1/1/2013

DCW LIMITED, SAHUPURAM.

EMPLOYEES WELFARE FACILITIES AN OPINION SURVEY AT DCW LIMITED, SAHUPURAM.

Human resource project | Sarath

Prepared by sarath nair CHAPTER I INTRODUCTION AND RESEARCH DESIGN

1.1 INTRODUCTION The Royal commission on labour 1931 said that the concept of Labour welfare must necessarily be elastic bearing a somewhat different interpretations in one country from another according to different social customs, the degree of Industrialization and educational development of the workers. The Malaviya committee observed that the scope of labour cant be confided to facilities within or near the undertaking nor can it be so comprehensive as to embrace the whole range of social welfare or social services. 1.1.1 Definition According to an Indian law report employee welfare may be understood as including such services, facilities and amenities which may be established in or in the vicinity of undertakings to perform their work in healthy and surroundings and to await facilities which improve their health morale. 1.2 STATEMENT OF THE PROBLEM The employees attrition rate has been slightly increasing over the years. The attrition rate increase by 9% in 2010-2011.As part of the analyses for reasons of attention it was necessary to conduct a study on the welfare facilities provided and employees satisfaction with these facilities. 1.3 OBJECTIVES To study the various welfare facilities provided to the employees by DCW limited. To identify the employees satisfaction towards the welfare measures provided to them.
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congenital

and bring high

 1.4

To analyze the effectiveness of the welfare measure. SCOPE OF THE STUDY This research will help the organization to identify the employees opinion and expectation towards welfare facilities which helps to create efficient, healthy, loyal and satisfied labour force for the organization.

Based on this study, the company can know the level of welfare schemes which makes the employees work life better and also helps to raise their standard of living.

1.5

LIMITATIONS OF THE STUDY The research was conducted within limited duration. So a detailed and comprehensive study could not be made. The information gathered depends on the attitude of the employees at the time of interviewing. The sample size was confined to 100 respondents.

1.6

RESEARCH METHODOLOGY

Research design The design advised adopted for this study is descriptive. Descriptive research is the description of the state of affairs as it exists at present descriptive research generally describes a particular individual or describes the state of affairs. It is a survey based method with sample size of 100. Universe: The organization consists of around 1250 employees.

1.7

SAMPLING PLAN Sample unit: Sampling unit of this Research study consists of both officers and

their employees. Sample size: Sample size for the Research is 100.
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Sample Techniques: Sampling techniques used for the collection of data required for this

research study is convenience sampling. The organization had only male employees hence researcher had to collect the data from the outside.

1.8

DATA COLLECTION The task of collecting data begins after a research problem has been

defined and plan is chalked out. This study pertains to collection of data from primary and secondary sources.

1.8.1 Primary data Data are collected for the first time for a specific purpose in mind The organization being an all male

using the questionnaire method.

employees data was collected from the employees as they came out from the company.

1.8.2

Secondary data The data which already collected and published are referred through them

internal records, magazines, companys handbooks manuals and websites.

1.8.3

Tools for data collection For this study primary data was collected by using structured

questionnaire. The questionnaire schedule consists of close-ended and likers scale questions. The questionnaire is printed in a definite order on a form.

1.9

TOOLS FOR ANALYSIS The collected data from the filled up questionnaire were edited properly

to make them ready for coding. A master table was prepared to sum up the available information in the schedule with the aid of so prepared master table grouping, classification tables have been prepared and then statistical tools are
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used to analyze the data are simple percentage analysis. 1.9.1 Simple percentage Analysis Simple Percentage analysis is applied for the entire questionnaire to identify the percentage of contribution of various factors under the study.

1.9.2

Weighted Average Method Weighted Average Method was used to analyze the rating scales. Chi Square analysis Chi square was used to study relationship between ESI benefits and

1.9.3

effectiveness of ESI scheme.

CHAPTER II INDUSTRY AND COMPANY PROFILE

2.1 INDUSTRY PROFILE The chemical industry of India is worth about US $28 Billion and chemical fertilizers alone are worth about US $5 Billion. The chemical industry contributes to 13% of GDP. It is also one of the fastest growing sectors of the Indian economy. This industry is the 12 largest in the world 3 largest in is also responsible for 12.5% of the countrys industrial production. The chemical industry in India is fragmented and dispersed. It is also multi-product and multi-faceted. The chemical are directly sold to large customers and through distribution channels. The distribution channel mostly consists of stockiest and dealers spread all over India addressing small segment and retail markets. MAJOR SEGMENTS The chemical industry in India is highly heterogeneous with the following major sectors. They are Petrochemicals Inorganic chemicals Organic chemicals Fine and specialties Bulk drugs Agro chemicals Paints and dyes sia. It

FACTORS RESPONSIBLE FOR LIMITING THE GROWTH OF CHEMICAL INDUSTRY Indian manufactures compare favorably in terms of key manufacturing conversion costs with the best in the world. High power costs Utility costs are higher Inefficient process technology
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Cascading effects of various taxes and duties Stringent labor laws Uneconomic size of plants High cost of finance Inadequate infrastructure facility International competition Drastic reduction in import duties(unable to compete in global scenario)

COMPETITIVE ADVANTAGE OF INDIA The following are the competitive advantages of the chemical industry in India. Large resources of scientific and technical power. Large domestic market for various sectors of chemicals. Long coast line and abundant availability of salt. Tropic region, which facilities open storage for bulk chemicals. A developed financial market. A large English speaking population

RECOMMENDATIONS FOR REJUVENATION OF INDIAN CHEMICAL INDUSTRY BOTH FOR AUTHORITIES & INDUSTRY (a) INFRASTRUCTURE Government should promote world class infrastructure facilities like ports, roads, storage facilities, pipelines etc. Mega chemicals industrial estates with built in infrastructure need to be promoted at selected locations. Existing chemical industrial estates need to be upgrade to global standards based on defined scope and time frame. Developing clusters existing units in the form of chemical industrial park.

(b)

KNOWLEDGE AND TECHNOLOGY

Collaboration between R&D laboratories and industrial units. To deal with handicaps in the Indian chemical industry and provide sector wise solutions.

(c)

ENEGRY Access to natural gas. Industry needs to have captive power plants. Duty free import of power plant and machinery. Electricity so generated should be exempted from a duties and taxes. Chemical industry should be given priority in allocation of railway wagon for coal.

(d)

FINANCE Cost of capital should be brought down. Technology upgrading fund need to be created in line with textile industry. Small scale industries (SSI) limit to be extended to Rs.5 crore from the present level of Rs.1crore. Disinvestments of public sector and acquisition by private sector need to continue.

(e)

DUTIES AND TAXES Customs duty on capital goods spares are to be brought down 0-5% Import duties on feedstock, raw materials, fuel oil, natural gas etc. need to be lowered to 5% The current level of tariffs for intermediates and chemical products needs to be continued. Until the above disadvantages are rectified, the company should not enter into any further free Trade Agreements(FATs)

(f)

ACTION BY INDUSTRY Industry should improve their plants by debottlenecking and expansions using Industry should built only economic size plants with best of technology and engineering and which is environment friendly. Industry needs to continuously find innovative ways of improving customers value proposition in marketing of its products. Supply chain management \ business processes most inculcate the best practices using information technology and automation. Industry must continuously drive down costs. Industry should invest in projects overseas.

PRODUCT PROFILE As already mentioned, DCW company produces a wide range of chemical products. At Dharangadhara. It produces: Soda ash Ammonium Bicarbonate Liquid Bromine Bromine At Sahupuram branch, it produces following chemical products: Caustic soda Liquid Chlorine Trichloroethylene Hydrochloric acid Synthetic Rutile Yellow iron oxide Ferric chloride Enamel paint PVC Resin

The information department joins all the other departments of the company with the top management and with the head quarters. The research and development department is concerned with doing research and developing new products.
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2.2

COMPANY PROFILE

Origin Of The Company DCW limited, the flagship company owned by the renowned Sahu Jain family, was incorporated in January 1939 as Ash factory at Dharangadhara in Gujarat. Padmabhushan late shri Sahu Shriyans Prasad Jain - the founder, acquired its ownership in 1949.Since then it has expanded, diversified and modernized its operations and is now a public limited company manufacturing wide range of chemical products. In 1987, in view of its more diverse operations, the name of the company was changed to DCW Limited. To wish the venture luck, the company has adopted the horseshoe as its corporate logo which is widely recognized as a symbol of excellence. The corporate office of the company is located in Mumbai, Indias commercial capital. The business is steered by Dr. Shashi Chanad Jain as

chairman and Mr.Sharad Kumar Jain as vice chairman and managing director. Under their able and astute leadership, DCW has come a long way to emerge as Indias respected multi product and multi location chemical company. The company has two manufacturing units, one at Dharangadhara Gujarat state and another at Sahupuram, Tamil Nadu.

MISSION STATEMENT The companys mission statement reads as follows: It is our endeavor to manufacturing and supply quality products and develops cooperation and understanding through trade and commerce.

TECHNOLOGY USED AT DCW There wide ranges of technologies used by the DCW chemical plants. Most of them are imported from Japan. All of the equipments and machineries are highly sophisticated .Several measures are followed to ensure the safety and well being of the employees while working with these machineries. Several storage bins, which weigh tons, are used to store both the finished and the raw materials of the company.
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DEPARTMENTS OF THE ORGAINZATION: For every organization has to perform its functions properly, every departments of the organization has to perform well. The departments present in DCW are given below. 1) 2) 3) 4) 5) 6) 7) FINANCE DEPARTMENT HUMAN RESOURCE DEPARTMENT STORES DEPARTMENT PURCHASE/COMMERCIAL DEPARTMENT SALES DEPARTMENT INFORMATION DEPARTMENT RESEARCH DEPARTMENT

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FINANCE DEPARTMENT

General Manager (FD)

Deputy Manager

Deputy General Manager

Account (Personnel)

Officer

Administration Assistant

The primary functions of the Finance Department are: Prepare and administer the city`s Annual Budget for the Cit Manager; Provide financial advice to the City Manager and Cit Council; Maintain a general accounting system; Collect all taxes and revenues of the City; Invest cash reserves; Prepare financial reports; Administer the payroll, and Procure equipment and supplies and control inventories of the city

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HUMAN RESOURCE DEPARTMENT General Manager (HR)

Deputy Manager

Deputy General Manager(HR)

Medical Officer

(HR)
Officer (Personnel)

Officer (Dhmmaty)

Personnel

moty) Male nurse

Administration Assistant FUNCTION: The Human Resources Department is responsible for the administration of a modern personnel merit system and an effective affirmative action program consistent with applicable provisions of law.

A. B. C. D. E. F. G. H. I.

Recruiting and examination of applicants. Development of job classifications, including wages and benefits. Responsibility for labor relations, union negotiations, and employee relations. Maintenance of personnel records. Development and implementation of personnel policies, programs, and procedures. Implementation and administration of employee development and training programs. Provision of staff support to the Personnel Board. Management of a City-wide benefits program. Administration of City-wide safety, workers' compensation and loss prevention programs.
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STORES DEPARTMENT General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)

Officer (Dhmmaty)

Personnel

Administration Assistant FUNCTION: There is, of course, another view .Where work is to be undertaken on contract, as in the case of oil-tanks or specialized work of a similar type, the store must work into the schedule by being in a position to the supply the necessary raw material. It is for this reason that stores must not be overlooked. The foreman must have a definite knowledge of all stores at a moment's notice. Effective tabbing of stores is another noticeable feature of the Railway Shops. Withdrawals are immediately noted on a tab system, which is, thus, brought up-to-date automaticallya glance at the slip tells just what is on hand, as well as the size of the demand and its destination. This ensures a proper supervision over the danger line. When the store drops below a certain quantity the store man is able to restock so that no work is held up by lack material which he can supply.

Such is, very briefly, the management of the shops. It is a tribute to them, in that they have become highly organized and very efficient. Next month I shall consider Work Movementsthe next step in Industrial Efficiencyon a psychological basis.
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PURCHASE / COMMERCIAL DEPARTMENT General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)

Officer (Dhmmaty)

Personnel

FUNCTION: The regulations state that a DBE performs a commercially useful function when it is responsible for execution of the work of the contract and is carrying out its responsibilities by actually performing, managing, and supervising the work involved. To perform a commercially useful function, the DBE must also be responsible, with respect to materials and supplies used on the contract, for negotiating price directly with the supplier, determining quality and quantity, ordering material, and installing (where applicable) and paying for the material itself. The regulations further clarify that a DBE does not perform a commercially useful function if its role is limited to that of an extra participant in a transaction, contract, or project through which funds are passed in order to obtain the appearance of DBE participation. Therefore, a DBE firm is not providing a commercially useful function if the prime contractor negotiates the price of materials with the supplier but the cost of those materials is run through the DBE firms books.

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SALES DEPARTMENT

General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)

Officer (Dhmmaty)

Administration Assistant

FUNCTION: The chief functions of sales management are:

Recruiting and employing salesmen and fixing their compensation and respective territories.

Training the salesmen in knowledge of the goods and in methods of selling them.

Supervising and directing the sales activities of the men out in the field, sending them letters and providing helpful information.

Preparing and furnishing equipment for salesmen in the way of samples, sample cases, price lists, kits, portfolios, or whatever else may be necessary, depending on the nature of the business and the product or service sold.

Supervising and checking the expense accounts, route lists, detailed reports and daily letters of the salesmen.

Determining sales quotas, providing bonuses and prizes, conducting sales contests and special sales campaigns.

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Preparing, or directing the preparation of, sales manuals, or salesmen's handbooks, giving detailed information about the company, the products, and the sales principles and methods involved in selling.

Cooperating with the advertising department by helping the salesmen utilize and sell the company's advertising and aiding them to assist customers to make use of advertising helps, and by obtaining reports from the field concerning the reaction to the company's advertising and that of competitors.

Cooperating with the production department in the matter of qualities, quantities, containers, packages, sizes and seasonal goods, and reporting their reaction on dealers and consumers.

Making investigations of the products or offering to discover new uses and new appeals to dealer or consumer.

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INFORMATION DEPARTMENT General Manager (FD)

Deputy Manager

Deputy General Manager

Officer ( Personnel)

Workers

Personnel

Administration Assistant

FUNCTION: The main functions of the Sindh Information Department are to provide better and purposeful coverage to the activities of government, through both electronic and print media. Towards this objective, the department coordinates with the media and journalists. It communicates daily with the Governor, the Chief Secretary's administrative department, and other government functionaries, regarding relevant press coverage. Weekly reports of television coverage of Sindh are also made.

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RESEARCH DEPARTMENT General Manager (FD)

Deputy Manager

Deputy General Manager

Officer (Personnel)

Officer (Dhmmaty)

The financial department under one manager is axed into the following subsections. 1) 2) 3) 4) 5) Sales accounts Purchase accounts Banking accounts Insurance accounts General accounts The human resource department keeps record of all information regarding the personnel of the company. The stores department is concerned with storing in order that the requirements of the production department and the company in general are met. The purchase and commercial department oversees the procurement of the materials and the awarding of contract works. The sales department is concerned with the sales of the companys products. The information joins all the other department of the company with the top management and with the head quarters. The research and development department is concerned with doing research and developing new products.

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ACHIEVEMENTS OF THE ORGANISATION The achievements of the organization can also be considered as the pride of the organization, not only for the top management but also for each and every employee of the organization. The awards that DCW has received are stared below. STATE SAFETY AWARDS CAPEXCIL AWARDS FOR EXPORTS APPRECIATION AWARDS FOR CONTRIBUTION TO CUSTOMS AND CENTRAL EXISE TWO LEAVES RANKING FOR OVERALL PERFORMANCE IN ENVIRONMENTAL IMPACT IN INDIAN CAUSTIC CHLORINE SECTOR. EXCELLENCE/DISTINGUISHED AWARDS BY QUALITY CIRCLE IN INTERNATIONAL\NATIONAL CONVENTION OF QUALITY CIRCLE FORUM OF INDIA STATE INDUSTRIAL RELATION AWARDS BEST EXPORT EXCELLENCE AWARDS(non traditional cargo) AWARD FOR BEST QUALITY CIRCLE PRACTISING

ORGANISATION IN PRIVATE SECTOR

ABOUT THE EMPLOYEES For any organization may be a large or small concern, the employees of the organization are considered as the most valued treasures. Without the skilled and hard working employees, no organization can survive in this competitive world. The employees at DCW are appointed only after a strict interview. Most of the higher authorities are appointed from the head quarter, which is situated at Mumbai. The employees are well organized under many renowned trade unions. The employees are split under three categories via; Yellow, blue and red. The employees are divided by the nature of their works. The employees who work
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on the production area are given many safety equipments such as goggles, glasses, gloves, leather and rubber boots, masks, and artificial respiratory equipment. Intensive training is given for the employees. There are also most contract and temporary employees present at DCW. The employees whose performance is good are appointed as permanent employees.

WELFARE PROGRAMS FOR THE EMPLOYEES The employees at DCW enjoy a wide range of welfare activities, which is provided by organization. Some of the welfare programs are given below. A good housing quarters The housing quarters have a temple, medical center, communication center and playgrounds. higher secondary school for the employees children. A well furnished guesthouse for visiting employees.

SAFETY MEASURES Strict safety measures are followed at DCW. All the employees are provided with safety equipments. Special training is being given for accident prevention and fire prevention. There is a well-equipped medical center inside work area.

POLLUTION CONTROL One of the major objectives of the DCW Ltd is pollution control. The Sahupuram unit follows the 3Rs-REDUCE, REUSE and RECYCLE, Energy conversion efforts are also taken place. The organizations surroundings are planted with many trees (green belt). The Sahupuram unit has obtained ISO 14001 EMS Standards.

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SOCIAL WELFARE PROGRAMS The DCW Ltd at Sahupuram is one of the leading chemical products manufacturers in India. Many social welfare programs are being conducted by DCW in the nearby regions.

Some of them are as follows: A higher secondary school at Sahupuram Organizes medical camps in the rural area of Tuticorin district Regular organizer of eye care camps Organizes relief funds for natural disasters and also orphanages Regular donor of the Lions club at Sahupuram Regular donor of the local football club.

RESEARCH & DEVELOPMENT The major objectives of the research and development department is to, conduct research and to develop new products for organization. The following are the achievements of this department. Developed llmenite ore beneficiation in 1970. Development of UTOX from waste liquor from illmenite plant in 1978. Placing of graphite anodes with metal a nodes in caustic soda plant in 1982. Producing BI to manufacturing synthetic retile with low silica and alumina in 1993. To produce yellow iron from waste of BI plant in 1993.

PERFORMANCE The company reported an annual turnover of Rs.624.09 crore for the year 2002-2003 an increase of 13% over the previous year. The gross profit for the year 2002-2003 was Rs.40.40 crore. The companys export initiative earned foreign exchange of Rs.51.61 crore, a growth of 25% over the previous year.

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CHAPTER III REVIEW OF LITERATURE

The Researcher reviewed a few research studies. Sri. Deenathayalan in his research in 1986 found that the effective welfare facilities such as canteen facility, medical benefit scheme. Co-operative credit society scheme, maternity benefits contribute towards the maintaining good industrial relation. Report of Royal commission observed that the extension of labour scheme may be regarded as a wise investment which should and usually does bring a profitable return in the form of greater efficiency Sri N.K.Kamala Pathi in his research work in 1984 opined that well provided canteen hygienic factors and other welfare facilities lead for job satisfaction and good industrial relation

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CHAPTER IV DATA ANALYSIS AND INTERPRETATION

TABLE 4 .1 EDUCATIONAL QUALIFICATION

S.No 1 2 3 4

Option Post Graduate Graduate Higher Secondary Secondary Total

No of respondents 26 40 23 11 100

Percentage 26 40 23 11 100

Source: Primary Data Interpretation: The above table shows that (26%) respondents are post graduate, (40%) respondents are graduate, (23%) respondents are Higher secondary, (11%) respondents are secondary.

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FIGURE 4.1 The above table has been diagrammatically represented as follows :

Educational qualification
Secondary, 11 Post Graduate, 26 Post Graduate Graduate Higher Secondary Secondary

Higher Secondary, 23

Graduate, 40

Inference: 40% of the respondents are graduates because the company recruit mostly the young graduate.

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TABLE 4 .2 AGE OF THE EMPLOYEE

S.No 1 2 3 4 5 18-25 26-30 31-35 36-40

Option

No of respondents 15 22 19 18 26 100

Percentage 15 22 19 18 26 100

Above 41 Total

Source: Primary Data

Interpretation: The above table shows that (15%) respondents are in between 18-25 years of age, (22%) respondents are in between 26-30 years of age, (19%) respondents are in between 31-35 years of age, (18%) respondents are in between 36-40 years of age. (26%) respondents are in between above 41 years of age.

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FIGURE 4.2 The above table has been diagrammatically represented as follows :

Age of the Employee

30
25 20 15 10 15 22 19 18 No of respondents Percentage 26

5
0
18-25 26-30 31-35 36-40 Above 41

Inference: 26% of the respondents are the above 41 because the company have many No. of experienced workers.

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TABLE 4 .3 EXPERIENCE LEVEL

S.No 1 2 3 4

Option Less than 5 years 6-10 years 11-15 years More than 15 years Total

No of respondents 17 23 24 36 100

Percentage 17 23 24 36 100

Source: Primary Data

Interpretation: The above table shows that (17%) respondents are less than 5 years experience, (23%) respondents are 6-10 years experience, (24%) respondents are 11-15 years experience, (36%) respondents are more than 15 years experience.

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FIGURE 4.3 The above table has been diagrammatically represented as follows :

Experience Level
40
35 30 25 20 15 10 5 0 Less than 5 years 6-10 years 11-15 years More than 15 years 17 36

23

24

Inference: 36% of the respondents have more than 15 years experience because many workers are above 41 years of age.

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TABLE 4 .4 SALARY

S.No 1

Option Less than equal to Rs.5000

No of respondents 18

Percentage 18

2 3 4

Rs.5001-10,000 Rs.10,001-15,000 Rs.15,001 and above Total

29 35 18 100

29 35 18 100

Source: Primary Data

Interpretation: The above table shows that (18%) respondents are less than equal to Rs.5000 in salary, (29%) respondents are Rs.5001-10,000 in salary, (35%) respondents are Rs10, 001-15,000 in salary, (18%) respondents are Rs.15,001 and above in salary.

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FIGURE 4.4 The above table has been diagrammatically represented as follows :

40 35 30 25 20 15 10 5 0 Less than equal to Rs.5000 18

Salary
35

29

18

Rs.5001-10,000

Rs.10,001-15,000

Rs.15,001 and above

Inference: 35% of the respondents are in the category of salary between Rs.10,001-15,000 because the company have experienced workers.

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TABLE 4 .5 OPTION ABOUT SOCIAL INSURANCE MEASURE

Facilities

Gratuity Employee state 18 insurance Provident 18 fund Compensatio 14 n Retirement 21 benefit Source: Primary Data Formula
5

Excellen t 25

Goo d 35 30 37 35 33

Averag e 20 20 13 31 25

Fai r 10 13 18 6 5

Poo r 10 19 14 14 16

Tota l 355 315 327 329 338

Averag e 3.55 3.15 3.27 3.29 3.38

Ran k 1 5 4 3 2

Total =

i 0

E * value* weightage

Average =

Total _______________________ Total no. of Respondents

Points to be given: Gratuity

=5

Employee state insurance = 4 Provident fund Compensation Retirement benefit =3 =2 =1

Interpretation: Table 4.5 shows the opinion about social insurance measure, Majority of the respondents shows that the social insurance measure is Good.

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TABLE 4 .6 SATISFICATION LEVEL OF THE MEDICAL CENTRE TREATMENT

Option Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total Source: Primary Data

No of Respondent 12 7 22 51 8 100

Percentage 12 7 22 51 8 100

Interpretation: The above table shows the medical centre treatment of the company, tells that more than (51%) of the respondents are dissatisfied with the medical centre treatment and (7%) of the respondents are satisfied with the medical centre treatment.

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FIGURE 4.5 The above table has been diagrammatically represented as follows :

Satisfaction level of the medical centre Treatment

60 51 50 40 30 22 20 12 10 0 Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied 7 8

Inference: Most of the respondents are dissatisfied with medical centre treatment. Because first aid and facilities are not available.

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TABLE 4 .7 SHOWS SATISFACTION LEVEL OF UNIFORM AND PROTECTIVE CLOTHING

Option Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total Source: Primary Data Interpretation:

No of Respondent 16 56 19 3 6 100

Percentage 16 56 19 3 6 100

The above table shows that the satisfactions level of uniform & protective clothing of the company, tells that more than (56%) of the respondents are satisfied with the uniform & protective clothing and (3%) of the respondents are dissatisfied with the uniform & protective clothing.

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FIGURE 4.6 The above table has been diagrammatically represented as follows :

satisfaction level of Uniform and Protective closing

60 50 40 30 20 10 0
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied

56

16

19

Inference: Most of the employees are satisfied with uniform and protective closing. Because the company provide good safety measure.

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TABLE 4 .8 RESPONDENTS ACCEPTANCE LEVEL ON FACILITIES OFFERED BY WELFARE CLUB

Option Strongly Agree Agree Undecided Disagree Strongly Disagree Total Source: Primary Data Interpretation:

No of Respondent 9 40 18 27 6 100

Percentage 9 40 18 27 6 100

The above table shows that the facilities offered by welfare club of the company, tells that more than (40%) of the respondents are agree with the welfare club and (6%) of the respondents are strongly disagree with the welfare club.

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FIGURE 4.7 The above table has been diagrammatically represented as follows :

Inference: Most of the respondents are agree with the acceptance level on facilities offered by welfare clubs. Because welfare clubs provide adequate facilities to the employees.

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TABLE 4 .9 OPINION ABOUT VISITING THE COOPERATIVE STORE TO MAKE THE PURCHASES

Option Always Often Sometimes Rarely Never Total Source: Primary Data

No of Respondent 22 56 12 7 3 100

Percentage 22 56 12 7 3 100

Interpretation: The above table shows that the opinion about visiting to make the purchase in the cooperative store reveals that almost half (56%) of the respondent are often purchase and the least (3%) of the respondent are never purchase in the cooperative store.

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FIGURE 4.8 The above table has been diagrammatically represented as follows :

Opinion about visiting the cooperative store

60
56

50

40

30
22

20
12

10

7 3

0
Always Often Sometimes Rarely Never

Inference: Most of the respondents often visiting the cooperative store to make the purchase. Because the available store in enough for the employees to make a purchase.

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TABLE 4 .10 SHOWS OPINION REGARDING LEAVE TRAVEL CONCESSION

Option Strongly Agree Agree Undecided Disagree Strongly Disagree Total Source: Primary Data

No of Respondent 15 38 12 27 8 100

Percentage 15 38 12 27 8 100

Interpretation: The above table shows that the opinion regarding leave travel concession, almost (38%) of the respondents are agree and (8%) of the respondents are strongly disagree.

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FIGURE 4.9 The above table has been diagrammatically represented as follows :

Opinion regarding leave Travel concession

40 35 30 25 20 15 10 5 0 38 27 15 12 8

Inference: Most of the respondents are agree regarding the travel concession. Because the company provide bus facility for their employees.

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TABLE 4 .11 SHOWS OPINION REGARDING HOUSING FACILITY

Option Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total Source: Primary Data

No of Respondent 13 9 22 51 5 100

Percentage 13 9 22 51 5 100

Interpretation: he above table shows that the opinion about housing facilities provided by the company, tells that more than (51%) of the respondents are dissatisfied with the housing facilities and (5%) of the respondents are highly dissatisfied with the housing facilities.

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FIGURE 4.10 The above table has been diagrammatically represented as follows :

opinion regarding Housing Facility

60 50 40 30 20 10 0 13 9 5 22

51

Inference: Most of the respondents are dissatisfied with the housing facility, because the company provides housing facilities only for the top executives.

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TABLE 4 .12 OPINION ABOUT THE QUALITY EDUCATION TO THE EMPLOYEES CHILDREN

Option Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total Source: Primary Data Interpretation:

No of Respondent 25 36 21 11 7 100

Percentage 25 36 21 11 7 100

The above table shows that the opinion about education to the employers children of the company, tells that more than (36%) of the respondent are satisfied and (7%) of the respondents are highly dissatisfied with the education.

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FIGURE 4.11 The above table has been diagrammatically represented as follows :

Opinion about quality of education to the employees children

Highly dissatisfied

Dissatisfied

11

Neutral

21

Satisfied

36

Highly satisfied

25 0 5 10 15 20 25 30 35 40

Inference: Most of the employees are satisfied with the quality education to the employees children, because the company provides education to their employees children in their school.

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TABLE 4 .13 SHOWS OPINION ABOUT THE TRAINING AND DEVELOPMENT

Option Excellent Good Average Fair Poor Total Source: Primary Data Interpretation:

No of Respondent 14 52 23 8 3 100

Percentage 14 52 23 8 3 100

The above table shows that opinion about the training of development of the company, tells that more than (52%) of the respondents have good opinion and (3%) of the respondents have poor opinion about the training of development provides by the company.

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FIGURE 4.12 The above table has been diagrammatically represented as follows :

Opinion about Training and Development

60 52 50 40 30 23 20 10 8 0
Excellent Good Average Fair

14

Poor

Inference: Most of the respondents feel good about training and development, because the company provides training to the employees, whenever it is necessary.

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TABLE 4 .14 SHOWS OPINION REGARDING CANTEEN FACILITY

Option Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total Source: Primary Data Interpretation:

No of Respondent 15 27 6 42 10 100

Percentage 15 27 6 42 10 100

The above table shows that opinion about the canteen facility of the company, tells that (42%) of the respondents are dissatisfied with the canteen facility and (6%) of the respondents are neutral with the canteen facility.

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FIGURE 4.13

Opinion Regarding canteen facilities

45 40 35 30 25 20 15 10 15 10 6 27 42

5
0
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied

The above follows :

table

has

been

diagrammatically

represented as

Inference: Most of the employees are dissatisfied with the regarding canteen facilities, because the food provided them is not in good quality.

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TABLE 4 .15 SHOWS OPINION REGARDING FESTIVAL ADVANCE

Option Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied Total Source: Primary Data Interpretation:

No of Respondent 15 42 6 27 10 100

Percentage 15 42 6 27 10 100

The above table shows opinion about the festival advance provided by the company, tells that (42%) of the respondents are satisfied and (6%) of the respondents are neutral opinion.

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FIGURE 4.14 The above table has been diagrammatically represented as follows :

Opinion regarding Festival Advance

45 40 35 30 25 20 15 10 5 0

42

27 15 6 10

Inference: Most of the employees are satisfied with the regarding festival advance, because the company provides enough incentives and bonus to the employees during festivals.

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TABLE 4 .16 SHOWS OPINION ABOUT EFFECTIVENESS OF EMPLOYEES STATE INSURANCE SCHEME (ESI)

Option Highly Effective Effective Neutral Ineffective Highly ineffective Total Source: Primary Data

No of Respondent 15 46 23 9 7 100

Percentage 15 46 23 9 7 100

Interpretation: The above table shows the opinion about the employers state insurance scheme provided b the company, tells that (46%) of the respondents have effective opinion and (7%) of the respondents have highly ineffective opinion about the employers state insurance scheme provided by the company.

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FIGURE 4.15 The above table has been diagrammatically represented as follows :

Opinion about effectives of employees state insurance

50 45 40 35 30 46

25
20 15 10 5 0
Highly Effective Effective

23 15 9 7

Neutral

Ineffective

Highly ineffective

Inference: Most of the employees are opinion about effectiveness of employee state insurance scheme is effective, because the company provide several benefit schemes for the employees.

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TABLE 4 .17 SHOWS OPINION ABOUT EFFECTIVENESS OF MEALS CARRIER

Option Highly Effective Effective Neutral Ineffective Highly ineffective Total Source: Primary Data

No of Respondent 17 52 5 23 3 100

Percentage 17 52 5 23 3 100

Interpretation: The above table shows the opinion about meals carrier provided b the company, tells that (52%) of the respondents have effective opinion and (3%) of the respondents have highly ineffective opinion.

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FIGURE 4.16 The above table has been diagrammatically represented as follows :

Opinion about effectiveness of meals carrier service

60 52 50 40 30 20 10 17 23

5
0
Highly Effective Effective Neutral

3
Ineffective

Highly ineffective

Inference: Most of the employees are opinion about the effectiveness of meal carrier service is effective, because food service contractors manage the food service operation on behalf of the organization, so the food is supply to the workers on time without any delay.

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TABLE 4 .18 OPINION ABOUT EFFECTIVENESS OF CONVEYANCE REIMBURSEMENT

Option Highly Effective Effective Neutral Ineffective Highly Ineffective Total Source: Primary Data

No of Respondent 21 48 4 19 8 100

Percentage 21 48 4 19 8 100

Interpretation: The above table shows the opinion about conveyance reimbursement provided by the company, tells that (48%) of the respondents have effective opinion and (4%) of the respondents have neutral opinion.

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FIGURE 4.17 The above table has been diagrammatically represented as follows :

Opinion about effectiveness of

Conveyance Reimbursement
50 40 30 20 10 0 4 21 19 8 48

Inference: Most of the employees are opinion about the effectiveness of conveyance reimbursement, because the company provides effective medical allowance.

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STATISTICAL TOOL CHI-SQUARE-TEST

The employees ESI benefits Excellent Good Options Average Fair Poor Total 15 46 23 9 7 100

Effectiveness of ESI schemes Highly effective Effective Neutral Ineffective Highly ineffective 18 30 20 13 19 100

Total 33 76 43 22 26 200

Hypothesis: HO : There is no significant relationship between the employees ESI benefits and effectiveness of ESI schemes H1 : There is a significant relationship between the employees ESI benefits and effectiveness of ESI schemes

Degree of freedom: Degree of freedom = (r-1) *(c-1), Where r = number of rows in the table c = number of columns in the table

Level of significance: Here we assume the level of significance = 0.05

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Calculated Table:

O 15 18 46 30 23 20 9 13 7 19

E 16.5 16.5 38.0 38.0 21.5 21.5 11.0 11.0 13.0 13.0

( O-E ) -1.5 1.5 8 -8 1.5 -1.5 -2 -2 -6 6 TOTAL

( O-E )2 2.25 2.25 64 64 2.25 2.25 4 4 36 36

( O-E)2/E 0.136 0.136 1.684 1.684 0.105 0.105 0.364 0.364 2.769 2.769 10.116

Degree of freedom = (r-1) * (c-1) =(5-1) *(4-1) =4

Calculated Value = 10.116 Table Value = 9.49

Here Calculated value is greater than the table value; CV >TV Therefore H0 is rejected and H1 is accepted.

Conclusion: There is no significant relationship between the employees ESI benefits and effectiveness of ESI schemes.

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CHAPTER V FINDINGS, SUGGESTIONS AND CONCLUSION

5.1 FINDINGS: 51% of employees were dissatisfied with the medical centre treatment. 56% of employees were satisfied with the uniformed protective clothing. 40% of employees agree that the welfare club provides adequate facilities. 56% of employees often visit the cooperative store to make the purchase. 38% of employees agree that the leave travel concession motivates them. 51% of employees were dissatisfied with the housing facility. 36% of employees were satisfied with the quality of education. 52% of employees feel that the training provided is good. 42% of employees were dissatisfied with the canteen facility. 42% of employees were satisfied with the festival advance. 46% of employees feel that employee state insurance scheme is effective. 52% of employees feel that meals carrier service is effective. 48% of employees feel that conveyance reimbursement is effective. There is a no significant relationship between the employees ESI benefits and effectiveness of ESI schemes.

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5.2

SUGGESTIONS:

Advanced medical equipment may be installed for better treatment. Leave Travel concession may be set uniform to all employees. Housing facility can be given to all the employees working in the organization. Co-operative store may be modified as departmental store by allowing the customer to make their own choice on buying products.

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5.3

CONCLUSION: The respondents possess definite a opinion towards the welfare facilities

in DCW and the facilities are intended to increase their commitments in services whereby productivity can also be highly improved. Management has to focus attention on the areas of welfare facilities studied in the earlier chapters and on the suggestions forwarded in this research work. It may be recommended to the management to implement the suggestions in order to motivate employees and to develop a harmonious and peaceful relationship between both employer and employees in the day-to-day work life.

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BIBILIOGRAHY References: C.R.Kothari, (2004) Research Methodology Methods and Techniques New Age International publishers. Dr.C.B. Mamoria, Dr.Satish Mamoria and S.V.Gankar, (2008)Dynamics of Industrial Relations Himalaya publishing House.

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APPENDIX-I QUESTIONNAIRE A STUDY ON EMPLOYEES WELFARE FACILITIES IN DCW LIMITED, SAHUPURAM. 1. 2. 3. Name : Educational Qualification Age : b) 26-30 c) 31-35 d)36-40 :

a) 18-25 e)Above 41 4. Experience :

a) Less than 5 years b) 6-10 years c) 11-15 years d) More than 15 years 5. Salary : a) Less than or equal to Rs.5,000/b)Rs.5,001/- - Rs.10,000/-

c) Rs.10,001/- - Rs.15,000/- d) More than Rs.15,001/Social Insurance measure: 6. Specify your opinion to the following:Facilities Gratuity ESI Provident Fund Compensation Retirement Benefits Medical Centre 7. Are you satisfied with the treatment extended by medical centre? a) Highly satisfied d) Dissatisfied b) Satisfied e) Highly Dissatisfied c) Neutral Excellent Good Average Fair Poor

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Uniform & Protective Clothing 8. Are you satisfied with the uniform and protective clothing provided by the management? a) Highly satisfied d) Dissatisfied Welfare clubs 9. Do you agree that your physical, mental and recreational needs are being adequately met by the activities and facilities offered by the club? a) Strongly agree b) Agree c)Undecided d)Disagree e)Strongly Disagree b) Satisfied e) Highly Dissatisfied c) Neutral

10.

Are you satisfied with the adequacy of the facilities offered by the club? a) Highly satisfied b) Satisfied c) Neutral d) Dissatisfied e) Highly Dissatisfied

Co-operative Stores 11. State your opinion towards the rate of the products sold in the co-operative stores a) Highly satisfied d) Dissatisfied b) Satisfied e) Highly Dissatisfied c) Neutral

12.

State your opinion about the quality of operative stores a) Highly satisfied d) Dissatisfied b) Satisfied

the products sold in the co-

c) Neutral

e) Highly Dissatisfied

13.

Do you agree that the store meet all your requirements of food grains and other domestic items? a) Strongly agree b) Agree c)Undecided d)Disagree e)Strongly Disagree

14.

How often do you visit the store to make purchase? a) Always b) Often c) Sometimes d) Rarely e) Never
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LTC & Traveling Allowance 15. Do you agree that LTC motivates you? a) Strongly agree b) Agree c)Undecided d)Disagree e)Strongly Disagree

Housing Facility 16. Are you satisfied with the housing facility provided by the management? a) Highly satisfied d) Dissatisfied b) Satisfied e) Highly Dissatisfied c) Neutral

Education 17. State the quality of education provided by the management of DCW to the employees children a) Highly satisfied d) Dissatisfied b) Satisfied e) Highly Dissatisfied c) Neutral

Training and Development 18. State your opinion about the Training and Development facilities provided by DCW. a) Excellent b)Good c)Average d) Fair e) Poor

Canteen 19. State the level of satisfaction towards the canteen facility a) Highly satisfied d) Dissatisfied b) Satisfied e) Highly Dissatisfied c) Neutral

Festival Advance 20. Are you satisfied with the festival advance? a) Highly satisfied d) Dissatisfied b) Satisfied e) Highly Dissatisfied c) Neutral

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ESI Scheme 21. State your opinion about the ESI scheme? a) Highly Effective b) Effective c) Neutral d) Ineffective e) Highly Ineffective

Meals carrier service 22. Rate the effectiveness of meals carrier service a) Highly Effective b) Effective c) Neutral d) Ineffective e) Highly Ineffective

Conveyance Reimbursement 23. Rate the effectiveness of conveyance Reimbursement a) Highly Effective b) Effective c) Neutral d) Ineffective e) Highly Ineffective

THANK YOU

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