Académique Documents
Professionnel Documents
Culture Documents
CHAPTER1 PROJECT REPORT ON MARKETING AND MARKETING MIX OF GANADHIPA GRAMODYOGA KAIGARIKE
1. INTRODUCTION
The heart of our business success lice in its marketing most aspects of our business depend on successful marketing. The overall marketing umbrella covers advertising, public promotion. Marketing is very important aspect of in business since it contributes greatly to the success of the organization production and distribution depends largely on marketing. Many people think that sales and marketing are basically the same this two concept are different aspects. Marketing covers advertising promotion public relation and sales. Marketing is the business process by which products are matched with the market and through which transfer of ownership are affected In essence, marketing factor analysis is changing one marketing variable to see what affect, if any, the change has on the outcome. The change in sales also affects the bottom line of the company Since the goal of marketing is to make the product or service widely known and recognized to the market, marketers must be creative in their marketing activities. In this competitive nature of many businesses, getting the product noticed is not that easy. Strategically, the business must be centered on the customers more than the products. Although good and quality products are also
Government First Grade College Sirsi Page 1
Page 2
Page 3
STATEMENT OF THE PROBLEM The prospective customer is thoroughly confused as to which company and its schemes would suit him the best. Therefore, if there is a consolidated for the comparison of the product it becomes much easier for the customer to choose a plan that suits his needs. The main problem of the organization is labors and marketing problems to overcome this problem is different pricing strategies of marketing has to be used different pricing methods has to be used one of the main problem of industry is through competitors there are different competitors in the mark. The problems of the marketing those are very common problem in an organization such are those follows.
INTERNAL PROBLEM 1. Uneconomic organization 2. Management by in competent 3. Capacity under utilized 4. Reluctance to change 5. High labour turn over 6. Poor sales promotion 7. Illogical pricing 8. Demand un satisfied 9. Difficulty in promotion 10.Lack of quality control
Page 4
EXTERNAL PROBLEM 1. Forced sales 2. Step mother attitude 3. Lack of storage 4. Regulatory obligation 5. Finance problem 6. Infrastructure problem 7. Raw material 8. Problem of credit 9. Marketing problem IN THE PREPARING A PROJECT REPORT THE RESEARCHER CAN FACE THE FOLLOWING PROBLEMS: 1) INTERVIEWER ERROR There is interviewer bias in the questionnaire method. Openended questions can be biased by the interviewers views or probing, as interviewers are guiding the respondent while the questionnaire is being filled out. The attitudes the interviewer revels to the respondent during the interview can greatly affect their level of interest and willingness to answer openly. As interviewers, probing and clarifications maximize respondent understanding and yield complete answers, these advantages are offset by the problems of prestige seeking, social desirability and courtesy biases.
Page 5
2) QUESTIONNAIRE ERROR The questionnaire designing has to careful so that only required data is concisely reveled and there is no redundant data generated. The questions have to be worded carefully so that the questions are not loaded and does not lead to a bias in the respondents mind
3) RESPONDENT ERROR The respondents selected to be interviewed were not always available and willing to cooperate also in most cases the respondents were found to not have the knowledge, opinion, attitudes or facts required additionally uninformed response errors and response styles also led to survey error.
4) SAMPLING ERROR According to my research I have found that my product is not according to the present market scenario. The factors which I have found are A strong market competition with other companies with superior products, cost effective and Trustworthy product as well as good marketing Policies. And during my project duration my target was 150 but the company could only make sales of 50.
Page 6
2. REVIEW OF LITERATURE
In the word of C.C KNIGHT marketing embraces all efforts made in the discovery of consumer s actual and potential requirements for commodities and services and the step taken for securing their adequate distribution.
In the words of G.F PILE, marketing is that phase of business activity through which human wants are satisfied by the exchange of goods and services.
According to CUNDIFF &STILL marketing is the business process by which products are matched with market and through with transfer of ownership are effected.
According to H.L HANSEN marketing is the process of discovering and translating consumer wants into product and services specification and then in turn, helping to make it possible for more and more consumer to enjoy more and more of this products and services.
According to William J Stanton marketing is the total system of interacting business activities designed to plan, price, promote and distribute want satisfying product and services to present potential customers
Page 7
This project is an effort to know the marketing, The product provided by GANADHIPA GRAMODYOGA KAIGARIKE SIRSI. The study of the organization will help to have an indepth knowledge about the organization, its various departments and their functions and its strengths, weaknesses, opportunities and threats. The main objectives of the organizations are: 1) To gain knowledge about the organization by studying the various departments 2) To know about span of control in the organization 3) To know how the new technologies will be implemented. 4) To study organization and management 5) To find out the problems and to suggest proper suggestion.
4. METHODOLOGY
The survey is most beneficial and useful method of knowing the general opinion of the people and secondary data is also helpful for the detail analysis of the study and it helps a lot in knowing the general opinion of the people and gets some interesting insight about drawing a conclusion to this chapter.
The survey technique is an important to know the opinion the customers about a particulars company, because any company is depending upon the customers. Survey technique is intended to secure
Government First Grade College Sirsi Page 8
The project is based on both primary and secondary sources of information since the problem is very clear descriptive research design the market research is conducted with the help of structured questionnaire, closed ended questionnaire, open questionnaire , survey techniques. 1. PRIMARY DATA Primary data is data which are collected by the person directly by observation, research. The data are collected on first hand and the collection method also very difficult and money value also increase. It is the direct interview to investigator on various investigation If the information collection from the direct in the organization. if the information collected from observation, sampling, serve, or some way.
2. SECONDARY DATA Secondary data s is those which are already collected from somebody for some purpose .and being used by somebody for their usage. They are the data which are collected by second hand collection method, also very easy to get information. Such as research, handbook, company records, annual reports, broachers, catalogues, prospectus, office staffs etc.
Government First Grade College Sirsi Page 9
4. SAMPLING OF A STUDY Sampling is one of the important steps of marketing activities because it increase or decrease the product in the particular time if product ranges, quality, standard, consumption of customer all are based on sampling.
5.PERIOD OF THE STUDY This study is mainly purpose of partial study of partial study of BBA degree the project allocated time is only one month. That is from December 12 to January 12.
6. SCOPE OF THE STUDY Area of the study thought light on various aspects of marketing of such type of study in very useful; to know marketing strategies and also to overcome the problems of marketing. It is very useful to the entrepreneurs to understand the nature and working of marketing and also to adopt innovative methods by let to reduce cost of production and to improve the quality of the products and to get maximum benefit.
Page 10
1.
LIMITED AREA The study is conducted sirsi taluk of uttar kannada district of Karnataka state .
2.
LIMITED TIME The study is conducted only one month December 12, 2012-january 12, 2013
4. LACK OF CO ORDINATION Obtaining information from the office staff the working hours is inconvenient.
5. THIS STUDY IS RESTRICTED TO SUPERIOR ONLY. In this study the study can restricted to the superior only that is one of the limitation to the researcher.
Page 11
b) Sources of secondary data c) Study area d) Sampling for the study e) Period for the study
6. Scope of the study 7. Limitation of the study CHAPTER 2 1. Meaning of marketing 2. Definition of marketing 3. Role of marketing 4. Evaluation of marketing 5. Distribution channel in marketing 6. Nature and growth of marketing
Government First Grade College Sirsi Page 12
CHAPTER 4
1. Marketing mix
Page 13
CHAPTER 2 NATURE AND GROWTH MARKETING MEANING OF MARKETING Marketing is the whole of region in which buyers and sellers are bought into contract with one other. in the fact the market must be thought of not as graphical meeting place but A any getting together of buyers and sellers in person, by mail, telephone, or any other means of communication marketing system that support production, and consumption designed for millions of people round the clock and round the year, marketing system like a human heart working hard and smart to keep everyone happy. Marketing is the dynamic process of pushing goods and services from the producers to the consumers as per their needs, wants. Pockets times distance and so on. Market means anybody of person who are intimate business relations and carry on extensive transaction in any commodity1 market indicates both place and region in which buyers and sellers are in free competition with one another.
DEFINITION OF MARKETING According to H.L HANSEN marketing is the process of discovering and translating consumer wants into product and services specification and then in turn, helping to make it possible for more and more consumer to enjoy more and more of this products and services.
Page 14
ROLE OF MARKETING As marketing developed, it took variety of forms. It was noted above that marketing can be viewed as a set of functions in the sense that certain activities are tradionally associated with exchange process. A common but in correct view is that selling and advertising are the only marketing activities, yet in addition to promotion including product development , packaging, pricing, distribution and customer service many organization and business assign responsibility for this marketing function to a specific group of individual within the organization. In this respect, of marketing is a unique and separate entity. Those who make up marketing department many include brand and product managers, the advertising and promotion managers, pricing specialist, and customer service personnel Finally marketing is asocial process that occurs in on economies, regardless of their political structure and orientation, it is the process by which a society organizes and distributes it is a resource to meets the material needs of it is citizens however, marketing activity is more pronounced under condition of goods surpluses than goods shortages when goods are in short supply, consumers are usually so desirous of goods that the exchanges process does not require significant promotion facilitation in contrast when their more goods and services than consumers need on want companies must work harder to convince customer to exchange with them.
Page 15
EVALUATION OF MARKETING The marketing discipline had it is origins in the early 20th century as an of spring of economics. Economic since had neglected the role of middleman and role of function of the other then price in the determination of demand level and characteristics. Early marketing economists examined agriculture and industrial market and described them in greater detail then the classical economists. This examination resulted in the development of three approaches to analyze of marketing activity the commodity institution, and the function. As the study of marketing become more prevalent throughout 20th century, large companies-particularly mass consumer manufacturer to recognize the importance of market research, sustained communication with consumer in the success of their brands. Marketing concepts and techniques later moved into the industrial goods sector and subsequently into the service sector. It soon became apparent that reorganization and individual market not only goods and services but also ideas (social marketing), places (location marketing), personalities (celebrity marketing) events (event marketing) and even the organization themselves (public relation).
DISTRIBUTION CHANNEL IN MARKETING A distribution channel is the set of inter dependent organization the help make a product available for use or consumption by the consumer or business users. Distribution channel perform a number of function must be handled by someone in the channel through the type Of
Government First Grade College Sirsi Page 16
ROLE OF MARKETING IN ECONOMY However, marketing does affect aggregate demand There seems to be a deep intuition in each of these statements that marketing activities play a critical role in the generation of economic growth. However, such intuitions are difficult to evaluate because of the complexity and causally ambiguous nature of the phenomena. While it is clear that the issue is of great importance to the discipline, it would be helpful if such intuitions could be advanced beyond statements that seem vaguely right. While marketing scholars do seem to assume that marketing efforts contribute to market growth, exactly what that contribution is, is not clear. Indeed, clarification is hampered in part by
Government First Grade College Sirsi Page 18
Page 19
HISTORY OF HANDICRAFT INDUSTRY Indian has diverse and rich craft history. Our vast craft culture and traditions had shown the proof of famous aesthetics art history. Elaborate designs, patterns, painfully crafted monuments, temples and sculptures, all are magnificent masterpieces of craftsmanship. All Indian handicraft and their patterns were mostly rendering everyday living, socio political conditions and palace and court scenes. Archaeological studies have revealed that the period of manufacture; for a given handicraft item can be understand from its production technique, patterns and materials used.
History of handicrafts of India can be traced back to, as old as, the Stone Age. The art of spinning and weaving of cotton was known to the Harrappans were known 5000 years ago. Foundations of textiles in other countries date back to second century BC. Block print fabrics, mainly of Gujarat region, found in Egyptian tombs are the evidence that India was producing enough cotton textiles to import them to other countries, in the medieval ages. Practiced by artisans from many centuries.
Even Vedas have references of artisans involved in various handicrafts of India like pottery making, weaving, wood crafting etc. The Rig Veda in particular refers to a variety of pottery made from clay, wood and metal. It also refers to weavers and weaving. Crafts history shows that Indian crafts flourished during the Mauryan Empire. Nearly 85000 stupas were built in India, including Sanchi Stupa and various sculptures of Bharhut, Mathura, Amravati and Vaishali, During Ashoka's rule. Even
Government First Grade College Sirsi Page 20
Sl no 1
Particulars
1960
1970
1980
279.58
697.00
5850.00
2 3 4
MEANING OF HANDICRAFT INDUSTRY Indian has diverse and rich craft history. Our vast craft culture and traditions shown the proof of famous aesthetics art history. Elaborate designs, patterns, painfully crafted monuments, temples and sculptures, all are magnificent masterpieces of craftsmanship. All Indian handicrafts and their patterns were mostly rendering everyday living, socio political conditions and palace and court scenes. Archaeological studies have revealed that the period of manufacture; for a given handicraft item can be understand from its production technique, patterns and materials used.
Even Vedas have references of artisans involved in various handicrafts of India like pottery making, weaving, wood crafting etc. The Rig Veda in particular refers to a variety of pottery made from clay, wood and metal. It also refers to weavers and weaving. Crafts history shows that Indian crafts flourished during the Mauryan Empire. Nearly 85000 stupas were built in India, including Sanchi Stupa and various sculptures of Bharhut, Mathura, Amravati and Vaishali, During Ashoka's rule. Even the iron pillars of Vaishali and Delhi, were created in the same era. The Gupta Age, saw construction of rock cut temples of Ellora and Ajanta
Government First Grade College Sirsi Page 22
Page 23
Handicraft products usually carry a high value in big cities and are beyond reach of normal middle class or lower middle class people. Wide range of products are included in this sector such as Metal ware, Wood ware, Hand printed textiles, Embroidered and crocheted goods, Shawls, Carpets, Bamboo products, Zari goods, Imitation jewelery, Paintings, Earthenware, Jute products, Marble Sculpture, Bronze Sculpture, Leather Products and other miscellaneous handicrafts. There are varieties of craft accessories available, which are used to create these magnificent craft patterns.
Cultural importance of this industry lies in the fact that it is a representation of traditional skills,lifestyle and talents of people from different regions. It is a great way to preserve rich traditional art of a country. Economic development of a country is also in a way hugely influenced by handicraft industry because this sector provides ample employment opportunities to the rural class. Involving low capital investments, this industry generates foreign earnings in bulk.
Retailers, wholesalers are the major distribution channels. Ecommerce is emerging as another highly preferred distribution channel for promoting and selling various handicraft products. Internet is easily available and provides all necessary information about all products; hence it is now regarded as a great marketplace for buying, selling and promoting different products. Browse through this online portal to get some more descriptive information about handicraft industry.
Government First Grade College Sirsi Page 27
Tags:- Handicraft Items, Handmade Gifts, Indian Arts and Crafts, Indian Crafts
India is one of the major exporter and supplier of handicrafts and gift products to the world market. The Indian handicrafts industry is highly labor intensive and decentralized, being spread all across the country in rural and urban areas. The sector is considered as the second largest employment-generating sector after agriculture with numerous artisans engaged in craft work on a part-time basis. The industry offers employment to over 6 million artisans, including a large number of women and people from the weaker sections of society.
The present day handicraft tradition of India is a perfect example of assimilation between the traditional designs and modern techniques. The fast growing demand for Indian handicraft and gifts products has made this sector a full-fledged large scale organized industry that is growing day by day.
Page 28
After Independence, The Handicrafts Board was set up to look into the plight of the dying crafts. Slowly demand grew for these items both at home and also abroad. Recent export figures show that India is lagging behind in many handicraft commodities except in the case of gems and jewellery items. Despite the growth of handicrafts industry in India, the average earnings of the craftsmen when compared to other fields is very low. Hence the younger generation is moving onto other fields with only the elder craftsmen left over. The average age of many master craftsmen is around 50 years. Improving educational system and lifestyles of the middle class people contribute a lot for the eroding of the native crafts in India. Cheap plastic items have now flooded the market and people have left out the age-old clay and metal containers. They do not understand the harmfulness of plastic items, which may react with their food . Also they have moved onto wearing synthetic clothes avoiding good, comfortable and cheap cotton woven items, just for their patterns and cost. The need of the hour is assistance for the craftsmen to improve their techniques, availability of good raw materials, direct marketing channels, credit and enough wages and socio-economic benef
Government First Grade College Sirsi Page 30
Today, some of the sectors within the craft industry have even become full fledged industries in their own, like - carpet weaving, traditional textile , gem cutting and polishing, jewelry making, the world famous diamond cutting and polishing industry, brassware, jute products, etc. The growth of these industries is due to their ever-increasing demand and the popularity of Indian crafts in the domestic market and overseas. Gems and jewelry, carpet making, metalware, leather products, jute products etc. are some industries, which are growing rapidly India is one of the important suppliers of handicrafts to the world market. The Indian handicrafts industry is highly labour
intensive cottage based industry and decentralized, being spread all over the country in rural and urban areas. Numerous artisans are engaged in crafts work on part-time basis. The industry provides employment to over six million artisans (including those in carpet trade), which include a
Government First Grade College Sirsi Page 31
completely explored from the point of view of hidden potential areas. India, a country with 26 states and 18 languages and more than 1500 dialects offers an enormous range of handicrafts from each of the states. Major centres in Uttar Pradesh are Moradabad also known as the "Peetalnagari" , Saharanpur for its wooden articles, Ferozabad for Glass. The North Western state of Rajasthan has to offer the famous Jaipuri quilts, Bagru and Sanganer printed textiles and wooden and wrought iron furniture from Jodhpur. The coastal state of Gujarat comes with
embroidered articles from Kutch. Narsapur in Andhra Pradesh is famous for its Lace and Lace goods. But this is only a small part of the total product range. India offers much more. HANDICRAFTS ARE CLASSIFIED INTO TWO CATEGORIES: 1. Articles of everyday use 2. Decorative items The craftsmen use different media to express their originality. The diversity of the handicrafts is expressed on textiles, metals precious and semi-precious, wood, precious and semi-precious stones, ceramic and glass.
Government First Grade College Sirsi Page 32
Page 33
blowing the glass instills a nostalgic feeling. The varied shapes of ceramic and glass in a number of colours, would appeal to Western aesthetics while retaining the Indian touch.
CRAFT CONCENTRATION AREAS: A wide range of handicrafts are produced all over Indian artmetalware / EPNS ware, wood carvings and other wooden artwares, imitation jewellery, handprinted textiles, shawls as artwares, embroidered goods, lace and lace goods, toys, dolls, crafts made of leather, lacquerware, marble crafts etc. Although it is difficult to limit a specific place for the particular craft, the following places are listed for their particular crafts.
ARTMETALWAR
Moradabad, Sambhal, Aligarh, Jodhpur, Jaipur, Delhi, Rewari, Thanjavur, Madras, Mandap, Beedar, Kerala & Jagadhari, Jaselmer
WOODEN ARTWARES
Page 34
EMBROIDERED GOODS
Kutch (Gujarat), Jaisaimer, Baroda, Lucknow, Jodhpur, Agra, Amritsar, Kullu, Dharmshala / Chamba & Srinagar
TERRACOTTA
Kashmir, Jaipur
Page 35
NARSAPUR (A.P.)
COUNTRY-WISE EXPORTS OF HANDICRAFTS THE MAJOR BUYERS FOR HANDICRAFTS ARE AS UNDER: ART METALWARES WOOD WARES : U.S.A., Germany, U.K. & Italy
Page 36
SHAWLS AS ARTWARES ZARI & ZARI GOODS IMITATION JEWELLERY MISCELLANEOUS HANDICRAFTS
Switzerland 1%
Australia 2%
Saudi Arabia 2%
Japan 4% Netherlands 3%
Page 37
Test marketing
Securing inputs
Physical distribution
Page 38
Rs. in Crores
1997-98 1998-99
466 205 235 151 177 69 79
In the changing world scenario, craft products exported to various countries form a part of lifestyle products in international market. The impact is due to the changing consumer taste and trends. In view of this it is high time that the Indian handicraft industry went into the details of changing designs, patterns, product development, requisite change in production facilities for a variety of materials, production techniques, related expertise to achieve a leadership position in the fast growing competitiveness with other countries. The 6 million craft persons who are the backbone of Indian Handicraft Industry as provided with inherent skill, technique, traditional craftsmanship but that is quite sufficient for primary platform. However, in changing world market these craft persons need an institutional support, at their places i.e. craft pockets for value addition and for the edge with other competitors like China, Korea, Thailand etc.
Government First Grade College Sirsi Page 39
The size of the total German giftware and handicrafts market varies according to the definition of giftware and handicrafts. With its present size around DM 29.5 billion it corresponds to a broad definition of giftware and handicrafts that includes the following items: home furnishings, artmetalware, table accessories, Christmas decoration, woodware and furniture, imitation jewellers, artificial flowers/plants, scents/cosmetics, sweets, toys/computer games, books, discs/videos, watches/jewellery, certain apparel/textile items and others. The German giftware and handicrafts market grew from DM 29.1 billion in 1998 to DM 29.5 billion in 1999, but experienced a slight decline in the first quarter of 2000. The substantial supply of giftware and handicrafts has transformed the German giftware and handicrafts market into a fiercely price-competitive market place. Nevertheless, innovative and new to market giftware and handicrafts items place still have good market prospects. It is essential for the German giftware and handicrafts
marketers to find new products to stay competitive. Although German consumers may be willing to pay a high price for exclusive items they are very price conscious and want value for money. Among traditional gift items, candles, festive items, including Christmas decoration, exclusive
Government First Grade College Sirsi Page 40
Apart from its own producers, Germany is supplied by giftware and handicrafts from nearly all of the European countries. German firms often import specific product groups from a particular country. Major suppliers of pottery are, for example, Spain and Portugal; fine exclusive stationery comes from Italy, France and Switzerland; candles from Poland, China and Portugal; dried flowers from the Netherlands etc.
Fierce price competition in Germany is intensified by the increasing quantity of Chinese and Asian made products on the market. For India this situation coupled with the relatively strong Indian rupee which means that firms proving to be most successful in the recent past have offered niche market giftware and handicrafts, i.e., exclusive to Indian handicrafts items or new-to-market products.
Government First Grade College Sirsi Page 41
BARTI GMBH, GARCHING DUNI GMBH & CO. KG, BRAMSCHE RASTAL, HOEHRGRENZHAUSEN FARTAK, LAHR
Sales volume of specific sub-sectors (estimates): Some estimates of individual giftware and handicrafts subsector volume sales are provided as follows:
Seasonal: Market insiders estimate the total volume of the seasonal items market, including Christmas, Easter, Valentines Day and the German counterpart of Thanksgiving, at DM 7.7 billion. In 1997, about DM 3
Government First Grade College Sirsi Page 42
Hobby and art supplies: The present market volume of hobby and art supplies in Germany is estimated at about DM 3 billion, while the total European market should amount to DM 12 billion. Insiders believe that this specific market segment still offers some potential for new products. A recent survey shows that apart from their school days, most of the Germans who do regular DIY or hobby work are between 60 and 69 years (10.8 percent of the German adults) old. With the fast ageing of the German population a stronger demand for hobby and crafts is likely.
Incentive items: From 1992 to 1998, the total German market for incentives increased from nearly DM 3 billion to DM 6 billion.
Toys: In 1998, annual sales of licensing products amounted to about US$ 4.2 billion in Germany. Also in 1998, the toys market volume expanded to DM 6 billion. Total annual sales for computer games and learning games alone, increased to DM 2 billion in 1998 compared to the pre-year level of DM 1.7 billion. MARKET ACCESS EU member states and Asian countries, China and India in particular, are major suppliers of giftware and handicrafts to the German market. Indian firms making a first approach to the German market are advised to have comprehensive product literature and data sheets professionally translated
Government First Grade College Sirsi Page 43
6.0
7.5
2.8 2.5
: SILVER JEWELLERY
Page 44
Items that originate from certain animal species, i.e., snakeskin or hides of some animal, it must be ensured that the export of these products complies with the Convention on Endangered Species (CITES). Regarding sample orders, exporters should be aware that one sample with a maximum value of DM 50 each or, five identical samples of one product group not exceeding a total value of DM 50, are usually customs free. PRODUCT STANDARDS In view of the wide field of products that could be considered as giftware and handicrafts, it is difficult to name standards. Compliance with EU standards and regulations is strongly suggested. There are, however, only few product groups in the giftware and handicrafts field that have to follow standards. It is essential that CE-labelling be observed where required. The CE-mark (including conformity statement and technical documentation) is mainly required for toys (88/378/EEC standard). While the quality regulations for candles are obligatory assuring a certain level of quality, the toy regulation and the electronic standards have to be observed because of safety considerations:
Page 45
DISTRIBUTED THROUGH FIVE MAJOR CHANNELS: Wholesalers Importers/distributors Commission agents/sales representatives Department stores Mail-order Internet sales Tele-shopping THE INDIVIDUAL CHANNELS ARE DESCRIBED IN DETAIL IN THE FOLLOWING. WHOLESALERS: Besides offering wide range of goods to retailers for direct sales, this channel also supplies large quantities of individual articles. They are very particular in maintaining consistency in the kind of products and their quality. One of the distinguishing features of wholesalers is to provide distribution and storage facilities. Specialised wholesalers deal in sales to retailers as well as to final consumers. They maintain high quality standards and but have a narrower and in-depth range of arts and crafts. IMPORTERS/DISTRIBUTORS: Most Indian giftware and handicrafts companies use
importers/distributors to market and sell their giftware and handicrafts lines. They buy and sell on their own account. Thus, the companies take advantage of the distributor's expertise, his sales force and his existing distribution channels. Distributors call on giftware and handicrafts
retailers, purchasing groups and supermarkets. The distributors' mark-up varies depending on the giftware and handicrafts item, but at least 50
Government First Grade College Sirsi Page 46
usually also depend on the exclusivity of a product and on its competitiveness in the overall giftware and handicrafts market. Germany hosts more than 45,000 giftware and handicrafts retailers. Several retailers import directly from the United States and sell to the German customer. Usually these are small companies looking for items new to the market and handling small orders only. COMMISSION AGENTS: Commission agents provide Indian companies with direct access to the German market and direct control. Independent commercial agents are normally working on a 15 percent commission and operate on a regional basis. They concentrate on specialist retailers, purchasing groups and department stores. Commission agent contracts are based on stringent EU and German regulations. An Indian firm wishing to appoint an agent should make sure that such standard contracts meet its expectations. In order to facilitate market entry efforts by the agents their initial commission is often a few percent higher than the "usual" commission. These additional payments are to reimburse the agent for substantial advertising and any special efforts facilitating the new product's market entry. DEPARTMENT STORES: Indian companies interested in establishing business contacts with major department stores, mail-order houses and retailers may also choose the direct approach. Department stores in particular, prefer to deal directly with manufacturers. Their buyers are very specialized and only handle a limited range of products. At some occasions department stores also buy through independent commercial agents. Quite often they have their own buyers as well as a few agents that usually work with them and who know
Page 47
companies in Germany. In Europe, Germany is the largest mail order market, followed by Great Britain and France. The total European
market volume for mail order products is estimated at approximately DM 90 billion. Of the 20 major mail order companies in Europe, 12 have their headquarters located in Germany. Among them are the world's largest mail order companies: Otto Versand in Hamburg and Quelle Schickedanz AG & Co. in Fuerth. In addition, several German mail order companies operate in other European countries, as well. INTERNET SALES: Germany will become market leader among the EU countries with regard to sales over the Internet by the year 2000. It is anticipated that by then German electronic sales, which are estimated to reach a volume of DM 500 billion worldwide in 2000, become second in the worldwide ranking after the United States and before Japan. A typical German Internet user and a major German mail-order publication is between 20-39 years old, is highly educated and earns more money than the average German consumer. This age group consists of about 4.5 million Germans.
Seventy percent of these consumers are male. Already today, the Internet is a major sales channel for German mail-order houses.
Page 48
Birthday 36%
Others 17%
No Special Occasion 9%
Page 49
Aesthetic qualities
and
functional
Wrapped in mist of antiquity Hand made and hence has few competitors
Increasing
emphasis
on
Lack
of
adequate and
Page 50
OPPORTUNITIES
Rising
appreciation
for
Widespread novelty seeking Large discretionary income at disposal of consumer from developed countries
countries products
suppliers.
Page 51
Better quality products produced by competitors from Europe, South Africa, South Asia, etc.
Page 52
The concept of state was ushered by the rise of the Mauryan Empire in the 3rd century BC. It is said that during the time of Ashoka, 84,000 stupas were built in India, including the world famous Sanchi Stupa,situated in Sanchi,in Madhya Pradesh which has beautiful stone carving and relief work done on it. Numerous sculptures from Bharhut, Mathura, Amravati, Vaishali, Sanchi, etc. show female figures adorned with an array of jewelry, which continues to inspire contemporary jewelry making. The iron pillars of Vaishali and Delhi, created during the time of Emperor Ashoka, are a marvel in the field of metallurgy. Post Mauryan Age
The period between the 1st century ad and the 1st century bc was a period of political turmoil as a result of foreign invasions from central Asia. The impact of these intrusions can be seen in the Buddhist sculptures from Taxila, Begram, Bamiyan, Swat valley, etc.
Government First Grade College Sirsi Page 53
The Gupta age is referred to as the classical period in Indian history. The points in the field of craft include the rock cut temples of Ellora and the Ajanta murals. These murals give us a realistic view of the lifestyle of that time. The craftsmen of this period, under royal patronage excelled in jewelry making, woodcarving, sculpture, stone carving metalworking and weaving
Page 54
The Medieval period of Indian history in the context of handicrafts showed a marked shift from north India to the Deccan and southern parts of the country, though the handicraftsmen under the Delhi Sultanate period flourished in the field of pottery, weaving, wood carving, metal working, jewelry, etc. The contribution of the Cholas and the Vijaynagar Empire in the field of bronze sculpture, silk weaving, jewelry, temple carving is beyond parallel. The fine example of stone carving from central India can be seen in the form of the Khajuraho Temples, built by the Chandelas. Rich and ornate wood and stone carving can be found in medieval temple of Jagannath at Puri in Orissa. The role of Handicraft Industries in Karnataka state Economy is very important and its contribution towards the rural economy of karnataka is increasing steadily. The Ministry of Rural Development and the Ministry of Rural Economy, under Government of Karnataka are the two main governing authorities, which drafts and implements policies for the handicraft industries in Karnataka state economy. The handicrafts industry of Karnataka comes under the unorganized sector of village economy of Karnataka state.
Government First Grade College Sirsi Page 55
Karnataka is one of the high economic growth states in India with the expected GSDP growth of 8.2% in the fiscal year 2010-2011. The total expected GSDP of Karnataka in 2010-2011 is about Rs. 2719.56 billion. Per capita GSDP during 20082009 was US$ 1034.9.Karnataka recorded the highest growth rates in terms of GDP and per capita GDP in the last decade compared to other states. In 2008-09, the tertiary sector contributed the most to the GSDP amounting to US$ 31.6 billion, followed by the secondary sector, contributing US$ 17 billion, and the primary sectors contribution amounting to US$ 9.5 billion . With an overall GDP growth of 56.2% and a per capita GDP growth of 43.9% in
Government First Grade College Sirsi Page 58
Page 59
Private Limited
4.CONTACT DETAIL
9448302748
5. YEAR OF ESTABLISHMENT
2003
6. KEY PEOPLE
7. SOURCE OF FINANCE
8. NATURE OF ACTIVITY
9. SECTOR
Government First Grade College Sirsi
11. PRODUCTS
30 lakhs rupees]
20lack FOR A
Tamilnadu state, karnataka state, goa state, maharastra state, kerala state, Gujarat state, andra Pradesh state,etc SOURCES OF FINANCE : State bank of mysoore, State bank of India
Page 61
General manager
sales manager
sales executive
Gift articles: 20RS-6000RS Name card-100RS400RS PRODUCTION COST: Gift articles : 15RS-5500RS Name card : 80RS-350RS NET PROFIT: 6lack in (the year 2010-2011)
HOW CAN FACE COMPETITION? 1. Good quality product 2. Good services 3. Regular field survey 4. New techniques in production GENERAL PROBLEM 1. Labor turn over 2. Lack of availability of skilled labour 3. Changes in fashion
Page 63
SUGGESTION OF FURTHER IMPROVEMENT : 1. Increase the awareness of programmers about company. 2. Take the feedback of customers to improve the service. 3. Provide service according to the customer needs and provide the full information about new schemes. 4. Build a good infrastructure 5. Increase the frequency of advertisement in different medias to create awareness among the people ON THE BASIS OF WAGE CATEGORIES
Sl. No. 1 2 3
designation
wage
Page 64
wage
4000 8000 manager skilled labouir worker 6000
INFERENCE: In the table number 01 shows that the company should have 3 classes of labours there wage categories are different for different work such as manager can get 8000 salary per month, skilled labour and workers can get 6000and 4000 respectively. GENDER CATEGORIES: Sl no. 1 2 Gender Male female Total Table -2 Total no. 17 1 18 % 94% 06% 100%
Page 65
percentage
INFERENCE: The table number 2 shows the company should both males and female workers, in that 17 are male workers and 01 are female workers
CASTE CATEGORIES
Sl no. 1 2 3
Total no. 1 3 14 18
Table -3
Page 66
Series 1
14 12 10 8 6 4 2 1 0 sc/st backward upper caste 3 14 Series 1
INPERENCETable number -3It indicates that on the basis of caste category sc/st worker is 1 and there percentage is 6%.backward caste category are 3 members and their percentage is 17%.upprer caste workers are 14 and there percentage is 74%.
PRICE CATEGORIES: Sl no. 1 2 3 Table no 4 Inferences Quality Low quality Medium quality Super quality Price category 200-500 1500-2000 2500-6000
Page 67
Page 68
total
1
educated un educated
17
INTERPRETATION In the above table shows that the companies peoples educational qualification. They should involve 17 educated peoples and 01worker are un educated. ON THE BASIS OF EXPERIENCE : Sl.no 1 2 3 designation manager Sales manager Production manager 4 Production supervisor 5 6 Workers Foremen Total
Government First Grade College Sirsi
Total no. % 1 1 1 6% 6% 6%
4 years
11%
2years 1 year
10 3 18
Inference: In the company there all the people should have involved experienced workers. Manager should have 09 year experience in their work. sales manager should had 06 year experience. Production manager and production supervisor should have 08 and 04 years respectively. Workers should had 02 year experience and foremen have 01 year experience for their work.
Page 70
Page 71
1. Product 2. Price 3. Place 4. Promotion PRODUCT A product is seen as an item that satisfies what a consumer needs or wants. It is a tangible good or an intangible service. Intangible products are service based like the tourism industry, the hotel industry and the financial industry. Tangible products are those that have an independent physical existence. Typical examples of mass-produced, tangible objects are the motor car and the disposable razor. A less obvious but ubiquitous mass produced service is a computer operating system. Every product is subject to a life-cycle including a growth phase followed by a maturity phase and finally an eventual period of decline as sales falls. Marketers must do careful research on how long the life cycle of the product they are marketing is likely to be and focus their attention on different challenges that arise as the product moves through each stage The marketer must also consider the product mix. Marketers can expand the current product mix by increasing a certain product line's depth or by increasing the number of product lines. Marketers should consider how to position the product, how to exploit the
Government First Grade College Sirsi Page 72
1.
Page 73
ADVERTISING Print media, Television, radio are effective ways to entice customers and make them aware of the brands existence. Billboards, hoardings, banners installed intelligently at strategic locations like heavy traffic areas, crossings, railway stations, bus stands attract the passing individuals towards a particular brand. Taglines also increase the recall value of the brand amongst the customers.
WORD OF MOUTH One satisfied customer brings ten more customers along with him whereas one dis-satisfied customer takes away ten more customers. Thats the importance of word of mouth. Positive
Page 75
Product part of the four Ps model is replaced by "Consumer", shifting the focus to satisfying the consumer needs. By defining
Page 76
Price is replaced by "Cost", reflecting the total cost of ownership. Many factors affect Cost, including but not limited to the customer's cost to change or implement the new product or service and the customer's cost for not selecting a competitor's product or service.
Promotion is replaced by "Communication", which represents a broader focus. Communications can include advertising, public relations, personal selling, viral advertising, and any form of communication between the organization and the consumer.
Place is replaced by "convenience". With the rise of Internet and hybrid models of purchasing, Place is becoming less relevant. Convenience takes into account the ease of buying the product, finding the product, finding information about the product, and several other factors.
THE MARKETING MIX OF MANCHESTER UNITED What are the main elements of the marketing mix of Manchester United? First of all the product includes providing an excellent football team that plays and wins in an exciting way. However, there are other ingredients of the product including merchandising such as the sale of shirts, and a range of memorabilia. The product also relates to television rights, and Manchester United's own television channel. In one respect the place is Old Trafford where home games are played, but Manchester United also plays at a range of other venues. And, of course its products are sold
Government First Grade College Sirsi Page 77
Page 78
The researcher intended to study about ganadhipa gramodyoga kaigarike.in sirs Taluk, north kanara district of Karnataka state.
Sampling is one of the important steps of marketing activities because it increase or decrease the product in the particular time if product ranges, quality, standard, consumption of customer all are based on sampling. This study is mainly purpose of partial study of partial study of BBA degree the project allocated time is only one month. That is from December 12 to January 12.
Area of the study thought light on various aspects of marketing of such type of study in very useful; to know marketing strategies and also to overcome the problems of marketing. It is very useful to the entrepreneurs to understand the nature and working of marketing and also to adopt innovative methods by let to reduce cost of production and to improve the quality of the products and to get maximum benefit.
Page 79
PROBLEMS 1. Abundant and cheap labor hence can compete on price 2. Low capital investment and high ratio of value addition 3. Aesthetic and functional qualities 4. Wrapped in mist of antiquity 5. Handmade and hence has few competitors 6. Variety of products which are unique 7. Exporters willing to handle small orders 8. Increasing emphasis on product development and design up gradation 9. Inconsistent quality 10.Inadequate market study and marketing strategy 11.Lack of adequate infrastructure and communication facilities 12.Capacity to handle limited orders 13.Untimely delivery schedule 14.Unawareness of international standards by many players in the market
SUGGESTIONS: The company has to try to secure number of position in the hearts and minds of its customers
.The company can improve its services by adopting following steps. 1. The company should arrange training programme to improve the skills of the employees, should provide better training to the technicians. 2. The bad location problem can be solving through giving advertisement about the company.
Page 80
4. Company must give stress on the further development for rural offices also. 5. Technicians response time should be reduced or quick response and remedy to customer problems should be provided. Employees should provide prompt service to customer as this affects customer satisfaction level.
6. The company could send the same technicians to the customers, as they would have prior knowledge the kind of system installed and the likely problem. 7. Motivation of employees through empowerment.
8. Customer care calls and maintains one to one relationship with customers.
10.As the customer time is very valuable the technicians would take up the responsibility of correcting the defects in a few seconds by just replacing the defective part by a new one. The technicians could than repair the defective part in their own office at own pace this could reduce technicians response time.
Page 81
CONCLUSION:
From the analysis, made in the present study ganadhipa gift is a well reputed company. The survey reveals that most of the respondents believe that ganadhipa gift has a good reputed and stands for company.
In the world of ever growing customer demands and expectations, companies ponder on better ways to serve existing customers while. Cost effectively reaching new ones.
From the study conducted it is clear that the customers are highly satisfied with the service offered by ganadhipa products And customers meet all requirements. The study is conducted helpful to customer reaction to the current product.
Page 82
Page 83
I am a student of BBA are doing project onMARKETING AND MARKETING MIX OF SHRI GANADHIPA GRAMODYOGA KAIGARIKE as a part of our curriculum.
Customer name : _________________________ Address : _________________________ _________________________ Occupation Telephone No : _________________________ : __________Mob. No:________
Date of purchased_____________________________ 1. Why did you decide to buy handicraft product? ____________________________________________ 2. Do you use the handicraft products? Yes ( ) No ( )
3. How you know about handicraft products? By Advertisements By friends & Relatives Neighbors ( ) ( ) ( )
Page 84
5. How do you rate the companys response time to your complaint? (Please rank them from 1 to 5) Excellent ( ) very good ( ) good( ) fair( ) Poor( )
6. How do you rate the product offered by shri ganadhipa gramodyoga kaigarike? (Please rank them from 1 to 5) Excellent ( ) very good ( ) good( ) fair( ) Poor( )
7. How do you rate the shri ganadhipa gramodyoga kaigarike technician quality of work? (Please rank them from 1 to 5) Excellent ( ) very good ( ) good( ) fair( ) Poor( ) meet your
8. Does the current product type, which you are using, requirements? Yes ( ) No ( )
Page 85
10. Would you recommend shri ganadhipa gramodyoga kaigarike products to Yes ( ) your friends, relatives, and neighbor? No ( )
If yes, Why?__________________________ If No, Why? __________________________ 11. Your suggestion to improve shri ganadhipa gramodyoga kaigarike ___________________________________________ ___________________________________________ ___________________________________________ Thank you for spending your precious time with us and completing the questionnaire.
Place: Date:
Page 86