HCL Technologies Ltd.

- Business Services

Company Profile

HCL Technologies Limited pioneered third party BPO (Business Process Outsourcing) industry in India by launching HCL Business Services (formerly HCL BPO Services) in 2001. HCL Business Services provides 24X7, multi-channel and multi-lingual support in 8 European languages. Over 11,500 professionals operate out of 26 delivery centers across US, UK, APAC, Europe and America. HCL Business Services focuses on key industry segments such as Financial Services, Health Care Services, Telecom, Energy & Utility, Public Services, Manufacturing, Retail & CPG, Media and Publishing, and Logistics. In addition to providing vertical industry specific solutions, HCL Business Services provides the following cross industry horizontal solutions: Finance & Accounting Outsourcing, Human Resources Outsourcing, Customer Relationship Management, Knowledge Process Outsourcing, Technical Support Services and Supply Chain Management (SCM). HCL also pioneered the multi-country delivery and the platform business model. With over a decade of industry experience, and Fortune 500/Fortune Global 500 customers, HCL today pursues a revolutionary maturity level where a new form of BPO called Transformational BPO is evolving which involves Full Process and Multi-Process outsourcing. This strategic decision to evolve from the traditional contact center model to the more holistic Business Services model is to effectively address the evolving requirements and expectations of BPO customers worldwide. HCL leverages its strengths in IT to provide customers the benefits of a complete outsourced experience. HCLs Next Gen BPO services Vertical aligned strategy with horizontal centers of Excellence Innovation and improvement-led solutions with transformation as the arrow head End to end service offering bringing together people, technology and process Delivering through Integrated global delivery centers Flexible business models and value based pricing Collaborative business partnership approach Delivering from Employees First Customers Second (EFCS) platform

The following are some of the global accolades HCL Business Services has received: HCL ranks in the 'Leaders Category' of IAOP's 2012 Global Outsourcing 100 Service Providers List HCL won the award for 'Market Facing Innovation' at the NASSCOM Innovation Awards 2012 HCL was conferred with the following recognitions at the Contact Centre World's Top Performers Conference 2011 Best in Customer Service Best Incentive Scheme

HCL is listed as a Challenger in Gartner's report Magic Quadrant for Comprehensive Finance and Accounting BPO Global HCL won awards for Innovative Recruitment and for Managing Health at work at the Asias Best Employer Brand Awards 2011 HCL was felicitated with the prestigious 'National Best of All Awards' on Economics of Quality at the QCI-DL Shah National Awards 2011 HCL was conferred with the 'Operational Excellence and Quality' Award at the BPO Excellence Awards 2010-11

HCL Technologies Ltd. - Business Services, #84, Block III, Greams Road, Thousand Lights, Chennai - 600006. India Ph: 91-44-6622 5522 | Email: marketing.bpo@hcl.com | www.hclbpo.com