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Press Release

LiveTime ships new ITIL Service Desk hardware appliance

with ZFS, MySQL Enterprise and PostgreSQL
New IT Service Desk appliance available with Dual Quad Core processors from AMD,
Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support,
plus embedded MySQL Enterprise and PostgreSQL.
Media Relations
Newport Beach, CA – February 17, 2009 -- LiveTime Software, a leading provider of ITIL USA:
based Web 2.0 Service Management and Help Desk software, today announced the general Bill Gram Reefer
availability of LiveTimeʼs Hardware Appliance v5.5. This hardware is based around Sun reefer@worldviewpr.com
Microsystems Sun Fire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime Suite 920,
5.5 with ZFS, MySQL Enterprise and PostgreSQL. 4100 Newport Place,
Newport Beach, CA 92660
LiveTime has been able to leverage the key advantages of the 128 bit ZFS file system for its United States of America
service management product line to provide additional data integrity for its embedded
Configuration Management System (CMS), Knowledge Base and Request Management Phone: +1-949-777 5800
processes. This not only provides customers with greater assurance, but also provides Fax: +1-949-752 1649
significant performance improvements in sequential reading and writing using the embedded
Europe:
MySQL or PostgreSQL databases. Mike Fellows
mike.fellows@livetime.com
Suite 209, Eagle Tower,
Montpellier Drive,
Cheltenham, GL50 1 TA
United Kingdom

Phone: +44 (0) 1242 580090

Fax: +44 (0) 1242 260938

Asia Pacific:
Julie Torpy
julie.torpy@livetime.com
Level 5, 22 William Street,
Melbourne, VIC 3000
Australia

Performance testing against tuned versions of MySQL Enterprise 5.1 and PostgreSQL 8.3 Phone: +61 3 9620 7588
achieved over 30% more transactions than previous editions. LiveTime was able to achieve Fax: +61 3 96207533
more than 30,000 read write requests per second on the x4150 Dual Quad Core appliance
with RAID 5 and ZFS. Results were attained using SysBench 0.4.10.
www.livetime.com
These new appliances also benefit from the new additions in LiveTime 5.5 such as
streamlined request management and the automation of common requests and change
management procedures. Most notably, customers can now raise requests through the
customer portal in as little as 2 clicks. LiveTime 5.5 introduces more than 100 new additions
and enhancements.

LiveTime Service Manager 5.5 continues continues to expand its global reach and appeal to
large enterprises with its integrated approach to ITIL best practices, open standards, intuitive
interface and embedded Configuration Management Database (CMDB). LiveTime is
available as a virtual appliance, hardware appliance and traditional server software, servicing
more than 10 million users around the globe.

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. in the United States and other countries. Other
company and product names may be trademarks of the respective companies with which they are associated.
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About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0,
ITIL based service management and help desk software for medium to large enterprises.
Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral
solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime
Software is a privately held firm with offices in the United States, Australia and the United
Kingdom. For more information visit www.livetime.com

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. in the United States and other countries. Other
company and product names may be trademarks of the respective companies with which they are associated.