Contact Center Solutions for

Telemarketing & Sales

Maximizing Sale Conversions!!

Increase customer contact Increase prospect-to-customer conversion Reduce Cost per Contact
This is the three-pronged strategy to increase the profitability of your Contact Center. Choosing the right technology is the first step towards implementing this strategy. Increase the efficiency and reach of your outbound campaigns with our intelligent yet affordable solutions.

Drishti-Soft Solutions
An eye for innovative communications
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OPERATIONS
I want a solution that
Increases Sales Conversion Rates Reduces Transaction Time Improves my Business while lowering the costs Allows me Scalability parallel to my Business Growth

Ameyo (Professional) makes your telemarketing campaigns effective by converting more prospects into profitable customers while reducing cost per contact. The solution empowers your agents to engage more with prospects, and drive and close more sales. It also provides unified supervision capabilities that ensure superior process efficiencies. A sample supervisor window would include:

Drishti's advanced technology platform, Ameyo, proved to be just the right solution that could understand our workflow, and address the core issues in order to achieve process automation while lowering operational and transaction costs. We look forward to Drishtis support in future too. Parikshit Dar, Director, Technology, Bigtree

www.drishti-soft.com

BUSINESS
I want a solution that
Provides value Increases closed sales Allows me to scale up quickly Improves my business while lowering my costs

Outbound Features
Predictive/ P Preview/ Progressive/ Rule-based Dialing Blended PCapabilities Intelligent P Routing Dynamic P Call Pacing DNC Compliance/ Exclusion P Configurable Agent Voice Prompts P Callback P Scheduling Inter-agent P Chat Webchat/ P Email/SMS/ Voice mail integration Single-interface Resource P Management Multiple P Campaign Management Lead Management P Quality Monitoring P (Barge/Snoop/Confer) Voice Logging P Reporting P

Telemarketing is undoubtedly one of the most important aspects of sales process across all businesses. The ratio of leadcustomer conversion depends on manifold factors workforce effectiveness, optimal lead tracking and management, carefully planned processes and sound strategy - that can be enhanced with sound technology. Drishti's outbound solution enables agents to inform prospects about offerings in a timely fashion in order to convert them into profitable customers. Moreover, with Blended capabilities, it allows managers to direct agents for outbound calling when call volumes are low, furthering an increase in call center productivity, and higher revenues.

Drishti's Outbound Solution

Our comprehensive outbound solution Ameyo offers advanced communication features that ensure maximized productivity for your operations. Multiple Dialing Modes Predictive, Progressive, Preview, Agent Less and Power enable the dialer to dynamically pace calls as per Call Lists, Agent Availability, AMD (Answering Machine Detection) Rate, Busy Rate, DNC Mandates and also the average interaction time per agent. This directly results in abandoned calls minimization.

www.drishti-soft.com

IT
I want a solution that
Provides me security Provides me reliability, availability, serviceability Empowers me to control my workforce centrally Gives me deployment flexibility

Ameyo provides Multiple Campaign Support that provides flexibility and ease-of-management for your workforce. CRM component of Ameyo enables effective lead management via holistic view of customer information, real-time data and interaction history over multimedia channels Voice, Fax, E-Mail, Chat, SMS. The cherry on the cake comes in the form of easy integration ability of Ameyo with any third party application you have deployed. For the supervisory controls, Ameyo offers Real-time monitoring. A complete view of workforce distributed across campaigns and branch offices enables the supervisor to track and obtain crucial information anytime, anywhere to monitor and ensure quality of processes. You can obtain, customize as well as schedule Voice Logs and Reports to analyze data according to multiple parameters (agents, campaigns, statistics, call volumes, conversion rates, AMD, busy rates etc.)
You can also set schedulers to send out reports automatically on regular basis via E-mail, Chat, SMS or Fax. You can create comprehensive reports pertaining to statistics, personnel, campaigns, and system performance by either choosing predefined templates, or configuring your own reports (with the help of filters).

Statistical Reports
View call volume, average call rates, abandoned/ dropped calls, call durations, closed sales, etc.

Individual Reports
View performance reports, current status, lead status per agent, etc.

Reports

Campaign Reports
View performance, agent distribution, efficiency etc. across multiple campaigns

System Reports
View system information such as peak load, maximum and minimum call volumes, server performance, etc.

After reviewing several providers, we chose Drishti because of their cutting-edge technology. A very good call center solution like Drishti yields high RoI and can be one of the performance drivers of call center operations. Ameyo is so user friendly that we can manage it without any IT personnel, and if we ever have issues, Drishtis highly responsive support is accessible immediately. Medz Kapunan, Managing Director Pacific Prime, Philippines

www.drishti-soft.com

Contact Center Solutions for

Translate sales leads into customers
Quick access to customized and realtime information empowers agents to generate higher lead conversion rates Lowest Dropped and Abandoned rates makes Ameyo a perfect outbound solution Automatic call pacing intelligently computes number of calls to be made on the basis of agent availability, busy signals, AMD and Agent Responsiveness DNC Compliance and Exclusion integrated with automatic cleansing feature of dialing lists ensures removal of unproductive leads Lead and Number management feature enables effective Callback Scheduling Regular Callbac k mec hanism prevents dispose of prospective leads

Telemarketing & Sales

Improve service quality
I n t e g ra t e d a n d e a s y - t o - u s e Supervision interface enables multiple campaign management and control on various parameters Real-time scripting and customizable voice prompts help reduce agent fatigue thereby leading to increased agent productivity Ameyo tracks customer information, analyzes buying behavior and compiles meaningful data that assists in cross-selling and up-selling to existing customers High uptime for mission critical processes ensures business continuity with agents always on calls generating business Comprehensive reporting and analytics empower businesses to make informed decisions regarding policies and define future strategies Supervision powers to monitor agent performance or assist them by c o n fe re n c i n g fo r i m p rov i s e d customer experience
Some of our esteemed customers

Lower Total Cost of Ownership

Pre-integrated CRM and database lowers total ownership costs Single packaged solution including essential capabilities like cradle-tograve reporting, voice logging; besides many others brings down the applicable integration costs Ameyo integrates seamlessly with most third party applications and tools, allowing you re-use of your existing infrastructure minimizing your investments for telephony and networking equipments Ameyo works with both VOIP and TDM technology enabling use of SIP phones, Analog Phones as well as Soft phones as per infrastructure requirement

www.drishti-soft.com

We Innovate so you deliver

2009 Drishti-Soft Solutions Pvt. Ltd. All rights reserved.

Headquarters Drishti-Soft Solutions Pvt. Ltd. GP 62-A, Sec-18, Gurgaon, India +91-124-4771000 +91-124-4039120 Drishti Philippines Inc. 14-B, Rufino Pacific Tower, 6784 Ayala Avenue, cor.Rufino St., Makati City, 1200 Philippines +632-923-8136; +63-905-331-5418

Product Information www.dacxameyo.com Drishti Customer Arena http://dca.drishti-soft.com Corporate Blog http://blog.drishti-soft.com Drishti Forum http://forum.drishti-soft.com Partner Portal http://partner.drishti-soft.com

Doc ID: DR0908ATM20

Email: info@drishti-soft.com

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