Model Question Paper Managing Human Resource in Projects Subject Code-PM0013 Part A-1 Marks question

Q. No. Question Statement A state legislator concerned about the transportation of toxic wastes from power plant to repository site is an example of___________________ a. b. c. d. Legal right Political support Health & safety Economic interest

Which among the following defines cross functional team?

a.The team may have people from varied culture, having different nature and perception. b.The responsibilities of the project manager may range from just coordinating with other managers outside the project. c.The team and the organisations relationship may also be temporary, thus staff related project management process must address these transitory relationships.

d. HR activities are split between the project manager and other managers in the organisation. Projects are often considered as an efficient way of organising and ___________ knowledge resources and the success of the projects is very much dependent upon the competence of single employees contributing to the team. a. Leading b. Managing c. Integrating d. Collecting

A communication management plan is a________a. b. c. d. 4

The project management plan describes the methods for ___________________project information. a. Acquiring and distributing b. Developing and deploying c. Acquiring and deploying d. Developing and distributing

A document A plan A strategy All of the above

5 6 Listening skills are the __________aspect s of communications.

a. b. c. d.

Ethical Physical Moral Mental

A proper stakeholder management process is essential because : a. b. c. d. They can affect the outcome of the project Their inputs may help proper design of the project There may be political & social ramifications All of the above

________________are used to predict the performance of the upcoming projects. a. Reporting performance b. Forecasting methods c. Communication methods d. Communication models ________________ include all correspondence and documents describing the project. a. Project reports b. Stakeholder records c. Project records d. Stakeholder reports Projects, flexibility, _________________ , and deadlines are buzzwords in todays workplaces. a.Project management teams b.Project managers c.Team members d.Cross functional teams _____________ are those whose current outputs are highly dependent upon past inputs and therefore predictable. a. Moving average b. Linear prediction c. Growth curve d. Linear systems The term _________ variance refers specifically to the cost performance of a particular project. a. Schedule b. Performance c. Cost d. Scope

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A project competency can be divided into core functions and __________________functions a. b. c. d. 13

Inbuilt in the Basic Communication Model is an action to acknowledge a ________. a. Message

Faculty Facilitating Fake Filtering

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b. Information c. Data d. Communication Which one of the following is a tool for reporting performance? a. Performance reports b. Variance analysis c. Interpersonal skills d. Communication methods

In project management delegation has to take place at the _______________level a. b. c. d. 16 ________________is a pioneer and a leading authority in the field of project management. a. b. c. d. 17
______________ are used to exchange information. a. Information distribution b. Data exchange c. Communication skills d. Information gathering and retrieval systems The purpose of a communication management plan is to define the _____________ requirements for the project. a. Information b. Communication c. Message d. Data

Individual Institutional Competitive Hierarchical

Harold kerzner Juran Peter drucker Bill gates

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Contract administration is the responsibility of ____________ a. b. c. d. Project manager Finance manager Vendor manager HR manager

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__________lists the method and timing of releasing team member. a.Release criteria b.Staff acquisition c.Resource calendars d. Training needs Scope changes should be clearly communicated to the _____________ in the initial stages of the project. a. Project team b. Project managers c. Stakeholders d. Organisation

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____________ is an important output of Human Resource plan. a. Staffing management plan b. Project management plan c. Enterprise environmental factors d.Resource calendars The components of the communication management process are planning communication, distributing information, reporting performance and _____________. a. Managing project team expectations b. Acquiring project team members c. Managing stakeholder expectations d. Acquiring project managers which among the following is one of the tools and techniques for creating a Human Resource (HR) plan? a. Organisation charts and position description b. Organisational culture c. Project management plan d. Pre-assignment

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Human resource management means making effective use of ___________________ a. b. c. d. 26

Success of a project largely depends on people and________________. a. Process

Skills Process People Procedure

b. Management

c. Organisation

d. Human Resources

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The project HR management processes is classified into ________ groups.

a.Four

b. Eight

c. Two

d. Six

____________________is out of control in highly technical and scarce professional projects. a. b. c. d. Inventory turnover Machine turnover Staff turnover Financial turnover

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Responsibility assignment matrix (RAM) illustrates the connections between _________ and project team members. a. Roles b. Responsibilities c. Groups d. Work packages People management system explores the challenges that HRM meet in ____________ organisations. a. People-based b. Process-based c. Project-based d. Team-based People management systems improve people capability when they integrate it with strategic, functional, and ________ capabilities. a. Team b.Project manager. c.Individual d.Project Which of the following statements define pre-assignment?

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a.The process of selecting project team members in advance

b.The process of obtaining the specific people needed to accomplish all phases of the given project.

c.The process of delegating responsibilities and tasks, monitoring team performance, providing feedback, solving issues, and coordinating changes to enhance overall project performance.

d. The method of identifying and documenting project roles, responsibilities, required skills, reporting relationships and creating a staffing management plan.

Which one of the following is used to signify the system of processes, role structures, and activities through which Human Resource Management is performed? a. People management system b. Project management c. Human Resource Management d.Organisation charts Providing forecasts is another element of the report ___________ process. a. Forecasting b. Performance c. Reporting d. Scheduling Human Resource organisation refers to the role structure of players that are ________ in the people management system. a. Common b. Important c. Insignificant d. Central

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36 37 Learning Styles inventory (LSI), was developed by ___________in 1981.

a. b. c. d.

Harold kerzner David buckner David kolb deming

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_____________ units are essential to the proper management of a project. a. Responsible b. Accountable c. Time d. Calendar The nucleus energy of a project is the ____________ that drives the project towards object fulfillment. a. Human workforce b. Organisation c. Project manager d. Team leader

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The key to the success of any project depends on how well we manage _________________interactions a. b. c. d. dysfunctional long run human regular

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Reasons for choosing contact team instead of the companys own employees is due to shortage of ___________________ a. b. c. d. staff land money target

Part B -2 Marks question

Q. No. Question Statement
Managing resources is having the required __________, ___________ and ________ available at the right time a. Budget, time, resource b. Schedule, tools, resource c. Knowledge, competencies, tools d. Competencies, resource, time Skills like _______, predicting impact, __________ are valuable assets for managing a team. a. Sympathy, innovativeness

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b. Managing, building c. Creating,courage d. Determining,desperate Which one of the following is not a step in the basic communication model? a. Encode the data, so that no external entity can comprehend it b. Use insecure medium for data transfer c. Prevent any interference to data transfer d. Decode the data from its encoded form An organisational chart of a company usually shows the ___________ and ____________ who are the part of the organisation. a. Project leaders and project team b. Team leaders and managers c. Managers and sub-workers d. Project team and team members A hierarchical organisation is an organisational structure where every entity in the organisation except one is_____________ to single other entity. a. Main b. Subordinate c. Unique d. Similar Which one of the following questions is not raised while planning acquisition of project team? a. Will the human resource come from within the organization or from external, contracted sources? b. What will be the backup plan for resource sharing? c. What are the costs associated with each level of expertise needed for the project? d. Will team members need to work in a central location or can they work from distant locations? Changes in roles of two players in the Human Resource organisation are____________ and______________. a. Project managers, project team b. Team members, project management c. Staff managers, Team leaders d. Line managers, Human Resource departments Once the stakeholder table has been filled with _______________ completely, it needs to be____________. a.Information, reported b. Data, distributed c. Information, analysis d. Information, analysed _________ a project team is a ___________process that needs to be assessed on an ongoing basis. a. Managing,ongoing b. Developing,Slow c. Creating,organised d. Developing,continous What does the acronym RACI stand for?

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a. Responsible, Acceptable, Controlled, Integrated b. Responsible, Accountable, Consulted, Informed c. Resource, Accountable, Consulted, Integrated d. Resource, Acceptable, Controlled, Integrated The main aim of reporting performance is to _______________________. a. Clarify how resources are being utilised to obtain the objectives of the project. b. Determine the causes of a variance. c. Predict the performance of the upcoming projects. d. Collect, store, and dispense information to stakeholders about the project. Which of the following statement is true?

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a. Intranet has become the primary means for delivering short text messages within organisations that are networked. b. E-mail is a centralised system for managing telephone messages for a large group of people. c. Letters is a written or recorded communication directed for the purpose of announcing information. d. Fax uses the public telephone system as a way of delivering paper documents from one place to another in situations where a hard copy original is not essential Which one of the following come under project management plan? a. Project organisational plan b. Assessment of team performance c. Project performance reports d. Managing conflicts A ________________ is a chart displaying the resources assigned to a project. a. Requirement analysis matrix b. Resource identification matrix c. Resource management matrix d. Responsibility assignment matrix Which one of the following is not the type of communication used in project management? a. Internal and external b. Official and unofficial c. Vertical and horizontal d. Iterative and regressive Which one of the following statements is true?

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a. Efficient and well functioning people management system is not only dependent on effective Human Resource department, but also on effective Human Resource organisation. b. The process of effective HRM in a project is not an amalgamation of changes in content as well as in structure of the HR organisations of the studied firms. c. In theory, organisations can have HR departments. d. People management systems are organised in similar ways and include similar key players depending on the needs of the organisation and the people. Communication needs both a ____________ and a ___________________. a. Sender, receiver b. Communication, communicated c. Information, communication d. Message, communicated Which one of the following does not come under performance reports? a. Change control process for communication plan b. Risks and issues c. Variance analysis results d. Past performance analysis The project manager conducts an analysis of ______and________ variance to estimate the budget. a. Time, plan b. Cost, regression c. Cost, strength d. Cost, schedule Which of the following statement is true?

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a. Linear prediction is a set of past and regular measurements plotted onto a graph. b. Extrapolation is a mathematical technique that can be used for linear systems c. Regression analysis relies on determining the dependencies and relationships of variables that can influence an outcome. d. Econometrics is similar to moving average.

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Part C-4 Marks question

Q. No. Question Statement
Match the following: First set: A. Well-trained workers will be more productive when they are more directly involved in the decision making process rather than closely supervised by many layers of management. B. Project-centered organisations (like those in engineering, construction or the aerospace industries) have structures built around project teams as their functional units follow the traditional structures with some adjustments in their hierarchy to support project units. C. The dominant mode of organisation among large organisations. D. In many companies it is large and complicated. Second set: 1. Flat organisation chart 2. Hierarchical organisation chart 3. Matrix-based chart 4. Organisation chart a. A-1,B-3,C-2,D-4 b. A-4,B-2,C-3,D-1 c. A-1,B-2,C-3,D-4 d. A-2,B-4,C-3,D-1 Identify true and false statements. 1. Stakeholders in a project are a group consisting of customers, sponsors and the related groups in the organisations. 2. Stakeholders possess different levels of authority, either internal or external to the project. 3. Managing stakeholder expectations is an easy task to achieve. 4. Managing stakeholder expectations involves the process of identifying the critical stakeholders in a project and trying to meet their project expectations. a. Statement 1, 2 and 3 are true b. Statement 1, 2, 3, and 4 are true c. Statement 1, 3 and 4 are true d. Only statement 3 is false Match the following: First set: A. Internal communication B. Formal communication C. Official communication D. Horizontal communication Second set: 1.The team members discuss the project issues with the peer groups in the project

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2. Includes circulars and reports that carries official sanctity 3. Occurs within the project team 4. Includes reports, logs, memos, emails and project meetings a. A-1,B-2,C-4,D-3 b. A-4,B-2,C-1,D-3 c. A-3,B-4,C-2,D-1 d. A-1,B-3,C-4,D-2 Match the following First set: A. Enterprise environmental factors B. Organisation charts and position description C. McGregor's theory D. Staffing management plan Second set: 1. Input for creating a Human Resource (HR) plan 2. Tools and techniques of creating a Human Resource (HR) plan 3. Part of organisational theory 4. Output of creating a Human Resource (HR) plan a. A-1, B-3, C-2, D-4 b. A-2, B-3, C-4, D-1 c. A-1, B-2, C-3, D-4 d. A-4, B-1, C-4, D-3

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Match the following: First set: A. Supportive B. Verifies C. Final Authority D. Informed Second set: 1. This is the person who is informed of the progress of the deliverable. 2. This person gives the final stamp on the completed work. 3. This is the person who ensures that the work meets standards. 4. This is the person who provides work in addition to the responsible party. a. A-4,B-1,C-2,D-2 b. A-4,B-3,C-2,D-1 c. A-2,B-3,C-4,D-1 d. A-1,B-3,C-4,D-2 Match the following First set: A. Input of acquiring a project team B. Output of acquiring a project team C. Input of developing a project tean D. Tools and techniques of developing a project team

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Second set: 1. Resource calendars 2. Project staff allocations 3. Project management plan 4. Team training a. A-3, B-1, C-2, D-4 b. A-2, C-1,D-3, B-4 c. A-4, B-2, C-3, D-1 d. A-1, B-3, C-4, D-2 Which one of the follwing statements is false?

a. Organisations decide that combination of centralisation and decentralisation is more effective. b. In a centralised organisation head office retains the major responsibilities and powers. c. All the organisations implement vertical decentralisation which means that they have handed the power to make certain decisions down the hierarchy of their organisation.

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d. Horizontal decentralisation spreads responsibility across the organisation. Arrange the stages of team development A. Forming B. Performing C. Adjourning D. Norming E. Storming a. A,E,C,D,B b. A,E,D,B,C c. B,A,C,D,E d. C,D,B,E,A Match the following: First set: A. Calendar units B. Recognition and Rewards C. Collocation D. Team members training Second set: 1. It involves placing almost all of the active project team members in the same physical location to enhance their ability to perform as a team. 2. The plan can also include ways to help team members obtain certifications that would support their ability to benefit the project. 3. The willingness to work overtime in order to meet an aggressive schedule objective should be rewarded or recognized.

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4. They are the time measurements that are used to plan the entirety of a project's schedule events in a logical manner. a. A-1,B-2,C-3,D-4 b. A-2,B-3,C-1,D-4 c. A-4,B-3,C-1,D-2 d. A-1,B-3,C-4,D-2 Match the following First set: A. Updates of enterprise environmental fcators B. One of the stages of team development C. Project performance reviews D. Key aspect of managing a project team Second set: 1. Monitoring team spirit 2. Adjourning 3. Tools and techniques of managing a project team 4. Output of developing a project team a. A-4,B-2,C-3,D-1 b. A-4,B-3,C-1,D-2 c. A-3,B-4,C-1,D-2 d. A-2,B-1,C-4,D-3 Match the following: First set: A. Organisational chart B. Hierarchical chart C. Organisational management in which people with related skills are combined for work assignments. D. Organisational arrangement with few or no levels of intervening management between staff and managers. Second set: 1. Matrix chart 2. Horizontal chart 3. Organisational structure where every entity in the organisation except one is subordinate to single other entity. 4. Shows the arrangement of an organisation and the relationships and relative ranks of its components and positions/jobs. a. A-4,B-3,C-1,D-2 b. A-3,B-4,C-3,D-1 c. A-2,B-1,C-4,D-3 d. A-1,B-2,C-3,D-4 Identify true and false statements. 1. Communication technology describes the methods used to exchange information between the project team and the stakeholders. 2. Communication models are the different models to transfer information between a sender and a receiver. 3. Push communication involves multiple parties interacting in multidirectional mode.

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4. Interactive communication involves information transfer to the specific recipient without any acknowledgment from the recipient. a. Statement 1, 2 and 4 are true b. Statement 1, 2, 3, and 4 are true c. Statement 1and 2 are true d. Only statement 4 is false Which one of the following factors should project manager consider during team buliding activities?

a. The project team should be trained in every technical aspect involved in the project. b.Team effectiveness is the diversity of skills and personalities, where different personality types balance and complement each other. c. The project management team should know the skills of the team members to understand the individuals of the team. d. The team should communicate effectively even if the team is placed in remote locations. Identify true and false statements. 1. To be effective, recognition and rewards should be based on activities and performance under a persons control. 2. Possible calendar units are all standard time measurements such as minutes, hours, days, weeks, months, and, in some long term projects, years. 3. If project team members lack the necessary management or technical skills, such skills can be developed as part of the project work. 4. Creating a plan with established times for distribution of rewards ensures that recognition takes place & is not forgotten. a. Statement 1, 2 and 4 are true b. Statement 1, 2, 3, and 4 are true c. Statement 1and 2 are true d. Only statement 4 is false Which one of the following statements is true?

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a. The disadvantage of matrix management is that employees can become confused due to conflicting loyalties. b. The advantage of matrix management is costs can be increased if more managers (i.e. project managers) are created through the use of project teams.

c. Proponents of matrix management suggest that there are two disadvantages of matrix management. d. Matrix management states that each engineer may have to work under one manager to get their job done.