.
We found the group incredibly supportive and helpful in terms of learning how to deal with the issues of our daughters alcoholism I believe the support group is invaluable and thank you so much for helping us to express ourselves at a time of crisis and when stress levels for us had got so bad that we ourselves were not functioning as we should be. Client, FAM Service

Promoting maximum independence for people
This service assists people who are vulnerable perhaps because of a learning or physical disability, a mental health problem or old age and who are eligible for funding from social services for a personal budget. Our Brokerage and information team helps clients to make the most of this funding by working with clients to draw up a support plan that identifies the help they need and how to access it. The help could include hiring a personal assistant, for instance, or getting help from other charities or organisations. The aim of the brokerage service is to promote maximum independence for people.


www.dhi-online.org.uk | DHI Annual Review 2011/12

Summary of financial activities

For the year ended 31 March 2012

Where the money comes from

l l l l l Contracts & SLAs: 94.4% Supported Housing Rents: 1.3% Fees & Charges: 0.3% Grants & Donations: 3.4% Fundraising & Investements: 0.6%

How the money is spent

l l l l l l Treatment Services: 63.3% Housing Services: 29.6% Information & Brokerage Services: 5.9% YP Treatment Services: 1.0% Governance: 0.1% Cost of Generating Funds: 0.1%

If you would like to review our fully audited accounts please contact us at info@dhi-online.org.uk

DHI Annual Review 2011/12 | www.dhi-online.org.uk


Its been a busy 12 months!

Selling produce from a community farm, new openings and awards...

DHIs Market Stall

The Beehive

DHIs Allotment

April 2011
Market Stall launches at Green Park Station

June 2011
The Beehive launches

July 2011
Freedom Programme

Selling organic vegetable boxes, locally grown herbs, salads, flowers and other produce grown by clients on the not-for-profit Community Farm. John, service user, is a regular at DHIs market stall, where his skills as a chef are put to great use advising customers how best to use their organic produce from the stall.
The thing about DHI is that they help you completely along the way Ive been clean for about two years. Ive got my love of cooking back and I want to go back into it.

DHIs new flagship treatment centre opens in central Bath. On offer are advice and treatment for people with drug and alcohol related problems, as well as a broad range of tailormade activities to help people build a way back to independent life and recovery.
Families Also Matter support group launches in Patchway

Delivered in Eastwood Park Prison for women abused by a male partner. The 12-session programme taught women how abusing partners use fear and control to dominate, and signposted where to get help.

August 2011
Midsomer Norton Recovery Hub service launches.

Offering support services to people who have a child, partner or relative with drink or drug problems.

Offering free confidential support to people who have difficulties with their accommodation or who are at risk of becoming homeless, specialist drug and alcohol services, training and employment help, assistance for young people and money management help.
DHI allotment wins a Bath in Bloom award

I weed, mulch and look after all these plants. I love the fact that part of my diet is not from supermarket chains and that Im providing my own food. The garden is also a good part of my social life.
DHI allotment wins a Bath in Bloom award

The allotment managed by the clients won bronze in the coveted awards. Peter worked on the allotment as a DHI client and is now employed to manage it.


www.dhi-online.org.uk | DHI Annual Review 2011/12

Did you know? 264 people using our services were homeless at some point during the last year and 1,060 have housing problems.



Bath Half Marathon

October 2011
Burlington Street opens

December 2011
The HandyHelp Company

March 2012
DHIs annual Reach Out conference

This is a 10-bedroom dry house with a separate ground-floor self-contained studio flat designed for one person to detox within the community. Clients supported with one-to-one key working sessions, access to The Beehive support groups and activities.

Does its first paid jobs, refurbishing empty properties in Bath and Saltford, while offering job opportunities to those facing barriers to employment.
Christmas celebrations

A free two-day event for families of people addicted to drugs or alcohol, is held in Bristol.
FAM really helped me through a difficult time. The group was really important. Just to know there were others in the same situation. I didnt feel so isolated. The help and information helped me and my son turn his life around. Client, FAM service Bath Half Marathon

November 2011
Matrix accreditation award

DHI celebrates the festive season with parties for clients and staff across our services. With carol singing, Christmas quizzes and a raffle, and Santas grotto, it was a great time for all.

Gained for the whole of DHI services, which are commended for their openness and flexibility.
DHIs Annual Event

February 2012
Project28 joins the DHI family

Celebrated many successes of our outstanding clients. The event also saw the launch of the DHI Friends Scheme aimed at recruiting more supporters for the charity.

Project28 is a service for young people aged 11-18 concerned about their drug or alcohol problems in BANES.
I received counselling from Project28. I began to see things more positively and saw that drinking was not my solution. now I am back on my college course. Tegan, age 17

For the 6th year in a row, DHI enter a team to run the 13 mile course. 11 staff, clients and friends raise 2,700 in sponsorship.

DHI Annual Review 2011/12 | www.dhi-online.org.uk


DHI relies on many individuals and organisations that are generous with their support over the year. Thanks to all of you, we are grateful for all that you do...


Avon & Somerset Probation Trust Bath and North East Somerset Council Somerset County Council (Mendip) South Gloucestershire Council Swindon Borough Council Wiltshire County Council


Ken Loach Midge Ure (Patron of Off the Wall)

Board of Directors

Martin Sandbrook, Chair Ken Littlewood, Treasurer Sarah Talbot-Williams Alex McNeil Irene MacDonald Brenda Moore Peter Miles Will Rolt [Resigned 30 October 2012] David Giles [Resigned 30 October 2012]
Company Secretary

Dawn Saxon

A heartfelt thanks goes to all our staff and volunteers for their hard work and commitment to DHI over the past year. Your enthusiasm and willingness to go the extra mile for clients is much appreciated.

Bath Abbey Bath Municipal Charities Bath YMCA Bristol Debt Advice Centre C Vittals Crisis UK David Bold Dr Kingston Fund Edith May Charitable Trust Family Action Frank Buttle Trust Good for Nothing Housing The Homeless Kuldeep Singh Living Springs Church of Bath Mayor of Bath Change Project Medlock Trust Monmouth Street Charity Mothers Union, Swindon Ogilvie Charities P Miles PJ Derrick Quartet Foundation Robert Walster RL Glasspool Ralph & Irma Sperring Charitable Trust Simply Health St John Baptist St Johns Hospital St Martin in the Field St Marys Church St Monicas Trust St Michaels Without St Peters Church The Bath Unity Players Waitrose


Monahans Chartered Accountants Clarks Mill Stallard Street Trowbridge Wilts BA14 8HH

Unity Trust Bank plc Nine Brindley Place Birmingham B1 2HB NatWest Bank (Investments) 379 Milsom Street Bath BA1 1DS

Thring Townsend Lee & Pembertons Midland Bridge Bath BA1 2HQ
Bath Half Marathon runners

Thank you to all of you who took part in the Bath Half Marathon to raise funds for DHI.

We would like to thank all of our partners who work with us including Knightstone Housing Association, Clean Slate, members of the Community 4 Partnership: Alabar Christian Care & Support, Westlea Housing Association and Splitz Support Services and also our Reach partners, Stonham and Curo.


www.dhi-online.org.uk | DHI Annual Review 2011/12

How you can help

DHI is an independent charity with limited funds. Donations from the public, companies and charitable trusts enable DHI to continue with its essential work, and provide services over and above those funded by statutory bodies. This means we can tailor programmes to the individual client and offer them what they need to build a better future for themselves.

would pay for someones travel pass so they could get to a job interview


would help us fund an essential supplies box for a homeless client moving into accommodation


would help towards equipping HandyHelp trainees with tools to carry out small-scale home adaptations for elderly clients


would help us fund our client-produced Off the Wall publication, which comes out four times a year

2,000 700
would help us to refurbish a kitchen so that our weekly cooking could be expanded from three to 10 clients

Your donations are always welcome And now weve made it even easier to give to DHI through online giving through the Just Giving website www.justgiving.com/dhi

Other ways to get involved...

Volunteering opportunities All our volunteers are supported, and youll get to work with a busy and friendly team. Some of the ways you can get involved include befriender/buddy, admin support, communications and PR and community support. Make a real difference straight away. For more information, please email JasonBhandari@dhibath.org.uk or call 01225 329411 or check our website for latest opportunities www.dhi-online.org.uk. Become a DHI Friend Friends will receive our free regular newsletter that gives details about our work, the latest news and events at DHI, and information about the progress of our clients. To sign up please call 01225 329411 or email RosieHopley@dhibath.org.uk Bath Half Marathon We need your legs! Each year a team of DHI staff and supporters participate in the Bath Half Marathon, raising much-needed funds for a chosen project at DHI. Come and run with us on Sunday 3 March 2013 for DHI. Fundraising Have you got a great idea we can turn into a fundraiser? Perhaps a fancy dress sponsored walk, or a fundraiser meal with friends? If you have the ideas or some spare time, we can help! For any of these opportunities, please call 01225 329411 or email JasonBhandari@dhibath.org.uk

Our vision
Meeting the needs of the individual. Making a difference in the community. Mission statement
DHI challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. DHI is flexible, creative and person-centred in its approach, valuing each individual and their circumstances as unique.

Who we are
DHI began in 1999 and has grown steadily across the South West. We now work in Bath and north East Somerset, Somerset, South Gloucestershire, Swindon and Wiltshire. In 2011-12 we helped 1,637 people who are socially excluded for reasons such as homelessness, alcohol or drug addiction, lack of employability skills, mental or physical health problems, or social isolation. We tackle the root causes and consequences of social exclusion by providing practical and emotional support services. These include information and advice, supported housing, counselling and activity groups plus training, education and employment opportunities. Our services aim to be holistic and inclusive, and we offer: Families and carers services Social enterprise services Personalisation services Housing and support Drug & alcohol services

Our values
Self-direction to encourage independent thought, action and self-respect. Stimulation to offer a stimulating environment allowing innovation and creativity to flourish in individuals. Zest for life insofar as it is not damaging to self, others or the environment, to enable individuals to pursue goals that further their happiness and joy of life. Flexibility underpinning all our efforts is the need to be open, flexible and responsive to change.

DHI offices
l DHI South Glos.
M32 M5 A46 A429 A419

Head office
Developing Health and Independence 15-16 Milsom Street, Bath BA1 1DE Tel: 01225 478 730, Fax: 01225 589 411 Email: info@dhibath.org.uk Web: www.dhi-online.org.uk

l DHI Swindon & Wiltshire

DHI centres
DHI Bath & NE Somerset The Beehive, BA1 5BD DHI South Glos. DHI Kingswood, BS15 8BD DHI Warmley, BS30 8XN DHI Yate, BS37 7PA DHI Swindon & Wiltshire DHI Swindon, SN1 5DR DHI Somerset DHI Somerset Family Floating Support Service, TA2 6HB DHI Midsomer norton, BA3 2DP

A38 A37

l DHI Bath & NE Somerset


l DHI Somerset
Company No: 3830311 Registered Charity No: 1078154