Customer Service

Strongly Disagree

Disagree

No Opinion

Agree

Strongly Agree

1. I am aware of what the customers want 2. My Department is committed to customer service 3. The corporate culture emphasizes customer service 4. The customer comment card is an effective way of getting feedback from customers 5. The training I receive reinforces customer focus If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

Employee Development
6. Employee Development is seen as a key to success rather than a cost to [Company] 7. Future leaders are developed from within [Company] 8. I have many opportunities to learn new things 9. Managers receive appropriate training to enhance

Strongly Disagree

Disagree

No Opinion

Agree

Strongly Agree

their effectiveness 10. [Company] uses a systematic process for identifying employee development needs and implementing solutions If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

Career Development

Strongly Disagree

Disagree

No Opinion

Agree

Strongly Agree

11. I have career opportunities available to me 12. Job promotions are awarded based on merit 13. My Supervisor has given me good feedback on how I can advance my career at the Company 14. [Company] offers an excellent leadership development program 15. There is equal opportunity for advancement at [Company] If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

Change

Strongly Disagree

Disagree

No Opinion

Agree

Strongly Agree

16. I feel I have a positive attitude toward change and am looking forward to doing new things 17. My Department tries to find new and better ways to do things 18. My Department understands how changes affect business processes 19. The Leadership involves employees when making significant changes If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

Management
20. I am able to contact Senior Management as needed 21. I am satisfied with the information I receive from Management on whats going on in [Company]

Strongly Disagree

Disagree

No Opinion

Agree

Strongly Agree

22. I believe [Company] will use this surveys feedback to make improvements 23. Management is able to communicate a shared vision of[Company] to all employees 24. Managers are effective in addressing resistance to change 25. Managers empower employees to make effective decisions 26. Managers foster an organizational culture that promotes learning and creativity 27. Senior Management visits my department frequently 28. The management at the Company has a good understanding of my work environment and processes If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

Leadership

Strongly

Disagree

No Opinion

Agree

Strongly

Disagree

Agree

29. I feel confident in the Company leadership 30. I feel the organization is going in the right direction 31. Leaders listen to and use feedback 32. The Leadership is focused on process improvement 33. The Leadership is willing to change to meet new objectives If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

Teamwork
34. Conflicts within the team are handled appropriately 35. Employees work together to share ideas and resolve issues 36. I feel I am part of the team 37. In my Department, we work as a team 38. Leaders encourage others to work as a team 39. We cooperate and work together to effectively achieve organizational

Strongly Disagree

Disagree

No Opinion

Agree

Strongly Agree

objectives If [Company] were to make improvements in the areas listed above, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Improvement needed in number: What is your suggestion on how to improve this?

40. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?

-Excellent -Good -Average -Poor

41. Would you refer others who are seeking employment to [Company] ? If no, please provide explanation:

Yes

No

42. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?

43. I feel good about my continued employment with [Company] . If no, please provide explanation:

Yes

No

44. What changes do you see [Company] making in order to raise the standards?