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and hope for rescue. To create this hope, they engage in supportive, goal-achieving processes by influencing the survivors based on the situations circumstances while in pursuit of their ultimate goals (survival and rescue). According to Northouse (2004), Leadership is a process whereby an individual influences a group of individuals to achieve a common goal (p. 3). This definition in combination with different leadership theories provides a leader with flexibility depending on the leaders style, followers, and situation. This article analyzes five leadership theories (trait, skills, path-goal, leadermember exchange, and team) using eight characters (Jack, Locke, Sayid, Kate, Sun, Jin, Ana Lucia, and Eko) from Lost to demonstrate leadership theory in practice. The article concludes with a lesson plan for instructors to teach leadership theory using Lost episodes as the visual medium. Before discussing leadership theory in the television show Lost, it is necessary to introduce you to the show and its main characters.
Synopsis: Lost
On a beautiful day in Australia, passengers board Oceanic Air Flight 815 for what should be an uneventful trip over the Pacific Ocean. But midway through the flight, the tail of the plane is ripped off and the plane crashes on a large, remote island in the Pacific. Chaos and fear ensue. Passengers are dead, injured, and trapped in both the plane and under debris from the crash. As the survivors regroup, they hear a deafening animal roar from the interior of the junglethey begin to fear that they are not alone on the island. To uncover its secrets, the survivors explore a portion of the enormous islands steep mountains, dense jungle, and miles of beaches. The 48 wingsection survivors encounter genetically altered polar bears, a mysterious black monster, a group of kidnappers known as The Others, and a hatch that leads to an experimental bunker. Unbeknownst to these survivors, 23 tail-section survivors are encountering the same challenges on the other side of the island at a far greater cost. When the two groups unite after 48 days, only four of the tail-section members remain. As viewers watch the survivors daily struggle for survival, they glimpse, through flashbacks, the characters lives before boarding Flight 815. The flashbacks provide insight to the survivors thought processes and actions. In addition, they show the survivors interwoven lives, leaving viewers with the realization that the survivors are all connected by six degrees of separation (Kleinfeld, 2002, p. 61). Ironically, the survivors are unaware of most of these connections; their concern lies in the present and the abilities of their leaders. Eight of Losts leaders include Jack Sheppard, John Locke, Sayid Jarrah, Kate Austen, Sun Kwon, and Jin-Soo Kwon from the wing section of the plane and Ana Lucia Cortez and Mr. Eko from the tail section. Dr. Jack Sheppard (Jack), a spinal surgeon, brings integrity, foresight, and strategic and medical skills to the survivors. He is torn by his altruistic instinct
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to help others and his difficult relationships with those he loves. However altruistic, Jack is willing to do whatever it takes to ensure the health and safety of his group, including manipulation, torture, and confronting The Others. John Locke (Locke), a collections supervisor for a box manufacturing company, has strong survival, hunting, tracking, and strategic planning skills. He is very influential in his words and actions and is driven by a deep faith that fate controls the lives of the survivors and that the island chose them for a purpose. As a past victim of deception, manipulation, and control, he surrounds himself in privacy and mystery to protect him from being victimized ever again. Sayid Jarrah (Sayid) is an international military professional whose employers have included the Iraqi Republican Guard, U.S. Armed Forces, Australian Secret Intelligence Service, and U.S. Central Intelligence Agency. He is a very passionate man who listens to his heart and instincts, be it while torturing a traitor or in giving his heart and soul to a woman. Sayids military, interrogation, torture, electronic, and technological skills make him an ideal leader during critical situations on the island. Kate Austen (Kate) is a fugitive on the run for killing her abusive father. Independent, strong-minded, and not afraid of the unknown, Kate takes action while others are contemplating options. She is a master at adapting to quickly changing circumstances and influencing people. Kates mediation skills are critical in combating the survivors greatest weakness: the inability of three of their primary leaders (Jack, Locke, and Sayid) to agree upon anything. Sun Kwon (Sun), a housewife and member of the social elite from South Korea, appears to be a very passive, meek character; however, with time, her strong, persuasive, natural leadership style emerges. Sun is torn by a desire to live a life of independence and freedom and her love for her husband Jin-Soo Kwon. Suns ability to translate for her husband, her knowledge of herbal medicine, and her social skills are invaluable as the survivors encounter challenges on the island. Jin-Soo Kwon (Jin) is an enforcer for Suns father, a powerful South Korean businessman who engages in blackmail, extortion, and murder to attain his goals. Raised a fishermans son, Jin brings ocean navigation, fishing, and sailing skills to the island. At first glance, he is very domineering and demanding; however, Jin is also a very caring, loyal individual whose skills and work ethic make him a very effective leader when the situation arises. Ana Lucia Cortez (Ana Lucia), an ex-police officer, is the unquestioned leader of the group of survivors from the tail section of the plane. She is outspoken and distrustful and leads in a very militant style, providing information on a need-to-know-only basis. Ana Lucias police officer training provides her with experience in investigation, interrogation, and strategic planning. Mr. Eko (Eko), a member of Ana Lucias group, is a powerful Nigerian warlord who disguises himself as a priest to escape authorities. As a teenager, he saved his brother Yemis life by killing a man; as an adult, he inadvertently causes Yemis death during a drug run. Ekos sheer power, tracking skills, and
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deep faith that people are saved (spiritually, emotionally, and physically) in different ways lends to his strength as a leader. Instead of seeing evil in a persons actions, he seeks to understand purpose for the action and asks if the person is able to forgive himself. These eight characters strong leadership abilities are the key to saving the survivors from themselves and the dangers that lurk on the island. Through their actions, this article analyzes five leadership theories. These include two leaderfocused (traits and skills), one situation-focused (path-goal), and two social dynamicfocused (leader-member exchange and team) leadership theories.
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the series. He portrayed an image that nothing could shake his self-confidence, which provided strength, courage, and hope to his followers. Another example of self-confidence as a leadership trait can be seen in Eko. Confidence in himself and his abilities enabled him to overthrow a Nigerian warlord. Once Eko became the warlord, his self-confidence had to be absolute and unwavering lest he be murdered by his followers and his enemies. On the island, these traits saved his life several times. During The Others second attack upon his group of survivors, Eko killed one of his attackers in self-defense, a feat enabled by his confidence in his fighting abilities and his will to live (Episode 207). It was this same confidence in himself and his innocence that enabled a determined Eko to face the mysterious black monster without fear (Episode 305).
Determination
In addition to being an example of self-confidence, Eko is a prime example of how a leader uses determination to meet a goal or finish a project at all costs (Northouse, 2004). When a bullet wound infection rendered Sawyer unconscious, Eko realized he had to take Sawyer to the doctor (Jack) as quickly as possible. Determined to save Sawyers life, Eko risked his own life by taking a shortcut through The Others territory (Episode 208). When Eko discovered that Charlie, a drug-addicted rock star, found a heroinfilled statue in a plane crash, he forced Charlie to take him to the crash site. Despite Charlies resistance, Ekos determination was unavoidable and Charlie took him to the plane. Flashbacks revealed that this was Ekos drug trafficking plane and that it contained his brothers body. After burying Yemis body, Eko found resolution and a determined purpose to build a church as a place for hope and forgiveness for the survivors (Episode 219). Later, despite severe injuries from a polar bear attack, Ekos determination ultimately drove him to confront the mysterious force known as the black monster (Episode 305). Integrity Integrity refers to a leaders ethical standards and abilities to be truthful (Northouse, 2004). Before the crash of Flight 815, Jack made a difficult decision to report his own father to the medical board after he realized his father performed an operation while intoxicated, which resulted in the death of a patient (Episode 111). Once on the island, Jack provided medical care to individuals, regardless of his feelings toward them. When Sawyer was on the brink of death from a bullet would infection, Jacks 24-hour medical attention saved Sawyers life. The fact that Sawyer was Jacks nemesis in the group of survivors attests to Jacks unwavering integrity to do what is just, regardless of personal issues or feelings. Jack continually did what he believed was ethical and best for the group, regardless of whether it required a personal sacrifice on his part. During the standoff with The Others, Jack knew that the survival of the remaining survivors
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was in part dependent upon Kates leadership and Sawyers skills (Episode 306). Jack also knew that by threatening Bens life, he would face severe consequences once Ben regained consciousness from his surgery. Yet Jacks ethics and integrity forced him to sacrifice his own life for the well-being of the remaining survivors. Sociability Sociability is the leaders ability to create pleasant relationships with others (Northouse, 2004). Sun took the time to get to know the other survivors, an action that significantly impacted the lives of those she loved on more than one occasion. Her ability to mediate and communicate with others was key to dismantling an explosive situation when Jin was accused of burning an escape raft that was being built by several of the survivors. After Kate was exposed as a fugitive and ostracized by the survivors, Sun continued to be Kates friend and confidant (Episode 122). Suns sociability allowed her to become a catalyst in the re-creation of a trusting relationship between Kate and the other survivors. While Suns leadership traits were subtler than Jacks or Ekos, she was equally as important to the passengers that sought her out as a leader. All three leaders had very different lives before they met and yet, despite their differences, they shared similar leadership traits. Traits alone, however, do not necessarily make great leaders. Because the leaders of Flight 815 struggled for the survival of themselves and their followers, their skills also became apparent. Many of the characters demonstrated leadership abilities associated with the skills approach to leadership.
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Born a fishermans son, Jins fishing and sailing skills were invaluable to the survivors. Jins fishing provided seafood for the survivors and in time, he taught others how to fish, including Hurley, the uncoordinated lottery winner of the group (Episode 113). Jins sailing abilities were requisitioned by Sayid to assist in a plot against The Others (Episode 223). Because Sayid did not know how to sail and the sailboats owner, Desmond, was unwilling to help, the success of the mission was directly dependent upon Jins sailing and navigation skills. In addition to technical skills, Jin and the other leaders possessed invaluable human skills.
Human Skills All of the Lost leaders demonstrated exceptional human skills. These skills involved being able to communicate and work effectively with the other survivors and The Others (Northouse, 2004). On numerous occasions, Kates communication and negotiation skills settled arguments between Jack, Sawyer, Sayid, and Locke. Lockes skills empowered Charlie to face and conquer his heroin addiction, not by forcing Charlie to quit but by giving Charlie the heroin and allowing him to choose his own path (Episode 107). Jins human skills were remarkable. He was the only person on the island that did not speak English, yet he taught others how to fish (Episode 119) and assisted in constructing two escape rafts (Episodes 114119). He also led a search party for his friend, Michael, who was in the jungle looking for his son, Walt, who had been kidnapped by The Others (Episode 205). Sayid used his human skills to win the trust of Danielle, a woman who had lived in hiding from The Others for decades on the island (Episode 109). From her, Sayid learned invaluable information about The Others and the island, which proved to be life-saving information when combined with conceptual skills.
Conceptual Skills Though many of the leaders demonstrated conceptual skills, which involve developing and understanding abstract concepts and ideas (Northouse, 2004), Sayids were the most notable. His skills ranged from developing a transistor radio and antennae receivers (technical skills) to creating effective strategic plans (conceptual skills). In the shows second season, Sayid was involved in several critical strategic plans that affected the lives of the entire group, whether they knew it or not. After capturing a man in one of her traps that she set across the island in order to protect herself from capture, Danielle turned the captured man over to Sayid. Sayid covertly interrogated the captured man, who called himself Henry Gale (Henry), to determine if he was an innocent man or one of The Others (Episodes 214218). At face value, Henry appeared to be a helpless
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victim, yet Sayids experience, gut instinct, and abstract skills told him the man was lying. To prove the mans guilt or innocence, Sayid went to find the crash site where Henry indicated that he had buried his wife. Unfortunately for the man who called himself Henry Gale, Sayid had the foresight to dig up the wifes body. Instead of finding a womans body, he found the body of the real Henry Gale, exposing the captured man (Ben) as one of The Others. Sayid used the conceptual skills he developed over the years to be an effective leader to prevent Ben from infiltrating the survivors. Whether the leader uses learned skills or inherent traits, these leaderfocused theories help provide insight about the leader. However, these theories do not take into account how situations influence leadership. Situational theories, such as the path-goal leadership theory, suggest that circumstances have a significant impact on what the leader does and how effective the leader is in any given situation.
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Removing Obstacles According to path-goal theory, as followers pursue goals it is the leaders responsibility to remove obstacles that would prevent the follower from attaining the goals (Northouse, 2004). When the leader cannot remove obstacles, it is the leaders responsibility to guide the followers on a path around the obstacles or to introduce skills and knowledge so the followers can overcome the obstacles. These are skills at which Locke excelled; he recognized the need for everyone to live off the land in order to survive, but he also recognized one major obstacle that stood in the way. Most of the survivors did not know how to live off the land; therefore, Locke taught them the required knowledge and skills to do so. Locke included people in his decision-making processes, thus removing the barriers created when people felt they had no control. To remove selfdoubt, Locke encouraged high performance in everyone. Whether it was constructing a baby crib, ending a drug habit, or recovering from the loss of a loved one, Locke encouraged people to face their fears and he challenged them find the best solution to accomplish their goals. Lockes actions in removing obstacles involved supporting his followers; however, Kate was also a key supporter and motivator for the survivors. Supporting Followers To be an effective path-goal leader, one must support and motivate followers and demonstrate the expected behaviors and attitudes that are appropriate to achieve established goals (Northouse, 2004). The leader must find a way to motivate and connect with followers to help them complete a task. Kate supported her followers in a variety of ways, depending on the individual follower. Interestingly, Kates greatest impact was in supporting another leader, Jack. At one point, Jack gave up hope of rescue and in his abilities as the groups primary leader. It was through Kates support that he regained belief in himself. Instead of giving Jack a pep talk, she took Jack to play a game of golf with other survivors (Episode 109). In doing this, she rejuvenated a connection within Jack between himself and his followers. Jack realized how much they looked to him for support and guidance; he realized that if he gave up hope, they would all give up hope. In this manner, Kate did not force Jack to continue being a leader for the sake of the other survivors; instead she found a way to connect with Jack and help him rediscover his own belief in both himself and their goals of rescue and survival. The survivors held Kate, Locke, and Ana Lucia in high regard, because they enabled success in their followers by focusing on the individual followers and their circumstances (Elkins & Keller, 2003). Although the situation-focused path-goal leadership theory is more inclusive than the leader-focused theories,
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it still does not take into account the influence and responsibilities of the followers. Theories that focus on the social dynamics between the leader, follower, and situation include leader-member exchange and team leadership theories.
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During the acquaintance stage, Kate traded personal information with Jack and Sawyer, including the situation that led to her flight as a fugitive. A strong emotional bond began to form between Kate and the two men; a bond so strong that at times each man was willing to give his life to save Kate. As is characteristic of phase two, this was not an entirely smooth process due to the testing of roles and relationships. When Jack, Locke, and Sawyer excluded Kate on a mission to confront The Others, Kate followed and was captured by The Others (Episode 211). Over time, Kate, Sawyer, Sayid, and Jack learned that they could trust and depend on each other and that leaving any one of them out of the loop was disadvantageous to the lives of all of the survivors. As they became more highly regarded by one another, they moved to the third phase, partnership. Phase 3: Partnership The partnership phase is characterized by high-quality exchanges, negotiations, reciprocating influences, and group-interested motives (Northouse, 2004). On the island, Jack and Sayid entered this LMX relational phase and developed a valuable partnership. As partners, Jack and Sayid developed a strategic plan to attempt to overcome The Others. Their plan was highly dependent on trust and reliance in each other as well as the other followers and leaders involved in the attempt. Jack, Kate, and Sawyer began a journey across the island to rescue another survivor who had been captured by The Others. In this journey, they realized one of their fellow survivors accompanying them on the rescuer mission could not be trusted and was leading them into a trap. Ultimately they made the decision, under Jacks leadership, to not abort the journey and be lead into the trap. As a result, The Others captured the three and their initial rescue attempt failed (Episodes 223306). This instance is strong evidence that the three, along with Sayid, entered into the LMX partnership phase. Their willingness to trust in each other and put their own fears and needs aside for the greater good of the group is strongly seen through their willingness to knowingly be lead into captivity. While in captivity, Kate and Sawyer were held in adjacent outdoor zoo enclosures and Jack was held in an isolated underground cavern. Despite their isolation while imprisoned, the three remained loyal to one another and ultimately to the larger group of survivors in their actions and the ways in which they communicated and dealt with the actions of their captors, The Others (Episode 306). In every instance that Jack, Sawyer, and Sayid complete a task that improves Kates and the other passengers chance of survival, the leaderfollower relationship grows stronger. This supports Elkins and Kellers (2003) idea that the followers reactions to the requests of the leader influences the leaders perceptions of follower trust and loyalty. The more the followers act according to the leaders request, the more highly the team leader regards them.
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led to the capture and exposure The Others leader. Danielle explained that the mysterious black monster was the islands security system (its way of protecting its secrets) and that there were consequences if the monster was crossed (Episode 109); she also explained the presence of The Others on the island. Later, she contacted Sayid after capturing one of The Others in one of her traps that she had set across the island in order to protect herself from capture (Episode 214). Through the networks formed with the survivors and alliances with outside individuals, such as Danielle, the team was able to forecast pending dangers and take action to prevent the negative changes from occurring. Preventing Negative Changes As the team predicts environmental changes, they are better prepared to adapt to upcoming changes. This preparation and adaptation allows the team to prevent, or at least minimize, negative changes to the group. Danielle warned Sayid that Henry Gale, the man Danielle had captured in one of her traps, would deny his association with The Others, and it was this tip that pushed Sayid to dig up the grave of Henry Gales wife and expose the captured man as Ben, one of The Others (Episodes 218). If the team had released Ben and taken him in as another survivor, the negative consequences to the survivors could have been devastating. Whether analyzing through team, leader-member exchange, path-goal, skills, or trait leadership theory, there are an abundant number of examples that illustrate leadership in the television series Lost. Jack, Locke, Sayid, Kate, Sun, Jin, Ana Lucia, and Eko all played key roles in the safety and health of the crash survivors from Flight 815. The combination of theory and a visual medium, such as Lost, can be used to effectively teach leadership development.
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TABLE 1:
Activity Type
Activity Description
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Watch scenes that highlight the five leadership theories featured in this lesson
Students view episodes of Lost that spotlight main characters leadership abilities. Utilizing these episodes, facilitate a discussion using the discussion questions provided in Table 2. Students view clips from the show allowing for numerous leadership theories to be covered in a relatively short period of time. Discussion questions listed in Table 2 can be used to facilitate discussion. LMX Path-goal theory Team leadership Trait theory Skills theory
LMX
journal
Episode 101: Jack;Trait theory Facilitators assist and Episode 107: Locke;Trait theory assess participants Episode 102: Kate; LMX theory learning. Episode 218: Sayid;Team leadership theory Episode 119: Jin; Skills theory Episode 122: Sun;Trait theory Episode 208: Eko;Trait theory Episode 207: Ana Lucia; Path goal theory Episode 306: Jack having control over the Facilitators assist and survival of the Others leader;Trait theory assess participants Episode 223: Jins ability to sail a boat; learning. Skill theory Episode 207: Ana Lucia defined two key strategies in order to survive; Path-goal theory Episode 211: Kate is captured by The Others and Jack and Sawyer are willing to risk their lives to save her; LMX theory Episode 218: Sayid discovers the false grave of Henry Gale and exposes Ben as traitor;Team leadership theory Episode 111: Jack reports Reports his Students have the father to the medical board for opportunity to conducting a surgery while intoxicated reflect on their own leadership
Trait theory
through writing exercises which leader and leadership style they emulate and the positive and negative aspects of their own leadership style.
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Students simulate the actions necessary to survive on a deserted island.They are provided with specifications about the island and objects they have at their disposal. Students must create shelter, find food and water, and devise a rescue plan.
Episode 306: Eko confronts Confronts the black monster Episode 205: Jin leads Leads search party for characteristics and friend Michael relate them back to Episode 102: Kate dismantles Dismantles experiences they gun to prevent future problems associated may encounter in the with having a deadly weapon future or have Episode 122: Remains friends with Kate following encountered in the Kates exposure as a fugitive; Sun theory past. Episode 109: Sayids alliance with Danielle that allows for more information regarding the Others Episode 104: Locke instructs Instructs the other passengers how to live off of the land; Locke theory Episode 207: Ana Lucia provides Provides mouth-to-mouth resuscitation to save a young passenger This could be a useful icebreaker to begin Students begin to discussions regarding leadership or in familiarize conjunction with another activity to themselves with reinforce the difficulties of leadership in struggles associated harsh conditions and challenging situations. with leading individuals in difficult situations.
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Discussion Questions
LMX Path-goal theory Team leadership Trait theory Skills theory LMX Path-goal theory Team leadership Trait theory Skills theory
Which character provides the best example of each of the leadership theories covered in this lesson? Support your choice with examples from the series. Motivation plays a critical role in LMX, path-goal, and team leadership theory. In the scenes viewed, what tactics, skills, or phrases did the leaders utilize to motivate other passengers? What are the similarities and differences in LMX, path-goal, team leadership, trait, skills theory? How do the leaders in Lost demonstrate the theories similarities and differences? What are your personal leadership characteristics? Which Lost leader do you relate best to in regards to leadership characteristics? Why? What could each Lost character do to change or improve to become a better leader? What can you change or improve to become a better leader?
Comprehension of motivation and appropriate motivation techniques as they relate to key leadership theories
reflect on which leadership theory best describes them. Table 2 (Questions for Discussion) provides suggested discussion questions to use in conjunction with teaching leadership theories through examples as seen in Lost.
Conclusion
Jack, Locke, Sayid, Kate, Sun, Jin, Ana Lucia, and Eko are all crash survivors who were struggling with personal issues after surviving a harrowing
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ordeal in addition to being responsible for the survival of the remaining passengers. Though each leader personified a variety of leadership theories, this article focused on specific examples of traits, skills, path-goal, LMX, and team leadership theories. In this work, trait leadership was demonstrated through the actions of Jack, Sun, and Eko. Skills leadership was demonstrated using Jins, Lockes, and Sayids abilities. Ana Lucia, Locke, and Kate were used to demonstrate path-goal leadership in action. Jack, Sayid, Sawyer, and Kate were used as examples in both the LMX and team leadership theories. Each demonstrated a variety of leadership theories, but no leadership style can be considered better or stronger than another. With multiple leaders demonstrating different leadership theories, the survivors were able to work with a leader that best complemented them and their needs. By understanding each of these characters, leadership theories can be taught using creative and engaging methods. Through the combined use of lecture, popular culture artifacts, and reflection questions, students are provided with multiple learning opportunities. They have an opportunity to not only learn about leadership theories and see them in action but also determine what leadership theory they, themselves, might be able to utilize.
References
Abrams, J. J. (Producer). (2004). Lost [Television series]. New York: ABC. Ayman, R. (2004). Situational and contingency approaches to leadership. In J. Antonakis, A. T. Cianciolo, & R. J. Sternberg (Eds.), The nature of leadership (pp. 148170). Thousand Oaks, CA: Sage. Burns, J. Z., & Otte, F. L. (1999). Implications of leader member exchange theory and research for human resource development research. Human Resource Development Quarterly, 10(3), 225247. Elkins, T., & Keller, R. T. (2003). Leadership in research and development organizations: A literature review and conceptual framework. The Leadership Quarterly, 14, 587606. Famous-Quotes-And-Quotations. (2006). Napoleon Bonapartes quote. Retrieved November 24, 2006, from: http://www.famous-quotes-and-quotations.com/leadershipquotes.html. Graen, G. B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6(2), 219247. Hill, S. E. K. (2004). Team leadership. In P. G. Northouse (Ed.), Leadership theory and practice. (pp. 203234). Thousand Oaks, CA: Sage. House, R. J. (1971). A path-goal theory of leader effectiveness. Administrative Science Quarterly, 16, 321338. House, R. J. (1996). Path-goal theory of leadership: Lesson, legacy, and a reformulated theory. Leadership Quarterly, 7(3) 323353.
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Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). New York: John Wiley. Katz, R. L. (1955). Skills of an effective administrator. Harvard Business Review, 33(1), 3342. Kleinfeld, J. S. (2002). The small world problem. Society, 39(2), 6167. Lee, J. (1997). Leader member exchange: The Pelz Effect and cooperative communication between group members. Management Communication Quarterly, 11(2), 266287. McGrath, J. E. (1962). Leadership behavior: Some requirements for leadership training. Washington, DC: U.S. Civil Service Commission. Northouse, P. G. (2004). Leadership theory and practice. Thousand Oaks, CA: Sage. Schriesheim, J. F., & Schriesheim, C. A. (1980). A test of the path-goal theory of leadership and some suggested directions for future leadership. Personnel Psychology 33, 349370. Billie Sudbrack is the technical trainer for Crossroads Systems, Inc., in Austin, Texas. Her business functions have included trainer, technical writer, business analyst, project manager, and quality control/assurance analyst. Her training classes have included human resource policies and benefits, OSHA safety, storage routers, and software applications. She graduated with a Bachelor of Science from University of Northern Colorado. She is currently working on her masters degree in educational human resource development at Texas A&M University. Sarah Trombley is a PhD student at Texas A&M University in the Human Resource Development program and full-time admissions counselor at Texas A&M University at Galveston. She holds a Bachelor of History from Texas A&M University. Her research interests focus on individual motivation and individual and organizational responses to change.
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