OBEROI HOTELS AND RESORTS

T-ASK
TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
STANDARD LESSON PLAN

FRONT OFFICE OPERATIONS FO I 10 MAKE REPORT WRITER (PRINTER) READY FOR PRINTING
IMPORTANT
Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE TRAINING AIM TRAINING OBJECTIVES Make report writer (printer) ready for printing Know the procedure for keeping report writer in the ready state for printing reports Switch on/off the printer safely Feed 132 column stationery into the printer Check if cartridge is in good condition None None Trainer and trainee to stand side-by-side (check left or right handed) MATERIALS None AUDIO VISUAL AIDS None

PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT 1 Report writer (printer) 132 column 132 column stationery

LESSON PLAN Ice breaker Link back

MAKE REPORT WRITER READY FOR PRINTING

A - ATTENTION

Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

Attention

By asking questions: Can you estimate how much this printer costs? Does it look different from other printers that you have seen? Have you seen 132-column stationery?

Objective Need

By the end of todays session, you will be able to feed 132 column stationery into this printer and set it in readiness for printing Front office personnel print reports from time to time, for which 132column sheet is required. To ensure rapid printing, it is necessary to leave this printer ready for printing at all times. You will be called upon to check if printer is ready when someone gives a command, hence you should learn it perfectly.

TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

NAME OF THE TASK HOW IS THE STEP DONE?

B BREAKDOW N

MAKE REPORT WRITER READY FOR PRINTING WHY IS THE STEP WHEN DO YOU DONE THAT WAY? KNOW THE STEP IS CORRECT?

1. Select paper

By looking at the size and perforated edges of the paper

TRAINER DEMONSTRAT ES Fit for use What we will check while selecting the paper? What will you check while feeding the To print on the paper? side where the logo present

See 132-column paper and perforated edges

2. Feed paper through tractor

By inserting the paper into the tractor with the plain side facing down By pressing the tractor lock downwards

Feel the fit

3. Lock the tractors

What can happen if you do not lock the tractor? TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

To ensure paper alignment

Feel it lock

WHAT IS THE STEP?

HOW IS THE STEP DONE?

B BREAKDOW N
TRAINER DEMONSTRATES

WHY IS THE STEP DONE THAT WAY?

WHEN DO YOU KNOW THE STEP IS CORRECT?

4. Switch printer on

By pressing the online button at the printer

What happens when online button is pressed?

Paper automatically scrolls to set at the point from where printing should begin

See plain side come into vision See the line where the printers head comes to rest Switch off printer, take paper out by releasing tractor lock and repeat Steps 24

What will you do if the alignment goes wrong after pressing the online button?

TRAINEE PRACTICES STEP 4 (STAGE 2)

LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

MAKE REPORT WRITER READY FOR PRINTING Ask if trainee has any questions Have the trainee recite the steps verbally

C - CHECK

Questions on any detail not mentioned during the Verbal Check (eg): Why is necessary to leave report writer ready at all points? How do we know that the paper feed has been correct?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE Recognise and appreciate his or her success.

LINK FORWARD

Ask questions to direct trainees attention to either: The task to be covered in the next session A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.