OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS HK I 16 POLISH BRASS ITEMS USING BRASSO

IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006 PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM

Polish brass items using brasso Know the correct procedure of polishing brass items using brasso

TRAINING OBJECTIVES

Polish brass items using brasso according to standard operating procedures

SPECIAL NOTES

Trainee should be able to recognise a brass items

ENVIRONMENT FACTORS EQUIPMENT Brass items A pair of plastic gloves

Trainer and trainee to stand side-by-side MATERIALS Brasso Towel dusters Buffing cloth AUDIO VISUAL AIDS

LESSON PLAN Ice breaker

POLISH BRASS ITEMS USING BRASSO

A ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Link back

Attention

Show the trainee a tarnished brass item and a shiny brass item. Ask him to compare the two. Ask him which item he would prefer and why? By the end of todays session, you will be able to polish brass items using brasso. Brass is a substance which tarnishes with exposure to heat, moisture and touch. When every other area in the hotel is sparkling it is an eye sore to have a dull looking brass item. Hence another skill to add to the feathers on your cap and create a wow all the way always!

Objective

Need

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

POLISH BRASS ITEMS USING BRASSO WHY IS THE STEP DONE THAT WAY? WHEN DO YOU KNOW THE STEP IS CORRECT? See no dust, dirt on the item

B BREAKDOWN
TRAINER DEMONSTRATES

1. Dust the item

By using clean cotton duster

Why is it important to dust the item before applying brasso?

To ensure that the item is free from superficial dust and dirt

2. Apply brasso on the brass item

By wearing plastic gloves to protect hands By putting small quantity of brasso on a clean towel duster By rubbing it evenly on the surface of the item By leaving the item untouched for about five minutes

Why should we leave the brasso for some time after applying it?

To ensure that brasso is applied on the brass item evenly To ensure that brasso reacts with the tarnished part

See that brasso is applied evenly o the whole surface See that the whole surface is covered

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOWN
Why should you buff the surface after applying brasso?

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

3. Buff the surface

By rubbing surface To ensure that the See no tarnish on with towel duster surface gets back the brass item in order to polish its original shine the surface See that the By taking a flannel surface is shining cloth and buffing the surface evenly By repeating the TRAINEE step to achieve PRACTICES STEPS more shine 1-3

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

POLISH BRASS ITEMS USING BRASSO Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check (eg): Why is it important to dust the item before applying brasso? Why should we leave brasso on the item for some time after its application?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE LINK FORWARD Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.